Our analysts compared Helpshift vs Survicate based on data from our 400+ point analysis of Customer Experience Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Helpshift is a customer service software designed to streamline and enhance the support experience through automation and AI-driven solutions. It is particularly well-suited for businesses with high volumes of customer interactions, such as mobile app developers and e-commerce platforms, due to its robust in-app messaging and chatbot capabilities. These features allow for efficient handling of common queries, reducing the workload on human agents and improving response times.
Key benefits of Helpshift include its ability to integrate seamlessly with existing CRM systems, providing a unified view of customer interactions. This integration helps in delivering personalized support and maintaining consistent communication across multiple channels. Users appreciate the intuitive interface and the detailed analytics that offer insights into customer behavior and support performance.
Pricing for Helpshift varies based on the number of active users and the specific features required, typically billed on a monthly or annual basis. Compared to similar products, Helpshift is often praised for its ease of use and the effectiveness of its automation tools, which contribute to higher customer satisfaction and operational efficiency.
among all Customer Experience Software
Helpshift has a 'good' User Satisfaction Rating of 78% when considering 28 user reviews from 1 recognized software review sites.
Survicate has a 'excellent' User Satisfaction Rating of 93% when considering 43 user reviews from 2 recognized software review sites.
Survicate stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Can Helpshift shift your customer service into high gear? Recent user reviews suggest that while Helpshift offers a solid approach to modernizing customer support, it may not be the perfect fit for every business. Users praise Helpshift for its user-friendly interface and robust AI capabilities, particularly its ability to improve over time and provide increasingly accurate automated responses. For instance, the "Smart Intents" feature effectively interprets user inquiries and guides them toward relevant solutions, streamlining the support process. However, some users express concerns about Helpshift's limitations in terms of omnichannel support, suggesting that businesses seeking a more comprehensive solution might need to explore alternatives. Helpshift's strength lies in its specialized focus on in-app support, making it an ideal choice for mid-sized companies prioritizing mobile customer engagement. Its AI-powered features, such as the "AI-Powered Answers" function, excel at scanning knowledge bases to deliver precise and concise solutions directly to users, effectively reducing reliance on human agents. While Helpshift excels in certain areas, its specialized focus may not cater to businesses requiring a broader range of support channels. Ultimately, Helpshift proves most suitable for companies prioritizing efficient and automated in-app support, particularly those seeking to leverage AI for enhanced customer interactions.
Survicate is a user-friendly platform for gathering and analyzing customer feedback. Users praise its intuitive design and robust features, such as the drag-and-drop survey creator and diverse templates. These features streamline the process of creating and managing surveys, making it a breeze even for those new to such platforms. However, some users have expressed concerns about occasional glitches and limitations in reporting functionalities. What sets Survicate apart is its focus on ease of use and versatility. It offers multiple survey types and distribution channels, including email, website, in-product, and mobile apps, catering to a wide range of needs. This multi-channel approach allows businesses to reach their customers where they are, maximizing response rates and gathering valuable insights. Compared to competitors like Qualtrics and SurveyMonkey, Survicate is often lauded for its affordability and intuitive interface, making it a popular choice for small and medium-sized businesses. However, larger enterprises with more complex requirements might find Survicate's reporting and analytics features somewhat limited. Overall, Survicate is best suited for businesses seeking a user-friendly and affordable solution to collect customer feedback across various channels. Its intuitive design and versatile features make it a valuable tool for improving customer experience and driving business growth.
WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...