SoGoSurvey vs GetFeedback

Want to get more feedback from your customers? SoGoSurvey can help! SoGoSurvey is a software that helps businesses manage customer experience. It offers a variety of features, including surveys, feedback forms, and analytics. Users praise SoGoSurvey for its user-friendly interface and robust functionality, making it easy to create and manage surveys. They also appreciate the variety of question types and customization options available. However, some users express concerns about the pricing, considering it relatively expensive compared to competitors like Qualtrics. Additionally, some users desire more comprehensive customer support. A standout feature of SoGoSurvey is its student licensing option, providing a free package with almost all features, which is highly valued by students and researchers. This makes SoGoSurvey particularly attractive for academic use, as highlighted by users who found it more affordable than Qualtrics for their research projects. While SoGoSurvey offers a robust set of features, some users point out limitations in branching restrictions and question display conditions, which can be a drawback for complex surveys targeting specific populations. Overall, SoGoSurvey is well-suited for businesses and researchers looking for an easy-to-use survey tool with a good range of features. Its student licensing option makes it a cost-effective choice for academic research. However, businesses with larger budgets and requiring more advanced features and support might consider exploring alternatives.

Want to get the real feedback on GetFeedback? User reviews from the past year paint a mixed picture. While many appreciate its user-friendliness and robust reporting features, some have voiced concerns about its customer support and pricing, particularly when integrated with Salesforce. One user even described the cost as "massive." GetFeedback shines in its ease of use. Users highlight the intuitive design and drag-and-drop functionality, making survey creation a breeze even for non-technical folks. The platform's integration with Salesforce is another major plus, allowing businesses to seamlessly connect customer feedback with their CRM data. However, this integration comes at a steep price, which has led some users to explore more affordable alternatives like Usabilla. Another drawback is the limited customization options for survey designs. Users are mostly restricted to predefined templates, which may not satisfy those seeking a more bespoke look and feel. Overall, GetFeedback seems best suited for businesses deeply embedded in the Salesforce ecosystem who prioritize ease of use and insightful reporting over design flexibility and budget. However, companies on a tighter budget or those seeking highly customizable surveys might find better value elsewhere.