APEX Backup Services vs Datto Endpoint Backup

Is Dell APEX Backup Services the apex predator of data protection, or does it fall flat? User reviews from the last year paint a largely positive picture of APEX Backup Services, particularly praising its multicloud support and user-friendly interface. One user lauded the platform's ability to seamlessly protect data across their diverse IT environment, which includes on-premises servers and public cloud services like Azure. This comprehensive coverage is a key differentiator for businesses with a hybrid infrastructure. Users also rave about the intuitive SaaS-based management console, highlighting its ease of use compared to more complex solutions like Commvault. The automation features, such as automated backups and policy-based data retention, are particularly well-received, freeing up IT teams from tedious manual tasks. However, some users expressed concerns about the potential for vendor lock-in, a common concern with fully managed services. While APEX Backup Services integrates well within the Dell ecosystem, migrating data and processes to a different vendor in the future could pose challenges. Despite this concern, the overall sentiment towards APEX Backup Services is positive. Its robust feature set, combined with its user-friendliness and strong performance, makes it a compelling choice for organizations seeking a comprehensive yet manageable data protection solution, especially those already invested in the Dell ecosystem or looking for a fully managed solution.

Is Datto Endpoint Backup the backup plan you need, or will it leave you feeling without one? User reviews from the past year present a mixed bag. While Datto Endpoint Backup, particularly the new solution announced at Connect IT 2024, is lauded for its comprehensive disaster recovery, enabling rapid virtualization of client workloads in the Datto Cloud and minimizing downtime, some users have voiced concerns. A recurring theme in these negative reviews is the perceived decline in support quality compared to earlier experiences. Imagine having a technical glitch during a critical system restore, only to be met with delayed responses or unhelpful advice – a frustrating experience that can significantly impact business operations. Despite these challenges, Datto Endpoint Backup shines in its ability to provide reliable, image-based backups directly to the Datto Cloud, setting it apart from file-syncing services like OneDrive, which lack robust restore functionalities. This feature is particularly crucial in today's business landscape, where remote work and the reliance on cloud storage have become the norm. The software's strength lies in its ability to restore not just files and folders, but also applications and system configurations, ensuring a smooth transition in case of device failure or a security breach. However, it's worth noting that some users have reported technical issues, including missed file system changes and corrupted backups, although Datto seems to be actively addressing these through updates. Datto Endpoint Backup appears best suited for Managed Service Providers (MSPs) seeking a cost-effective solution to offer their clients comprehensive endpoint protection. Its intuitive management portal and direct-to-cloud backup mechanism simplify administration, while its robust disaster recovery capabilities provide peace of mind. However, businesses prioritizing hands-on support might need to weigh their options carefully, considering the reported dip in support quality.