Datto Endpoint Backup vs Carbonite Cloud-to-Cloud Backup

Is Datto Endpoint Backup the backup plan you need, or will it leave you feeling without one? User reviews from the past year present a mixed bag. While Datto Endpoint Backup, particularly the new solution announced at Connect IT 2024, is lauded for its comprehensive disaster recovery, enabling rapid virtualization of client workloads in the Datto Cloud and minimizing downtime, some users have voiced concerns. A recurring theme in these negative reviews is the perceived decline in support quality compared to earlier experiences. Imagine having a technical glitch during a critical system restore, only to be met with delayed responses or unhelpful advice – a frustrating experience that can significantly impact business operations. Despite these challenges, Datto Endpoint Backup shines in its ability to provide reliable, image-based backups directly to the Datto Cloud, setting it apart from file-syncing services like OneDrive, which lack robust restore functionalities. This feature is particularly crucial in today's business landscape, where remote work and the reliance on cloud storage have become the norm. The software's strength lies in its ability to restore not just files and folders, but also applications and system configurations, ensuring a smooth transition in case of device failure or a security breach. However, it's worth noting that some users have reported technical issues, including missed file system changes and corrupted backups, although Datto seems to be actively addressing these through updates. Datto Endpoint Backup appears best suited for Managed Service Providers (MSPs) seeking a cost-effective solution to offer their clients comprehensive endpoint protection. Its intuitive management portal and direct-to-cloud backup mechanism simplify administration, while its robust disaster recovery capabilities provide peace of mind. However, businesses prioritizing hands-on support might need to weigh their options carefully, considering the reported dip in support quality.

Is Carbonite Cloud-to-Cloud Backup the carbon copy solution for your SaaS data protection needs? User reviews from the past year suggest a mixed bag. While Carbonite consistently earns praise for its user-friendly interface and "set it and forget it" simplicity, some users have voiced concerns about sluggish backup speeds, particularly when handling large data volumes. This could be a dealbreaker for businesses with tight recovery time objectives. Furthermore, Carbonite's feature set, while deemed sufficient for basic backup and recovery, lacks the bells and whistles offered by competitors like Veeam and Druva. For instance, Carbonite doesn't offer advanced features like automated data retention policies or integration with third-party security information and event management (SIEM) tools. However, Carbonite shines when it comes to security. The platform's robust encryption protocols, both in transit and at rest, provide peace of mind, knowing that sensitive data is shielded from unauthorized access. Additionally, Carbonite's unlimited storage option for single devices is a major plus for small businesses or individuals dealing with large files. Overall, Carbonite Cloud-to-Cloud Backup is best suited for users prioritizing simplicity and affordability over a feature-rich experience. It's a reliable workhorse for basic backup and recovery, but those needing advanced functionalities or lightning-fast performance might need to explore alternative solutions.