Spanning Backup vs Datto Endpoint Backup

How do you ensure your data isn't lost in the digital abyss? Spanning Backup has garnered generally positive reviews from users over the last year, particularly for its user-friendly interface and "set it and forget it" nature. Users praise its straightforward setup process, requiring minimal IT intervention, which is a major plus for businesses with limited technical resources. Its automated backup and recovery features for popular platforms like Google Workspace, Microsoft 365, and Salesforce provide peace of mind against data loss from common threats. However, some users have reported issues with customer service and expressed frustration with interface changes following Spanning's acquisition by Kaseya. A notable strength highlighted by users is the granular control over backup selection, allowing administrators to specify which accounts and data types are backed up. For instance, one user appreciated the ability to easily select specific Microsoft 365 licenses for backup, ensuring cost-effectiveness. Another user, an MSP, found value in the native customer access feature, simplifying data management for their clients. While Spanning Backup excels in ease of use and automation, some users desire a broader scope of features. For example, one user wished for the backup of additional Microsoft 365 components beyond the current offerings. Another recurring concern involved the frequency of "problems requiring attention" notifications, which, while often not actionable, caused unnecessary worry. Despite these drawbacks, Spanning Backup is highly regarded for its core functionality and simplicity. Spanning Backup is best suited for businesses of all sizes seeking a user-friendly and reliable cloud-to-cloud backup solution. Its intuitive interface and automated features make it an excellent choice for organizations with limited IT staff. The platform's strengths lie in its straightforward setup, effortless data recovery, and comprehensive protection for critical SaaS data. However, businesses requiring a wider range of features or those who prioritize highly responsive customer support might need to consider alternative options or supplement Spanning Backup with additional tools.

Is Datto Endpoint Backup the backup plan you need, or will it leave you feeling without one? User reviews from the past year present a mixed bag. While Datto Endpoint Backup, particularly the new solution announced at Connect IT 2024, is lauded for its comprehensive disaster recovery, enabling rapid virtualization of client workloads in the Datto Cloud and minimizing downtime, some users have voiced concerns. A recurring theme in these negative reviews is the perceived decline in support quality compared to earlier experiences. Imagine having a technical glitch during a critical system restore, only to be met with delayed responses or unhelpful advice – a frustrating experience that can significantly impact business operations. Despite these challenges, Datto Endpoint Backup shines in its ability to provide reliable, image-based backups directly to the Datto Cloud, setting it apart from file-syncing services like OneDrive, which lack robust restore functionalities. This feature is particularly crucial in today's business landscape, where remote work and the reliance on cloud storage have become the norm. The software's strength lies in its ability to restore not just files and folders, but also applications and system configurations, ensuring a smooth transition in case of device failure or a security breach. However, it's worth noting that some users have reported technical issues, including missed file system changes and corrupted backups, although Datto seems to be actively addressing these through updates. Datto Endpoint Backup appears best suited for Managed Service Providers (MSPs) seeking a cost-effective solution to offer their clients comprehensive endpoint protection. Its intuitive management portal and direct-to-cloud backup mechanism simplify administration, while its robust disaster recovery capabilities provide peace of mind. However, businesses prioritizing hands-on support might need to weigh their options carefully, considering the reported dip in support quality.