Super Dispatch vs MyDispatch

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Our analysts compared Super Dispatch vs MyDispatch based on data from our 400+ point analysis of Dispatch Software, user reviews and our own crowdsourced data from our free software selection platform.

MyDispatch Software Tool

Product Basics

Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.
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MyDispatch is a comprehensive software solution designed to streamline courier and dispatch management tasks. It offers robust features such as real-time tracking, automated dispatching, and route optimization, making it particularly well-suited for courier companies, delivery services, and logistics firms. The software enhances operational efficiency by reducing manual errors and improving communication between dispatchers and drivers.

Key benefits include increased productivity, cost savings, and improved customer satisfaction due to timely deliveries. Popular features encompass GPS tracking, electronic proof of delivery, and customizable reporting tools. Users appreciate its intuitive interface and the ability to integrate with existing systems, which sets it apart from similar products in the market.

Pricing details for MyDispatch are not readily available, and it is recommended to contact SelectHub for a tailored quote based on specific business needs. This ensures that users receive a pricing plan that aligns with their operational requirements and budget.

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$55 Monthly, Freemium
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Tailored to your specific needs
$99 Monthly
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Tailored to your specific needs
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Android
Chromebook
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Chat
FAQ
Forum
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24/7 Live Support

Product Insights

  • Improves Visibility: Access reports and orders, pick and track loads and monitor all loads on a single dashboard. Connects with carrier TMS and Super Load Board on the app. 
  • Eliminates Paperwork: Manage PODs and BOLs and download and share them with dispatch and customers electronically. Mark faults and damages on the app with simple load photo inspections. Export information from Word docs, Excel sheets and paper to the platform. 
  • Simplifies Payment Tracking: View documents and dispatch orders in real time. Track due payments and resend invoices or payment reminders in a single click. 
  • Increase Revenue: Increased visibility enables decision-makers to identify and resolve inefficiencies quickly to optimize processes. Streamlined operations and automated workflows reduce manual operations, leaving employees with more time to handle operations. 
  • Saves Time: Helps load administrators save time and effort by using automated workflows for load tracking and management. 
  • Free Trial: Offers a free trial without requiring credit card details to help assess its capabilities compared to specific company requirements. 
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  • Increased Efficiency: Automate routine tasks such as route planning and job assignment, freeing up time for more strategic activities.
  • Real-Time Tracking: Monitor the location and status of couriers in real-time, allowing for quick adjustments and improved customer communication.
  • Enhanced Customer Satisfaction: Provide accurate delivery estimates and updates, leading to higher customer trust and repeat business.
  • Cost Reduction: Optimize routes to reduce fuel consumption and vehicle wear, resulting in lower operational costs.
  • Improved Accountability: Track task completion and performance metrics, ensuring that all team members are meeting their responsibilities.
  • Scalability: Easily scale operations up or down based on demand without significant changes to the workflow or infrastructure.
  • Data-Driven Decisions: Utilize detailed analytics and reporting to identify trends, inefficiencies, and opportunities for improvement.
  • Enhanced Communication: Facilitate seamless communication between dispatchers, couriers, and customers, reducing misunderstandings and delays.
  • Regulatory Compliance: Ensure adherence to industry regulations and standards, minimizing the risk of legal issues and fines.
  • Customizable Workflows: Tailor the software to fit specific business needs and processes, enhancing overall operational effectiveness.
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  • Transport Management: Access comprehensive tools for dispatch, share invoices electronically and import orders straightway from brokers and load boards. Digitizes vehicle inspections and shares necessary vehicle details with unlimited images. 
  • Integrations: Offers custom integrations with EDI and open API to automate workflows by connecting to any pre-existing or new solutions. 
  • Car Hauler App: Free apps for Android, iPhone and iPad devices are available for dispatchers and brokers. Features include load and document sharing, load management and photo inspections with timestamps. Fax or email invoices and BOLs using the app. 
  • Load Board: Provides custom load suggestions to book loads 24/7 from any location. Facilitates instant bidding, load booking and requests without any paperwork or status calls. 
  • Support: Extends dedicated technical assistance to resolve any queries and complaints as and when they occur. 
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  • Real-Time Tracking: Provides live updates on the location and status of couriers, ensuring transparency and timely deliveries.
  • Automated Dispatching: Utilizes algorithms to assign jobs to the most suitable couriers based on factors like proximity and availability.
  • Route Optimization: Calculates the most efficient routes for couriers, reducing travel time and fuel costs.
  • Customizable Notifications: Allows businesses to send tailored SMS or email alerts to customers regarding their delivery status.
  • Driver Performance Analytics: Offers detailed reports on courier performance, including metrics like delivery times and customer feedback.
  • Integration Capabilities: Seamlessly integrates with popular e-commerce platforms and third-party applications to streamline operations.
  • Electronic Proof of Delivery: Enables couriers to capture digital signatures and photos as proof of delivery, enhancing accountability.
  • Customer Portal: Provides a dedicated interface for customers to track their orders and communicate with support teams.
  • Multi-Location Management: Supports operations across multiple locations, allowing centralized control and monitoring.
  • Billing and Invoicing: Automates the generation of invoices and tracks payments, simplifying financial management.
  • Custom Workflows: Allows businesses to create and manage custom workflows tailored to their specific operational needs.
  • Mobile App for Couriers: Offers a user-friendly mobile application for couriers to receive job details, navigate routes, and update delivery statuses.
  • Geofencing: Sets up virtual boundaries to trigger specific actions or notifications when couriers enter or leave designated areas.
  • Scalability: Designed to grow with your business, accommodating an increasing number of couriers and deliveries without compromising performance.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or queries promptly.
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Product Ranking

#11

among all
Dispatch Software

#35

among all
Dispatch Software

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User Sentiment Summary

Excellent User Sentiment 22 reviews
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96%
of users recommend this product

Super Dispatch has a 'excellent' User Satisfaction Rating of 96% when considering 22 user reviews from 1 recognized software review sites.

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4.8 (22)
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Awards

Super Dispatch stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Easy to Use: Users consistently praise Super Dispatch for its intuitive interface, making it easy to learn and navigate, even for those new to dispatch software.
Real-Time Tracking: The real-time tracking feature allows dispatchers to monitor the location and status of their drivers in real-time, providing valuable insights into their operations.
Efficient Routing: Super Dispatch's routing optimization capabilities help dispatchers create efficient routes for their drivers, minimizing travel time and fuel costs.
Improved Communication: The platform facilitates seamless communication between dispatchers and drivers, enabling quick and efficient information sharing.
Mobile App: The mobile app allows drivers to access important information and communicate with dispatchers on the go, enhancing their productivity.
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Real-Time Tracking: Allows businesses to monitor technician locations and progress, enabling efficient dispatching and schedule adjustments.
Automated Pricing: Calculates pricing based on factors like distance, zip codes, and weight, simplifying billing and ensuring accuracy.
Online Ordering: Offers a web interface for customers to place orders directly, streamlining the order entry process.
QuickBooks Integration: Seamlessly integrates with QuickBooks for streamlined accounting and financial management.
Route Optimization: Provides built-in mapping and routing features to optimize delivery routes, saving time and fuel costs.
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Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific dispatch needs, such as creating custom reports or integrating with specific third-party software.
Steep Learning Curve: The platform's interface can be complex and require significant time to learn, especially for users unfamiliar with dispatch software. This can lead to frustration and slow adoption, particularly for smaller teams.
Lack of Mobile Optimization: Some users have reported issues with the mobile app, finding it to be clunky or lacking essential features. This can be a major drawback for dispatchers who need to manage operations on the go.
Customer Support Issues: Some users have experienced delays or difficulties in getting support from Super Dispatch, which can be frustrating when encountering technical problems or needing assistance with the platform.
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Limited Navigation Options: MyDispatch restricts users to a single navigation provider, Toover, which may not be compatible with all systems like Apple CarPlay, limiting user choice and potentially causing inconvenience for drivers who prefer other navigation apps.
Technical Issues: Users have reported problems with the app's functionality, including jobs and contract workloads not appearing on screen, sign-in difficulties, and the app crashing or becoming unresponsive, impacting productivity and causing frustration for dispatchers and drivers.
Battery Consumption: The app's constant GPS usage can quickly drain battery life on drivers' mobile devices, leading to potential disruptions if phones run out of power during deliveries, impacting service delivery and requiring drivers to manage their battery life carefully.
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What's the best way to supercharge your auto transport business? Super Dispatch is a popular choice for auto transport businesses, particularly those looking to ditch paper and streamline their operations. Users rave about its ability to automate tasks like dispatching, billing, and order management, saving them time and money. The platform's all-in-one approach eliminates the need to juggle multiple apps, making it a one-stop shop for managing everything from load booking to getting paid. Users appreciate the ease of use, with features like VIN scanning, damage photo capture, and digital signatures simplifying the process. The platform's ability to store all load information, from last month to last year, provides a comprehensive history for easy reference. Super Dispatch also integrates with popular accounting software like QuickBooks, further simplifying billing and reporting. However, some users have expressed concerns about the platform's user interface, which they find clunky and difficult to navigate. Others have reported issues with customer support, finding it slow to respond and unhelpful. Despite these drawbacks, Super Dispatch remains a popular choice for auto transport businesses, particularly those seeking a comprehensive solution that can help them manage their operations more efficiently. Super Dispatch is best suited for auto transport businesses of all sizes, especially those looking to automate their processes, improve efficiency, and reduce paperwork. The platform's comprehensive features and integrations make it a valuable tool for businesses seeking to streamline their operations and enhance their customer experience.

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Is MyDispatch truly your dispatch solution, or does it leave users feeling lost in the delivery labyrinth? User reviews over the past year present a mixed bag. While MyDispatch is generally praised for its user-friendly interface and real-time tracking capabilities, making it a breeze to manage orders and monitor technician locations, a recurring pain point emerges: the dispatch map. Several users have reported instances of the map malfunctioning, hindering their ability to efficiently dispatch drivers and track deliveries. This directly impacts a core functionality of the software, potentially causing delays and frustration for businesses that rely on accurate location data. Despite these hiccups, MyDispatch's strengths lie in its intuitive design and robust features, such as task management and scheduling through a drag-and-drop interface. Users find it easier to use compared to other similar products, particularly when it comes to managing and tracking orders. The software's integration with MyTime and EBMS Task and Worker Order tools further enhances its value, streamlining workflows and boosting overall productivity. However, the recurring map issue raises concerns about the software's reliability. MyDispatch is best suited for small to medium-sized delivery and service businesses seeking an easy-to-use yet feature-rich dispatch management solution. Its intuitive interface and real-time tracking capabilities empower businesses to optimize their delivery operations and improve customer satisfaction. However, potential users should be aware of the reported map issues and consider whether these outweigh the software's benefits.

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