Prophet 21 vs Blue Link ERP

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Our analysts compared Prophet 21 vs Blue Link ERP based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Prophet 21 Software Tool
Blue Link ERP Software Tool

Product Basics

Epicor Prophet 21, powered by Microsoft Azure, is a business management system for distributors. It streamlines distribution processes and helps overcome modern distribution industry challenges. It’s designed to grow with your business without making extensive modifications and is available for SaaS or on-premise deployment.

It has numerous capabilities, such as CRM, sales order management, e-commerce, inventory management, product management and wireless warehouse management. Other functionalities include financial management, manufacturing and production management, rentals, VMI, service and maintenance, SCM, business intelligence and analytics and enterprise content management.

Pros

  • Easy to use
  • Scalable
  • Affordable
  • Cloud-based
  • Mobile app

Cons

  • Limited features
  • Not customizable
  • Poor customer support
  • Lacks integrations
  • Security concerns
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Blue Link ERP is a cloud-based Enterprise Resource Planning (ERP) software designed to streamline and integrate key business processes for small and medium-sized distributors and wholesalers. Its comprehensive features encompass inventory management, accounting, order processing, warehouse management, customer relationship management (CRM), and business intelligence. Blue Link ERP is particularly well-suited for businesses that manage complex inventory operations, multiple sales channels, and require robust reporting capabilities. Users often highlight its user-friendly interface, strong inventory control features, and ability to automate time-consuming tasks as key benefits. Compared to similar products, Blue Link ERP is often praised for its industry-specific functionality and value for price. Pricing is subscription-based, typically charged monthly per user, and varies depending on the specific features and modules required.

Pros
  • User-friendly interface
  • Robust inventory control
  • Strong reporting features
  • Industry-specific functionality
  • Value for price
Cons
  • Limited customization options
  • Occasional technical glitches
  • Steeper learning curve for some modules
  • Reporting customization challenges
  • Limited integrations with 3rd party apps
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$200/User, Monthly
Free Trial is unavailable →
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Tailored to your specific needs
$500/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
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Windows
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Android
Chromebook
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Android
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Mobile
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Mobile

Product Assistance

Documentation
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Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Configurability and Scalability:  The system adapts to business requirements and needs using an application programming interface (API). This flexibility allows businesses to build on specialized functionality and increase efficiency and productivity by connecting business processes with the partners, vendors and customers they need. 
  • Flexible Deployment: The user can deploy the system on-premise or in the cloud and can then change the deployment down the road as their business evolves. 
  • Forecasting Capabilities: Advanced demand forecasting predicts how much inventory is needed, contact management tracks customers’ buying patterns and customer buying trend analysis anticipates customer issues. The business analytics module provides various reports through the executive dashboard, accounts receivable dashboard and sales rep dashboard.  
  • Increase Sales: Drive sales with e-commerce capabilities and pull in repeat business by responding to buying trends and providing excellent customer service. Additionally, mobile solutions allow for more sales because a business can serve customers from anywhere. 
  • Improve Margins:  Maximize profits with inventory management, analytics and pricing optimization. The integrated wireless warehouse solution allows you to take control of warehouse tasks. 
  • Drive Employee Productivity:  Build workflows, create mobile portals and leverage learning management systems. It also provides user personalization without having to work with source code. 
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  • Omnichannel Visibility: Manage diverse orders including phone, online, retail, wholesale and tradeshow in one centralized location to ensure accurate information. 
  • Secure Credit Card Processing: Offer patrons flexible payment methods with protected credit card processing and an encrypted credit card information vault to keep information protected. Users also maintain payment card industry (PCI) compliances. 
  • Bill of Material (BOM) Progress: Establish every material needed to create the finished product with the BOM module. This tool allows users to monitor product production based on components in the BOM and other inventory items to maintain progress while concurrently working on other goods. 
  • Kitting Allocation: Sell items as pre-set kits or as a single object. If, for example, a client needs a video game console or controller, they could get the combo or buy the individual item. 
  • In-Depth Inventory Tracking: Supervise various inventory aspects, including expenditures for collectively purchasing, transporting and importing merchandise and considering border fees, taxes, transport and insurance expenses. Governing these and other fees allows users to eliminate surprises. 
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  • Customer Relationship Management: It contains multiple tools designed to manage and improve customer relationships. A mobile sales system, contact management, marketing management and lead and opportunity management are all usable for daily CRM tasks. 
  • Finance and Accounting: The system comes equipped with several financial and accounting tools, including a general ledger, accounts payable and receivable, Avalara Tax Connect and XL Connect and vendor rebates. Avalara Tax Connect manages sales tax compliance, and XL Connect allows users to generate reports in Microsoft Excel. 
  • Business Analytics: The Business Analytics feature comes with an executive dashboard, accounts receivable dashboard and a sales rep dashboard. It also has a customer buying trend analysis function that predicts future customer issues. 
  • Supply Chain Management: Manage the entire supply chain with a full range of SCM capabilities. Purchase management, sourcing and procurement, inventory management, advanced material management and warehouse management features are included.  
  • Enterprise Content Management: Manage content throughout its entire lifecycle. Document imaging converts paper documents into digital files. 
  • Contact Management: The CRM module supplies users with next-generation customer contact management. It tracks customers’ buying patterns, prospect and client information while displaying key information on one screen for easy access. 
  • Service and Maintenance: The service and maintenance module comes with tools to deliver an excellent customer experience. Service order management, service dispatch, preventative maintenance and warranty capabilities streamline service and maintenance processes are all available with this system. 
  • eCommerce Website Management: Manage multiple branded websites with the Epicor Commerce Connect feature. 
  • Epicor Virtual Agent: The EVA app allows users to interact with the solution via voice or text commands. 
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  • Warehouse Management: Leverage diverse warehouse management functionalities such as various warehouse locations, serial number and lot number selection, simplified pick slips, printing shipping labels, barcode verification scanning and more to facilitate responsibilities. 
  • Lot Tracking: Oversee best before and expiration dates, allocate lot numbers aligned with first in first out (FIFO) methods, print lot numbers on packing slips or invoices and trace product shipments from suppliers to warehouses and patrons. 
  • Document Management: Work with various picture and document types like CAD files. Users may also create workflows to verify that files are distributed to the right employee. The intelligent indexing extension categorizes new and similar documents automatically. 
  • Barcode Scanning: Utilize handheld scanners and devices to pinpoint and rectify picking errors at the source when scanning inventory on the warehouse floor. Users may also manage barcode scanning and training on iOS devices.  
  • Contact Management and CRM: Supervise multiple data points by chronicling client and vendor information, including contacts, phone numbers, emails, addresses, websites and contact sources. The quick search extension enables users to conduct rapid searches based on company codes and names, contact names, phone numbers and more. This extension also displays quotes, open orders and posted invoices from a centralized screen. 
  • POS: Manage an integrated accounting system complete with a general ledger, accounts receivable, commissions, taxes and more. Users also access multi-currencies, adjustable manager override options, several payment types and more.  
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Product Ranking

#8

among all
Distribution Software

#81

among all
Distribution Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Prophet 21
Blue Link ERP
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Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 91 96 96 50 98 95 86 96 91 76 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 158 reviews
Good User Sentiment 31 reviews
82%
of users recommend this product

Prophet 21 has a 'great' User Satisfaction Rating of 82% when considering 158 user reviews from 3 recognized software review sites.

79%
of users recommend this product

Blue Link ERP has a 'good' User Satisfaction Rating of 79% when considering 31 user reviews from 2 recognized software review sites.

3.9 (82)
3.0 (1)
4.4 (24)
n/a
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4.0 (30)
4.3 (52)
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Synopsis of User Ratings and Reviews

Comprehensive Customization: The solution offers extensive customization, according to 84% of users. It’s versatile and can customize many fields and screens.
Usability: According to 89% of users who reviewed this pro, the solution is easy to use. Navigating the system through the function menus is intuitive.
Integration: About 100% of users who mentioned this pro said it provides advanced integration capabilities. Integration with credit card processing and sales tax software enables the business to conduct financial analysis in a hassle-free manner.
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Streamlined Workflow: Intuitive interface simplifies daily tasks and reduces training time.
Accurate Inventory: Real-time stock visibility and tracking minimize errors and optimize fulfillment.
Actionable Insights: Powerful reporting tools generate valuable data to drive informed business decisions.
Tailored Features: Industry-specific modules cater to unique distribution needs and challenges.
Cost-Effective Solution: Competitive pricing and subscription model offer excellent value for growing businesses.
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Limited Scalability: While Prophet 21 offers robust features, its scalability may not be sufficient for rapidly growing businesses or those with complex distribution networks.
Steep Learning Curve: The user interface and features of Prophet 21 can be complex and require significant training for users to become proficient.
Customization Challenges: While Prophet 21 offers some customization options, it may not be flexible enough for businesses with unique needs or workflows.
Limited Third-Party Integrations: Compared to other ERP solutions, Prophet 21 may have a smaller selection of pre-built integrations with popular third-party applications.
High Implementation Costs: The cost of implementing Prophet 21, including software licenses, hardware upgrades, and consulting services, can be significant for small and medium-sized businesses.
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Limited Flexibility: Difficulty in tailoring workflows and reports to specific needs.
Integration Gaps: Fewer third-party app integrations compared to competitors, hindering data flow.
Occasional Bugs: Users report occasional technical issues, especially during peak usage.
Reporting Restrictions: Complex customization of reports requires technical expertise or external support.
Steeper Learning Curve: Certain modules, like warehouse management, may require more training.
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User reviews of Epicor Prophet 21 paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its robust features and functionality, particularly for sales, purchasing, and inventory control. One user describes it as "really easy to navigate and one of the better ERP systems out there." Others appreciate its deep functionalities and flexibility, noting how it can be tailored to specific business needs. One user commented, "The strong and multiple functionalities from P21 allowed us to address all aspects in a 'deep enough' manner." However, some users also raise concerns about Prophet 21's complexity and learning curve. One user found it "impossible to work with and antiquated," while another said it takes "a minute to understand" and requires patience. This complexity can be a significant drawback for smaller businesses or those with limited IT resources. Some users also criticize its scalability, suggesting it might not be suitable for rapidly growing businesses or those with complex distribution networks. Additionally, the limited number of pre-built third-party integrations compared to other ERP solutions can hinder integration with existing business applications. This lack of seamless integration can lead to manual data entry and inefficient workflows. Despite these weaknesses, many users believe Prophet 21's strengths outweigh its weaknesses, especially for mid-sized distribution companies. They particularly value its ease of use compared to competitors like Infor M3, which one user described as "too big for the business." Furthermore, users appreciate the exceptional partnership and responsive customer service offered by Epicor, which helps overcome initial challenges with implementation and customization. Overall, user reviews suggest that Prophet 21 is a powerful and flexible ERP solution, particularly for mid-sized distributors. However, its complexity and limited scalability may pose challenges for smaller businesses or those with rapid growth plans. Considering the trade-offs and carefully evaluating your specific needs is crucial before making a decision.

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User reviews for Blue Link ERP paint a mixed picture, highlighting both its strengths and limitations. Many users praise its user-friendly interface and robust inventory control, noting that it simplifies daily tasks and improves accuracy compared to manual systems. One user stated, "Switching to Blue Link felt like stepping into the future. Inventory tracking is a breeze, and I can finally see real-time stock levels." However, some users express frustration with limited customization options, making it difficult to tailor workflows and reports to specific needs. "The reporting features are powerful, but customizing them beyond basic templates is a real headache," commented another user. This lack of flexibility can be a dealbreaker for businesses with unique processes. Integration with third-party apps is another point of contention. While Blue Link offers some integrations, users often compare it unfavorably to competitors with wider ecosystems. "I switched to [competitor name] because it connects seamlessly with my CRM and shipping software. Blue Link just didn't have the same level of integration." This can be a significant drawback for businesses relying on a connected data flow. Despite these limitations, many users appreciate Blue Link's value for price, particularly its subscription-based model. "Compared to other ERP systems, Blue Link is surprisingly affordable, especially for smaller distributors like us," said one user. This makes it a viable option for businesses on a budget. Overall, user reviews suggest Blue Link ERP is a solid choice for small and medium-sized distributors seeking a user-friendly and cost-effective solution. However, businesses with complex workflows or heavy reliance on third-party integrations might need to consider alternatives offering greater flexibility and connectivity.

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Screenshots

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