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Maximo vs TrackAbout

Last Updated: November 25th, 2024

Our analysts compared Maximo vs TrackAbout based on data from our 400+ point analysis of EAM Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Maximo by IBM helps manage physical assets like facilities, vehicles, equipment and machinery. It offers features like space management, storeroom management, integrations, inventory management, task management and more. It improves asset lifespan and operation availability as well as reduces risk through preventive maintenance and lifecycle management.

TrackAbout is a cloud-based software designed to help businesses manage their physical assets and equipment maintenance. It's particularly well-suited for organizations with valuable assets distributed across various locations, especially those in industries like construction, transportation, and healthcare. Users appreciate its ability to streamline maintenance processes, improve asset visibility, and extend asset lifespans, ultimately leading to cost savings and increased operational efficiency. Key features include work order management, preventive maintenance scheduling, inventory control, and comprehensive reporting.

TrackAbout's pricing structure is typically based on the number of assets being managed and the specific features required. While it may not be the most budget-friendly option on the market, users often find that the comprehensive functionality and positive impact on asset management justify the investment. It's recommended to contact TrackAbout directly for detailed pricing information tailored to your needs.

$3,150 Monthly

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$2,500 One-Time

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Product Insights

Energy and Utilities Speciality: Access pre-built data models and tailored dashboards for energy and utilities. Analyze operational data to visualize asset health and view scoring models to determine risk factor. Monitor critical assets, asset health and failure predictions.
IoT Platform: Store IoT data for 30 days and get an overview on all assets. Access sensor, consumer, enterprise and industrial entities, with alerts to detect when asset data reaches or falls below set thresholds.
Efficient Scheduling: View a graphic representation of work orders and PM schedules. Manage shutdowns, outages, maintenance and other large projects across multiple locations. Check the status and schedules of multiple projects on the dashboard and accomplish end-to-end work management.
Linear Asset Management: Gain visual control over assets like roads, pipeline, rail lines and transmission lines. Track labor, materials, tools and asset conditions by linear measures.
Managed Service Provider: Manage customer agreements, service deliveries, billing and supplier contracts. Decide response plans, billing and price schedules as well as create bill batches for recurring costs.
Improved Safety: Manage safety, reliability and environment performance in compliance with regulations. Prepare for audits and surveys, catch defects, investigate incidents, and define lockout and tagout operations.
Asset Configuration: Manage near-real-time configuration of assets like aircraft and rail vehicles. Access technical records, create task cards that prompt manual reviews and get automatic displays of a record’s status.
Calibration: Stay on top of calibration history, data sheets, reporting, and all the requirements for traceability and reverse traceability.
Spatial Asset Management: Visualize and locate assets, locations, work orders and service requests on maps.
Data Visibility: Ensure all data is visible to all parties with IBM Maximo Registry, which stores a subset of transaction data entered on blockchain.
Equipment Maintenance Assistant: Support asset management programs with artificial intelligence.
Mobility: Multiple mobile apps supporting role-specific tasks in the work management process are available on Android and iOS. Available online and offline, they provide flexible access to work orders, inventory, asset data management, work approvals, barcode capabilities and more.

Configure to Your Needs: Use different systems for different assets and personalize different processes. The option to use company terminology for different fields, statuses and forms based on the assets and information imported makes adoption easier.
Replace Spreadsheets: Remove dependency on complicated spreadsheets with access to data on a single platform. View information of all assets like past maintenance, action on assets and next delivery with a single click.
Easily Log Data: All the assets are tagged with a barcode, RFID tag or barcode label, making the scanning, tracking and importing process easy. The mobile app can scan these tags to pull up asset profiles and maintenance records.
Track Via GPS: Easily view and save the details of the location where the asset was last scanned, who scanned it and which customer last had the asset. Completely passive GPS (available at a fixed cost) aids tracking the exact location of the asset.
Keep Assets Operational: Tracking and scheduling upcoming preventative maintenance reduces the cost of asset replacement and increases the speed of asset deployment.
Stay Compliant: Digital records required by the government inspector, internal audit or compliance officer are all saved in a central location. GAMP5 standards followed by the pharmaceutical industry are used to maintain compliant assets. Trace all the actions conducted on individual assets and the movement from their point of origin.
Monitor Asset Performance: Analyze asset performance and solve problems faster with reports that cover the asset cycle from beginning to end.

Asset Management: Manage asset operations, conditions, work centers, applications and inventory. Give restricted access to the system and menu options.
System Administration: Provides a framework to share items and data as well as manage communication templates. Includes site and organization setup, bulletin boards, classification hierarchies for assets, locations and work orders, query tickets, item type configuration, and a calendar to track labor, activities and equipment working time.
Asset Lifecycle Management: Stores information like asset number, location, parent and vendor, as well as tracks asset location and arranges them in a logical hierarchy. Also helps:

Define physical features like guard rails and mile markers and associate those features with one or more linear assets.
Add or modify meter names and sets of attributes that define the meter.
Define multiple measuring points, specify alarm limits and set acceptable meter readings.
Build and construct failure hierarchies and understand root problems.

Analytics: View scheduled reports and monitor KPIs to analyze the maintenance and lifecycle of assets.
Task and Activity Management: Plan, review and manage tasks, activities and work orders.
Contracts Management: Manage labor, purchases, leases, pricing, warranties, rental, service and software contracts. Includes blanket and master contracts, rule definition for each type, and a historical view of contracts.
Financial Management: Define and set currency codes and exchange rates, set general ledger account fields and track project costs to determine the resources needed for project execution.
Integration: Connect with enterprise systems and set up flows between apps. Supports multiple communication modes, UI-based integration, and bulk export and import of data.
IT Infrastructure Management: Specify rules for creation and management of relationships between configuration items. Offers service requests, incidents and work orders as well as grants full control over records like items, assets and location configurations.
Inventory Management: Provides data entry via barcode, service item records, tool records, item grouping, supplier lists, pick lists and more. Also helps:

Create and manage information about stocked, non-stocked and special order items.
See when an item is below a specified level with notifications.
Store information on item locations and view stocked items in the storeroom.

Job Planning Management: Manage plans, detail work descriptions and view assets that require a stop during inspection or maintenance checks.
Preventive Maintenance: Account for labor, materials, service and tools to better plan, manage, budget and schedule regular maintenance. Master records provide a template for future maintenance.
Purchase Management: Features include purchase processing, requests for quotations and invoices. Stores information about companies that make purchases, enables buying materials from suppliers and vendors, and matches invoices to POs and receipts.
Safety Management: Define hazards and safety precautions to prevent a workplace mishap with plans that explain how to take work assets in and out of service.
Security Management: Controls access to sites, applications and menu options. Employees can be in one or more security groups.
Service Request Management: Create requests for configuration, change of an asset and equipment repair. Requests show status and correspondence for better visibility.
Service Desk Management: Oversee processes and save work performed in the asset’s record. Templates help standardize common service requests and incidents.
Release Module: Enables task and activity management. Provides classification and attributes for categorization, PM and scheduling details, task assignment, follow-up records, work logs, communication entries, and requirements for labor, services, materials and tools.
Task Management: Offers activities, tasks, work orders and historical records of work performed.
Work Orders: Available for assets and locations and includes the number of hours worked by contractors or employees. Report on open work orders or small jobs and capture the history of work orders.
AI-Powered Asset Monitoring: Monitors remote assets and operations, automates task execution, and performs anomaly detection. Also provides:

Customizable monitoring dashboard.
Rule-based alerts for data tied to specific standards and KPIs.
Data filtering and root cause analysis based on hierarchies.
IoT data for processing, direct access, historical storage and archiving.
Alerts to produce events and create service requests.

Asset Health Insights: Manage the health of assets using IoT data, work history and asset data. Offers:

Health scores, real-time sensor data and alerts from SCADA systems.
Maintenance history, weather incidents and subcomponents with historical context.
Integration with PM systems to access data and manage maintenance schedules.

Predictive Maintenance Insights: Manage future failures and determine asset failure factors that could affect operations. Capabilities include:

IBM Watson, which scans for patterns in usage, environment and other asset-specific data to predict future failures.
Data provided by IoT sensors, OT, ERP and EAM systems.
Predictive model templates, visualizations and a library of analytics APIs to build custom models.
Machine learning and analytics for operational data generated by critical assets.
Prescriptive analytics and anomalous behavior detection.

Workers Insights: Offers dashboards, interacting reporting tools, data export, filters and configurable shield parameters. Includes predefined and customized shields that help detect if a worker’s life might be in danger. Tracks data such as:

Hazards and statistics of hazards via a map.
Averages and counts for workers, hours and hazards.
The location of an object or a worker through beaconOS and GPS.

MRO Inventory Optimization: Includes:

Part and stock management using automation and analytics.
Inventory segmentation based on criticality and business impact of MRO spares and materials, along with inventory value calculated based on inherited items, average cost and other criteria.
Lead time tracking to manage asset downtime.
Reports, dashboards and KPIs for all important metrics.
Configuration of work queues and screens.
Column-oriented databases, summarization engines and elastic searches to filter, sort and update records.

Migration Tool: Transfer product customizations and configuration from development to production for testing. Access a standard rollout environment and repeatable rollout processes that help in monitoring, documenting and managing regulatory compliance.
Storeroom Management:

Monitors item availability, records physical counts and balances inventory.
Offers details on cost, issue and order units.
Reconciles recent physical count after every completed transaction.
Includes parent and child storerooms to create hierarchies.
Supports adding multiple items to a hierarchy and reordering items from a single storeroom.

Service Requests: Features include notifications upon completion or close of a request, multimedia support to upload photos and videos, and resolution monitoring. A security group template grants users access to service requests, work centers, tools and tasks.
Managing Inspection Forms: Offers specific questions to choose from, revisions to active forms by adding conditions, templates for reuse, and the ability to edit questions and instructions. Forms can be associated with assets, locations and work orders.
Business Analysis Work Center: Analyze work efficiency, supply rates, inventory balance and more to improve operation and user performance. View the analyzed data in charts and download it in an image format.
Data Set Designer: Includes filters and sorting to configure content and build sets, which can have an application query applied to them. Supports exporting in CSV format.
Application Analysis: Enhances operations with queries for situations like overdue POs and upcoming reactive work. Incorporates KPI tracking, Query by Example and export to Excel for further analysis.
Reports and Dashboards: Embedded reporting offers more than 100 report types, which can be customized, saved, shared and downloaded. Dashboards summarize business data while storybooks format content in useful ways. Access to Cognos BI provides advanced business intelligence capabilities.
IBM App Connect: This ready-to-go connector enables integration with distributed databases, infrastructure environments and hundreds of third-party business systems such as JIRA, Salesforce, SAP, QuickBooks and Workday.

Asset Tracking: Tracks returnable goods from the point of preparation to the point of pick up. Good for multiple assets spread out over many locations and customers, as it shows the exact location of an asset, pickup date and customer using it.
Integration: An open interface and integration with many systems like Oracle and SAP makes the process of importing and exporting any form of data easier and faster. TrackAbout can be used as a standalone solution or with any other system that’s already in use.
Maintenance Management: Logs the entire process from maintenance to preparation of the asset for reuse, ensuring that people follow the right processes and don’t skip or miss any steps. It also helps keeping track of how many assets are ready for use, need maintenance or have been damaged and need repair.
Real-Time Data: Collects and displays the real-time data of any asset at any time with a barcode scanner. Share data with customers to keep them informed of all the relevant and required data.
Rental Asset Management: Streamlines billing by automating the creation of rental bills or by integrating with accounting systems. Supports different rental categories, rates, leases and flat fees.
Mobile Access: Provides data anywhere, at any time, to improve and speed up processes, saving money and making work more efficient.
Mobile Barcode Scanner:: Scans all assets directly through this easy-to-use feature. All information related to the asset is available for viewing and taking required actions.

Product Ranking

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#19

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Analyst Rating Summary

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User Sentiment Summary

87%

of users recommend this product

Maximo has a 'great' User Satisfaction Rating of 87% when considering 978 user reviews from 5 recognized software review sites.

90%

of users recommend this product

TrackAbout has a 'excellent' User Satisfaction Rating of 90% when considering 96 user reviews from 3 recognized software review sites.

4.4 (507)

4.0 (4)

4.18 (76)

4.51 (45)

4.2 (72)

4.5 (47)

4.3 (259)

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Awards

Synopsis of User Ratings and Reviews

Asset Management: Every user who mentioned this aspect appreciated that the system helps reduce asset downtime.

Customization: Extensive customizations help users fit the software to their company, according to every review referring to this feature.

Tracking: All users mentioning tracking liked that the system helps keep track of site issues, inventory, assets and expenses.

Easy to Use: More than 90% of reviews on usability said the solution has an easy-to-use interface.

Reports: Reports have helped in analyzing the expense on individual assets and more, as stated by more than 70% of users referring to this feature.

Integration: Integration with multiple systems like SCADA has helped smooth out various processes, according to more than 60% of reviews mentioning this feature.

Streamlined Asset Management: TrackAbout simplifies the management of physical assets, including tools, equipment, and other resources, by providing a centralized platform for tracking and monitoring.

Enhanced Visibility and Control: Gain real-time insights into asset location, status, and usage, enabling better decision-making and improved operational efficiency.

Reduced Costs: Optimize asset utilization, minimize loss and theft, and extend asset lifespan, leading to significant cost savings.

Improved Compliance: Ensure adherence to industry regulations and safety standards through comprehensive asset tracking and documentation.

Increased Productivity: Empower your workforce with the tools they need to locate assets quickly and efficiently, reducing downtime and boosting productivity.

User Interface: More than 60% of reviewers referring to the interface felt that it needs to be improved so novice users can easily adapt to it.

Implementation: The implementation process is hard and has a steep learning curve, according to all users referring to this aspect.

Pricey Licensing: More than 80% of reviewers felt that the cost of licensing was on the higher end.

Attachments: It’s difficult to link external documents like Word and Excel, and attaching images takes awhile, according to every review referring to this feature.

Customization Limitations: The software may not be easily adaptable to specific workflows or industry-specific requirements, potentially leading to workarounds or compromises in processes.

Reporting Challenges: Generating custom reports or extracting specific data insights might be cumbersome or require technical expertise, hindering data-driven decision-making.

Mobile App Functionality: The mobile app's features or user interface may not be as comprehensive or user-friendly as the desktop version, potentially impacting field technicians' efficiency.

Integration Complexity: Integrating TrackAbout with existing enterprise systems or third-party applications could pose technical challenges or require additional development efforts.

IBM Maximo Asset Management helps users perform preventive repairs to extend asset lifespans, monitor assets and equipment, manage contracts, and control inventory. It excels in asset management, tracking and reports. With an intuitive design, plenty of integrations and a high degree of customization, it provides flexibility and ease so users can get the most out of it. However, the UI can be difficult for new users and the cost for licensing is on the higher end. Reviews also cited difficulty with attachments and a complex implementation process as drawbacks. Overall, it’s a good fit for businesses looking for a CMMS with plenty of features that go far beyond asset management.

Reviews from the past year highlight both the strengths and weaknesses of this asset management software, painting a picture of who it serves best. Users appreciate TrackAbout's customizability, which allows them to tailor the software to their specific needs and workflows. The ability to create custom fields and reports is particularly valuable, as it enables businesses to track the data that matters most to them. Additionally, TrackAbout's mobile app receives praise for its user-friendly interface and offline functionality, making it a practical tool for field technicians and remote workers. However, some users find the initial setup process to be complex and time-consuming, requiring significant effort to configure the software and import existing data. Furthermore, while TrackAbout offers a wide range of features, some users note that certain functionalities, such as work order management, could be more robust and intuitive. Overall, TrackAbout appears well-suited for businesses with unique asset management requirements and a willingness to invest time in customizing the software. Its flexibility and mobile capabilities make it a valuable tool for organizations with complex workflows or distributed teams, particularly those in industries like construction, manufacturing, and equipment rental.

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FAQ

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