TrackAbout vs HXGN EAM

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Our analysts compared TrackAbout vs HXGN EAM based on data from our 400+ point analysis of EAM Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

TrackAbout is a cloud-based software designed to help businesses manage their physical assets and equipment maintenance. It's particularly well-suited for organizations with valuable assets distributed across various locations, especially those in industries like construction, transportation, and healthcare. Users appreciate its ability to streamline maintenance processes, improve asset visibility, and extend asset lifespans, ultimately leading to cost savings and increased operational efficiency. Key features include work order management, preventive maintenance scheduling, inventory control, and comprehensive reporting.

TrackAbout's pricing structure is typically based on the number of assets being managed and the specific features required. While it may not be the most budget-friendly option on the market, users often find that the comprehensive functionality and positive impact on asset management justify the investment. It's recommended to contact TrackAbout directly for detailed pricing information tailored to your needs.

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HXGN EAM (formerly called Infor EAM) suits organizations of all sizes and helps track, organize and streamline maintenance tasks. It monitors KPIs and generates reports to help make data-driven decisions.

It’s available for deployment on-premise, in the cloud or via hybrid deployment and can function on any operating system. It can integrate with a range of other business solutions and comes in industry-specific editions to meet users’ unique needs.

To explore other popular solutions that Infor offers, visit our Infor company page.
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$2,500 One-Time
Get a free price quote
Tailored to your specific needs
$7,000 Monthly, Quote-based
Get a free price quote
Tailored to your specific needs
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Product Assistance

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Knowledge Base
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Product Insights

  • Configure to Your Needs: Use different systems for different assets and personalize different processes. The option to use company terminology for different fields, statuses and forms based on the assets and information imported makes adoption easier. 
  • Replace Spreadsheets: Remove dependency on complicated spreadsheets with access to data on a single platform. View information of all assets like past maintenance, action on assets and next delivery with a single click. 
  • Easily Log Data: All the assets are tagged with a barcode, RFID tag or barcode label, making the scanning, tracking and importing process easy. The mobile app can scan these tags to pull up asset profiles and maintenance records. 
  • Track Via GPS: Easily view and save the details of the location where the asset was last scanned, who scanned it and which customer last had the asset. Completely passive GPS (available at a fixed cost) aids tracking the exact location of the asset. 
  • Keep Assets Operational: Tracking and scheduling upcoming preventative maintenance reduces the cost of asset replacement and increases the speed of asset deployment. 
  • Stay Compliant: Digital records required by the government inspector, internal audit or compliance officer are all saved in a central location. GAMP5 standards followed by the pharmaceutical industry are used to maintain compliant assets. Trace all the actions conducted on individual assets and the movement from their point of origin. 
  • Monitor Asset Performance: Analyze asset performance and solve problems faster with reports that cover the asset cycle from beginning to end. 
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  • Extend Asset Life:Ease preventive maintenance scheduling and routine repair tasks that keep assets operating at peak performance. Predict equipment failure by closely monitoring asset health and reliability as well as tracking maintenance history and forecasting end-of-life timelines.
  • Increase Efficiency: Optimize maintenance team operations by automating condition monitoring and streamlining technician workflows. IoT sensors, drone technology and artificial intelligence help make maintenance departments effective. 
  • Ensure Regulatory Compliance: Facilitate a safe and compliant site through hazardous material management, lockout/tagout procedures, permit storage, contract management and more. Prioritize frequent inspections and make the audit process smooth and organized. 
  • Manage Costs: Track and handle costs throughout the organization from a convenient centralized hub — including materials, maintenance expenditures, forecasting and project management. Simplifies financial management with service-cost tracking for client work, equipment rental management and reports that automatically include invoice costs.
  • Mobile Application: No syncing helps reduce lag time and disruptions to production and performance.
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  • Asset Tracking: Tracks returnable goods from the point of preparation to the point of pick up. Good for multiple assets spread out over many locations and customers, as it shows the exact location of an asset, pickup date and customer using it. 
  • Integration: An open interface and integration with many systems like Oracle and SAP makes the process of importing and exporting any form of data easier and faster. TrackAbout can be used as a standalone solution or with any other system that’s already in use. 
  • Maintenance Management: Logs the entire process from maintenance to preparation of the asset for reuse, ensuring that people follow the right processes and don’t skip or miss any steps. It also helps keeping track of how many assets are ready for use, need maintenance or have been damaged and need repair. 
  • Real-Time Data: Collects and displays the real-time data of any asset at any time with a barcode scanner. Share data with customers to keep them informed of all the relevant and required data. 
  • Rental Asset Management: Streamlines billing by automating the creation of rental bills or by integrating with accounting systems. Supports different rental categories, rates, leases and flat fees. 
  • Mobile Access: Provides data anywhere, at any time, to improve and speed up processes, saving money and making work more efficient. 
  • Mobile Barcode Scanner:: Scans all assets directly through this easy-to-use feature. All information related to the asset is available for viewing and taking required actions. 
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  • Asset Management: Record, standardize, maintain and structure asset profile information such as identity, configuration, location and maintenance history. Track asset depreciation, store warranty information and provide full technical and commercial function. 
  • Work Management: Easily combines workforce and work order management into a comprehensive module to:
    • Manage, plan and monitor maintenance work as well as the resources required to complete said work.
    • Create preventive maintenance plans, schedule work and assign work orders to technicians based on predefined requirements.
    • Handle purchase order management, revision control, HR management, reliability management and more.
  • Materials Management: Monitor stock levels of spare parts and equipment to maintain an acceptable level without overstocking. Automate supply shipments and purchase orders, store receipts and keep records organized. Also offers:
    • Material organization, product grouping, stock replenishment, receipt and return management.
    • Procurement features like RFQs, POs, invoices and contract management.
  • Budgeting: Streamline budget creation by automating cost capture and analysis of costs for tasks and projects. Performs calculations and generates reports on financial performance and forecasts based on various KPIs.
  • Inspection Management: Simplify inspections through automated collection of required measurements. Risk and safety management help identify hazardous materials and situations to better protect site workers. 
  • Project Management: Streamline tasks from budgeting to task tracking to completion, monitor resource use, compare costs, and track progress. 
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Product Ranking

#19

among all
EAM Software

#10

among all
EAM Software

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

TrackAbout
HXGN EAM
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Analytics And Reporting Asset Management Asset Tracking Environment, Health And Safety Management Maintenance And Inspection Management Mobile EAM Resource Allocation And Work Order Scheduling Spare Parts Handling Workforce Management Work Order Management 83 84 87 100 91 88 88 100 91 98 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 96 reviews
Great User Sentiment 144 reviews
90%
of users recommend this product

TrackAbout has a 'excellent' User Satisfaction Rating of 90% when considering 96 user reviews from 3 recognized software review sites.

84%
of users recommend this product

HXGN EAM has a 'great' User Satisfaction Rating of 84% when considering 144 user reviews from 5 recognized software review sites.

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4.4 (15)
4.0 (4)
4.2 (27)
4.51 (45)
3.4 (21)
4.5 (47)
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4.3 (71)
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5.0 (10)

Awards

TrackAbout stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated HXGN EAM and concluded it earns best-in-class honors for Environment, Health and Safety Management, Spare Parts Handling and Workforce Management.

Environment, Health and Safety Management Award
Spare Parts Handling Award
Workforce Management Award

Synopsis of User Ratings and Reviews

Streamlined Asset Management: TrackAbout simplifies the management of physical assets, including tools, equipment, and other resources, by providing a centralized platform for tracking and monitoring.
Enhanced Visibility and Control: Gain real-time insights into asset location, status, and usage, enabling better decision-making and improved operational efficiency.
Reduced Costs: Optimize asset utilization, minimize loss and theft, and extend asset lifespan, leading to significant cost savings.
Improved Compliance: Ensure adherence to industry regulations and safety standards through comprehensive asset tracking and documentation.
Increased Productivity: Empower your workforce with the tools they need to locate assets quickly and efficiently, reducing downtime and boosting productivity.
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Customer Service: Every reviewer mentioning support observed that customer service is responsive and takes constant feedback for development.
User-Friendly: All reviewers who mention usability said HXGN EAM has a user-friendly interface and intuitive features.
Asset Management: Asset management has helped reduce asset downtime, according to all the reviewers mentioning this feature.
Flexibility: Every review mentioning flexibility indicated that the solution can be tailored to company needs.
Work Order: More than 85% of reviewers observed that this feature helps them manage work orders easily.
Cloud: Updates to the multi-tenant cloud make information faster to access, according to more than 85% of reviewers referring to this element.
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Customization Limitations: The software may not be easily adaptable to specific workflows or industry-specific requirements, potentially leading to workarounds or compromises in processes.
Reporting Challenges: Generating custom reports or extracting specific data insights might be cumbersome or require technical expertise, hindering data-driven decision-making.
Mobile App Functionality: The mobile app's features or user interface may not be as comprehensive or user-friendly as the desktop version, potentially impacting field technicians' efficiency.
Integration Complexity: Integrating TrackAbout with existing enterprise systems or third-party applications could pose technical challenges or require additional development efforts.
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Mobile App: Functionality of the mobile interface needs improvement, according to 70% of reviews mentioning the mobile app.
Reporting: Customized reporting is complicated, according to 70% users who mention this feature.
Licensing: All users referencing this feature felt the licensing policies don’t match with their company and found it expensive.
Configuration: Over 68% of reviewers mentioning this aspect felt that configuring the system is difficult.
Updates: Updates are too frequently released, according to more than 70% of users mentioning this element.
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Reviews from the past year highlight both the strengths and weaknesses of this asset management software, painting a picture of who it serves best. Users appreciate TrackAbout's customizability, which allows them to tailor the software to their specific needs and workflows. The ability to create custom fields and reports is particularly valuable, as it enables businesses to track the data that matters most to them. Additionally, TrackAbout's mobile app receives praise for its user-friendly interface and offline functionality, making it a practical tool for field technicians and remote workers. However, some users find the initial setup process to be complex and time-consuming, requiring significant effort to configure the software and import existing data. Furthermore, while TrackAbout offers a wide range of features, some users note that certain functionalities, such as work order management, could be more robust and intuitive. Overall, TrackAbout appears well-suited for businesses with unique asset management requirements and a willingness to invest time in customizing the software. Its flexibility and mobile capabilities make it a valuable tool for organizations with complex workflows or distributed teams, particularly those in industries like construction, manufacturing, and equipment rental.

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HXGN EAM helps users manage assets, work orders, inventory, materials, budgets and projects. It excels in usability, aids preventive maintenance, provides exceptional customer service and is highly customizable. However, as mentioned in multiple reviews, there is a need to improve the mobile interface. There’s also room for improvement in reports, configuration and licensing. Overall, it’s a good fit for businesses looking for a highly tailored, intuitive CMMS that helps with maintenance planning.

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