BigCommerce vs Big Cartel

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Our analysts compared BigCommerce vs Big Cartel based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Big Cartel Software Tool

Product Basics

BigCommerce is a powerful SaaS platform for designing and managing multiple eCommerce websites. It centralizes product information and helps you distribute catalogs across marketplaces, social media and business websites. You can manage inventory, orders and shipping from any device and set up unique automation to increase productivity and avoid errors.

What sets it apart is its open and headless architecture, which allows for customization and integration. It offers a storefront editor with customizable themes but doesn’t restrict you from using other editors.

During testing, I could use the platform’s backend for product management, order fulfillment and customer data handling while having complete freedom to design and develop custom storefronts.

Another area in which BigCommerce excels is international commerce. Its support for multiple currencies and integration of global payment methods and shipping options make expanding into new markets a breeze.

The platform's handling of international taxes and duties is also impressive, saving considerable time and effort. Additionally, it charges zero transaction fees, helping control costs for businesses with large sales volumes.

Lastly, BigCommerce helps you remain nimble due to its flexibility. It offers open access to its APIs, SDKs and data without any proprietary blockers or frictions. This allows you to connect the platform to any software and build the perfect tech stack for your evolving needs.

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Big Cartel is an eCommerce website builder that helps artists quickly design and launch an online storefront. They can set up professional websites on a custom domain for free, and move onto paid plans during scaling for features like inventory management, theme code editing, Google Analytics and more. The free plan supports five products and paid plans can support up to 500 products.
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Product Insights

  • Market Leader: BigCommerce is one of the top-rated eCommerce platforms, according to our research. Our analysts rated it 97 rating, right alongside industry stalwarts like Shopify (100) and Adobe Commerce (96).
  • Efficient Marketing Across Channels: According to our data, the platform scores full marks (100) for its marketing and SEO optimization tools. You get every key marketing feature required in eCommerce platforms out of the box, including a channel manager, A/B tester, branded domain, custom email addresses, sitemap generation, Google Ads account, SEO product tags and more.
  • Organized Data For Easy Reporting: The platform offers 100% of key reporting requirements out of the box, including centralized data warehousing, a BI module and analytics tools. It helps you visualize data and understand how to grow your business online. Additionally, you get a customer data platform to create customer segments and design personalized shopping experiences for better conversion.
  • Streamlined Shipping Management: BigCommerce is one of the best solutions for handling shipping, with a perfect rating of 100 based on our data. It offers real-time shipping rates from popular carriers, multiple shipping rules based on customer segment or geography and a shipping status tracker. Additionally, it doesn’t charge for shipping like Shopify. However, unlike Shopify, the platform has no transaction charges, further lowering the TCO.
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  • Design Unique Storefronts: Create branded storefronts with automated tax calculators, site searching, shipment connections and real-time statistics using templates and coding. 
  • Improve Engagement: Track KPIs, cart recovery, engagement rates and bounce rates to identify weaknesses and drill down on opportunities. Attract customers and boost engagement through unique promos and discounts. 
  • Work From Anywhere: Stay on top of every business process with real-time updates and notifications on the mobile app for Android and iOS. 
  • Add Custom Features: Leverage partnership with Zapier to facilitate connections with over 1,000 third-party solutions like Google Analytics, Facebook Store, Instagram, Pulley, MailChimp and more. 
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  • Page Builder: You can create and edit web pages without coding. Or you can jump into built-in HTML, CSS and JavaScript for advanced customization. Plus, you can ensure your pages look great on mobile devices and use Stencil CLI for in-depth development.
  • PunchOut: BigCommerce makes it easy to create a unique checkout experience for customers. You can either use their server-to-server checkout API or the PunchOut2GO solution.
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  • Professional Website: Build and design a niche standalone website to create product USPs. Personalize web pages and add business branding through design templates or editing source code with the HTML and CSS editor. Websites are compatible with both mobile and PC. Host sites on the vendor’s domain or use a custom domain, available with paid plans. 
  • Inventory Management: Keep track of sold units, add new products, supply products with descriptions and photos, and receive notifications when a product is about to go out of stock. Available with paid plans. 
  • Order Management: Send confirmation emails after purchases. Arrange shipping, print shipping labels, track orders and bulk export order history to a CSV file from a unified dashboard. 
  • Search Engine Optimization (SEO): Provide targeted product descriptions, collect inbound links and receive expert advice on optimizing search engine results. 
  • Discounts: Provide discounts on the checkout page to boost customer retention and improve loyalty. 
  • Analytics: Track monthly sales, visitor statistics, conversion rates and more from the analytics dashboard. Leverage integrations with third-party applications for in-depth analysis, available with paid plans.  
  • Mobile App: Access free mobile apps to streamline workflows and increase efficiency. Available apps assist in custom printing, social media marketing, site analytics, customer support, shipping management and more.  
  • Payment Processing: Choose between PayPal and Stripe to provide customers with a one-touch checkout and payment point on the website. Additionally, utilize the mobile application and a card swiper to accept in-person payments, without incurring additional processing fees. 
  • Integrations: Leverage partnership with Zapier to facilitate connections with over 1,000 third-party solutions like Google Analytics, Facebook Store, Instagram, Pulley, Mailchimp and more, available at a cost. 
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Product Ranking

#8

among all
eCommerce Platforms

#11

among all
eCommerce Platforms

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 99 97 90 100 95 90 90 100 98 100 97 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1676 reviews
Great User Sentiment 32 reviews
86%
of users recommend this product

BigCommerce has a 'great' User Satisfaction Rating of 86% when considering 1676 user reviews from 5 recognized software review sites.

84%
of users recommend this product

Big Cartel has a 'great' User Satisfaction Rating of 84% when considering 32 user reviews from 2 recognized software review sites.

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Awards

SelectHub research analysts have evaluated BigCommerce and concluded it earns best-in-class honors for Integrations.

Integrations Award

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Synopsis of User Ratings and Reviews

Customer Service and Support: Many reviews highlight excellent customer service, with helpful and responsive support teams that are available via phone and chat.
Functionality and Customization: BigCommerce offers a robust set of features, including SEO tools, custom URLs and 301 redirects. It also has strong B2B capabilities, multi-store functionality and a variety of apps for integration.
Stability and Reliability: Users praise the platform for its reliability and lack of downtime.
Scalability: The platform is scalable, making it suitable for businesses of different sizes, including those looking to grow.
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Simple Store Setup: Big Cartel is known for its straightforward and user-friendly interface, making it easy for users to set up their online stores quickly, even with limited technical expertise.
Free Plan Availability: The platform offers a free plan that allows users to sell up to five products, making it an attractive option for individuals or small businesses starting with a limited budget or inventory.
Affordable Paid Plans: Big Cartel's paid plans are generally considered affordable compared to other eCommerce platforms, providing scalability for growing businesses without breaking the bank.
Focus on Artists and Makers: Big Cartel caters specifically to artists, crafters, and independent creators, offering features and tools tailored to their needs, such as customizable themes and the ability to sell digital products.
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Cost and Hidden Fees: BigCommerce has tiered pricing based on sales volume. Many users feel this pricing model can be restrictive and costly, especially for businesses with significant brick-and-mortar sales.
Limited App Selection: Reviews mention a relatively limited selection of apps compared to competitors like Shopify. Users may need to rely on external developers for custom integrations.
Limited Free Website Themes: Some reviews have complained about the lack of free storefront themes and templates. Users have to pay for good templates on top of the subscription fee.
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Limited Design Flexibility: The platform's design options can feel restrictive for users seeking extensive customization, especially when compared to other platforms that offer a wider range of themes and more advanced design tools.
Feature Limitations: Big Cartel may not be the best fit for businesses with complex needs, as it lacks certain features commonly found in other eCommerce platforms, such as abandoned cart recovery, detailed analytics, and extensive marketing tools.
Scalability Challenges: While suitable for smaller stores or those just starting out, Big Cartel may not be the best choice for rapidly growing businesses due to limitations in product variations, inventory management, and order processing capabilities.
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During testing, I noticed right off the bat that BigCommerce is a feature-rich platform that needs a lot of customization to fit my exact needs. Plus, there aren’t guided onboarding experiences, making implementation time-consuming. You must manually explore the interface to learn how to create or connect a domain, add products, set up fulfillment workflows, connect sales channels and design a storefront.Secondly, what caught my eye was the platform's speed and operability. BigCommerce boasts a 99% website uptime, and I could see why. It automatically optimizes images, minimizes HTTP requests and uses browser cache to identify customers. Also, a global content delivery network allows visitors worldwide to view your site from the nearest server.I loved how intuitive it is to connect and manage sales channels using BigCommerce. You can set up differentiated experiences for each channel using dynamic pricing, multiple product views, product swatches and bulk pricing tools. A robust customer segmentation module automatically groups similar customer personas based on your rules and helps design personalized experiences.The storefront editor uniquely lets you design a carousel for the website header. However, I didn’t like anything else about the storefront editor. It has limited free themes, and paid ones are comparatively more expensive than what competitors offer. That said, the platform's headless architecture helps compensate by enabling custom storefront development.My only point of contention was its unique pricing model. It charges a base subscription fee and puts a cap on your business's annual sales. If you exceed this cap, BigCommerce takes a percentage of your revenue based on your subscription plan.Also, if you connect the platform to a POS, every POS sale is considered an eCommerce sale, leading to a higher sales volume and cost. This leads to complex TCO calculations for enterprises with large sales volumes and international customers.Overall, BigCommerce is one of the best options for growing mid-sized businesses that can offset the platform cost with their sales revenue. It's flexible and can adapt to multiple business models, including B2B, D2C and dropshipping, with separate storefronts for each.However, the platform can be overkill for small businesses and may require significant investments to unlock its full potential. That's because all the good features like multi-storefront, personalization, customer segmentation and headless architecture are available in higher-tier plans. Also, lower-tier plans are comparatively more expensive than those of competitors like Shopify.

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Big Cartel has been making waves in the eCommerce world, but like any platform, it has its fans and its critics. Users who dig Big Cartel often point to its user-friendliness and affordability as major pluses. It's a great starting point for small businesses and artists who want to get their online stores up and running without breaking the bank or getting bogged down in technical complexities. However, some users find Big Cartel's features a bit too basic, especially compared to more robust platforms like Shopify or WooCommerce. If you're looking for advanced marketing tools, extensive customization options, or top-tier customer support, Big Cartel might leave you wanting more. Ultimately, Big Cartel is a solid choice for those who prioritize simplicity and affordability, but if you need a platform that can scale with your business, you might want to explore other options. "Big Cartel: the perfect platform for your big dreams." Whether you're an artist selling handmade crafts or a musician hawking merch, Big Cartel provides a straightforward way to turn your passion into profit. Just remember, as your business grows, you might need to upgrade to a platform with more bells and whistles.

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Top Alternatives in eCommerce Platforms


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