Cleverbridge vs Volusion

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Our analysts compared Cleverbridge vs Volusion based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Cleverbridge Software Tool
Volusion Software Tool

Product Basics

Cleverbridge ensures efficient billing and payment management, as well as localized customer experiences for global audiences. It offers subscription management, reporting and analytics, customer data management, lifecycle marketing, and international compliance. B2B commerce helps automate renewals, uses quote-to-cart to collect funds and enables one-click purchases. Other attributes include taxation, fraud prevention, email and performance marketing, and more.

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Volusion helps businesses design secure storefronts, manage backend processes and analyze KPIs. It offers site builders, shopping carts, marketing tools, order routing, inventory management and reporting modules.

A CRM, content and CSS editor, tax rate calculator, website designing services, ROI tracker and Robots.txt are its other offerings. It provides a 14-day free trial.
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$29.95 Monthly
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Tailored to your specific needs
$35 Monthly
Get a free price quote
Tailored to your specific needs
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Android
Chromebook
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Android
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Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Simplify Financials: Offload financial operations and responsibilities to the vendor acting as the merchant of record. Automatically maintain and update local laws, regulations and compliances. 
  • Go Global: Overcome the complexity of navigating international markets with a multilingual platform that supports multiple currencies and checkout options. Offers a network of service providers for localized marketing. 
  • Streamline Operations: Automate repetitive administrative tasks to focus on solving business problems. Stay on top of processing by getting an overview of every operation and workflow from a dashboard. 
  • Improve Decision Making: Create a central repository of business data and analyze it to learn customer behavior, trends, campaign performance, product engagement and untapped opportunities. 
  • Tailor To Fit Needs: Add features through external integrations using the open API. Provides detailed documentation for each API. 
  • Increase Revenue: Tap into additional revenue streams by offering digital services using the subscription engine that supports trial periods, discounts, automated renewals and direct payments. 
  • Strengthen Marketing Efforts: Recover abandoned carts and reduce churn rate by engaging with customers using the growth module that factors sector specifics, geography and customer history. Offers call center services for answering customer calls 24x7. 
  • Enhance B2B Experience: Offer businesses a B2C shopping interface with quote-to-carts, self-service, search bars, saved orders and more. Manage complex product structures with variants, segment-specific pricing and discount schemes. 
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  • Design Websites: Create multimedia homepages, categories and product pages with drag-and-drop tools and HTML/CSS editors. Provides search bars for easy navigation. Access mobile-optimized websites via any device. 
  • Ensure Uptime and Security: Host SSL-certified websites on Google Cloud and use firewall settings to filter traffic on websites. 
  • Efficient Inventory and Order Management: Automate purchase orders, track inventory in real time and route orders coming through multiple channels using a unified platform. 
  • Improve Marketing Efforts: Define rules to showcase specific content, products and pricing based on customers’ history, location, navigation and other metrics. Improve website visibility across search engines using SEO and sitemap indexing tools. 
  • Streamline Checkouts: Ensure a seamless transition to payment gateways without redirecting traffic to external sites. Provides flexible payment options, including credit cards, cash, wire payment, PayPal, Amazon Pay, ACH and money orders. 
  • Identify Opportunities: Track ROI based on ad campaigns, newsletters and affiliates. Generate daily reports by tracking personalized KPIs like purchases, return merchandise authorizations, CRM tickets and more. 
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  • Management: Insulate the business from non-compliance fines and security breaches, provide stability, scale efficiently and manage customer data:
    • Integration: Synchronize data from existing CRMs, ERPs, web analytics tools, marketing automation systems and more with a plug-and-play connector and robust set of APIs. 
    • Subscription: Design pricing plans with options including fixed pricing, term, tiered, usage-based, or any combination of the above. Manage cross-sells, promotions, upgrades and downgrades; offer automated or manual renewal options. 
    • Customer Data: Track and identify customer behavior across various marketing channels. Centralize all data and identify patterns to strategize campaigns and drive sales. 
    • Customer Self-Service: Allow customers to update their own personal, payment, renewal and plan information. They can access their purchase history, modify subscription and payment options, and access personalized offers and content. 
    • Customer Lifecycle Marketing: Deliver targeted communications via email, ads or SMS messages and trigger dormant customers.  
    • Global Compliance: Monitor the dynamic regulatory landscape and comply with international data protection regulations, like GDPR. Maintain compliance with PCI, DSS, ISAE 3402 and other protocols. 
  • Monetization: Supports diverse pricing models, billing scenarios and payment methods to maximize recurring revenue. 
    • Billing and Invoicing: Provide customer-specific payment options and bill accurately for term, tiered or usage-based subscriptions. 
    • Payment Processing: Securely collect payments, issue refunds and record and reconcile transactional data. Defend against chargebacks and receive assistance for defense against claims. Manage currency exchange and integrate global payment processors to minimize foreign billing events. 
    • Revenue Retention: Reduce service interruption and involuntary churns due to outdated credit cards. Automatically receive updated credit card information without any customer intervention. 
    • Taxation: Calculate taxes accurately depending on location and automate sending tax payments to the proper authorities. 
    • Fraud Prevention: Review all charges with automated screening technology; leverage behavioral data to eliminate human bias and false positives. Flag orders for manual review by specialized analysts. 
  • Marketing: Scale business, identify opportunities and streamline marketing campaigns to boost sales: 
    • Localization: Offer customers prevalent language, currency and payment options based on their location. Access 30 languages, 60 currencies and 48 payment methods to provide a highly localized online experience. 
    • Reporting and Analytics: Analyze trends, measure customer satisfaction and identify optimization opportunities with various up-to-date reporting tools and cohort analysis. 
    • Testing and Optimization: Develop testing strategies and make data-based decisions to improve subscription programs, all while receiving expert assistance to optimize these processes. 
    • Email Marketing: Create new revenue streams and nurture existing relationships with customized email marketing campaigns. Execute campaigns and monitor their efficiency with built-in tracking and reporting tools. 
    • Performance Marketing: Receive expert assistance on recruiting, communicating and incentivizing strategic publishers. Give publishers access to assets and reporting for targeted marketing and automate commission tracking and payout handling. 
    • B2B Marketing: Target business clients more effectively; allow sales reps to generate and send personalized, pre-populated carts to customers. Allow customers to configure price quotes and complete transactions without sales assistance through its self-service CPQ. Create a global, virtual storefront and connect it to other critical information systems. 
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  • Website Builder: Craft a niche website with designer templates, a custom domain, search functionality and more:
    • Designing: Choose from a set of mobile-friendly templates or access the CSS editor to design the website manually.
    • Custom Domain: Promote business brand and allow customers and search engines to access the website easily. Showcase branding across the site with built-in promotional tools.
    • Product Pages: Customize products, upload images, write product descriptions and add subcategories. Highlight discounted products on the homepage and use the content editor to create interactive slideshows and transitions. Employ SEO to improve search engine rankings.
    • Search Tab: Allow customers to search the inventory and streamline the navigation process with quick search and customizable filters.
    • Security: Operate securely with an SSL-certified website and a PCI DSS compliant payment processor that ensures 99.99% uptime for customers.
  • Product Sales: Boost online sales and streamline business operations:
    • Payment Processing: Accept credit cards, cash, wire payments and electronic checks, along with all major digital wallets like PayPal, Amazon Wallet, Stripe and more. Streamline the checkout process, accept multiple currencies and set up a recurring payment collector for a subscription-based business model.
    • Inventory Management: Monitor product status, reorder quantities and remaining stock, verify amounts and receive low stock alerts. Quickly update inventory by uploading CSV files. Create custom barcodes for products for easy identification.
    • Order Processing: Process phone, website and mobile orders. Set up warehouse locations and keep track of returns. Receive updates for chargebacks and claims against the business.
    • Shipping: Specify shipping types, provide signatures, offer special discounts, set shipping rates and provide flat-rate shipping options. Leverage available integrations for seamless dropshipping.
    • Tax Calculator: Automate tax calculation based on region, currency and regulations. Stay up-to-date and receive tips on reducing tax costs.
    • Related Products: Entice customers to buy more by displaying related products based on their last purchase.
  • CRM: Improve customer engagement and relationships. Manage sales tickets, route them to the concerned departments, monitor customer reviews and respond to feedback from a centralized platform.
  • Mobile App: Manage stores, update inventory, interact with associates and customers, and generate reports with a mobile app compatible with both Android and iOS devices.
  • Growth Hacking: Rapidly scale business and drive growth through digital marketing and leveraging insights.
    • Listings: Showcase products on major marketplaces like Facebook Marketplace, eBay, Amazon and more. Make changes to listings from the dashboard and link social media accounts to promote on Instagram, Twitter and more.
    • ROI Tracking: Accurately estimate the value of investments with comprehensive ROI tracking, based on ad campaigns, newsletters and affiliates.
    • Reporting: Create personalized reports to drill down on critical areas. Receive insights on abandoned and live carts, purchases, product views, CRM tickets submitted, and more.
    • Discounts and Gift Cards: Set the starting time, duration and percentage or amount of a discount. Create customizable gift cards with business colors and logos. Set up deals of the day to push sales of stagnant stock.
    • Newsletter: Create and send custom newsletters and keep customers in the loop.
    • SEO: Manage metadata and let search engines crawl every corner of the site with sitemap indexing. Prevent specific pages from being crawled with editable robots.txt files.
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Product Ranking

#24

among all
eCommerce Platforms

#28

among all
eCommerce Platforms

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User Sentiment Summary

Great User Sentiment 34 reviews
Good User Sentiment 169 reviews
86%
of users recommend this product

Cleverbridge has a 'great' User Satisfaction Rating of 86% when considering 34 user reviews from 3 recognized software review sites.

72%
of users recommend this product

Volusion has a 'good' User Satisfaction Rating of 72% when considering 169 user reviews from 5 recognized software review sites.

5.0 (9)
4.5 (14)
4.2 (23)
3.3 (57)
2.5 (2)
3.8 (44)
n/a
3.8 (37)
n/a
2.7 (17)

Synopsis of User Ratings and Reviews

Global Reach: Cleverbridge provides merchants with the tools to navigate the complexities of selling products and services in various countries, including handling taxes, complying with local regulations, and supporting multiple currencies and payment methods.
Subscription Management: The platform simplifies the management of recurring billing and subscriptions, automating tasks such as invoicing, payment processing, and subscription renewals. This can be particularly beneficial for businesses with subscription-based models, as it reduces manual effort and ensures a smooth customer experience.
Fraud Prevention: Cleverbridge incorporates robust fraud prevention measures to protect merchants from fraudulent transactions and chargebacks. This includes features such as address verification, card security code checks, and velocity checks, which help to identify and prevent suspicious activity.
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Easy to Use: Volusion is known for its user-friendly interface, making it a good choice for beginners with limited technical expertise. The platform offers drag-and-drop functionality and intuitive design tools, allowing users to easily build and customize their online stores without needing to code.
Built-in Features: Volusion provides a comprehensive suite of built-in features, including marketing tools, SEO options, and payment processing capabilities. This eliminates the need for extensive third-party integrations, streamlining the setup and management of online businesses.
Scalability: Volusion offers various pricing plans to accommodate businesses of different sizes and growth stages. As businesses expand their product offerings and customer base, they can easily upgrade their plans to access additional features and resources.
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Subscription Management Issues: Users have reported challenges with managing or canceling subscriptions, often encountering difficulties reaching customer support or experiencing unexpected charges.
Payment Processing Problems: Some users have experienced issues with payment processing, including declined transactions, delayed refunds, and difficulties updating payment information.
Customer Support Concerns: A recurring theme in user feedback is the difficulty in reaching Cleverbridge's customer support, with long wait times and unresponsive communication channels being common complaints.
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Limited Design Flexibility: Volusion's templates can feel restrictive for users who want more control over their online store's appearance and functionality. Customizing beyond the provided options often requires coding knowledge or hiring a developer, which can be a barrier for some users.
Transaction Fees: Unlike some competitors, Volusion charges transaction fees on all plans, including higher-tier ones. This can eat into your profit margins, especially if you have a high volume of sales or sell lower-priced items.
App Store Limitations: The app store offers fewer options compared to other platforms, potentially limiting the ability to extend your store's functionality with third-party tools and integrations.
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Let's "bridge" the gap between you and understanding what users think of Cleverbridge: Cleverbridge has garnered a mixed bag of reviews over the past year. Users appreciate its comprehensive suite of features, particularly its subscription management capabilities and global payment processing. The platform's ability to handle recurring billing, manage different currencies, and comply with international tax regulations is a major plus for businesses with a global reach. However, some users find the interface clunky and outdated, leading to a steep learning curve. The reporting tools also leave something to be desired, lacking the depth and customization options that some competitors offer. Cleverbridge attempts to differentiate itself by providing a high level of customer support, but reviews on the quality of support are inconsistent. Some users rave about the responsiveness and helpfulness of the support team, while others report long wait times and unresolved issues. Ultimately, Cleverbridge seems best suited for mid-sized to large businesses with complex eCommerce needs, especially those operating internationally. Its robust feature set can handle the demands of a growing business, but smaller businesses or those with simpler requirements might find the platform overwhelming and expensive. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check the latest reviews and comparisons before making a decision.

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Volusion has been making waves in the eCommerce world, but is it the right fit for your business? Let's dive into what users have been saying over the past year. Volusion's user-friendly interface is a major draw, especially for those new to eCommerce. The drag-and-drop functionality makes building and customizing your online store a breeze, even without coding experience. This ease of use is a significant advantage over more complex platforms like Shopify or Magento, which often require a steeper learning curve. However, Volusion's simplicity can also be a drawback for larger businesses with more complex needs. Some users report that Volusion lacks the advanced features and scalability required for high-volume stores or those with intricate product variations. Another key consideration is pricing. Volusion's plans can be pricier compared to competitors, which might deter budget-conscious entrepreneurs. But, for those who value ease of use and a comprehensive set of built-in features, Volusion's pricing might be justifiable. The platform offers a range of tools for inventory management, payment processing, SEO optimization, and marketing, eliminating the need for multiple third-party apps, which can add up in cost and complexity. So, who is Volusion best suited for? It's ideal for small to medium-sized businesses and solopreneurs seeking a user-friendly platform with a wide range of built-in features. If you're looking for an intuitive solution to get your online store up and running quickly, Volusion is worth considering. However, if you anticipate rapid growth or require highly specialized features, you might want to explore more robust platforms. Remember, the eCommerce landscape is constantly evolving, so be sure to check for the latest updates and offerings before making your final decision.

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