Salesforce Commerce Cloud vs 1ShoppingCart

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Our analysts compared Salesforce Commerce Cloud vs 1ShoppingCart based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

1ShoppingCart Software Tool

Product Basics

Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.

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1ShoppingCart is an eCommerce platform tailored for small to medium-sized businesses seeking an easy-to-use solution. It empowers businesses to create online stores, manage inventory, process payments, and fulfill orders efficiently. Its user-friendly interface and customizable templates make it accessible to merchants with varying levels of technical expertise.

Key benefits include the ability to showcase products with detailed descriptions, offer multiple payment gateways for customer convenience, and access real-time sales data for informed decision-making. Additionally, 1ShoppingCart seamlessly integrates with popular marketing and shipping services, allowing businesses to streamline their operations and reach a wider audience.

Pricing starts at $59 per month for basic features and scales up based on the number of products, storage space, and additional functionalities required. This flexible pricing structure ensures that businesses can choose a plan that aligns with their specific needs and budget.

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$1,000 Annually
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$59 Monthly
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Tailored to your specific needs
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Product Insights

  • Optimized Performance: Stay up-to-date with best practices in the industry with automated platform updates.  
  • Customize To Fit Needs: Connect with other Salesforce products to add multiple features, including marketing, sales, PWA studios, AI and more. 
  • Seamless Scaling: Automatically adjust domain capacity in the background to handle sudden spikes in traffic without any halt in operations. 
  • Unify Complex Processes: Create a single source of information by connecting marketing, sales, fulfillment and post-sale customer retention work cycles. 
  • Boost Customer Satisfaction: Curate customer experiences across every touchpoint with the headless platform. Offers flexible payment and fulfillment options. Quickly resolve issues by providing customer service reps with real-time data. 
  • Deliver Rich Content: Design storefronts with brand logos and multimedia content. Track customer interactions with the content to identify opportunities. 
  • Sell To a Global Audience: Supports more than 15 languages and connects with external translation management systems for localization. 
  • Achieve Faster ROI: Free up associates to sell and convert more leads by automating recurring tasks like data cleaning, payment processing, bookkeeping and more. 
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  • Quickly Launch Storefronts: Design mobile-optimized websites with drag-and-drop tools and HTML editors. 
  • Design Product Pages: Add descriptions and multimedia to product pages. Create rich taxonomies with size, color, spare parts, complimentary products and more. 
  • Centralize Inventory and Order Handling: Track stocks in real time and get an integrated view of products passing through order cycles. 
  • Grow Online Presence: Create campaigns and launch them on multiple social networks. Use the affiliate program to create banners, ads, discounts and coupons. 
  • Secure Checkouts: Safeguard data flows with a PCI-certified platform that uses SSL encryption. 
  • Easy Outsourcing: Offers consultations for marketing, website designing, growth hacking and more. 
  • Streamline Team Management: Onboard staff and service providers, assign roles and define access levels based on user roles. 
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  • Customer Experience: 
    • Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales. 
    • Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments. 
    • Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities. 
    • Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites. 
    • Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products. 
  • Marketing and Merchandising: 
    • Page Builder: Create branded websites and landing pages without any coding. 
    • Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel. 
    • Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies. 
    • SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics. 
    • Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters. 
    • Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city. 
  • Artificial Intelligence: Get actionable insights to personalize customer experiences. 
    •  Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics. 
    •  Use the predictive sort feature to personalize category pages and search results for every shopper. 
    •  Provide type-ahead suggestions in real time to help customers navigate the catalog. 
    •  Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals. 
  • B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more. 
  • Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys. 
    •  Create visual workflows to plan and automate distributed order management with drag-and-drop tools. 
    •  Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more. 
    •  Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps. 
    •  Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers. 
    •  Use chatbots to initiate refunds, returns and cancellations. 
    •  Brands can use drag-and-drop columns to organize omnichannel order lifecycles. 
    •  Use dynamic charts to track each line of business in real time and prioritize urgent orders. 
  • Content Management: Create, manage and syndicate multimedia content on popular sales channels. 
    •  Allow access to content creators, create tasks and manage approvals for rich collaborations. 
    •  Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more. 
    •  Update content on multiple platforms with a few clicks and track its performance. 
    •  Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more. 
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  • Online Store: Choose from various preset templates or upload personalized ones to design the website. List products and services, upload multiple images and use meta-descriptions to increase inventory visibility and boost customer engagement. Design websites that are mobile-friendly and compatible with Android and iOS devices. 
  • Administration: Provide contractors and staff with controlled access to the store’s backend without losing sensitive information. Receive instant order alerts on mobile and desktop, track payment status and provide shoppers with shipping tracking IDs. 
  • Marketing: Attract visitors and convert them into customers more effectively: 
    • Discounts: Set up coupon codes, seasonal deals and promotional offers to entice more customers and boost sales. 
    • Listing: Market on Google Product Search and TheFind to improve online visibility and provide potential customers with greater scopes of finding the online store. 
    • Supersized Orders: With Upsell Express Technology, trigger targeted upsell offers after customers submit their initial orders. Each sale is processed separately, eliminating the risk of losing the initial sale. 
    • Email Marketing: Automate targeted email campaigns based on customer behavior and purchase history to keep selling to the best prospects and increase customer loyalty. 
    • On-Ground Marketing: Leverage the built-in affiliate program for banners, ad copy and promotional links and put more feet on the ground selling the business’ products. 
  • Payment: Securely accept credit and debit cards by integrating any primary payment processor. Store customer information in a PCI-compliant data warehouse with end-to-end security monitoring. Build customer confidence with a Norton- and SecurityMetrics-certified checkout page and an HTTPS web address. 
  • Reporting: Integrate Google Analytics to track ROI, build custom reports and drill down on top sources to pinpoint where the best prospects come from. 
  • Lifeline Services: Receive expert assistance on website building and designing, maximizing sales and ad spend returns, call center support for customer care, and optimizing email marketing campaigns. 
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Product Ranking

#58

among all
eCommerce Platforms

#76

among all
eCommerce Platforms

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Salesforce Commerce Cloud
1ShoppingCart
+ Add Product + Add Product
Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 93 82 100 100 92 68 100 100 74 72 100 0 25 50 75 100
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User Sentiment Summary

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Good User Sentiment 77 reviews
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75%
of users recommend this product

1ShoppingCart has a 'good' User Satisfaction Rating of 75% when considering 77 user reviews from 5 recognized software review sites.

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4.1 (14)
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Awards

SelectHub research analysts have evaluated Salesforce Commerce Cloud and concluded it earns best-in-class honors for Inventory Management and Integrations.

Inventory Management Award
Integrations Award

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Synopsis of User Ratings and Reviews

Scalability and Performance: Handles traffic spikes and high order volumes effectively, ensuring a smooth shopping experience even during peak periods like flash sales or holiday seasons.
Customization and Flexibility: Caters to diverse business needs with extensive customization options, allowing for unique branding and tailored shopping experiences.
Mobile-First Approach: Prioritizes mobile optimization, providing seamless shopping experiences across various devices, aligning with the increasing trend of mobile commerce.
AI-Powered Personalization: Leverages artificial intelligence to deliver personalized product recommendations and targeted promotions, enhancing customer engagement and driving sales.
Omnichannel Capabilities: Provides a unified commerce experience across multiple channels, including online stores, social media, and physical stores, ensuring consistent brand interactions.
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Seamless Integration: Easily connect 1ShoppingCart with popular marketplaces, payment gateways, and shipping carriers for a streamlined online sales experience.
Advanced Inventory Management: Track stock levels, set up alerts for low inventory, and manage multiple warehouses effortlessly, ensuring accurate inventory counts and efficient order fulfillment.
Robust Reporting and Analytics: Gain valuable insights into sales performance, customer behavior, and marketing campaigns with comprehensive reporting and analytics tools, enabling data-driven decision-making.
Customizable Checkout: Tailor the checkout process to your specific business needs, offering multiple payment options, custom fields, and automated abandoned cart recovery to optimize conversion rates.
Excellent Customer Support: Access responsive and knowledgeable support via phone, email, or live chat, ensuring timely resolution of any issues and a positive user experience.
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Cost: The platform can be expensive, especially for small to medium-sized businesses, with licensing fees based on gross merchandise value (GMV) rather than a flat rate. This pricing structure can make it difficult to predict costs and budget effectively.
Complexity: Salesforce Commerce Cloud is a complex platform with a steep learning curve. This can make it challenging for businesses to manage and maintain their online stores without significant technical expertise or the help of a certified Salesforce partner.
Customization Limitations: While the platform offers some customization options, it can be restrictive for businesses with unique requirements or complex workflows. This may necessitate additional development work or integrations, further increasing costs and complexity.
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Steep Learning Curve: 1ShoppingCart's interface is often cited as being complex and difficult to navigate, especially for beginners.
Limited Customization: Users have complained about the limited options for customizing the look and feel of their online store, making it difficult to create a unique brand experience.
Poor Customer Support: Negative feedback often mentions slow response times and unhelpful support staff, making it challenging to resolve issues quickly.
High Transaction Fees: Compared to other eCommerce platforms, 1ShoppingCart's transaction fees can be higher, potentially impacting profitability.
Limited Integrations: 1ShoppingCart's integration options with third-party apps and services are limited, restricting the functionality and flexibility of the platform.
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Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise. Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains. Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.

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Over the past year, 1ShoppingCart has garnered mixed reviews from its user base, with many highlighting its comprehensive suite of features as a major strength. Users appreciate the platform's ability to manage products, process orders, and handle customer data all in one place. Its integration capabilities, particularly with email marketing tools, have been praised for enabling seamless marketing campaigns. However, some users have pointed out that the platform's user interface feels outdated compared to more modern eCommerce solutions like Shopify or BigCommerce. This has led to a steeper learning curve for new users, who find the navigation less intuitive. Another point of contention has been the platform's customer support. While some users report satisfactory experiences, others have faced delays in response times, which can be critical for businesses relying on the platform for daily operations. Despite these weaknesses, 1ShoppingCart differentiates itself with its all-in-one approach, offering a range of functionalities that might otherwise require multiple tools and subscriptions. This consolidation can lead to cost savings and efficiency gains for certain businesses. Given its features and limitations, 1ShoppingCart is most suited for small to medium-sized businesses that prioritize having a comprehensive tool over the latest user interface design or those with the capacity to invest time in learning the platform. Its value is particularly evident for businesses looking to integrate their eCommerce activities with robust email marketing strategies without employing a plethora of separate tools. However, businesses prioritizing ease of use and modern aesthetics might explore more contemporary alternatives.

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