Sitecore vs Oracle Commerce

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Our analysts compared Sitecore vs Oracle Commerce based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Sitecore Software Tool

Product Basics

Sitecore is a multi-channel content management and marketing automation solution that allows users to generate, manage and publish website content. Organizations can gain complete control over their web presence with tools to analyze visitor engagement patterns, integrate with eCommerce and social media apps, and personalize customer experiences.
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Oracle Commerce offers a comprehensive suite of tools for complex B2B buying processes, such as multi-step approvals, contract pricing and bulk ordering. One of its key strengths is the ability to handle complex product catalogs and pricing structures. It can manage various products, variants and configurations, ensuring accurate product information and pricing across all sales channels.

Additionally, the platform has robust order management tools, including complex order types, subscriptions and returns. This feature is invaluable for B2B businesses as they often deal with large and customized orders that require precision handling.

Businesses can set up self-service portals for clients and use account management tools to deliver personalized shopping experiences that mimic the intuitiveness of B2C customer journeys. They can create tailored product recommendations, offer personalized pricing and provide dedicated support channels for different customer segments.

Oracle Commerce is built on a scalable and flexible architecture to adapt to changing market conditions and customer demands. It offers a range of deployment options, including on-premise, cloud-based and hybrid, helping meet specific IT infrastructure requirements.

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Product Insights

  • Monitor Content Performance: Track and set goals to identify where content is under- or over-performing. Run A/B and multivariate tests at demographic or segment levels to generate performance analytics that give insight into customer experiences. 
  • Target Customers By Location: Track customers’ locations using the IP geolocation service. Personalize customer experiences by automatically displaying nearby stores and showing other local content. 
  • Centralize Data: Aggregate information from internal and external systems in a centralized data repository. Get granular insight into customer interaction history with easily accessible records. Modify imported data according to client requirements. 
  • Improve Security: Enable advanced security permissions and restrict access to certain areas of the system. Allow multiple editors to collaborate on files and share information securely. 
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  • Implementation With Ease: According to our data, Oracle Commerce provides 89% of key B2B eCommerce requirements out of the box. This means you don’t need to configure and connect the platform with external solutions to get the desired features.
  • Create Efficient Checkout Processes: The platform scored top marks (100) for its checkout and billing features, according to our data. It offers abandoned checkout recovery, customer accounts, guest checkouts and automatic tax calculation based on customers’ locations.
  • Manage Orders Effectively: Our analysts found the platform excels in order management capabilities. It provides a centralized view of order history, status and notes for easy trackability. You can manage backorders, returns and exchanges, and in-store pickups. Customers get order tracking emails and can place quick orders or replicate an order based on their purchase history.
  • Design Branded Storefronts Easily: Oracle Commerce got a perfect 100 rating from our analysts for its storefront designing toolkit. It offers an intuitive module with drag-and-drop capabilities to design websites, blogs and product pages. The platform equips storefronts with shopping carts and lets you manage multiple storefronts from a centralized backend with its headless architecture.
  • Market Efficiently Across Channels: According to our data, the platform scores full marks for its marketing and SEO optimization tools. You get every key marketing feature required in eCommerce platforms ready to use out of the box. These include a channel manager, A/B testing, branded domains, custom email addresses, sitemap generation, Google Ads integration, SEO product tags and much more.
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  • Digital Asset Management: Store all digital assets in a single console. Easily upload the latest approved content versions to eCommerce channels and websites. Enable permissions for assets across any location, in any language. AI assistance helps locate and share files faster. Create, upload and add metadata to content using the drag-and-drop option. 
  • Content Management: Maintain content consistency across multiple channels by generating, controlling and publishing from a single platform. Launch portals, landing pages and websites. Produce data in unlimited languages. A high-performance cloud CDN delivers content instantly, and caching decreases server bandwidth expectations, cutting down website hosting expenses. 
  • Customer Data Management: Collect data from online and offline channels to generate actionable insights into customer needs. Employ intelligent search functions to determine the most common customer searches, and gauge segments of visitors based on common attributes. Influence customers with timely content, offers and promotions tailored with geolocation. AI and predictive analytics help forecast purchasing trends. 
  • Order Management: Accept large order quantities from multiple customer touchpoints, including POS, website and mobile apps. Automate alerts to buyers and sellers that inform them of order and shipment statuses. 
  • Marketing Automation: Use customizable form and landing page templates to convert more web traffic to leads. Integrate easily with any eCommerce platform or website without support from developers. Automate email marketing and engage website visitors with conversational chatbots. The system uses AI and machine learning to adapt itself to customer preferences. 
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  • B2B Commerce: Scale online revenue and deal with the complexities of B2B sales: 
    • Self Service: Allow clients to navigate and shop for themselves with ease. 
      •  Deliver a B2C-caliber customer experience with native support for contract pricing, account-based selling and customer catalogs. 
      •  Provide flexibility to business clients through unlimited accounts, hierarchy and permission specifications. 
      •  Simplify the approval process by streamlining rules and requirements based on shoppers’ unique needs. 
      •  Clients can place orders from their procurement systems. 
  • Website Management: Takes care of all elements of creating and maintaining a website that focuses on enhancing the customer experience for both B2B and B2C commerce. 
    • Hosting: Host website on vendor’s native cloud solution and eliminate manual upgrades with continuous fixes, performance enhancements and stable backend compatibility. 
    • Design: Create a dynamic experience with the intuitive drag-and-drop interface. Choose from more than 20 pre-built page layouts and 70 widgets to curate the experience to fulfill the company’s unique needs. 
    • Storefront: Manage the storefront with non-technical tools; control product catalogs, pricing, inventory and promotions and more from a centralized interface. Add multimedia content and product descriptions to enrich listings. 
  • Integrations: Leverage open API to integrate digital commerce into several customer touchpoints, including augmented and virtual reality, voice, IoT and more. Build a complete enterprise software stack by integrating with the vendor’s native ERP, EPM, SCM and CX solutions. 
  • Global Support: Supports more than 40 languages and 60 currencies to help scale and grow businesses worldwide. 
  • Embedded Intelligence: Cater to customers more effectively through AI-based recommendations and personalization. 
    • Search: Delivers the most relevant and accurate search results and product listings through AI and guided navigation. Displays recommendations for synonyms, spell-check and related products. 
    • Personalization: Offer dynamic promotions based on the shopper’s cart and deliver highly personalized recommendations according to their navigation history. 
    • Analytics: Leverage real-time reporting and data visualization to identify key trends and analyze shoppers’ behavior. 
  • Configure, Price and Quote: Guide customers through the step-by-step process of correctly configuring and submitting purchase orders: 
    • Configure: Allow customers to customize their product or service to their specific needs. 
      •  Make sure every order is accurate and validated by allowing the sales team to identify customer needs and recommend relevant product offers. 
      •  Create reusable rules and navigate the process using a common product model for one-click quoting. 
      •  Manage subscription annuities, software license contracts, support agreements and renewals, including end-dates and prorated pricing. 
    • Price: Offer a variety of price options and ensure accurate, competitive pricing. 
      •  Provides intelligent pricing and discount information, including average selling price, cost comparison scatterplots, the last price paid and other analytics that enable businesses to offer more competitive, strategic pricing. 
      •  Support multiple prices for a product, as well as localized discounting, seasonal promotions and more. 
      •  Align sales activities to match business objectives; leverage in-depth deal analysis and key metrics like profitability, lead sources, conversion rate and more. 
      •  Automate the approval and validation process. Control which designated approvers have access at each point in the sales process. 
    • Quote: Create formal documentation for customers to review to make sure that the final pricing and configuration meets their expectations before agreeing to purchase. 
      •  Quickly generate proposals, quotes, statements of work and more with accurate data across multiple languages. 
      •  Generate dynamic contracts, compare and merge them, highlight differences across versions, and accept or reject changes made by customers or legal departments and store them securely in accounts. 
      •  Identify trends with contract analysis. 
      •  Integrate with e-signature vendors to virtually sign documents. 
  • Subscription Management: Manage new subscriptions, renewals and upgrades. Customers can edit their subscriptions and accounts without needing any technical help. Utilizing machine learning, minimize churn rate with insights identifying at-risk customers early and set up dynamic pricing to target different customer segments. 
  • Content Management: Create and syndicate content consistently across multiple channels: 
    • Content Creation: 
      •  The “Content Wizard” provides step-by-step guided navigation for writing and publishing articles, blogs, landing pages and more. 
      •  Use AI to classify content through image recognition and natural language processing (NLP). 
    • Video Management: 
      •  Create video projects, specify goals and descriptions, and invite collaborators to view, add, curate and edit projects. 
      •  Capture and upload footage via any device, including mobile devices, drones, desktops and more. 
      •  Smart tag overall video content as well as subjects within to search for videos and aspects within a video. 
      •  Add comments, flag, trim, crop and do more with the cloud video editor. 
      •  Analyze video content and receive engagement metrics like lead source, time spent, watched video parts, watching platform and more. 
    • Omni Channel Delivery: 
      •  Showcase content on the most engaging platforms with the API-first solution. 
      •  Use preferred front-end technology while creating and reusing best content, and simplify the management and deployment workflows. 
      •  Deliver fully rendered HTML digital assets and content for use in other channels and platforms. 
    • Collaboration and Workflows: 
      •  Improve speed and accuracy of content approval with in-context annotations and comments. 
      •  Use the “Content Calendar” to improve planning and collaboration across all content channels. 
      •  Collaborate with remote teams and agencies across mobile, web or desktops for all types of content. 
    • Universal Asset Hub: 
      •  Store and manage content on the cloud-based platform. 
      •  Access and organize any structured or unstructured content. 
  • Customer Data Platform: Collect, manage and store customer data securely; leverage insights to connect with and market to customers more effectively. 
    • Unified Customer View: Create dynamic real-time customer profiles by combining data from online, offline and third-party sources under one platform. Automate data cleansing and preparation for enterprise data models. Unify these profiles by connecting identities across devices, channels and domains. Keep information safe with advanced privacy and identity controls. 
    • Profile Enrichment: Add more than 50 pre-built intelligent attributes, or customize attributes as needed, to enhance customer profiles and add more detail. Automate profile enrichment with access to a third-party data marketplace powered by Oracle Data Cloud. 
    • Segmentation: Offer real-time personalized customer experience by delivering the right information at the correct time to select groups across channels. Calibrate targeted marketing campaigns by receiving valuable insights according to customer behavior. 
      •  Segmentize profiles with over 80 behavioral scores like purchase propensity, churn likelihood and more, and 100 behavioral segments such as “early adopters” and “bargain hunters.” 
      •  Publish customer segments across adtech and martech channels for successful campaigns. 
    • Customer Analytics: Track KPIs about customer activity to gain greater visibility and actionable insights. 
      •  Use AI and machine learning to model, predict and recommend the best customer experience. 
      •  Measure key metrics like customer engagement, lifetime value, purchase recency and frequency and more to identify valuable customers. 
      •  Leverage unique widgets for analyzing engagement, audience and segments. 
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Product Ranking

#38

among all
eCommerce Platforms

#129

among all
eCommerce Platforms

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Analyst Rating Summary

86
95
94
96
100
100
80
92
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Checkout
Marketing and Search Engine Optimization
Platform Capability
Storefront
Reporting and Analytics
Checkout
Marketing and Search Engine Optimization
Order Management
Payments
Reporting and Analytics

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Sitecore
Oracle Commerce
+ Add Product + Add Product
Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 94 100 80 100 72 80 100 97 74 60 100 96 100 92 100 100 100 97 100 79 94 100 0 25 50 75 100
95%
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95%
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60%
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40%
80%
20%
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100%
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100%
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73%
0%
27%
100%
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73%
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27%
100%
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100%
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88%
13%
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100%
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100%
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71%
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29%
71%
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29%
50%
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50%
100%
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0%
100%
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100%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

70%
0%
30%
80%
0%
20%

User Sentiment Summary

Good User Sentiment 592 reviews
Great User Sentiment 325 reviews
79%
of users recommend this product

Sitecore has a 'good' User Satisfaction Rating of 79% when considering 592 user reviews from 3 recognized software review sites.

84%
of users recommend this product

Oracle Commerce has a 'great' User Satisfaction Rating of 84% when considering 325 user reviews from 4 recognized software review sites.

3.9 (393)
4.2 (173)
n/a
3.8 (4)
4.1 (178)
4.2 (89)
3.7 (21)
4.2 (59)

Awards

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SelectHub research analysts have evaluated Oracle Commerce and concluded it earns best-in-class honors for Order Management and Payments.

Order Management Award
Payments Award

Synopsis of User Ratings and Reviews

Personalization: Sitecore's personalization capabilities are a standout feature, allowing content to be tailored to individual user preferences and behaviors. This can lead to a more engaging and relevant experience for website visitors, potentially increasing conversions and customer satisfaction.
Scalability: Sitecore is built to handle large and complex websites with high traffic volumes. Its architecture allows for easy scaling as your business grows, ensuring that your website can keep pace with your needs.
Security: Sitecore takes security seriously, with features such as role-based access control and data encryption. This helps to protect your website and its data from unauthorized access.
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Enhanced Website Performance: The platform can manage eCommerce sites with high-volume transactions and large product catalogs. Users praise its ability to ensure smooth performance during peak traffic.
Greater Flexibility: It offers extensive customization options with a flexible and headless framework, allowing businesses to create unique eCommerce experiences.
Smooth Integration Capabilities: The platform allows API access to design custom integrations. It also offers built-in connections with other Oracle products and partner solutions.
Improved Security and Data Management: Many reviews praise the platform’s ability to handle large volumes of data while ensuring data protection and compliance.
Efficient Technical Support: Users appreciate the excellent technical support provided by Oracle via chat services, emails and phone calls, which helps resolve issues promptly.
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Steep Learning Curve: Sitecore's interface can be challenging to navigate, especially for those new to content management systems or those accustomed to simpler platforms. The learning curve is significant, often requiring extensive training and experience to become proficient.
High Licensing Costs: Sitecore is known for its premium pricing structure, which can be a barrier for smaller businesses or organizations with limited budgets. The licensing costs can be substantial, especially when considering the additional expenses for implementation, training, and ongoing support.
Complexity: Sitecore's extensive features and functionalities can lead to complexity, making it challenging to manage and maintain. The system's architecture and underlying technologies can be intricate, requiring specialized knowledge and expertise.
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High Cost: Oracle Commerce has a high entry fee, making it less accessible for smaller businesses. There are also significant licensing and implementation costs, which can be a barrier for some organizations.
Complexity and Learning Curve: The platform's implementation and configuration can be complex, requiring skilled developers and dedicated resources. Its initial setup and configuration also involve a steep learning curve.
Outdated Interface: Some users complain about the user interface having an outdated and clunky look, which can impact the overall experience.
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Sitecore has been making waves in the digital experience platform (DXP) world, but is it all it's cracked up to be? User reviews from the past year paint a picture of a powerful, yet complex platform. Sitecore's strengths lie in its robust feature set, including content management, marketing automation, and e-commerce capabilities. It's a one-stop shop for businesses looking to manage their entire digital presence. Users particularly appreciate the platform's scalability and flexibility, allowing them to tailor it to their specific needs. However, Sitecore's complexity can be a double-edged sword. The learning curve is steep, and implementation can be time-consuming and require specialized expertise. This often translates to higher costs compared to simpler CMS options like WordPress or Drupal. So, who is Sitecore best suited for? It's ideal for large enterprises and organizations with complex digital needs and the resources to invest in implementation and ongoing management. If you're looking for a platform that can handle everything from content creation to personalization and e-commerce, Sitecore might be your golden ticket. However, if you're a smaller business or just starting out, the complexity and cost might outweigh the benefits. Simpler, more user-friendly options might be a better fit until you're ready to level up your digital game. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest reviews and comparisons before making a decision.

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Oracle Commerce is a robust platform designed primarily for B2B eCommerce. Its core strength lies in the ability to handle complex sales processes, including contract pricing, multi-step approvals and account-based selling.Features such as self-service portals, customizable product catalogs and integrated CRM enhance customer experience and drive sales. The platform’s integration capabilities with Oracle’s ERP, EPM and SCM solutions offer a unified view of business operations.However, the platform's complexity and high cost can be significant barriers for smaller businesses. While it offers deep customization options, implementation and configuration can be challenging and require technical expertise.Despite advanced features like AI-driven personalization and robust analytics, users criticize the user interface for being outdated. Oracle does offer strong technical support, but the learning curve can be steep.On the positive side, Oracle Commerce excels in scalability and performance, making it suitable for large enterprises handling high transaction volumes and complex product catalogs. The platform’s strong focus on security and data management is also a crucial advantage for businesses managing sensitive information.Businesses considering this platform should carefully evaluate their requirements and resources to determine if the benefits outweigh the potential challenges.

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