Volusion vs Optimizely

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Our analysts compared Volusion vs Optimizely based on data from our 400+ point analysis of eCommerce Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Volusion Software Tool

Product Basics

Volusion helps businesses design secure storefronts, manage backend processes and analyze KPIs. It offers site builders, shopping carts, marketing tools, order routing, inventory management and reporting modules.

A CRM, content and CSS editor, tax rate calculator, website designing services, ROI tracker and Robots.txt are its other offerings. It provides a 14-day free trial.
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Optimizely is a comprehensive digital experience platform (DXP) that helps create, deliver, optimize and personalize customer journeys and shopping experiences. It offers a robust suite of experimentation tools, including A/B and multivariate testing, enabling you to compare multiple variations of a webpage or feature simultaneously.

This granular experimentation provides deeper insights into customer behavior and preferences. Additionally, the platform’s personalization tools enable you to deliver tailored experiences to individual customers based on their actions, preferences and demographics.

The platform integrates content management, distribution and marketing functionalities, allowing you to manage your brand’s entire digital presence from a single platform. This unified approach streamlines workflows and improves efficiency.

Additionally, analytics and reporting tools provide actionable insights into customer interactions and marketing campaigns. This helps businesses identify opportunities for improvement and measure the impact of their experiments.

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$35 Monthly
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Tailored to your specific needs
$36,000 Annually
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Tailored to your specific needs
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Product Insights

  • Design Websites: Create multimedia homepages, categories and product pages with drag-and-drop tools and HTML/CSS editors. Provides search bars for easy navigation. Access mobile-optimized websites via any device. 
  • Ensure Uptime and Security: Host SSL-certified websites on Google Cloud and use firewall settings to filter traffic on websites. 
  • Efficient Inventory and Order Management: Automate purchase orders, track inventory in real time and route orders coming through multiple channels using a unified platform. 
  • Improve Marketing Efforts: Define rules to showcase specific content, products and pricing based on customers’ history, location, navigation and other metrics. Improve website visibility across search engines using SEO and sitemap indexing tools. 
  • Streamline Checkouts: Ensure a seamless transition to payment gateways without redirecting traffic to external sites. Provides flexible payment options, including credit cards, cash, wire payment, PayPal, Amazon Pay, ACH and money orders. 
  • Identify Opportunities: Track ROI based on ad campaigns, newsletters and affiliates. Generate daily reports by tracking personalized KPIs like purchases, return merchandise authorizations, CRM tickets and more. 
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  • Most Popular Platform: According to our research, 90% of users recommend this product. Its user sentiment rating is higher than industry leaders like Shopify (88) and BigCommerce (86).
  • Robust Marketing Toolkit: Optimizely received top marks (100) from our analysts for its marketing and SEO optimization features. It supports content generation using generative AI, A/B testing, feature and web experimentation, and product information management. You can centralize content creation, storage, distribution and marketing using its native digital asset management module.
  • Efficient Payment and Checkout: Our analysts gave it a perfect 100 rating for its unique payment and checkout features. It supports partial payments, split tenders (accepting two or more payment types in a single transaction), zero-value orders and guest checkouts.
  • Easy Storefront Management: Another key differentiator is Optimizely’s storefront editing and management toolkit. It got a 100 analyst rating right alongside industry stalwarts like Shopify and BigCommerce. You can manage multiple storefronts, publish blogs, oversee shopping carts and test website features before they go live.
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  • Website Builder: Craft a niche website with designer templates, a custom domain, search functionality and more:
    • Designing: Choose from a set of mobile-friendly templates or access the CSS editor to design the website manually.
    • Custom Domain: Promote business brand and allow customers and search engines to access the website easily. Showcase branding across the site with built-in promotional tools.
    • Product Pages: Customize products, upload images, write product descriptions and add subcategories. Highlight discounted products on the homepage and use the content editor to create interactive slideshows and transitions. Employ SEO to improve search engine rankings.
    • Search Tab: Allow customers to search the inventory and streamline the navigation process with quick search and customizable filters.
    • Security: Operate securely with an SSL-certified website and a PCI DSS compliant payment processor that ensures 99.99% uptime for customers.
  • Product Sales: Boost online sales and streamline business operations:
    • Payment Processing: Accept credit cards, cash, wire payments and electronic checks, along with all major digital wallets like PayPal, Amazon Wallet, Stripe and more. Streamline the checkout process, accept multiple currencies and set up a recurring payment collector for a subscription-based business model.
    • Inventory Management: Monitor product status, reorder quantities and remaining stock, verify amounts and receive low stock alerts. Quickly update inventory by uploading CSV files. Create custom barcodes for products for easy identification.
    • Order Processing: Process phone, website and mobile orders. Set up warehouse locations and keep track of returns. Receive updates for chargebacks and claims against the business.
    • Shipping: Specify shipping types, provide signatures, offer special discounts, set shipping rates and provide flat-rate shipping options. Leverage available integrations for seamless dropshipping.
    • Tax Calculator: Automate tax calculation based on region, currency and regulations. Stay up-to-date and receive tips on reducing tax costs.
    • Related Products: Entice customers to buy more by displaying related products based on their last purchase.
  • CRM: Improve customer engagement and relationships. Manage sales tickets, route them to the concerned departments, monitor customer reviews and respond to feedback from a centralized platform.
  • Mobile App: Manage stores, update inventory, interact with associates and customers, and generate reports with a mobile app compatible with both Android and iOS devices.
  • Growth Hacking: Rapidly scale business and drive growth through digital marketing and leveraging insights.
    • Listings: Showcase products on major marketplaces like Facebook Marketplace, eBay, Amazon and more. Make changes to listings from the dashboard and link social media accounts to promote on Instagram, Twitter and more.
    • ROI Tracking: Accurately estimate the value of investments with comprehensive ROI tracking, based on ad campaigns, newsletters and affiliates.
    • Reporting: Create personalized reports to drill down on critical areas. Receive insights on abandoned and live carts, purchases, product views, CRM tickets submitted, and more.
    • Discounts and Gift Cards: Set the starting time, duration and percentage or amount of a discount. Create customizable gift cards with business colors and logos. Set up deals of the day to push sales of stagnant stock.
    • Newsletter: Create and send custom newsletters and keep customers in the loop.
    • SEO: Manage metadata and let search engines crawl every corner of the site with sitemap indexing. Prevent specific pages from being crawled with editable robots.txt files.
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  • Content Management: Create a centralized repository of multimedia content, preview every update and change, and schedule publishing. 
  • Editing Tools: Crop, rotate and resize images and videos. 
  • Approval Workflows: 
    •  Give access to team members and editors, manage roles, and control access levels. 
    •  Design default workflows and combine them with bespoke custom sequences. 
    •  Provide approval links and preview portals to stakeholders. 
    •  Create multi-lingual and multi-site content with dependencies for specific channels, content assets and approvals from relevant teams. 
    •  Offers flexible task sequencing like adding viewers, reviewers, regular collaborators and more. 
  • Layout Editing: Design detailed landing and product pages with inline text editing and drag-and-drop text and content blocks. 
  • Search and Navigation: 
    •  Index information from every site, brand and catalog using the built-in crawler technology.  
    •  Streamline customer searches with autocomplete, faceted drill-down, type-ahead suggestions and more. 
    •  Use machine learning to analyze search terms and behaviors and improve results. 
  • Recommendations: Automate product and content tagging, and define rules for automatic suggestions according to metrics like purchase history, behavior, click patterns and more. 
  • Data Core Services: Consolidate datasets from disparate sources, create detailed customer profiles and integrate third-party BI software for in-depth analysis. 
  • Project Management: Track progress, specify deadlines and receive real-time notifications about changes. 
  • Built-In A/B Testing: Test and optimize entire customer journeys, landing pages or specific components like CTAs, payment providers and more. Offers testing features in the editing interface. 
  • Targeting: Use the Visitor Groups feature to personalize content, banners and promotions based on customer profiles or segments. 
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Product Ranking

#28

among all
eCommerce Platforms

#34

among all
eCommerce Platforms

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Catalog And Product Management Checkout Inventory Management Marketing And Search Engine Optimization Order Management Payments Platform Capability Reporting And Analytics Sales Channel Shipping Storefront 99 100 82 100 93 100 90 97 71 94 100 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 169 reviews
Great User Sentiment 1102 reviews
72%
of users recommend this product

Volusion has a 'good' User Satisfaction Rating of 72% when considering 169 user reviews from 5 recognized software review sites.

87%
of users recommend this product

Optimizely has a 'great' User Satisfaction Rating of 87% when considering 1102 user reviews from 4 recognized software review sites.

4.5 (14)
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3.3 (57)
4.2 (356)
3.8 (44)
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3.8 (37)
4.5 (97)
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4.3 (124)
2.7 (17)
4.4 (525)

Awards

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SelectHub research analysts have evaluated Optimizely and concluded it earns best-in-class honors for Payments.

Payments Award

Synopsis of User Ratings and Reviews

Easy to Use: Volusion is known for its user-friendly interface, making it a good choice for beginners with limited technical expertise. The platform offers drag-and-drop functionality and intuitive design tools, allowing users to easily build and customize their online stores without needing to code.
Built-in Features: Volusion provides a comprehensive suite of built-in features, including marketing tools, SEO options, and payment processing capabilities. This eliminates the need for extensive third-party integrations, streamlining the setup and management of online businesses.
Scalability: Volusion offers various pricing plans to accommodate businesses of different sizes and growth stages. As businesses expand their product offerings and customer base, they can easily upgrade their plans to access additional features and resources.
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User-Friendly Interface: Many users praise the platform's intuitive and easy-to-use interface, making it accessible even for those without extensive technical knowledge.
Efficient Experimentation: Optimizely's seamless integration with various external platforms simplifies tracking and analysis. Users also appreciate the platform’s ability to run multiple tests and experimentations simultaneously.
Smooth Integration Capabilities: The platform provides API access for designing custom integrations. It also offers built-in connections with other Oracle products and partner solutions.
Seamless Performance Tracking: Reviewers appreciate the platform's ability to provide clear metrics and insights, especially for monitoring performance improvement over time.
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Limited Design Flexibility: Volusion's templates can feel restrictive for users who want more control over their online store's appearance and functionality. Customizing beyond the provided options often requires coding knowledge or hiring a developer, which can be a barrier for some users.
Transaction Fees: Unlike some competitors, Volusion charges transaction fees on all plans, including higher-tier ones. This can eat into your profit margins, especially if you have a high volume of sales or sell lower-priced items.
App Store Limitations: The app store offers fewer options compared to other platforms, potentially limiting the ability to extend your store's functionality with third-party tools and integrations.
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High Cost: The platform has a high entry cost, which can be a drawback for small businesses or solo entrepreneurs.
Customer Support Issues: Some users express dissatisfaction with the quality and responsiveness of customer support, noting that it often falls short of expectations.
Poor Documentation: The platform’s documentation and walkthroughs may not be easy to understand, and some users found the initial integration process lengthy and challenging.
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Volusion has been making waves in the eCommerce world, but is it the right fit for your business? Let's dive into what users have been saying over the past year. Volusion's user-friendly interface is a major draw, especially for those new to eCommerce. The drag-and-drop functionality makes building and customizing your online store a breeze, even without coding experience. This ease of use is a significant advantage over more complex platforms like Shopify or Magento, which often require a steeper learning curve. However, Volusion's simplicity can also be a drawback for larger businesses with more complex needs. Some users report that Volusion lacks the advanced features and scalability required for high-volume stores or those with intricate product variations. Another key consideration is pricing. Volusion's plans can be pricier compared to competitors, which might deter budget-conscious entrepreneurs. But, for those who value ease of use and a comprehensive set of built-in features, Volusion's pricing might be justifiable. The platform offers a range of tools for inventory management, payment processing, SEO optimization, and marketing, eliminating the need for multiple third-party apps, which can add up in cost and complexity. So, who is Volusion best suited for? It's ideal for small to medium-sized businesses and solopreneurs seeking a user-friendly platform with a wide range of built-in features. If you're looking for an intuitive solution to get your online store up and running quickly, Volusion is worth considering. However, if you anticipate rapid growth or require highly specialized features, you might want to explore more robust platforms. Remember, the eCommerce landscape is constantly evolving, so be sure to check for the latest updates and offerings before making your final decision.

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Optimizely is a powerful tool for managing and optimizing digital shopper experiences. Its content management capabilities are particularly impressive. The platform offers a centralized hub for storing, editing and approving multimedia content, making it easy to maintain consistency across channels.Customers can quickly reach their desired location and find products with built-in search and navigation tools combined with AI-powered recommendations. The integrated customer data platform (CDP) is also a valuable addition, helping organize customer data for efficient support services and personalized suggestions.The platform’s real strength lies in its experimentation capabilities. It offers a robust set of tools for A/B testing, multivariate testing and feature flagging. These tools help you fine-tune your online store to better match your audience’s taste and test variations of designs, features or products to see how effectively they boost customer conversions.However, the platform is far from an all-in-one eCommerce solution. It offers basic backend tools to manage inventory, orders and shipping. For example, you can’t manage multiple inventory locations and set up packaging and kitting workflows.Also, it doesn’t support product bundling, contract-based pricing, purchase orders and complex promotional structures. This makes the platform less suitable for B2B businesses with complex needs.Overall, Optimizely is ideal for large enterprises and D2C businesses with an existing backend setup, looking to manage, personalize and deliver branded shopping experiences across multiple sales channels. However, SMEs and growing companies must consider other options in the market, as Optimizely can be a costly investment and may not cover the full spectrum of eCommerce store management needs.

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