athenaOne vs NextGen Enterprise

athenaOne brings a lot to the table for healthcare practices, with tools that make managing payments, billing and patient records a lot easier. One of the platform’s biggest strengths is its reporting capabilities, where it scored a perfect 100 in our analysis.You get both ready-made and customizable reports that break down everything from outstanding balances to revenue trends, so it’s easy to stay on top of your practice’s financial health. Plus, you can bookmark filters you use often and set up automated deliveries.When it comes to handling patient payments, the platform really shines, scoring a 92. It lets you accept direct ACH payments, send out detailed billing statements to patients and provide a transparent view of payment histories.You can send automated reminders, so patients know when a payment is due — no surprises, no confusion. This level of tracking and transparency is something you don’t always find, even in other competitive platforms like DrChrono.The system also tackles one of the biggest headaches in healthcare: coding accuracy. It scored 95 for medical coding, which means it does a solid job of helping providers document services and diagnoses correctly.We’re talking support for everything from CPT and E&M codes to ICD and NDC codes, which are essential for reducing errors in claims.Of course, no system is perfect, and some users have noted a few downsides. Navigation can be a bit of a chore, with some tasks requiring several clicks to get done. While some users appreciate the comprehensive interface, others feel it’s a bit too complex for everyday tasks, especially when you’re constantly switching between patient charts, scheduling and billing.There are also occasional stability issues — some users report crashes, particularly after software updates. But the good news is that customer support is generally responsive, so they’re there to help troubleshoot.Overall, though, the platform has shown tangible results. Just look at Peachtree Orthopedics: they reported a 240% increase in time-of-service collections and SCP Health saw a 67% drop in eligibility-related denials. Those are serious wins for any practice looking to boost revenue and reduce paperwork headaches.

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.