Cerner vs Elation Health

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Our analysts compared Cerner vs Elation Health based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Cerner Software Tool
Elation Health Software Tool

Product Basics

Cerner is a cloud-based EHR software used by health organizations of various sizes and specialties to streamline their operations and provide greater healthcare. It offers charting, documentation, revenue management and health analytics. These capabilities ensure up-to-date patient information and accurate diagnosis and treatment.

It caters to more than 40 specialties, with task automation and simple recording that enables healthcare professionals to focus more on patients. Physicians are able to see more patients on a given day, increasing overall revenue without sacrificing the quality of care.
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Elation Health offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, patient scheduling, and billing. This platform is particularly well-suited for independent primary care practices due to its user-friendly interface and robust functionality. The software enhances clinical workflows by providing seamless access to patient information, facilitating better care coordination, and improving overall practice efficiency.

Key benefits include improved patient engagement through a patient portal, efficient documentation with customizable templates, and integrated e-prescribing. Popular features such as real-time collaboration tools and intuitive charting capabilities set it apart in the market. Users often praise its ease of use and the quality of customer support, noting that it significantly reduces administrative burdens.

Pricing typically falls within a mid-range bracket, often based on a per-provider, per-month model, making it a cost-effective choice for smaller practices. Compared to similar products, Elation Health is frequently highlighted for its reliability and the positive impact it has on practice operations.

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Product Insights

  • Increase Productivity and Efficiency: Spend far less time charting and documenting data and focus more on the patient. Leverage health analytics and other tools to provide more accurate diagnoses and treatment. Real-time updates keep information accurate. 
  • Patient Experience: Offer convenience and help patients save time through a user portal. They can check lab results, edit personal information on mobile, check in online prior to a visit and communicate with their providers. 
  • Usability: Report and look up patient information with ease via navigation that’s user-friendly. 
  • Full-Service Support: Cerner provides 24/7 customer support and can assist with installation and implementation. 
  • Clinical and Financial Integration: Facilitate communication between billing and clinical teams with integrations that streamline processes. Track financial performance as well as store and retrieve documents electronically. 
  • Health Network: Integrate with other systems to connect clinical, operational and financial data using Health Network Architecture, an intelligent and extensible platform. 
  • Cerner Millennium: Securely connect every aspect of care to the patient using Cerner Millennium, a comprehensive electronic health record. Aggregate and normalize data across vendors and platforms using HealtheIntentSM. 
  • CareAware: Leverage interoperability between medical devices, healthcare applications and EHR systems using CareAware, a device connectivity platform. 
  • Developer Support: Collaborate with third-party and client developers by using Cerner Open Developer Experience, which encourages open communications and provides API documentation, guidelines and access to tools for app development. 
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  • Improve Communication: Enable electronic communication to facilitate safe and seamless doctor-patient connections. Reduce lengthy turn-around times and front-desk inquiry calls by answering individual patient questions using online portals.  
  • Save Time:  Auto-release lab test reports with patient-friendly descriptions and consultation notes to save time communicating with each patient individually. Automate admin tasks, including bill generation, charting and coding to reduce manual workload and increase organizational efficiency. 
  • Enhance Accuracy: Use digital records to enable quick problem identification. Use health analytics and personalized reporting dashboards to predict diagnosis accurately. Automate documentation processes to provide physicians and patients with up-to-date and error-free patient record files around the clock. 
  • Increase Information Security: Enable tools like passwords, pin codes, three-step verification and dual authentication to restrict information access to third parties. Reduce theft, data tampering and misplacement risks by encrypting records to provide direct access to authorized users only.  
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  • Clinical Documentation: Narrative, auto text and voice recognition, and speech-to-text support makes charting and documentation easier and more efficient. Any relevant patient data like medications or diagnosis is automatically included. 
  • Mobile Apps: Providers can review patient charts, request orders and refills, review diagnostics and check clinical results using their mobile. Voice dictation helps physicians with easy documentation. 
  • Built-In Templates: A variety of prebuilt templates limit the amount of time physicians need to spend on documentation. 
  • Health Analytics: Provides insights to help enhance clinical, financial and population health strategies, which help in identifying long-term and daily operational improvement opportunities. 
  • Patient Portal: Patients can exchange messages, request refills, view clinical information and check out evidence-based data on over 3,000 topics to further their education. 
  • Sepsis Surveillance: Developed by Cerner in 2010, the St. John Sepsis Surveillance tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed. 
  • Revenue Cycle Management: Offers solutions to improve workflow and control costs leading to more revenue. Insurance can be verified automatically while faulty claims can be dealt with before submission. 
  • Cybersecurity: Helps protect sensitive health data against insider threats and cyberattacks by ensuring only necessary staff has access to it. 
  • Scheduling Management: Automates the appointment scheduling process from both centralized and decentralized booking locations within a department or facility. It also:
    •  Manages scheduling across multiple facilities and scheduling a series of appointments. 
    •  Validates medical necessity at several points in the workflow. 
    •  Prevents adverse appointment and procedure interactions. 
    •  Supports moving appointments within a single view. 
  • Patient Kiosk: A self-service solution for patients to check in for and manage appointments. They can view and update demographics and insurance information, as well as complete registration forms. Also supports storing signed forms in patients’ electronic health records. 
  • PowerChart Touch: Enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet. 
  • Enterprise Master Person Index: Minimizes duplicate records, enabling end-users to find the correct person. 
  • Ambulatory Organizer: Shows a daily patient schedule, the time a patient checked in, the reason for their visit per the intake form, and required documentation. Also indicates outstanding tasks. 
  • Tap-and-Go Authentication: Enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. Scanning a badge automatically logs them in to their virtual desktops to gain rapid, no-click access to medical records as they change locations. 
  • Ambulatory Registration Management: Automates the workflow and process of registration, admittance, transfers and discharges. Offers a Master Person Identifier (MPI) and facilitates collecting co-pay or payments on outstanding balances. 
  • Analytics: Uses data across the integrated health system to examine enterprise and population health content. Identifies, applies and measures analytics-based, strategic initiatives such as cost and utilization, pharmacy spend, and practice management to reduce duplicative efforts. 
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  • Appointment Scheduling: Manage missed medical appointments by sending out automated alerts to patients and physicians for their upcoming visits. Customize reminder mails to ensure visitors show up on time. Handle skipped, canceled, rescheduled and emergency appointments using a personalized dashboard. 
  • Documentation: Access digital versions of patient files to quickly locate accurate records for high-quality treatment delivery. Enable safe information exchange among providers, admin staff and lab technicians. Promptly review and edit default data to ensure individual patient records are always up to date. Use personalized templates to reduce error rates and duplication. 
  • E-prescribing: Eliminate preventable errors using an electronic system to write, edit and review individual patient prescriptions. Perform automated checks for possible drug interactions and allergies. Spend less time communicating with pharmacies about medication instructions, refill requests, dosage quantities and prior authorizations through seamless automation procedures. 
  • Patient Portal: Reduce front desk calls by communication with patients through texts. Manage individual patient concerns calling using a safe communication platform. Provide treatment information and medical data ahead of time to shorten visit times and enhance patient satisfaction. 
  • Medical Billing: Automate superbill generation by combining each patient’s treatment information with policy details. Electronically formulate patient charts to rectify missing records, handwriting errors and denied claims swiftly.  
  • Telemedicine: Treat patients in a remote environment using a comprehensive set of communication tools. Manage individual treatment procedures, including appointment scheduling, treatment delivery, e-prescribing and billing, with seamless integrations from anywhere across the globe. 
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Product Ranking

#42

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#53

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User Sentiment Summary

Good User Sentiment 369 reviews
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73%
of users recommend this product

Cerner has a 'good' User Satisfaction Rating of 73% when considering 369 user reviews from 4 recognized software review sites.

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4.1 (16)
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3.5 (216)
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3.8 (130)
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3.6 (7)
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Synopsis of User Ratings and Reviews

Data Security: All users who mention safety and data noted data security as an important advantage.
Collaborative: The product’s collaborative nature helps support multiple medical facilities, as reported by all users referring to this feature.
User-Friendly: About 73% of users referencing usability mentioned that the product is easy to use and navigate.
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User-Friendly Design: Elation Health's intuitive interface simplifies clinical documentation, making it easy for healthcare providers to navigate and use efficiently.
Comprehensive Features: The platform offers a wide range of features, covering core EHR functions such as charting, e-prescribing, and appointment scheduling, to streamline practice workflows.
Strong Customer Support: Users consistently praise Elation Health's responsive and helpful customer support team, ensuring assistance is readily available when needed.
Seamless Integration: The platform integrates with other healthcare systems, such as labs and imaging centers, facilitating smooth data exchange and reducing manual tasks.
Robust Reporting: Elation Health provides powerful reporting capabilities, enabling practices to track key performance indicators, monitor patient populations, and make data-driven decisions.
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Updates: Updates take a lot of time and don’t happen frequently, according to 93% of users who mention this aspect.
Time-Consuming: Repetitive clicking reduces the speed of work, according to about 74% of reviews mentioning this aspect.
Customer Support: Strong customer support is often unavailable and can have delayed response times, as noted by 80% of users referencing support.
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Technical Issues: Users report experiencing occasional technical glitches with the software.
Limited Customization: Some users express a need for more extensive customization options to tailor the platform to their specific workflows.
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Navigating the world of healthcare IT solutions can feel like venturing through a labyrinth, with countless options promising efficiency and improved patient care. Cerner, a prominent name in the industry, offers a suite of tools designed to streamline healthcare operations. But how does it truly stack up against the competition, and is it the right fit for your organization? Let's delve into the experiences of users who have implemented Cerner in their practices to uncover its strengths, weaknesses, and ideal use cases. Cerner consistently receives praise for its comprehensive suite of features, encompassing electronic health records (EHR), practice management, revenue cycle management, and population health management. This integrated approach allows healthcare providers to manage various aspects of their operations within a single platform, promoting efficiency and data continuity. Users particularly appreciate the robust functionality for clinical documentation, order entry, and decision support, which can enhance patient care and streamline workflows. However, some users find the interface to be complex and require extensive training to navigate effectively. Additionally, the system's customizability, while advantageous for tailoring it to specific needs, can also contribute to its complexity. Cerner distinguishes itself through its extensive industry experience and large user base. The company has a long-standing presence in the healthcare IT sector, demonstrating its commitment to innovation and adaptation to evolving industry needs. This extensive experience translates into a deep understanding of healthcare workflows and challenges, which is reflected in the design and functionality of Cerner's solutions. The large user base also fosters a sense of community and facilitates knowledge sharing among healthcare organizations using Cerner. However, it's important to note that Cerner's pricing structure can be a significant consideration, particularly for smaller practices. The cost of implementation and ongoing maintenance may require careful evaluation to ensure it aligns with budgetary constraints. Cerner is best suited for large healthcare organizations with complex workflows and a need for a comprehensive, integrated healthcare IT solution. Its robust feature set, scalability, and industry expertise make it a valuable asset for hospitals, health systems, and academic medical centers. Smaller practices may find the system's complexity and cost to be prohibitive, and may prefer more streamlined solutions tailored to their specific needs. Ultimately, the decision of whether Cerner is the right fit depends on an organization's size, budget, and desired level of functionality.

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Is Elation Health the software that will finally make your practice *elated*? This intuitive platform has been winning rave reviews, particularly from small to mid-sized practices. Users consistently highlight its user-friendly design, which makes patient management and documentation a breeze. For instance, many appreciate the intuitive charting features and streamlined workflows, allowing them to ditch clunky systems and focus on what matters – patient care. Elation Health's robust features, like appointment scheduling and electronic prescriptions, further contribute to its appeal. However, like a patient with a lingering cough, Elation Health isn't without its drawbacks. Some users have reported occasional technical hiccups and a need for more customizable options. Customer support, while generally responsive, has received its share of mixed reviews, with some users finding it a tad slow. Think of it like waiting for a doctor's appointment – sometimes it's a breeze, other times it's a test of patience. Ultimately, Elation Health is best suited for practices looking for an easy-to-use EHR system that simplifies daily tasks without overwhelming them with complex features. It's like finding a friendly and approachable doctor who speaks your language – you feel comfortable, understood, and confident in their abilities. However, larger practices or those with highly specialized needs might find themselves yearning for more advanced functionalities.

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