DrChrono vs ChartLogic

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Our analysts compared DrChrono vs ChartLogic based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.

For doctors, this means:

  • Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips.
  • Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.

For patients, it means:

  • Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal.
  • Staying on Track: Receive automated reminders for appointments and medication refills.

And for the practice as a whole, the system helps:

  • Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments.
  • Improve Financial Health: Track outstanding payments and identify potential billing issues.
  • Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.

We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.

A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.

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ChartLogic offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, practice management, and medical billing. This software is particularly well-suited for small to mid-sized medical practices seeking to enhance efficiency and accuracy in their operations. Its intuitive interface and robust functionality make it an attractive option for healthcare providers aiming to improve patient care and administrative workflows.

Key benefits of ChartLogic include its ability to reduce paperwork, improve data accuracy, and facilitate better patient outcomes through seamless information sharing. Popular features include customizable templates, voice recognition for note-taking, and integrated billing systems. Users often appreciate the software's ease of use and the responsive customer support.

In terms of pricing, ChartLogic typically operates on a subscription model, with costs varying based on the number of users and specific features required. This flexible pricing structure allows practices to scale their investment according to their needs, making it a cost-effective choice in the EHR market.

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Product Insights

  • Avoid Claim Denials: In our analysis, the product excelled with a perfect score of 100 for claims management capabilities, outshining competitors like athenahealth (89). It helps you:
    • Fill out CMS-1500 forms.
    • Create and send many claims at once.
    • Look through past claims by date or type.
    • Check all the claim details — like patient info and procedure codes — before sending it to payers.
    • Match payments to bills.
  • Automate Billing, Insurance Checks and Patient Workflow Management: The product achieved a perfect score of 100 for these capabilities:
    • Capturing records of medical services and charges.
    • Keeping a detailed list of charges for exams, procedures and supplies.
    • Helping doctors create and update patient visit records.
    • Checking if a patient’s insurance is valid before their appointment.
    • Automatically checking what medical benefits a patient has, like maternity or cosmetic surgery coverage.
    • Letting patients access health info and advice through the patient portal.
    • Allowing specialists to see patients referred by other doctors and send reports back.
    • Helping doctors refer patients to other specialists.
  • Reduce Medical Coding Errors: In our analysis, the platform scored 98 for assigning the right billing codes like ICD, CPT, HCPCS, NDC and taxonomy codes.
  • Make Data-Driven Decisions: The product scored 88 for features that help you generate aging, billing transactions, revenue, write-off and adjustment reports. You can also access pre-built reports like payment trends and insurance analysis to save time creating them from scratch.
  • Access Data Remotely: The product scored 94 for mobile capabilities, more than its competitors like Oracle Ambulatory EHR (79) and athenahealth (71). It truly stands out for:
    • Tracking claims from submission to payment directly from a phone.
    • Sending messages easily to billers, patients and staff.
    • Offering seamless access to the system on iPhone and Android devices with native apps.
    • Delivering timely alerts for payment reminders, appointments and more through push notifications.
    • Adapting to any device with a responsive web portal for a smooth user experience.
    • Helping practitioners dictate medical notes directly into the app for easy note-taking.
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  • Maintain Compliance: It maintains compliance with medical codes and patient privacy measures like HIPAA and ONC-ACB. 
  • Interoperability: Electronic medical records are built to be securely shared across practices and systems, and ChartLogic is no exception. The software creates records that are securely encrypted for clinicians, and are endlessly portable. 
  • Save Money: With one powerful EMR system, users can accomplish a variety of tasks without needing to branch out to additional software, like speech-to-text or documentation software. 
  • Retain Patients, Generate Additional Income: With efficient software, users can cut down on bottlenecks, and retain patients at their practice instead of having them search for other providers. Keeping patients coming back through a user’s doors means they can generate substantial revenue streams. 
  • Save Time: The software is lightweight, with small resource requirements. Users won’t have to deal with clunky software, and they won’t be slowed down by archaic input methods when they take advantage of ChartLogic’s PrecisionVoice technology. 
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  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
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  • Browser Agnostic: When delivered in the cloud, users can access the software across operating systems and browsers. In addition to being accessible, it’s also built with responsiveness in mind.
  • Intuitive Dashboard: ChartLogic’s dashboard displays all relevant information in one screen through four key elements of the practice namely Physician ToDos, Patient Information, Active Care, and Schedule.
  • Physician ToDos: This feature provides at-a-glance information for physicians in regards to their next tasks and action items.
  • Managed IT: The company offers a total IT solution, with 24/7 help desk support, security monitoring, system evaluation, security audits, hardware configurations and more.
  • E-Prescription: With E-Prescribe, a patient’s medication orders can be sent electronically to the pharmacy for processing, pick up, and if need be, adjustment. The system can also cross check a patient’s medical history to prevent any medication conflicts.
  • Patient Information: All the information about the patient including their demographic details and history can be accessed from this section of the dashboard.
  • CharLogic Labs: Its EHR’s labs enable providers to process lab orders, view results, create test groups for common tests and build reports in one centralized location. Furthermore, through integration with Change Healthcare’s Clinical Network, the ChartLogic Labs module connects providers to labs across the nation, eliminating labor intensive point-to-point interfaces and management issues.
  • Voice Dictation: With PrecisionVoice technology, clinicians and administrators can take notes and compliment their workflows without ever having to touch pen, pencil or keyboard.
  • Note and Template Builder: The note and template builder can fill a user’s documenting needs while being completely customizable and user-friendly. 
  • Data Share: ChartLogic facilitates complete data access for multiple locations.
  • Patient Tracker: Patient tracking features let users know where a patient is in their treatment, how long they’ve been waiting and more.
  • Referral Reply: Referral reply instantly sends letters for inbound and outbound patient referrals to other clinicians.
  • Interoperability: ChartLogic EHR leverages AI-enabled applications such as voice dictation streamline workflows to improve interoperability. It has standard and custom API/HL7 interfaces that enable physicians to connect to other systems that are currently being used.
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Product Ranking

#11

among all
EHR Software

#21

among all
EHR Software

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Analyst Rating Summary

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Clinical Charts
Notes and Templates
Platform Security and Compliance
Clinical Documentation
Medical Billing
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Platform Security and Compliance
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Clinical Charts

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

DrChrono
ChartLogic
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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 88 91 94 81 100 88 90 96 73 94 100 74 91 88 14 100 97 59 99 20 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 529 reviews
Great User Sentiment 61 reviews
80%
of users recommend this product

DrChrono has a 'great' User Satisfaction Rating of 80% when considering 529 user reviews from 3 recognized software review sites.

80%
of users recommend this product

ChartLogic has a 'great' User Satisfaction Rating of 80% when considering 61 user reviews from 3 recognized software review sites.

1.5 (3)
n/a
4.2 (39)
5.0 (1)
4.0 (487)
4.1 (57)
n/a
1.5 (3)

Awards

SelectHub research analysts have evaluated DrChrono and concluded it earns best-in-class honors for Platform Capabilities.

Platform Capabilities Award

SelectHub research analysts have evaluated ChartLogic and concluded it earns best-in-class honors for Clinical Documentation.

Clinical Documentation Award

Synopsis of User Ratings and Reviews

Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
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Intuitive Interface: Users praise ChartLogic's user-friendly design, highlighting its ease of navigation and straightforward workflows, which streamline tasks like patient charting and appointment scheduling.
Comprehensive Features: ChartLogic is lauded for its extensive functionality, covering a wide range of EHR needs, including e-prescribing, medical billing, and patient portal management, eliminating the need for multiple disparate systems.
Strong Customer Support: Users consistently commend ChartLogic's responsive and knowledgeable customer support team, emphasizing their helpfulness in resolving technical issues and providing timely assistance.
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Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.
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Difficult to Use: Users have reported ChartLogic's interface as being unintuitive and cumbersome to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of ChartLogic, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from ChartLogic, leading to prolonged downtime and unresolved issues.
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So, I got the chance to get a free trial access to DrChrono, and here are the key highlights: The platform stands out for its intuitive design, extensive features and customization capabilities. The software is accessible on any device with internet connectivity. Data import from other EHR systems is supported but with certain limitations. It offers four pricing plans and a free trial is available for potential users.It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

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Is ChartLogic the logical choice for your practice? Recent user reviews suggest that while ChartLogic offers a robust suite of features, it may not be charting the ideal course for every practice. Users appreciate its intuitive interface and comprehensive features, particularly highlighting its strengths in billing and patient management. For example, users praise the system's ability to efficiently generate claims and track patient information, streamlining administrative tasks. However, some users have voiced concerns about the software's reporting capabilities, finding them to be less robust compared to competitors like Athenahealth or Kareo. A key differentiating factor is ChartLogic's integrated precision voice feature, allowing physicians to navigate and input data using voice commands, a feature not commonly found in other EHR systems. This hands-free functionality is particularly valuable for busy physicians, enabling them to maintain focus on patient care while efficiently documenting encounters. However, some users have reported occasional glitches with the voice recognition, suggesting that this feature, while innovative, may still require some refinement. Overall, ChartLogic appears to be best suited for smaller practices seeking a user-friendly system with strong billing and patient management capabilities. Larger practices with more complex reporting needs may find other EHR solutions more suitable. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user feedback.

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