Compulink vs Cx360

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Our analysts compared Compulink vs Cx360 based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Compulink Software Tool
Cx360 Software Tool

Product Basics

Compulink’s healthcare EHR software provides an all-in-one solution designed to help medical practices to deliver enhanced patient care and achieve business success. It helps speed documentation and streamlines practice workflows. It offers practice management, revenue cycle management, patient engagement tools and more. It provides EDI support, credit card processing, eligibility requests, inventory control and more.

Available on the cloud or a hosted server, users can access it from anywhere at any time via PC, iPad, tablet and smartphone. It is designed to fit specialized practices such as optometry, ophthalmology, orthopedics and more.
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Cx360 is an integrated cloud-based platform for organizations that provide support for developmental disabilities, mental health and substance abuse services. It also provides county and state governments with a single workspace to manage their human and health services needs. It maximizes security, flexibility and scalability to improve outcomes, reduce costs and increase access between payers, consumers and providers. 

It has a consumer-centric interface that simplifies the HHS experience from end-to-end, delivering excellent care coordination, improving consumer engagement and streamlining the reimbursement process. It permits providers to improve throughput by checking the availability of employee resources and communicating seamlessly with patients. 

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$149/User, Monthly
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Product Assistance

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Knowledge Base
24/7 Live Support
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Product Insights

  • Artificial Intelligence: Provides AI technology to benefit automation and workflow assistance where needed. It utilizes real-time data from clinics to optimize efficiency, enhance patient outcomes and increase revenue. 
  • Smart Workflow: Monitors and optimizes patient flow automatically. Let users know who is waiting, where to go next and constant updates for maximum efficiency. Provides reports that enable users to analyze average times by appointment, examination type or tracking station. 
  • Patient Engagement: Offers a mobile patient engagement tool that includes sending personalized messages based on diagnosis, appointment type, practice services and patient education. Send reminders to reduce no-shows and increase on-time payments. 
  • Customization: Leverage customization to fit business needs. Customize templates, reports and more to streamline workflows. 
  • Smart Marketing: Provides automated text/email alerts, wait/reschedule list management and a powerful recall system to help retain patients and build up business. 
  • E-Commerce: Build a unique web store to match the practice's look and feel while including names and logos. All products can be ordered online or by text, and order notifications are sent directly to customers. 
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  • Intuitive User Design: Cx360 has an intuitive user design that centralizes medical and clinical workflows. 
  • Interactive Templates: Included templates are highly configurable and can be used for diagnosis, assessments, treatment planning and more. 
  • Provider Adoption: Cx360 can increase provider adoption and has various features such as integrated eRx and eLab, leading to increased user satisfaction. 
  • Reduced Administrative Burden: Use of Cx360 reduces administrative burdens by providing support for medical and clinical documentation. 
  • Consumer Engagement: With its mobile application for Android and iOS, it can lead to increases in consumer compliance and engagement. 
  • Reduced Processes: With the help of automated medical and clinical alerts, it reduces the added burden of duplicate data entries and further processing. 
  • Outcome Reporting: It has various features, such as ledger integration that increase the ease of reporting outcomes. 
  • Increased Client Engagement: It has a secure client portal that can help increase client engagement, preparedness and customer satisfaction. 
  • Visibility: It has features like configurable and guided data entry workflows that provide end-to-end visibility of patient data, eliminating process bottlenecks. 
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  • Electronic Health Records (EHR): Specialized knowledge includes integrated chief complaints, ICD-10 diagnosis codes, treatment plans and procedures helping practices streamline work processes. 
  • Practice Management: Provides comprehensive practice automation, patient tracking and management, flexible programming and integrated employee productivity tools. It integrates the entire patient workflow to reduce operating costs, maximize revenue and improve patient satisfaction. 
  • Smart Billing: Its automatic insurance billing and scrubbing capability reduces the time needed to generate claims by an estimated 90%. Eligibility, claims and ERA can be planned to run unattended and free up staff time. Edit worklist claims to contribute to AR days reduction and improved cash flow. 
  • E-Prescribing: Simplify the prescription process, reduce errors and access records from anywhere. Provides electronic pharmaceutical connection and delivery via SureScripts, fax, mail and e-renewal processing. 
  • Telehealth: Offers fully integrated real-time video and audio chat functionality to deliver care safely and seamlessly from almost anywhere. Add patient’s records to the call, and connect sessions to patient billing and insurance for faster, precise collections. 
  • Patient Portal: Secure communication and processes between patients and healthcare providers with HIPAA compliance. Patients can view test and lab results, access medical summaries and prescriptions, make payments online and schedule and receive reminders to reduce no-shows. 
  • Inventory Management: Offers optical POS and inventory management solutions, automatic updates on lens catalog and optical plans. It sends orders automatically to major labs and provides detailed cost reporting for products and sales. 
  • Revenue Cycle Management: Assigns a dedicated team of experts who use a robust platform to manage rejection and denial, claims for support, payment posting, detailed reporting and patient billing. 
  • ASAM Assessment: A comprehensive tool for evaluating treatment priorities and recommending the least intensive but safest, most efficient and effective care placement. 
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  • Call Center Management: Cx360 supports workflow-driven call center management, increasing throughput and client satisfaction. 
  • Client Registration: It supports flexible client registration to reduce manual entry of patient information.
  • Appointment Scheduling: It supports criteria based appointment scheduling for maximum resource availability. 
  • Referral Management: With Cx360, users have access to integrated referral management. 
  • Verification: It allows for automated eligibility verification, reducing duplication of patient data.
  • Benefits Management: It supports comprehensive benefit management for increases in service visit continuity. 
  • Decision Reports: Cx360 supports integrated medical and clinical decision support like ICD-9, DSM-IV and Wiley. 
  • Pre-Configured Workflows: It has pre-made workflows such as CMS 1500, 837, UB04 and more to file claims. 
  • Analytics: It has a fully customized reimbursement analytics platform to improve care continuity and ease of reporting outcomes.
  • Data Management: It has a business rules engine and integrated master data management for enhanced system integration. 
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Product Ranking

#8

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#132

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EHR Software

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User Sentiment Summary

Great User Sentiment 297 reviews
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81%
of users recommend this product

Compulink has a 'great' User Satisfaction Rating of 81% when considering 297 user reviews from 2 recognized software review sites.

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3.5 (26)
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4.1 (271)
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Synopsis of User Ratings and Reviews

Functionality: Provides comprehensive, robust tools that meet all office needs such as EHR, inventory, billing, practice management and more, as observed by all reviewers who specified its functionality.
Easy: The system is easy to use, navigate, learn and customize, as noted by 96% of users who said it was easy and accessible to use.
Customization: The software is very customizable, and allows users to adapt it to suit their company's needs, as mentioned by all users who talked about customization.
Customer Support: Nearly 97% of users who specified customer support liked that the support team was knowledgeable, courteous, and answered all questions in a very timely manner.
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Easy Client Search: Cx360 enables efficient client searches using names, date of birth, or Social Security numbers.
Comprehensive Tab Options: Users appreciate the variety of tab options available for comprehensive information recording.
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Learning Curve: All users who talked about the learning curve said that it can take time to master all the available features.
Performance: All users who referred to performance said that the system occasionally has indexing issues that can cause downtime, crashes and freezes.
Updates: Updates to fix bugs often cause other areas of the software that worked fine to glitch, as observed by all users who specified updates.
Inefficient: It takes numerous clicks and searches to complete one workflow, as noted by all users who referred to the process.
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Support Response Time: Users have reported that Cx360's customer support can be slow to respond to inquiries.
Steep Learning Curve: The software's extensive functionality can be challenging for new users to learn effectively.
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Compulink provides robust functionality with an all-in-one database for specialty-specific EHRs, online bill pay, practice management, appointment reminders, telehealth, a patient portal, online scheduling, web registration and more. It is Intuitive and easy to learn and can be customized to meet business needs. It is frequently upgraded with added features for more efficient work processes. However, some reviewers mentioned that updates can cause issues. It can at times be slow, crash and freeze as well. Some tasks require a lot of clicks to complete. Overall, reviewers mentioned that support teams are responsive, knowledgeable, courteous and fixed issues in a timely manner.

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Does Cx360 give you a full 360-degree view of your patients' needs? Cx360 EHR generally receives positive reviews for its comprehensive features tailored to behavioral health and human services. Users praise its customizable workflows, robust reporting capabilities, and integrated billing system. The platform's user interface is frequently lauded as intuitive, making it easy for new users to get up to speed. For example, one user, a care coordinator, highlighted the ease of searching for clients. However, this same user found it challenging to navigate and locate client information, stating the facesheet lacked sufficient detail. This suggests that while the platform excels in some areas, certain aspects might require improvement for a truly seamless user experience. Overall, Cx360 EHR appears well-suited for organizations in the behavioral health sector seeking a user-friendly platform with comprehensive features.

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