Our analysts compared eClinicalWorks vs Cx360 based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Cx360 is an integrated cloud-based platform for organizations that provide support for developmental disabilities, mental health and substance abuse services. It also provides county and state governments with a single workspace to manage their human and health services needs. It maximizes security, flexibility and scalability to improve outcomes, reduce costs and increase access between payers, consumers and providers.
It has a consumer-centric interface that simplifies the HHS experience from end-to-end, delivering excellent care coordination, improving consumer engagement and streamlining the reimbursement process. It permits providers to improve throughput by checking the availability of employee resources and communicating seamlessly with patients.
among all EHR Software
eClinicalWorks has a 'fair' User Satisfaction Rating of 68% when considering 523 user reviews from 3 recognized software review sites.
The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.
Does Cx360 give you a full 360-degree view of your patients' needs? Cx360 EHR generally receives positive reviews for its comprehensive features tailored to behavioral health and human services. Users praise its customizable workflows, robust reporting capabilities, and integrated billing system. The platform's user interface is frequently lauded as intuitive, making it easy for new users to get up to speed. For example, one user, a care coordinator, highlighted the ease of searching for clients. However, this same user found it challenging to navigate and locate client information, stating the facesheet lacked sufficient detail. This suggests that while the platform excels in some areas, certain aspects might require improvement for a truly seamless user experience. Overall, Cx360 EHR appears well-suited for organizations in the behavioral health sector seeking a user-friendly platform with comprehensive features.
WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...