Home > EHR Software > eClinicalWorks > eClinicalWorks vs Sevocity

eClinicalWorks vs Sevocity

Last Updated: November 18th, 2024

Our analysts compared eClinicalWorks vs Sevocity based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Serving nearly one million medical professionals around the globe, eClinicalWorks is a popular EHR system with solutions for clinical documentation, practice management, patient engagement and more. Medical practices rely on eClinicalWorks to help perform tasks like scheduling, revenue management, and data analytics.

Like similar software, eClinicalWorks offers medical charting and documentation to eliminate the need for hand-written documentation. Healthcare organizations are using eClinicalWorks to increase their revenue as well as their quality of treatment and service.

Sevocity EHR is a cloud-based solution that offers flexible healthcare technology support to practices of all sizes and budgets. However, this EHR system is more suited to practices with one to 100 users. It includes e-prescribing, MIPS reporting, an E&M coding calculator, direct email and customizable content.

It also offers unlimited customization, unlimited training and advanced 24/7 support. It can create customized templates and workflows to support businesses and offer additional capacities to manage bi-directional practice management and billing.

$300/Provider, Monthly

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$379/Provider, Monthly

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Tailored to your specific needs

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Product Insights

Fewer Errors: The manual entry and reentry of data is prone to mistakes, not to mention handwriting and legibility issues that often occur. Documenting electronically rather than on paper eliminates the worry for any handwritten errors, assuring data is correct (as long as it is entered correctly, that is).
More Accurate Treatment: By reducing human error and incorrect data, practices have a much higher likelihood of providing successful treatment the first time around. EClinicalWorks EHR can recognize health patterns and suggest a diagnosis as well as provide analytics to see how your facility stacks up against others.
Increased Productivity and Efficiency: Using eClinicalWorks EHR allows practitioners to spend less time charting and documenting patient information and focus more on providing quality patient care. By reducing the amount of errors and providing more accurate treatment, it’s natural to see your traffic increase and, in turn, your revenue should follow suit.
More Patient Involvement: With self-service modules for patients, such as appointment scheduling and online doctor-patient visits, patients are encouraged to have more involvement throughout their treatment process. Patients can view their progress notes and lab results in addition to communicating with their practitioner(s) online.
Security of Information: Storing medical information to eClinicalWorks’ cloud-based server allows you to repurpose space being used to store physical documents while assuring the safety and security of sensitive patient data.
24/7 Support: Unlike many other EHR vendors, eClinicalWorks includes 24/7 customer support with no start-up cost.

Improved Patient Care: Sevocity's EHR system allows for real-time access to patient records, ensuring that healthcare providers have the most up-to-date information to make informed decisions.
Enhanced Efficiency: Automating routine tasks such as appointment scheduling and prescription refills reduces administrative workload, allowing staff to focus on patient care.
Customizable Templates: Tailor the EHR system to fit the specific needs of your practice, ensuring that the workflow aligns with your unique processes and specialties.
Data Security: Robust encryption and compliance with HIPAA regulations ensure that patient data is protected against unauthorized access and breaches.
Interoperability: Seamlessly integrate with other healthcare systems and labs, facilitating the exchange of information and improving coordination of care.
Patient Engagement: Features like patient portals and secure messaging enhance communication between patients and providers, fostering a more collaborative healthcare experience.
Regulatory Compliance: Stay compliant with evolving healthcare regulations through built-in updates and alerts, reducing the risk of penalties and ensuring best practices.
Cost Savings: By streamlining operations and reducing paperwork, Sevocity helps practices lower operational costs and improve financial performance.
Scalability: Whether you are a small practice or a large healthcare organization, Sevocity can scale to meet your needs, growing alongside your practice.
Comprehensive Support: Access to 24/7 customer support ensures that any issues are promptly addressed, minimizing downtime and maintaining productivity.
Data Analytics: Utilize built-in reporting tools to analyze patient data, track performance metrics, and make data-driven decisions to improve practice outcomes.
Remote Access: Cloud-based access allows healthcare providers to securely access patient records from anywhere, facilitating telehealth services and remote consultations.
Training and Onboarding: Comprehensive training programs ensure that staff are proficient in using the system, leading to smoother transitions and higher adoption rates.
Patient Safety: Features like medication alerts and allergy warnings help prevent medical errors, enhancing overall patient safety.
Revenue Cycle Management: Integrated billing and coding features streamline the revenue cycle, reducing errors and improving cash flow.

Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources.
Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room.
Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers.
Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets.
Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health.
Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics.

Free Data Conversion: Access patient record retention features, full demographical data, .bak files, PDFs and more. Get free data conversion/migration features to securely transfer legacy data to the system.
Easy Customization: Get an easy to customize solution with a drag-and-drop interface for dashboards and pre-made custom reports.
Add/Delete Users: System administrators can add or delete users easily for seamless management.
ONC Compliant: Maintain ONC compliance and meet meaningful use standards, as of 2015, to enjoy additional federal agency support.
Free Bi-Directional Interface: Report important records (such as immunization or disease status) to federal and third-party agencies using a bi-directional interface. Allow patients to maintain their records from provider to provider.
E-Prescribing: Allow clinicians to write prescriptions and quickly send them off to a patient’s preferred pharmacy.
Coding Calculator: Access a coding calculator to properly code a patient’s chart for billing.

Product Ranking

#5

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#28

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Analyst Rating Summary

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eClinicalWorks

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93%

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User Sentiment Summary

68%

of users recommend this product

eClinicalWorks has a 'fair' User Satisfaction Rating of 68% when considering 523 user reviews from 3 recognized software review sites.

89%

of users recommend this product

Sevocity has a 'great' User Satisfaction Rating of 89% when considering 274 user reviews from 3 recognized software review sites.

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3.0 (1)

3.6 (143)

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3.4 (336)

4.4 (138)

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4.5 (135)

3.0 (44)

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Synopsis of User Ratings and Reviews

Functionality: The system offers the core features that medical practices need, according to nearly 80% of reviews that discuss the system’s base functionality.

Price: Though only mentioned in less than a quarter of all reviews, 60% of users who discussed cost in their reviews felt that the system was priced fairly.

Easy to Use: Nearly 95% of users who mention user-friendliness as a determining factor concur that the software is simple and easy to use.

Support: 100% of users who talk about support note that the software offers highly accessible, resourceful and efficient support.

Patient Record Management: Seamless management of patient records was noted by about 67% of users who mention the feature.

Core Functionality: Approximately 90% of users who talk about the product’s core functionality recommend it for its overall features and performance.

Set Up and Onboarding: 100% of the users who talk about implementation and user onboarding mention that the product is easy to set up and learn.

User Interface: While some users mentioned the intuitive design, the interface displays many features at once that make it confusing and difficult to navigate, according to nearly 55% of users who mentioned the interface in their review.

Complexity: The system requires multiple clicks for navigation, adds unnecessary layers of complexity and some users reported implementing their own workarounds to improve the system, as noted in 75% of reviews that discuss the system’s usability.

Integration: While some users enjoyed the ability to customize the platform with add-ons and integrations, more than 87% of reviews that discuss integrations complained that the integrations are difficult to implement and aren’t always successful.

System Errors: The vendor takes too long to implement software updates, resulting in bugs, inaccuracies and system downtime, as reported by nearly 95% of users who mentioned system updates in their review.

Customer Support: Support is available 24/7; however, users often struggled to communicate with the support team, citing problems with the support experts not knowing the answer to their questions or simply not responding to their inquiry, according to nearly 95% of users who mentioned customer support in their review.

User Interface: An outdated bare-bones interface and complicated navigation can be detrimental, as noted by 64% of users who talk about user interface.

Customization: More than 55% of users who talk about customization concur that it is time-consuming and takes away more from practical usage.

Chart Management: Nearly 57% of users who mention the chart management module concur that it is cumbersome and limiting as only one person can access and edit charts at a time.

Glitches: Slow data processing and freezing issues with every update are a disappointing factor, as mentioned by 100% of users who talk about software issues.

The core functionality of eClinicalWorks is suitable for most medical practices and comes at a fair price. However, many users felt that they were oversold on the product by the sales team. Many users complained of difficulty using the features they needed, and felt that the system interface made it difficult to navigate. Users reported issues with system bugs and were unable to receive sufficient support from the support team to rectify the issues they experienced, despite access to 24/7 support. Some users noted that customer support is outsourced and complained that a language barrier made it difficult to communicate. Ultimately, eClinicalWorks is best suited for small practices with basic EHR needs, though it may take users a few days to learn the system.

Sevocity EHR is a cloud-based solution that offers a high degree of customization, which is a major selling point for many users. They rave about the ability to tailor the system to their specific needs, from creating custom templates to setting up unique workflows for each provider. This level of customization allows practices to streamline their operations and improve efficiency. However, some users have expressed concerns about the learning curve associated with Sevocity. The extensive customization options can be overwhelming for new users, and the system's interface can be complex. Some users have also reported issues with the system's stability and responsiveness, particularly during peak usage times. Despite these drawbacks, Sevocity is a popular choice for practices that require a highly customizable EHR solution. The system's robust features and 24/7 support make it a good fit for practices of all sizes, particularly those with a high volume of patients or complex workflows.

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FAQ

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