EHR 24/7 vs EpicCare

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Our analysts compared EHR 24/7 vs EpicCare based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

EHR 24/7 Software Tool

Product Basics

EHR 24/7 by OfficeAlly is a cloud-based ONC-ACB certified solution for medical practices of all specialties to maintain paperless patient records and improve patient care. Intuitive, fast and easy to customize, it’s remotely accessible by both patients and providers throughout the day. Its clinical records module ensures compliance with all major government regulations with patient data security, interoperability and confidentiality.

It provides clinical visualizations, e-prescribing, a lab interface and SOAP note templates to streamline patient encounters, progress and care delivery. Accommodate patient access with its data sharing protocols. The vendor also provides billing, scheduling, telehealth and patient engagement modules to enhance its offerings.
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EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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$39.95/Provider, Monthly
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$10,000 Annually, Quote-based
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Product Insights

  • Integrates Seamlessly: Create an uninterrupted flow of data through seamless integrations with native or third-party modules. 
    • Continuation of Care: Easily receive comprehensive patient data from or share it with other providers through workflows. 
    • Reduce Data-Entry Errors: Reduce data duplication and errors typically associated with data transcription by integrating with existing practice workflows. 
  • Remain Compliant and Secure: ONC-ACB 2015 certified, it ensures compliance with the 21st Century Cures Act, HIPAA regulations. Also compliant with meaningful use and value-based incentive programs with its robust data access, sharing, privacy, reporting and security protocols. 
  • Value-Based Care Coding: Increase revenues by getting paid for performance. Bundle CPT codes for faster coding. 
  • Faster Patient Encounters: Save time on patient encounters with personalizable documentation templates and real-time access to patient data. 
  • Ease Clinical Burdens: Track patient progress remotely with detailed progress notes and easy-to-understand visualizations. Order and review ordered lab reports and medications, and safely e-prescribe scheduled meds. 
  • Ease of Use: Has an intuitive interface, easy to use and navigate. Customize all its modules according to unique needs. 
  • Improve Patient Satisfaction: Provide a remote web-based portal for patients to seamlessly access relevant clinical data, including clinical summaries, progress information, lab and test results, e-prescriptions and more. 
  • Free Support: Provides robust implementation, training and technical support for free. 
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  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Patient Documentation: Provides a centralized database to record and access patient data with ease. It can be utilized along with progress note and documentation templates such as SOAP note formats to facilitate clinical charting. 
  • E-Prescription: Check medication and allergy interactions, formulary alternatives and eligibility benefits to safely e-prescribe and authorize refill requests. EPCS certified, it can transmit prescriptions for controlled substances to pharmacies. 
  • Interoperability: Seamlessly integrate with any of the vendor-owned modules directly, or implement integrations with third-party modules through data standardization and secure APIs. 
  • Compliance Reporting and Visualization: Generate in-depth actionable reports and visualizations on various clinical aspects. 
  • Privacy and Security: Provides HIPAA-compliant patient data privacy and security. 
  • Remote Access: Cloud-based, it allows access to patient data 24/7 from anywhere. Patients can also access clinical progress files and summaries through its web-based portal. 
  • Access Controls: Retain more control over patient data security and privacy with customizable access privileges for all employees. 
  • Lab Interface: Order lab results and test reports. Receive, record and send reports to patients. 
  • Document Management: Add any number of documents to patient charts. 
  • Coding Assistance: Utilize superbills to stack multiple CPT for specific ICD-10 codes. 
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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Product Ranking

#52

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EHR Software

#1

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EHR Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 94 67 100 85 60 79 92 70 100 54 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 1148 reviews
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85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

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4.4 (17)
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Awards

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SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Electronic Prescriptions and Platform Security and Compliance.

Electronic Prescriptions Award
Platform Security and Compliance Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: EHR 24/7 is praised for its intuitive design, making it easy for healthcare professionals to navigate and utilize its features effectively.
Comprehensive Features: The software offers a wide range of functionalities, covering various aspects of patient care, such as charting, e-prescribing, and billing, eliminating the need for multiple systems.
Customizable System: EHR 24/7 allows practices to tailor the system to their specific workflows and requirements, ensuring a seamless fit with existing processes.
Robust Reporting: The software provides comprehensive reporting tools, enabling healthcare providers to gain insights into patient data, track performance metrics, and make informed decisions.
Seamless Integration: EHR 24/7 seamlessly integrates with other healthcare systems, such as labs and pharmacies, streamlining workflows and reducing manual data entry.
Reliable Customer Support: Users commend EHR 24/7 for its responsive and helpful customer support team, ensuring any technical issues or questions are addressed promptly.
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Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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System Speed: EHR 24/7 has received some reports of slow system performance, which can be frustrating for users who need quick access to patient information.
Customization Options: Some users have expressed a desire for more advanced customization options to tailor the software to their specific practice needs.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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Is EHR 24/7 all it's cracked up to be? User reviews from the past year suggest it's a reliable option for practices seeking to streamline their electronic health record management. Users rave about its intuitive interface and comprehensive features, particularly its robust patient record management and reporting tools. The system's seamless integration with other healthcare systems is another major plus, saving practices time and reducing errors. However, some users have reported occasional system slowdowns and a learning curve for new users. While customer support generally receives positive feedback, some users have experienced delayed response times during peak periods. EHR 24/7's ability to customize workflows, enhance clinical workflows, and provide secure communication make it a strong contender in the EHR market. These features are critical for practices aiming to optimize productivity, improve patient care coordination, and ensure data security. Overall, EHR 24/7 appears to be a good fit for practices of all sizes looking for a user-friendly and feature-rich EHR system, particularly those already familiar with Office Ally's suite of healthcare solutions.

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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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