EHR 24/7 vs NextGen Office

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Our analysts compared EHR 24/7 vs NextGen Office based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

EHR 24/7 Software Tool
NextGen Office Software Tool

Product Basics

EHR 24/7 by OfficeAlly is a cloud-based ONC-ACB certified solution for medical practices of all specialties to maintain paperless patient records and improve patient care. Intuitive, fast and easy to customize, it’s remotely accessible by both patients and providers throughout the day. Its clinical records module ensures compliance with all major government regulations with patient data security, interoperability and confidentiality.

It provides clinical visualizations, e-prescribing, a lab interface and SOAP note templates to streamline patient encounters, progress and care delivery. Accommodate patient access with its data sharing protocols. The vendor also provides billing, scheduling, telehealth and patient engagement modules to enhance its offerings.
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NextGen Office is a cloud-based medical practice management software designed to streamline administrative tasks and improve patient care. Its intuitive interface and comprehensive features make it ideal for solo practitioners and small to mid-sized practices seeking to enhance efficiency and productivity. Key benefits include automated appointment scheduling, integrated billing and claims processing, electronic health records management, and patient portal access. This combination empowers practices to reduce paperwork, improve communication, and boost revenue. Popular features include customizable dashboards, reporting tools, e-prescriptions, and telehealth capabilities. These functionalities enhance clinical decision-making, streamline workflows, and provide a seamless patient experience. Compared to other practice management solutions, NextGen Office stands out for its user-friendly interface, robust features, and affordable pricing. Its cloud-based nature eliminates the need for expensive hardware and software installations, making it a cost-effective solution for practices of all sizes. Pricing plans are tiered based on practice size and desired features, starting from a competitive monthly fee per provider. This flexible structure allows practices to choose the plan that best suits their needs and budget.

Pros
  • User-friendly interface
  • Comprehensive features
  • Cloud-based accessibility
  • Affordable pricing
  • Scalable for practice growth
Cons
  • Occasional technical glitches
  • Limited customization options
  • Steeper learning curve for complex features
  • Limited reporting capabilities
  • Customer support could be improved
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$39.95/Provider, Monthly
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$299/User, Monthly
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Product Assistance

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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Integrates Seamlessly: Create an uninterrupted flow of data through seamless integrations with native or third-party modules. 
    • Continuation of Care: Easily receive comprehensive patient data from or share it with other providers through workflows. 
    • Reduce Data-Entry Errors: Reduce data duplication and errors typically associated with data transcription by integrating with existing practice workflows. 
  • Remain Compliant and Secure: ONC-ACB 2015 certified, it ensures compliance with the 21st Century Cures Act, HIPAA regulations. Also compliant with meaningful use and value-based incentive programs with its robust data access, sharing, privacy, reporting and security protocols. 
  • Value-Based Care Coding: Increase revenues by getting paid for performance. Bundle CPT codes for faster coding. 
  • Faster Patient Encounters: Save time on patient encounters with personalizable documentation templates and real-time access to patient data. 
  • Ease Clinical Burdens: Track patient progress remotely with detailed progress notes and easy-to-understand visualizations. Order and review ordered lab reports and medications, and safely e-prescribe scheduled meds. 
  • Ease of Use: Has an intuitive interface, easy to use and navigate. Customize all its modules according to unique needs. 
  • Improve Patient Satisfaction: Provide a remote web-based portal for patients to seamlessly access relevant clinical data, including clinical summaries, progress information, lab and test results, e-prescriptions and more. 
  • Free Support: Provides robust implementation, training and technical support for free. 
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  • Streamline Workflows: Enable physicians and admin staff to seamlessly switch between patient accounts using intuitive and user-friendly billing modules. Enhance user experiences through intuitive workflows that simplify patient encounter documentation from forms to charting to billing.  
  • Enhance Communication: Implement patient portals to foster seamless patient-provider collaboration. Use secure messaging and video chat tools for timely and effective interactions. 
  • Improve Productivity and Efficiency: Use automation tools to save time on redundant administrative and clinical tasks. Streamline patient tasks, reduce manual data entry burdens and attend to more patients using electronic billing, documentation and appointment scheduling features.  
  • Provide Remote Care: Use telehealth features to set up virtual patient consultations. Provide physicians and patients with direct access to lab test results, medical files, prescriptions, treatment notes and more with mobile apps.  
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  • Patient Documentation: Provides a centralized database to record and access patient data with ease. It can be utilized along with progress note and documentation templates such as SOAP note formats to facilitate clinical charting. 
  • E-Prescription: Check medication and allergy interactions, formulary alternatives and eligibility benefits to safely e-prescribe and authorize refill requests. EPCS certified, it can transmit prescriptions for controlled substances to pharmacies. 
  • Interoperability: Seamlessly integrate with any of the vendor-owned modules directly, or implement integrations with third-party modules through data standardization and secure APIs. 
  • Compliance Reporting and Visualization: Generate in-depth actionable reports and visualizations on various clinical aspects. 
  • Privacy and Security: Provides HIPAA-compliant patient data privacy and security. 
  • Remote Access: Cloud-based, it allows access to patient data 24/7 from anywhere. Patients can also access clinical progress files and summaries through its web-based portal. 
  • Access Controls: Retain more control over patient data security and privacy with customizable access privileges for all employees. 
  • Lab Interface: Order lab results and test reports. Receive, record and send reports to patients. 
  • Document Management: Add any number of documents to patient charts. 
  • Coding Assistance: Utilize superbills to stack multiple CPT for specific ICD-10 codes. 
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  • Appointment Scheduling: Navigate and simplify appointment scheduling using the automated calendar module. Click and drag current appointments to another time slot to make booking changes. Use color-coded labels to highlight high-priority cases.  
  • Point-of-Care Charting: Drive efficiency by updating patient charts or records in real time. Customize templates based on specialty. Give physicians the option to talk, type or touch while charting. 
  • Patient Portal: Enable patients to schedule appointments, make payments, request medication refills and receive appointment reminders online. Let them schedule and attend telehealth appointments from anywhere across the world. 
  • Revenue Cycle Management: Implement insurance claim sweeping and scrubbing processes to reduce risks and coding errors. Automate medical billing and revenue management tasks to achieve higher first-time acceptance rates and minimize claim rejections. 
  • Mobile Apps: Seamlessly manage patient data on the go with EHR mobile apps. Let physicians handle tasks while they're away from the office. Complete important tasks and update patient records from anywhere. Capture and upload photos or scan documents directly into the system using iPads or tablets to reduce manual data entry needs later.  
  • Insurance Eligibility Verification: Customize claims individually to provide accurate and personalized billing for each patient. Gain insights into patients' financial histories to assess potential payments risks. Integrate insurance eligibility checks into daily workflows to maximize efficiency and save staff time.  
  • Templates: Personalize claim follow-up rules according to your physicians' preferences. Create custom forms to expedite patient registration to circumvent the need for individual detail inquiries. 
  • Reporting:  Identify health patterns and trends for accurate diagnosis and effective treatment recommendations. Optimize financial management and track performance using practice-wide analytics. Enhance decision-making with data-driven insights and actionable intelligence. 
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Product Ranking

#52

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#145

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User Sentiment Summary

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Good User Sentiment 1397 reviews
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79%
of users recommend this product

NextGen Office has a 'good' User Satisfaction Rating of 79% when considering 1397 user reviews from 3 recognized software review sites.

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3.7 (147)
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4.0 (1241)
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3.8 (9)

Synopsis of User Ratings and Reviews

User-Friendly Interface: EHR 24/7 is praised for its intuitive design, making it easy for healthcare professionals to navigate and utilize its features effectively.
Comprehensive Features: The software offers a wide range of functionalities, covering various aspects of patient care, such as charting, e-prescribing, and billing, eliminating the need for multiple systems.
Customizable System: EHR 24/7 allows practices to tailor the system to their specific workflows and requirements, ensuring a seamless fit with existing processes.
Robust Reporting: The software provides comprehensive reporting tools, enabling healthcare providers to gain insights into patient data, track performance metrics, and make informed decisions.
Seamless Integration: EHR 24/7 seamlessly integrates with other healthcare systems, such as labs and pharmacies, streamlining workflows and reducing manual data entry.
Reliable Customer Support: Users commend EHR 24/7 for its responsive and helpful customer support team, ensuring any technical issues or questions are addressed promptly.
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Ease of Use: The product’s UI is intuitive and easy to understand, according to 95% of users.
Medical Billing: Many users who reviewed this pro said the solution helps them easily switch between multiple patient accounts.
Cost: More than 90% of users who reviewed this pro mentioned that the product’s budget-friendly.
Support: 80% of users appreciated the support team’s responsiveness and prompt problem solving abilities.
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System Speed: EHR 24/7 has received some reports of slow system performance, which can be frustrating for users who need quick access to patient information.
Customization Options: Some users have expressed a desire for more advanced customization options to tailor the software to their specific practice needs.
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Speed: System updates require a significant amount of time, according to 86% of users.
Integration: Users who reviewed this con said it's difficult to integrate with other systems.
Functionalities: Many users find the system overwhelming due to its numerous modules, making it difficult for them to learn and work simultaneously.
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Is EHR 24/7 all it's cracked up to be? User reviews from the past year suggest it's a reliable option for practices seeking to streamline their electronic health record management. Users rave about its intuitive interface and comprehensive features, particularly its robust patient record management and reporting tools. The system's seamless integration with other healthcare systems is another major plus, saving practices time and reducing errors. However, some users have reported occasional system slowdowns and a learning curve for new users. While customer support generally receives positive feedback, some users have experienced delayed response times during peak periods. EHR 24/7's ability to customize workflows, enhance clinical workflows, and provide secure communication make it a strong contender in the EHR market. These features are critical for practices aiming to optimize productivity, improve patient care coordination, and ensure data security. Overall, EHR 24/7 appears to be a good fit for practices of all sizes looking for a user-friendly and feature-rich EHR system, particularly those already familiar with Office Ally's suite of healthcare solutions.

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Reviews of NextGen Office reveal a mixed bag of experiences. Some users praise its user-friendly interface, comprehensive features, and cloud-based accessibility, stating it significantly streamlines workflow and improves efficiency. "NextGen Office has been a game-changer for our practice. The scheduling and billing features are incredibly intuitive, and the cloud-based access allows us to work from anywhere," said one satisfied user. "Compared to our previous software, NextGen Office is much more user-friendly and has helped us reduce administrative tasks by at least 50%." However, others express frustration with occasional technical glitches, limited customization options, and a steeper learning curve for complex features. "While NextGen Office has many features, some are not readily apparent or require extensive training to utilize fully," commented one user. "Additionally, the occasional technical issues can be disruptive to workflow." This user also noted that compared to other products like Athenahealth, NextGen Office offers less flexibility in customizing workflows and reporting. Despite these drawbacks, many users acknowledge NextGen Office's affordability and scalability, highlighting its ability to grow with their practice. "The cloud-based solution eliminates the need for expensive hardware investments, which is a huge benefit for smaller practices," shared another user. "Additionally, the tiered pricing plans allow us to choose the features we need without breaking the bank." This user also noted that NextGen Office integrates well with other healthcare systems, making it a powerful tool for collaboration and data sharing. Overall, user reviews suggest that NextGen Office is a viable option for medical practices seeking a comprehensive and affordable solution. Its user-friendly interface, robust features, and cloud-based accessibility make it ideal for streamlining workflow and improving efficiency. However, potential users should be aware of the occasional technical glitches, limited customization options, and steeper learning curve for complex features. By carefully considering their needs and priorities, practices can determine if NextGen Office is the right fit for their medical practice management.

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