Home > EHR Software > Harris CareTracker > Harris CareTracker vs Cx360

Harris CareTracker vs Cx360

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Our analysts compared Harris CareTracker vs Cx360 based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Harris CareTracker Software Tool
Cx360 Software Tool
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Product Basics

Harris CareTracker is a comprehensive software solution designed to streamline Electronic Health Records (EHR) and Practice Management tasks. It is particularly well-suited for small to mid-sized medical practices seeking to enhance operational efficiency and patient care. The software offers a robust suite of features, including appointment scheduling, billing, patient records management, and reporting tools. Users appreciate its intuitive interface and the seamless integration of EHR and practice management functionalities, which reduces administrative burdens and improves workflow. One of the standout benefits of Harris CareTracker is its ability to facilitate better patient engagement through secure messaging and online portals. Additionally, the software supports compliance with healthcare regulations, ensuring practices meet necessary standards. Pricing for Harris CareTracker typically varies based on the size of the practice and specific needs, often structured on a per-provider, per-month basis, making it a flexible option for various budgets. Compared to similar products, users often highlight its user-friendly design and reliable customer support.
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Cx360 is an integrated cloud-based platform for organizations that provide support for developmental disabilities, mental health and substance abuse services. It also provides county and state governments with a single workspace to manage their human and health services needs. It maximizes security, flexibility and scalability to improve outcomes, reduce costs and increase access between payers, consumers and providers. 

It has a consumer-centric interface that simplifies the HHS experience from end-to-end, delivering excellent care coordination, improving consumer engagement and streamlining the reimbursement process. It permits providers to improve throughput by checking the availability of employee resources and communicating seamlessly with patients. 

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$299 Monthly
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$50/User, Monthly
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Knowledge Base
24/7 Live Support
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Product Insights

  • Improved Patient Care: Streamlines access to patient records, enabling healthcare providers to make informed decisions quickly.
  • Enhanced Efficiency: Automates routine administrative tasks, freeing up staff to focus on patient care and other critical activities.
  • Reduced Errors: Minimizes manual data entry, reducing the likelihood of errors in patient records and billing.
  • Better Compliance: Helps practices adhere to regulatory requirements such as HIPAA, ensuring patient data is secure and compliant.
  • Cost Savings: Reduces overhead costs by eliminating the need for paper records and streamlining billing processes.
  • Patient Engagement: Offers patient portals that allow patients to access their health information, schedule appointments, and communicate with providers.
  • Data Analytics: Provides robust reporting tools that help practices analyze performance metrics and improve operational efficiency.
  • Interoperability: Facilitates seamless data exchange between different healthcare systems, improving coordination of care.
  • Scalability: Adapts to the needs of practices of all sizes, from small clinics to large healthcare organizations.
  • Revenue Cycle Management: Enhances billing and coding accuracy, leading to faster reimbursements and improved cash flow.
  • Customizable Workflows: Allows practices to tailor workflows to their specific needs, improving overall productivity.
  • Patient Safety: Features such as medication management and allergy alerts help prevent adverse drug interactions and other safety issues.
  • Remote Access: Enables healthcare providers to access patient information securely from any location, facilitating telehealth services.
  • Training and Support: Offers comprehensive training and customer support to ensure smooth implementation and ongoing use.
  • Integration with Labs and Pharmacies: Streamlines lab orders and prescription management, reducing turnaround times and improving patient satisfaction.
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  • Intuitive User Design: Cx360 has an intuitive user design that centralizes medical and clinical workflows. 
  • Interactive Templates: Included templates are highly configurable and can be used for diagnosis, assessments, treatment planning and more. 
  • Provider Adoption: Cx360 can increase provider adoption and has various features such as integrated eRx and eLab, leading to increased user satisfaction. 
  • Reduced Administrative Burden: Use of Cx360 reduces administrative burdens by providing support for medical and clinical documentation. 
  • Consumer Engagement: With its mobile application for Android and iOS, it can lead to increases in consumer compliance and engagement. 
  • Reduced Processes: With the help of automated medical and clinical alerts, it reduces the added burden of duplicate data entries and further processing. 
  • Outcome Reporting: It has various features, such as ledger integration that increase the ease of reporting outcomes. 
  • Increased Client Engagement: It has a secure client portal that can help increase client engagement, preparedness and customer satisfaction. 
  • Visibility: It has features like configurable and guided data entry workflows that provide end-to-end visibility of patient data, eliminating process bottlenecks. 
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  • Integrated EHR and Practice Management: Seamlessly combines electronic health records with practice management functionalities to streamline operations.
  • Customizable Templates: Offers a variety of templates that can be tailored to fit the specific needs of different medical specialties.
  • Patient Portal: Provides patients with secure access to their health information, appointment scheduling, and communication with healthcare providers.
  • ePrescribing: Facilitates electronic prescription management, reducing errors and improving efficiency in medication dispensing.
  • Revenue Cycle Management: Comprehensive tools for managing billing, claims, and payments to optimize financial performance.
  • Appointment Scheduling: Advanced scheduling features that include automated reminders and conflict management to enhance patient flow.
  • Clinical Decision Support: Built-in alerts and reminders to assist healthcare providers in making informed clinical decisions.
  • Interoperability: Supports data exchange with other healthcare systems and providers, ensuring continuity of care.
  • Reporting and Analytics: Robust reporting tools that provide insights into practice performance and patient outcomes.
  • Compliance and Security: Adheres to industry standards such as HIPAA to ensure patient data is protected and secure.
  • Mobile Access: Allows healthcare providers to access patient information and manage tasks from mobile devices.
  • Task Management: Streamlines administrative tasks with features like to-do lists and task assignments to improve workflow efficiency.
  • Patient Check-In Kiosk: Self-service kiosks for patient check-in, reducing wait times and administrative burden.
  • Lab Integration: Direct integration with laboratories for ordering tests and receiving results electronically.
  • Document Management: Efficiently manage and store patient documents and records within the system.
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  • Call Center Management: Cx360 supports workflow-driven call center management, increasing throughput and client satisfaction. 
  • Client Registration: It supports flexible client registration to reduce manual entry of patient information.
  • Appointment Scheduling: It supports criteria based appointment scheduling for maximum resource availability. 
  • Referral Management: With Cx360, users have access to integrated referral management. 
  • Verification: It allows for automated eligibility verification, reducing duplication of patient data.
  • Benefits Management: It supports comprehensive benefit management for increases in service visit continuity. 
  • Decision Reports: Cx360 supports integrated medical and clinical decision support like ICD-9, DSM-IV and Wiley. 
  • Pre-Configured Workflows: It has pre-made workflows such as CMS 1500, 837, UB04 and more to file claims. 
  • Analytics: It has a fully customized reimbursement analytics platform to improve care continuity and ease of reporting outcomes.
  • Data Management: It has a business rules engine and integrated master data management for enhanced system integration. 
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Product Ranking

#82

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#132

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EHR Software

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User Sentiment Summary

Good User Sentiment 17 reviews
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75%
of users recommend this product

Harris CareTracker has a 'good' User Satisfaction Rating of 75% when considering 17 user reviews from 2 recognized software review sites.

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3.54 (14)
n/a
4.7 (3)
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Synopsis of User Ratings and Reviews

Easy to Use: Users consistently praise Harris CareTracker for its intuitive interface, making it easy to navigate and find the information they need. Many users find it simple to learn and use, even for those who are not tech-savvy.
Comprehensive Features: Harris CareTracker offers a wide range of features that meet the needs of most practices, including scheduling, billing, patient management, and electronic health records. Users appreciate the ability to manage all aspects of their practice from one platform.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of Harris CareTracker's customer support team. They are available to answer questions and provide assistance when needed, ensuring a smooth user experience.
Reliable Performance: Harris CareTracker is known for its stability and reliability, ensuring that users can access their data and manage their practice without interruptions. This is crucial for practices that rely on their EHR system to operate efficiently.
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Easy Client Search: Cx360 enables efficient client searches using names, date of birth, or Social Security numbers.
Comprehensive Tab Options: Users appreciate the variety of tab options available for comprehensive information recording.
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Slow Performance: Users have reported that the system is slow to load, especially when navigating between different sections or accessing patient records. This can be frustrating for busy healthcare professionals who need quick access to information.
Limited Customization: Some users have found that the system lacks the flexibility to customize workflows and reports to meet their specific needs. This can lead to inefficiencies and a less streamlined experience.
Poor Mobile Experience: The mobile app has been criticized for being clunky and difficult to use. This can be a major drawback for healthcare providers who need to access patient information on the go.
Lack of Integration: Users have reported difficulties integrating Harris CareTracker with other healthcare software, such as billing systems or lab management platforms. This can create data silos and make it challenging to manage patient information across different systems.
Limited Reporting Capabilities: Some users have found that the reporting features are limited and do not provide the insights they need to make informed decisions about their practice. This can make it difficult to track key metrics and identify areas for improvement.
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Support Response Time: Users have reported that Cx360's customer support can be slow to respond to inquiries.
Steep Learning Curve: The software's extensive functionality can be challenging for new users to learn effectively.
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Many users find it easy to use and navigate, but some have expressed concerns about its performance and support. Harris CareTracker is a popular choice for healthcare providers who are looking for an affordable and user-friendly EHR and practice management solution. Users praise its intuitive interface, which allows them to quickly learn the system and start using it. They also appreciate the wide range of features, including recall management, financing tools, and the ability to access patient information from anywhere. However, some users have reported issues with the software's performance, such as glitches and limitations when working from home. They also find the support to be slow and challenging to deal with. Harris CareTracker is best suited for healthcare providers who are looking for a comprehensive and affordable solution that is easy to use. It is particularly well-suited for small to medium-sized practices that do not have a large IT staff. However, providers who require a highly customizable system or who have a large number of users may want to consider other options.

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Does Cx360 give you a full 360-degree view of your patients' needs? Cx360 EHR generally receives positive reviews for its comprehensive features tailored to behavioral health and human services. Users praise its customizable workflows, robust reporting capabilities, and integrated billing system. The platform's user interface is frequently lauded as intuitive, making it easy for new users to get up to speed. For example, one user, a care coordinator, highlighted the ease of searching for clients. However, this same user found it challenging to navigate and locate client information, stating the facesheet lacked sufficient detail. This suggests that while the platform excels in some areas, certain aspects might require improvement for a truly seamless user experience. Overall, Cx360 EHR appears well-suited for organizations in the behavioral health sector seeking a user-friendly platform with comprehensive features.

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