healow vs Practice EHR

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Our analysts compared healow vs Practice EHR based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

healow Software Tool
Practice EHR Software Tool

Product Basics

Healow is an online healthcare application from eClinicalWorks. It performs a multitude of functions for patients like scheduling visits, organizing prescriptions, monitoring health charts, telehealth services and more. It administers accounts to help users manage healthcare for their families and close relatives. It is accessible on web browsers and mobile apps

Healthcare specialties have access to trend analysis, structured data capture and customized documentation. It helps clinics monitor vital signs and patient activity in real time by syncing home monitoring devices with their EHR system.

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Practice EHR is a cloud-based solution that helps healthcare providers handle all the administrative tasks of a medical facility. It includes patient scheduling, electronic medical records, charting, medical billing and claims management in an integrated suite.

Developed for small- to mid-sized businesses, it is a meaningful use certified, HIPAA compliant and customizable.
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$449 Monthly
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$179/Provider, Monthly
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Product Assistance

Documentation
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Live Online
Videos
Webinars
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Built for the Patient: Get access to its first-party telemedicine solution, patient scheduling, medical charting, medication management and family healthcare administration. 
  • Fully Mobile: Access important medical information, schedule appointments or monitor charts from anywhere using the mobile app. 
  • Saves Time: Save time by eliminating unnecessary lengthy phone calls and enabling instant scheduling. Patients won’t have to call to obtain access to lab results or medical records. 
  • Empowers Users: Get a complete, patient-accessible medical record, including lab results, medications, pre-existing conditions and doctor notes. Grant users access to medical history and charting information. 
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  • Improved Patient Care: Streamlines access to patient records, allowing for more accurate and timely medical decisions.
  • Enhanced Efficiency: Automates routine tasks such as appointment scheduling and billing, freeing up staff to focus on patient care.
  • Regulatory Compliance: Ensures adherence to healthcare regulations like HIPAA, reducing the risk of costly fines and legal issues.
  • Data Security: Employs advanced encryption and security protocols to protect sensitive patient information from breaches.
  • Interoperability: Facilitates seamless data exchange between different healthcare systems, improving coordination of care.
  • Customizable Workflows: Allows practices to tailor the software to their specific needs, enhancing usability and productivity.
  • Patient Engagement: Features patient portals that enable individuals to access their health information and communicate with providers, fostering better patient involvement.
  • Cost Savings: Reduces administrative overhead and minimizes errors, leading to significant financial savings over time.
  • Scalability: Grows with your practice, accommodating increasing patient loads and expanding services without requiring a complete system overhaul.
  • Real-Time Analytics: Provides actionable insights through data analytics, helping practices make informed decisions and improve outcomes.
  • Remote Access: Enables healthcare providers to access patient records and manage tasks from anywhere, enhancing flexibility and responsiveness.
  • Streamlined Billing: Integrates with billing systems to ensure accurate and timely claims processing, reducing denials and improving cash flow.
  • Training and Support: Offers comprehensive training and ongoing support to ensure staff can effectively use the system, minimizing disruptions.
  • Patient Safety: Reduces the risk of medical errors by providing accurate and up-to-date patient information at the point of care.
  • Environmental Impact: Reduces paper usage by digitizing records, contributing to a more sustainable practice.
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  • Automated Reminders: Send automatic reminders for when an appointment is approaching, and view past appointments. 
  • Medicine Management: Provide users an option to log all of their prescriptions and refills. Let prescribers update lists and transfer prescription information to pharmacies. 
  • Mobile Apps: Download several apps for varying needs, from parent-child health tracking to general lifestyle and health management. 
    • Lifestyle and Health Management: Access health records, track health goals and metrics and communicate with healthcare professionals from anywhere. 
    • healow Mom: Give mothers-to-be the tools needed to maintain a healthy pregnancy and prepare for birth. Users can access information on what to expect during pregnancy, track vitals and contractions and prepare birth announcements. 
    • healow Kids: Provide parents with tools for managing childrens’ health. Monitor feeding and growth for infants, access information for toothbrushing and potty training and see when specific immunizations are needed. 
  • Trackers: Track user health metrics and easily transfer that information to healthcare providers. 
  • Interactive Alerts:  Act on alerts and engage with healthcare providers directly from the mobile application. 
  • Manage Multiple Accounts: Grant user’s permissions to manage healthcare records for their children, spouses and aging parents. 
  • Online Booking: Let users take control of schedules by spending less time on the phone. 
  • Patient Notes: Take notes on experiences with healthcare providers and forward them to doctors and clinicians. 
  • Telehealth: Patients and physicians can access telemedicine features using web or mobile applications. 
    • Video Calls: Hold secure, HIPAA-compliant video appointments with patients. Patients can access appointments through web browsers via email or SMS text links without downloading anything or through a mobile app. 
    • On-Demand Visits: Initiate unscheduled visits with patients when needed. Provide on-demand health care without sharing a personal phone number. 
    • Pre-Appointment Documents: Send customized pre-visit questionnaires and paperwork to patients. Receive documentation prior to the date and time of the visit, so appointments are centered on patient needs. 
    • Screening: Use screening tools to check patients for illnesses such as depression or respiratory complications. Review the social determinants of health in relation to individual patient screenings. 
    • Screen Share: Show patients lab results, educational material and other documents during visits. Review materials together as if in person. 
    • Analytics: View and track data relating to telehealth appointments, including quantity, type and duration of calls as well as patient demographics. 
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  • Dashboard:  Get an operational overview with a visual dashboard that lists several key practice performance indicators' current and historical statistics. 
  • Charting:  Access all patient information such as current vitals, recent and upcoming appointments, documents, lab reports, prescriptions, progress notes and more. Leverage multiple means of documentation such as point and click, voice recognition and free text. 
  • Document Management:  Minimize paper use and store patient documents securely in cloud storage spaces. Scan, store, export and share documents in a variety of supported formats. 
  • E/M Coding:  Maximize practice revenue by automatically determining the most suitable Evaluation and Management (E/M) CPT code for each consultation. 
  • Clinical Decision Support:  Get CDS interventions, reminders and other disease management functionalities for strong clinical decision support. 
  • E-Prescribing:  Get faster access to over 68,000 pharmacies nationwide with Superscripts certification. Create and share prescriptions electronically with greater prescriber mobility, automate prescription renewal requests and authorization. 
  • Lab Integration:  Submit lab orders and receive results electronically with discrete and structured data for meaningful use requirements. Share results with patients through the patient portal. 
  • Scheduling:  Create and view color-coded custom schedules for each provider and location. Enable patients to accept, cancel or reschedule an appointment through the patient portal. Send automated appointment reminders to patients via email. 
  • Communication Management:  Manage patient-provider and inter-staff communication in a secure network through emails, texts and fax. 
  • Patient Portal:  Enable patients to request appointments, prescriptions and refills, access their healthcare information, pay bills and communicate with their provider through a secure HIPAA-compliant platform. 
  • Tele-visit:  Conduct HIPAA-compliant video consultations through Tele-visits. Manage check-ins, appointments and information verification from the patient portal and practice website. Enable charting through voice recognition and free text during the consultation and share consultation summary with the patient at the end of a consultation. 
  • Check-in Kiosk:  Simplify the check-in process through a self-service kiosk enabling patients to provide pre-appointment information such as demographics, consent forms, social and family history and more. 
  • Billing:  Get a detailed view of practice performance with a visual billing dashboard that shows time-based billing summaries. Create and share invoices with patients, collect payments through payment gateway integration. Check statuses of pending and overdue bills to gain insight into financial performance. 
  • Claim Management:  Ensure claim accuracy, minimize denials and get faster payments through comprehensive claim scrubbing. Automatically submit claims with transparent and fully-integrated clearinghouse (EDI simplified) support. 
  • Electronic Remittance Reports:  Use standard-based Electronic Remittance Reports to receive insurance payments electronically. Get detailed breakdowns of payment and medical claims adjudication.  
  • Follow Up and Denial Management:  Automate denial management, get detailed reports of all denials to categorize, correct and resubmit claims and follow-up on accepted, rejected and overdue claims easily. 
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Product Ranking

#46

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#107

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User Sentiment Summary

Fair User Sentiment 418 reviews
Great User Sentiment 35 reviews
69%
of users recommend this product

healow has a 'fair' User Satisfaction Rating of 69% when considering 418 user reviews from 2 recognized software review sites.

85%
of users recommend this product

Practice EHR has a 'great' User Satisfaction Rating of 85% when considering 35 user reviews from 1 recognized software review sites.

3.6 (120)
n/a
n/a
4.26 (35)
3.4 (298)
n/a

Synopsis of User Ratings and Reviews

Functionality: The system simplifies patient scheduling, reviewing documents and imaging. It displays all provider schedules, offers flexibility to add patients wherever required and can be customized according to needs, as noted by 83% of the users who mentioned the product’s functionality.
Notes: Nearly 77% of reviewers who talked about notes said that the system offers the capability to log telephone conversations among employees or make notes under a patient’s account to keep everything organized.
Templates: The system creates templates easily and allows copying and sending previous clinical notes, said approximately 75% of the users who talked about templates.
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Intuitive Interface: Users praise Practice EHR for its user-friendly design, making it easy to navigate and find information quickly.
Comprehensive Features: The platform offers a wide range of features, including charting, e-prescribing, and patient scheduling, streamlining various aspects of practice management.
Strong Customer Support: Users appreciate the responsive and helpful customer support provided by Practice EHR, ensuring any issues are addressed promptly.
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UI: The system’s UI is clunky, non-intuitive, confusing and takes many clicks to accomplish a single task, noted nearly 85% of reviewers who talked about UI.
Learning Curve: Nearly 78% of the users who mentioned a learning-curve said that the product is difficult to get acquainted with and requires a steep learning curve to get a hang of its full capabilities.
Updates, Integrations, Features: Implementing new features, third-party integrations and upgrades is difficult and consumes a lot of time, noted approximately 81% of reviewers who mentioned implementation.
Support: Nearly 87% of the users who mentioned support said that the system offers sluggish technical support, with complaints consuming a lot of time to get resolved.
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Difficult to Use: Users have reported Practice EHR as being unintuitive and difficult to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of Practice EHR, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from Practice EHR, leading to prolonged downtime and unresolved issues.
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Healow offers robust tools to schedule patients easily and review labs and documents. It streamlines patient records along with space to log phone conversations and notes and monitors all patient-related updates. It can easily create patient record templates and previous clinical notes can be copied and forwarded. However, the system offers a clunky and confusing interface that requires many clicks to accomplish tasks. Customer support is sluggish and new features, upgrades and third-party integrations with other modules are difficult to implement.

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Is Practice EHR the "practice" EHR for your practice? Recent user reviews suggest that Practice EHR is a strong contender in the EHR market, particularly for smaller practices looking for a comprehensive and user-friendly solution. Users consistently praise Practice EHR for its intuitive interface, which simplifies complex tasks like charting and billing. One user even compared it to a popular ride-sharing app, stating, "It's as easy to use as ordering an Uber." This ease of use is a major differentiating factor for Practice EHR, as many competing EHRs are known for their steep learning curves. However, Practice EHR is not without its drawbacks. Some users have reported limitations with the reporting features, finding them less robust than those offered by competitors like Epic or Cerner. This limitation could be a dealbreaker for larger practices or those requiring highly specialized reporting capabilities. Overall, Practice EHR appears to be a good fit for smaller practices that prioritize ease of use and affordability over advanced reporting features. Its intuitive design and comprehensive functionality make it a practical choice for practices looking to streamline their operations and improve patient care without breaking the bank.

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