healow vs WoundExpert

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Our analysts compared healow vs WoundExpert based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

healow Software Tool
WoundExpert Software Tool

Product Basics

Healow is an online healthcare application from eClinicalWorks. It performs a multitude of functions for patients like scheduling visits, organizing prescriptions, monitoring health charts, telehealth services and more. It administers accounts to help users manage healthcare for their families and close relatives. It is accessible on web browsers and mobile apps

Healthcare specialties have access to trend analysis, structured data capture and customized documentation. It helps clinics monitor vital signs and patient activity in real time by syncing home monitoring devices with their EHR system.

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Net Health WoundExpert is designed with the specific needs of wound care in mind. Based in the cloud, it serves care facilities of any size, from single-patient care to multi-facility, it can support operations at all levels.

Integrations allow organizations to synchronize their data and streamline their workflows, saving both time and money. Facilitating a variety of tasks, it helps to improve overall patient care while also providing ease of mind by guaranteeing adherence to regulatory compliance standards.
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$449 Monthly
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Product Assistance

Documentation
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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Built for the Patient: Get access to its first-party telemedicine solution, patient scheduling, medical charting, medication management and family healthcare administration. 
  • Fully Mobile: Access important medical information, schedule appointments or monitor charts from anywhere using the mobile app. 
  • Saves Time: Save time by eliminating unnecessary lengthy phone calls and enabling instant scheduling. Patients won’t have to call to obtain access to lab results or medical records. 
  • Empowers Users: Get a complete, patient-accessible medical record, including lab results, medications, pre-existing conditions and doctor notes. Grant users access to medical history and charting information. 
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  • User Friendly:  Customize the interface to meet the practice’s specific needs, helping to guide users through workflows. 
  • Reduce Errors:  Synchronize data entry by integrating with popular EHRs, ensuring patient data is accurate and consistent across all patient records. 
  • Improve Patient Care:  Assess analytics from all aspects of the practice and leverage data visualizations to gain insight into patient care, guiding decisions to improve the overall quality of care. 
  • Timely Support:  Access support five days a week. Most users can expect a response from support within 24 hours of submitting a request. 
  • Maintain Compliance:  Integrate with other medical software currently in use to help ensure all patient data is stored securely and maintains HIPPA compliance. 
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  • Automated Reminders: Send automatic reminders for when an appointment is approaching, and view past appointments. 
  • Medicine Management: Provide users an option to log all of their prescriptions and refills. Let prescribers update lists and transfer prescription information to pharmacies. 
  • Mobile Apps: Download several apps for varying needs, from parent-child health tracking to general lifestyle and health management. 
    • Lifestyle and Health Management: Access health records, track health goals and metrics and communicate with healthcare professionals from anywhere. 
    • healow Mom: Give mothers-to-be the tools needed to maintain a healthy pregnancy and prepare for birth. Users can access information on what to expect during pregnancy, track vitals and contractions and prepare birth announcements. 
    • healow Kids: Provide parents with tools for managing childrens’ health. Monitor feeding and growth for infants, access information for toothbrushing and potty training and see when specific immunizations are needed. 
  • Trackers: Track user health metrics and easily transfer that information to healthcare providers. 
  • Interactive Alerts:  Act on alerts and engage with healthcare providers directly from the mobile application. 
  • Manage Multiple Accounts: Grant user’s permissions to manage healthcare records for their children, spouses and aging parents. 
  • Online Booking: Let users take control of schedules by spending less time on the phone. 
  • Patient Notes: Take notes on experiences with healthcare providers and forward them to doctors and clinicians. 
  • Telehealth: Patients and physicians can access telemedicine features using web or mobile applications. 
    • Video Calls: Hold secure, HIPAA-compliant video appointments with patients. Patients can access appointments through web browsers via email or SMS text links without downloading anything or through a mobile app. 
    • On-Demand Visits: Initiate unscheduled visits with patients when needed. Provide on-demand health care without sharing a personal phone number. 
    • Pre-Appointment Documents: Send customized pre-visit questionnaires and paperwork to patients. Receive documentation prior to the date and time of the visit, so appointments are centered on patient needs. 
    • Screening: Use screening tools to check patients for illnesses such as depression or respiratory complications. Review the social determinants of health in relation to individual patient screenings. 
    • Screen Share: Show patients lab results, educational material and other documents during visits. Review materials together as if in person. 
    • Analytics: View and track data relating to telehealth appointments, including quantity, type and duration of calls as well as patient demographics. 
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  • Data Management: Collect real-time data, which can be used later to develop robust analytics and visualizations. 
  • Financial Management:  Track revenue, develop reports to track spending and create benchmarks. It can also track and record insurance authorizations. 
  • Administration:  Build and assess schedules, streamline patient scheduling and order supplies for the practice directly from the platform. 
  • Web-Based Platform:  A cloud-based solution, it runs on any operating system and can be accessed from any secure and approved device. 
  • Integration:  Take advantage of the system’s HIPPA-secure data exchange between popular EHRs to keep all data easily accessible without risking security. 
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#108

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User Sentiment Summary

Fair User Sentiment 418 reviews
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69%
of users recommend this product

healow has a 'fair' User Satisfaction Rating of 69% when considering 418 user reviews from 2 recognized software review sites.

we're gathering data
3.6 (120)
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3.4 (298)
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Synopsis of User Ratings and Reviews

Functionality: The system simplifies patient scheduling, reviewing documents and imaging. It displays all provider schedules, offers flexibility to add patients wherever required and can be customized according to needs, as noted by 83% of the users who mentioned the product’s functionality.
Notes: Nearly 77% of reviewers who talked about notes said that the system offers the capability to log telephone conversations among employees or make notes under a patient’s account to keep everything organized.
Templates: The system creates templates easily and allows copying and sending previous clinical notes, said approximately 75% of the users who talked about templates.
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Easy-to-Use Interface: Users appreciate the intuitive design, making it simple to navigate and find the information they need quickly, even for complex tasks like wound documentation.
Comprehensive Wound Management: The platform offers a wide range of features for managing wounds, including assessments, treatment plans, and progress tracking, allowing for a holistic approach to patient care.
Streamlined Documentation: Users find the documentation process efficient and straightforward, saving time and reducing the risk of errors, which is crucial for maintaining accurate patient records.
Improved Communication: The platform facilitates seamless communication between healthcare providers, ensuring everyone is on the same page regarding patient care and wound management.
Enhanced Patient Outcomes: By providing a comprehensive and organized approach to wound care, WoundExpert helps improve patient outcomes and reduce the risk of complications.
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UI: The system’s UI is clunky, non-intuitive, confusing and takes many clicks to accomplish a single task, noted nearly 85% of reviewers who talked about UI.
Learning Curve: Nearly 78% of the users who mentioned a learning-curve said that the product is difficult to get acquainted with and requires a steep learning curve to get a hang of its full capabilities.
Updates, Integrations, Features: Implementing new features, third-party integrations and upgrades is difficult and consumes a lot of time, noted approximately 81% of reviewers who mentioned implementation.
Support: Nearly 87% of the users who mentioned support said that the system offers sluggish technical support, with complaints consuming a lot of time to get resolved.
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Limited Functionality: Some users have reported that WoundExpert lacks certain features that are essential for their workflow, such as the ability to track specific wound measurements or generate detailed reports. This can lead to inefficiencies and frustration, especially for clinicians who rely on comprehensive wound documentation.
Integration Challenges: Integrating WoundExpert with existing EHR systems can be a complex and time-consuming process. This can create a barrier for healthcare providers who are already using established EHR platforms and may not want to disrupt their current workflows.
User Interface Issues: Some users have expressed concerns about the user interface of WoundExpert, finding it to be clunky or difficult to navigate. This can make it challenging for clinicians to quickly and efficiently access the information they need, potentially leading to errors or delays in patient care.
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Healow offers robust tools to schedule patients easily and review labs and documents. It streamlines patient records along with space to log phone conversations and notes and monitors all patient-related updates. It can easily create patient record templates and previous clinical notes can be copied and forwarded. However, the system offers a clunky and confusing interface that requires many clicks to accomplish tasks. Customer support is sluggish and new features, upgrades and third-party integrations with other modules are difficult to implement.

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Is WoundExpert the right tool to help you heal your practice's bottom line? WoundExpert, formerly known as WoundExpert, is a cloud-based EHR system designed specifically for wound care. It's a popular choice for clinics, hospitals, and skilled nursing facilities, and it's known for its user-friendly interface and comprehensive features. Users rave about WoundExpert's ease of use, especially its intuitive design and streamlined workflow. They appreciate the software's ability to automate tasks, which frees up clinicians to focus on patient care. WoundExpert's robust reporting features are also a big hit, allowing providers to track patient progress and identify trends that can improve outcomes. However, some users have expressed concerns about the software's lack of customization options. They also note that the software can be slow at times, especially when handling large amounts of data. Despite these drawbacks, WoundExpert remains a popular choice for wound care providers. Its comprehensive features, user-friendly interface, and strong reporting capabilities make it a valuable tool for managing patient care and improving outcomes. WoundExpert is best suited for wound care providers who need a comprehensive EHR system that is easy to use and provides robust reporting capabilities. It's a good choice for both single-facility and multi-facility organizations, and it can be integrated with a variety of other healthcare software systems.

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