Our analysts compared ICANotes vs athenaOne based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.
athenaOne by athenahealth is a cloud-based healthcare management solution tailored for practices of various sizes, particularly in fields like orthopedics, urgent care and primary care.
High scores in reporting (100), payment management (92) and coding (95) reflect its robust functionality in tracking financial health, automating payments and reducing claim rejections through accurate coding.
While many users appreciate the platform’s fast system navigation, customizable workflows and responsive customer support, there are some drawbacks. Costs tend to increase over time, which can be challenging for practices with tighter budgets.
Additionally, some users report that navigation, while fast, can be complex, with multi-step processes required for simple tasks like switching between patient charts and billing.
The system has delivered impressive results in real-world cases. For example, Peachtree Orthopedics experienced a 240% increase in time-of-service collections and SCP Health reported a 67% reduction in eligibility-related denials.
These results highlight the platform’s ability to boost revenue and efficiency, making it a solid choice for practices that need strong financial oversight, coding accuracy and patient engagement tools.
Our Research Process for athenaOne
Using our internal data, we compared the platform with alternatives like DrChrono and eClinicalWorks. After carefully analyzing the scores for each feature, we identified its key strengths.
We couldn’t get trial access to the platform. But that didn’t dampen our spirits. We dug through user reviews and case studies to learn more about the system. Read on to discover our findings.
among all EHR Software
ICANotes has a 'great' User Satisfaction Rating of 81% when considering 183 user reviews from 3 recognized software review sites.
athenaOne has a 'good' User Satisfaction Rating of 75% when considering 1000 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated athenaOne and concluded it earns best-in-class honors for Integration and Extensibility.
ICANotes is a robust solution for health practices. Users like the templates they provide as they are easy to get through. Documenting assessments and clinical notes is easy and makes compliance seamless. Users do not like the interface as it is hard to create individual notes, and the yellow background is not very pleasing to the eye. It also signs out when users lose internet connection. The support team is helpful in all areas like sales, technical support and training. Users were disappointed that it does not have telehealth support.
athenaOne brings a lot to the table for healthcare practices, with tools that make managing payments, billing and patient records a lot easier. One of the platform’s biggest strengths is its reporting capabilities, where it scored a perfect 100 in our analysis.You get both ready-made and customizable reports that break down everything from outstanding balances to revenue trends, so it’s easy to stay on top of your practice’s financial health. Plus, you can bookmark filters you use often and set up automated deliveries.When it comes to handling patient payments, the platform really shines, scoring a 92. It lets you accept direct ACH payments, send out detailed billing statements to patients and provide a transparent view of payment histories.You can send automated reminders, so patients know when a payment is due — no surprises, no confusion. This level of tracking and transparency is something you don’t always find, even in other competitive platforms like DrChrono.The system also tackles one of the biggest headaches in healthcare: coding accuracy. It scored 95 for medical coding, which means it does a solid job of helping providers document services and diagnoses correctly.We’re talking support for everything from CPT and E&M codes to ICD and NDC codes, which are essential for reducing errors in claims.Of course, no system is perfect, and some users have noted a few downsides. Navigation can be a bit of a chore, with some tasks requiring several clicks to get done. While some users appreciate the comprehensive interface, others feel it’s a bit too complex for everyday tasks, especially when you’re constantly switching between patient charts, scheduling and billing.There are also occasional stability issues — some users report crashes, particularly after software updates. But the good news is that customer support is generally responsive, so they’re there to help troubleshoot.Overall, though, the platform has shown tangible results. Just look at Peachtree Orthopedics: they reported a 240% increase in time-of-service collections and SCP Health saw a 67% drop in eligibility-related denials. Those are serious wins for any practice looking to boost revenue and reduce paperwork headaches.
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