Intergy vs NextGen Office

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Our analysts compared Intergy vs NextGen Office based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

NextGen Office Software Tool

Product Basics

Intergy by Greenway Health is a medical billing and practice management platform designed for healthcare providers of all sizes. It helps streamline workflows, enhance billing accuracy, and improve compliance with HIPAA and HL7 standards.

Key features include batch claim generation, claim scrubbing, automated payment posting and advanced reporting capabilities, helping practices reduce denials and optimize revenue cycle management.

Its flexibility and robust analytics make it especially valuable for practices transitioning to value-based care models like MIPS.

Its ability to handle complex billing scenarios and provide actionable insights has helped practices like Sammartino Ophthalmology and HealthLinc streamline their operations and improve financial outcomes.

Pricing is tailored to the specific needs of each practice.

Our Research Process for Intergy

Though we couldn’t get trial access, we were able to compare the system against competitors like athenaOne using our Jumpstart Platform.

We also went through case studies and infographics available on the vendor’s website, and went through tutorial videos on YouTube to see how the system works. Read on to discover our findings.

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NextGen Office is a cloud-based medical practice management software designed to streamline administrative tasks and improve patient care. Its intuitive interface and comprehensive features make it ideal for solo practitioners and small to mid-sized practices seeking to enhance efficiency and productivity. Key benefits include automated appointment scheduling, integrated billing and claims processing, electronic health records management, and patient portal access. This combination empowers practices to reduce paperwork, improve communication, and boost revenue. Popular features include customizable dashboards, reporting tools, e-prescriptions, and telehealth capabilities. These functionalities enhance clinical decision-making, streamline workflows, and provide a seamless patient experience. Compared to other practice management solutions, NextGen Office stands out for its user-friendly interface, robust features, and affordable pricing. Its cloud-based nature eliminates the need for expensive hardware and software installations, making it a cost-effective solution for practices of all sizes. Pricing plans are tiered based on practice size and desired features, starting from a competitive monthly fee per provider. This flexible structure allows practices to choose the plan that best suits their needs and budget.

Pros
  • User-friendly interface
  • Comprehensive features
  • Cloud-based accessibility
  • Affordable pricing
  • Scalable for practice growth
Cons
  • Occasional technical glitches
  • Limited customization options
  • Steeper learning curve for complex features
  • Limited reporting capabilities
  • Customer support could be improved
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$500/Provider, Monthly
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Tailored to your specific needs
$299/User, Monthly
Get a free price quote
Tailored to your specific needs
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Product Assistance

Documentation
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Live Online
Videos
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Claims Management: In our analysis, the platform achieved a perfect score of 100 for claims management capabilities, more than its alternatives like athenahealth (89). It enables you to:
    • Generate batch claims to submit multiple claims at once in a single file.
    • Use the CMS-1500 form, the standard health insurance claim form, for billing.
    • Prevent claim errors by catching incomplete or inaccurate details before submission.
    • Create claims easily for services rendered.
    • Track claim history with filters based on dates, insurance type and more.
    • Reconcile claims by matching insurance payments with outstanding invoices to ensure accuracy.
    • Validate claims against billing rules, fee schedules and enrollment statuses for accuracy.
  • Insurance Payments Management: With a score of 90 in insurance payments management, the system surpassed athenahealth by a notable 10 points. It helps you:
    • Resolve denied claims by identifying and addressing the causes.
    • Manage insurance payments using automated electronic remittance advice (ERA).
    • Track claim statuses throughout the submission process.
    • Maintain a comprehensive payer list for billing.
  • Medical Coding: Assign the correct ICD-10, CPT/HPCS, E&M, NPI and taxonomy billing codes to avoid claim denials.
  • Compliance and Security: The platform helps you stay compliant with HIPAA and HL7 standards. It enables you to assign role-based access and set two-factor authentication for security purposes.
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  • Streamline Workflows: Enable physicians and admin staff to seamlessly switch between patient accounts using intuitive and user-friendly billing modules. Enhance user experiences through intuitive workflows that simplify patient encounter documentation from forms to charting to billing.  
  • Enhance Communication: Implement patient portals to foster seamless patient-provider collaboration. Use secure messaging and video chat tools for timely and effective interactions. 
  • Improve Productivity and Efficiency: Use automation tools to save time on redundant administrative and clinical tasks. Streamline patient tasks, reduce manual data entry burdens and attend to more patients using electronic billing, documentation and appointment scheduling features.  
  • Provide Remote Care: Use telehealth features to set up virtual patient consultations. Provide physicians and patients with direct access to lab test results, medical files, prescriptions, treatment notes and more with mobile apps.  
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  • Billing: Generate and send invoices to patients with just a few clicks. Track patient payments, co-pays, insurance reimbursements and outstanding balances from a single screen. 
  • Claims Management: Create, submit and track insurance claims. Automatically reviews claims for errors or missing information before submission.
  • Denial Resolution: Address denied claims caused by incorrect coding or missing information. Identify the error, input the correct code or complete the required details, and resubmit the claim promptly to ensure resolution.
  • A/R Follow-Up: Gain real-time visibility into unpaid claims and patient dues and send automated payment reminders to patients to ensure timely collections.
  • Medical Coding: Get real-time suggestions for appropriate diagnosis and procedure codes during patient documentation to ensure accurate coding.
  • Clearinghouse: Send claims to clearinghouses to scrub them and eliminate any errors that might cause rejection, expediting reimbursement. 
  • Payment Posting: Automatically apply payments received (from insurance or patients) to the correct accounts, reducing manual entry errors.
  • Document Management: Upload patient lab results, prescriptions or imaging files directly into the system. Link these documents to the patient’s profile for easy access during future visits.
  • Appointment Scheduling: Enable patients to log in to the portal, view available time slots and schedule their appointments at their convenience. Send the patient a confirmation email or text and a reminder closer to the appointment date.
  • Customizable Templates: Choose from over 500 prebuilt, specialty-specific forms tailored to your clinical needs. Edit existing templates or create new ones to match your practice’s workflows. Sync templates with transcription or dictation tools for faster data entry.
  • Electronic Prescribing: Allow providers to electronically prescribe controlled and non-controlled substances directly from the system. Access a patient's controlled substance prescription history before issuing a new prescription. Get real-time alerts for potential drug interactions and allergies during the prescribing process.
  • Practice Analytics: Generate detailed reports on revenue streams, expenses and profitability. Track essential metrics such as patient volume, appointment no-show rates and billing efficiency. Gain insights into outstanding balances, aging reports and collection rates.
  • Patient Portal: Allow patients to access their health information including lab results, medication lists and visit summaries. Enable them to pay their bills online and send messages to their providers from a secure portal.
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  • Appointment Scheduling: Navigate and simplify appointment scheduling using the automated calendar module. Click and drag current appointments to another time slot to make booking changes. Use color-coded labels to highlight high-priority cases.  
  • Point-of-Care Charting: Drive efficiency by updating patient charts or records in real time. Customize templates based on specialty. Give physicians the option to talk, type or touch while charting. 
  • Patient Portal: Enable patients to schedule appointments, make payments, request medication refills and receive appointment reminders online. Let them schedule and attend telehealth appointments from anywhere across the world. 
  • Revenue Cycle Management: Implement insurance claim sweeping and scrubbing processes to reduce risks and coding errors. Automate medical billing and revenue management tasks to achieve higher first-time acceptance rates and minimize claim rejections. 
  • Mobile Apps: Seamlessly manage patient data on the go with EHR mobile apps. Let physicians handle tasks while they're away from the office. Complete important tasks and update patient records from anywhere. Capture and upload photos or scan documents directly into the system using iPads or tablets to reduce manual data entry needs later.  
  • Insurance Eligibility Verification: Customize claims individually to provide accurate and personalized billing for each patient. Gain insights into patients' financial histories to assess potential payments risks. Integrate insurance eligibility checks into daily workflows to maximize efficiency and save staff time.  
  • Templates: Personalize claim follow-up rules according to your physicians' preferences. Create custom forms to expedite patient registration to circumvent the need for individual detail inquiries. 
  • Reporting:  Identify health patterns and trends for accurate diagnosis and effective treatment recommendations. Optimize financial management and track performance using practice-wide analytics. Enhance decision-making with data-driven insights and actionable intelligence. 
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Product Ranking

#31

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#145

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Clinical Charts Clinical Documentation Dashboards And Reporting Electronic Prescriptions Medical Billing Mobile Capabilities Notes And Templates Patient Engagement Platform Capabilities Platform Security And Compliance Telehealth 100 88 83 100 91 31 100 93 63 94 54 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 166 reviews
Good User Sentiment 1397 reviews
80%
of users recommend this product

Intergy has a 'great' User Satisfaction Rating of 80% when considering 166 user reviews from 3 recognized software review sites.

79%
of users recommend this product

NextGen Office has a 'good' User Satisfaction Rating of 79% when considering 1397 user reviews from 3 recognized software review sites.

3.8 (37)
3.7 (147)
n/a
4.0 (1241)
4.2 (98)
n/a
3.5 (31)
3.8 (9)

Awards

SelectHub research analysts have evaluated Intergy and concluded it earns best-in-class honors for Electronic Prescriptions.

Electronic Prescriptions Award

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Synopsis of User Ratings and Reviews

Automated Claim Scrubbing: The system helps you scrub claims for errors before sending them to payers, helping you avoid claim rejections.
Reduced Administrative Burden: Features like automated charge capture, claim scrubbing, and denial management reduce manual intervention and speed up workflows.
Remote Accessibility: Staff can log into the system from home, another office or even while traveling, ensuring billing tasks don’t stop, even if people aren’t in the office.
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Ease of Use: The product’s UI is intuitive and easy to understand, according to 95% of users.
Medical Billing: Many users who reviewed this pro said the solution helps them easily switch between multiple patient accounts.
Cost: More than 90% of users who reviewed this pro mentioned that the product’s budget-friendly.
Support: 80% of users appreciated the support team’s responsiveness and prompt problem solving abilities.
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Dependence on Internet Connectivity: Cloud-based systems rely on stable internet connectivity, so disruptions like outages can halt operations.
Data Migration Challenges: Historical data may be incompatible with the new system, requiring manual adjustments or data cleaning.
Inconsistent Customer Support: Vendors without 24/7 support may leave critical problems unresolved during peak hours.
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Speed: System updates require a significant amount of time, according to 86% of users.
Integration: Users who reviewed this con said it's difficult to integrate with other systems.
Functionalities: Many users find the system overwhelming due to its numerous modules, making it difficult for them to learn and work simultaneously.
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Intergy helps you address both clinical and financial needs in one platform, making it easier for you to manage everything from patient care to billing without juggling multiple systems.What stands out are its top-notch claims management capabilities. Features like batch claim generation and automated scrubbing help practices avoid common billing hurdles by catching errors early, expediting the reimbursement process.It also enables you to track claims through every stage, giving you better control over your revenue cycles — which takes a load off whoever manages accounts receivable.What’s even more impressive is how customizable Intergy is. It doesn’t force you into a cookie-cutter workflow. Instead, it lets you tailor forms, templates and even processes to fit your specific needs. This flexibility is especially important for practices juggling multiple specialties or unique patient care scenarios.That said, any cloud-based platform isn’t without challenges. Reliable internet connectivity is a must, which can be a concern for practices in areas with spotty service. Additionally, transitioning from older systems can pose some hurdles with data migration.Overall, the system is designed to simplify the complex workflows of modern healthcare. It’s not just about checking boxes for compliance or streamlining billing. Intergy is built to help providers focus on what really matters: delivering quality patient care.

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Reviews of NextGen Office reveal a mixed bag of experiences. Some users praise its user-friendly interface, comprehensive features, and cloud-based accessibility, stating it significantly streamlines workflow and improves efficiency. "NextGen Office has been a game-changer for our practice. The scheduling and billing features are incredibly intuitive, and the cloud-based access allows us to work from anywhere," said one satisfied user. "Compared to our previous software, NextGen Office is much more user-friendly and has helped us reduce administrative tasks by at least 50%." However, others express frustration with occasional technical glitches, limited customization options, and a steeper learning curve for complex features. "While NextGen Office has many features, some are not readily apparent or require extensive training to utilize fully," commented one user. "Additionally, the occasional technical issues can be disruptive to workflow." This user also noted that compared to other products like Athenahealth, NextGen Office offers less flexibility in customizing workflows and reporting. Despite these drawbacks, many users acknowledge NextGen Office's affordability and scalability, highlighting its ability to grow with their practice. "The cloud-based solution eliminates the need for expensive hardware investments, which is a huge benefit for smaller practices," shared another user. "Additionally, the tiered pricing plans allow us to choose the features we need without breaking the bank." This user also noted that NextGen Office integrates well with other healthcare systems, making it a powerful tool for collaboration and data sharing. Overall, user reviews suggest that NextGen Office is a viable option for medical practices seeking a comprehensive and affordable solution. Its user-friendly interface, robust features, and cloud-based accessibility make it ideal for streamlining workflow and improving efficiency. However, potential users should be aware of the occasional technical glitches, limited customization options, and steeper learning curve for complex features. By carefully considering their needs and priorities, practices can determine if NextGen Office is the right fit for their medical practice management.

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