iSalus vs MaximEyes

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Our analysts compared iSalus vs MaximEyes based on data from our 400+ point analysis of EHR Software, user reviews and our own crowdsourced data from our free software selection platform.

iSalus Software Tool
MaximEyes Software Tool

Product Basics

iSalus is a cloud-based electronic health records (EHR) solution that offers practice management and billing services. Its adaptable platform is accessible from any location with internet access, making it convenient for doctors to manage appointments, patient information, and financial data. The system is designed to accommodate the unique workflows of various medical specialties, including nephrology, neurosurgery, and pain management. iSalus is particularly well-suited for small to mid-sized practices seeking a comprehensive and user-friendly solution. Its robust features streamline administrative tasks, improve billing accuracy, and enhance patient care. Some notable features include chronic care management, remote patient management, and a billing system that boasts a 98% first-submission claim rate.

The software starts at $149.00 per month, per user, making it an affordable option for practices of all sizes. For a precise pricing quote tailored to your specific needs, it is recommended to reach out to SelectHub.

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MaximEyes by First Insight is a cloud-based software solution to manage patient and staff records, generate comprehensive billing statements, track cash flows and maintain database privacies. Its image management capabilities, along with practice and revenue management, streamline workflows by improving staff efficiencies, patient-physician communication and healthcare outcomes.
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$149/User, Monthly
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$350 Monthly
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Tailored to your specific needs
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24/7 Live Support
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24/7 Live Support

Product Insights

  • Save Money: Solutions from iSalus handle many tasks, including billing, practice management, EHR and EMR. With a cloud-based architecture, iSalus can cover all of your medical needs without needing to be installed locally. 
  • Generate Revenue: With more effective and timely care comes greater potential for revenue and more customers coming through your practice doors. 
  • Serve Patients: You can streamline your patient care procedures — from billing to scheduling and charting — thus allowing you to better serve the patient. Charts are robust and shareable, and billing can be handled promptly, taking additional stressors off the patient. 
  • Maintain Compliance: ISalus’s products are HIPAA and MACRA certified, as well as certified for meaningful use standards, meaning you can protect patient data and protect yourself from fines. 
  • Reduce Clinical Turnover: The family of iSalus products is meant to handle and automate several crucial business functions, reducing stress and ultimately lowering turnover rates. 
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  • Patient Check-In: Prevent staff from forgetting crucial patient details. Review patient records with hyperlinks to previous reports and real-time test results. 
  • Quick Navigation: Enable staff and healthcare professionals to find available slots and reschedule appointments without rekeying individual data. 
  • Save Time: Spend less time looking for documents and codes. Use a modifiable rules engine to build coding confidence and boost workflow efficiency. 
  • Accuracy: Frame electronic orders and statements to enable accurate data charting among physicians, staff members and lab partners. Use a package building option to speed up entries for automatic price updates. 
  • Patient Communication: Engage with patients using HIPAA compliant text appointments. 
  • Revenue Measurement: Target best income-generating opportunities to track staff performances, sales analytics and profitability. 
  • Fewer Errors: Use data capture to optimize workflows and minimize errors in patient documentation and invoicing statements. 
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  • Practice Management: Practice management software enables you to track patients, assign rooms and direct clinicians. It also ensures that providers are equipped with the correct clinical tools for the job, by assigning patients to rooms in tandem with available tools. 
  • Billing: Billing features offer complete integration with other iSalus products, as well as access to a robust team of iSalus billing specialists, who can handle billing tasks from the minute a bill is sent out to when it’s finally processed. The company boasts 100% transparency with its billing features. 
  • Scheduling: This feature enables back-office managers and administrators to seamlessly schedule patients for either follow-ups or critical patient procedures. Schedules are recorded, reminders and alerts can be sent out via SMS or email, and information is automatically entered into a patient’s medical chart. 
  • Patient Portals: With patient portals, patients can gain access to their medical records via a mobile application or an online web portal. It also gives clinicians a chance to ensure patient-provider record parity. 
  • EHR and EMR: A standard feature, iSalus offers EHR and EMR tools. Records are robust, customizable, HIPAA compliant, and most importantly: portable. 
  • Mobile Application: The mobile application is a practice on-the-go. It offers a near-complete mobile practice, with billing, prescribing, scheduling and charting features, all from a clinician’s smartphone. 
  • Meaningful Use, HIPAA and MACRA Certified: All of the company’s products have been certified to meet meaningful use standards and are HIPAA compliant. They offer continual data backups, 256-bit encryption, continual monitoring and storage in a state-of-the-art data center.
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  • Scheduling: View multiple appointments and up to six other resources on a single window. Enable reminders for patients assigned to waitlists. Use drag-and-drop functionality to manage rescheduling and appointment follow-ups.  
  • Patient Portal: View and capture key patient information including treatment histories, real-time test reports, complaints and insurance claims. 
  • Integrated Database: Streamline workflows with integrated charting. Exchange data, diagnostic instruments and equipment among staff members and healthcare providers. View the same database on multiple devices and enable simultaneous data documentation and editing from multiple sources. 
  • Reporting: Create custom alerts for patient appointments including billing and scheduling to generate accurate healthcare reports. Monitor staff performance and assign duties to work queues. 
  • Demographics: Review patient information on a single window. Navigate to specific patient records using the file structure option.  
  • Personalized Dashboard: Use customizable templates for patient check-in and check-out records and exam reports. 
  • E-Prescribing: Gain access into patients’ medication histories and clinical records to generate electronic prescriptions. Drive medication adherence and improve health outcomes by importing treatment-specific prescriptions by other physicians. 
  • Inventory: Manage, reconcile and generate significant inventory reports to reduce data entries and boost orders. Track sales reports, cost of goods, incomes and profit estimates in real time. 
  • Comprehensive Invoicing: Use superbills to simplify patient statements and bill receipts. Maintain all charges, including various insurance claims, grouped in a single document.  
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Product Ranking

#34

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#119

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User Sentiment Summary

Good User Sentiment 44 reviews
Great User Sentiment 35 reviews
72%
of users recommend this product

iSalus has a 'good' User Satisfaction Rating of 72% when considering 44 user reviews from 3 recognized software review sites.

87%
of users recommend this product

MaximEyes has a 'great' User Satisfaction Rating of 87% when considering 35 user reviews from 1 recognized software review sites.

2.0 (1)
n/a
3.8 (7)
n/a
n/a
4.37 (35)
3.6 (36)
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Synopsis of User Ratings and Reviews

Comprehensive Feature Set: iSalus is praised for offering a wide array of features, including patient management, billing, and telehealth, all within a single platform.
Improved Efficiency: Users have reported that iSalus streamlines workflows, which leads to increased efficiency for their practice.
Customizable: The software allows for some level of customization so users can tailor certain features to better suit their needs.
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Intuitive design: Users praise MaximEyes for its user-friendly interface, making it easy to navigate and find information quickly.
Comprehensive features: MaximEyes offers a wide range of features, including scheduling, billing, and electronic health records, covering the essential needs of an eye care practice.
Excellent customer support: Users consistently report positive experiences with MaximEyes' customer support team, highlighting their responsiveness and helpfulness in resolving issues.
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Steep Learning Curve: iSalus EHR is often cited as difficult to learn, with an unintuitive user interface that can be challenging for new staff members to master.
Technical Issues: Users frequently report experiencing technical problems such as software glitches, system slowdowns, and difficulties integrating with other systems.
Slow Performance: The system can become slow and cumbersome when handling a high volume of data or when multiple users are accessing it concurrently, impacting efficiency.
Poor Customer Support: Users have expressed frustration with slow response times from the iSalus customer support team, leading to prolonged downtime and unresolved issues.
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Clunky Interface: Users have reported that the software feels outdated and isn't as intuitive to use as other EHR options. Navigating the system and finding information can be cumbersome.
Limited Customer Support: Some users have expressed frustration with the quality and availability of customer support, finding it difficult to get timely help when they encounter issues.
Slow Performance: MaximEyes has been criticized for its slow loading times and overall sluggish performance, which can impact productivity and efficiency in a busy healthcare setting.
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User reviews of iSalus from the past year present a mixed bag. While iSalus is lauded by some for its comprehensive features, others find it a bitter pill to swallow due to its clunky interface and intermittent technical hiccups. A standout feature is its all-in-one platform, integrating patient management, billing, and telehealth - a godsend for streamlining workflows. One user lauded the ease of adding new patients and navigating the software compared to other EHR systems. However, the honeymoon phase seems to be short-lived for some, as complaints about freezing screens, an unintuitive interface, and sluggish customer support abound. Some users have even described the system's billing practices as "suspect," which raises serious red flags. Despite these drawbacks, many users appreciate the software's customizability, citing the ability to tailor templates to meet specific documentation needs as a major plus. Ultimately, iSalus seems best suited for those willing to brave the initial learning curve and occasional technical snags in exchange for a feature-rich platform. Smaller practices that prioritize an integrated system over a seamless user experience might find iSalus a good fit.

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Want to maximize your practice's efficiency? MaximEyes, an EHR and practice management solution specifically designed for eye care professionals, has garnered a mixed bag of reviews. Users appreciate its robust features, particularly its intuitive interface, comprehensive reporting capabilities, and seamless integration with ophthalmic devices. For instance, many find the system's ability to generate detailed reports on patient demographics, appointment history, and billing information invaluable for streamlining operations and identifying areas for improvement. However, some users have expressed frustration with occasional software glitches and the need for more responsive customer support. Despite these drawbacks, MaximEyes stands out for its specialization in eye care, offering features tailored to the unique needs of ophthalmologists and optometrists. This includes specialized exam templates, image management tools, and integration with the American Optometric Association's MORE Registry. This focus makes MaximEyes a compelling choice for eye care practices seeking a comprehensive, industry-specific solution. While the system's learning curve and occasional technical hiccups might pose challenges for some, its strengths lie in its intuitive design, powerful reporting tools, and specialized features. Ultimately, MaximEyes is best suited for eye care practices seeking a comprehensive, industry-specific solution that can streamline workflows and enhance patient care, but they should be prepared to potentially troubleshoot technical issues and advocate for themselves when seeking customer support.

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