WhenToWork vs Schedule360

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Our analysts compared WhenToWork vs Schedule360 based on data from our 400+ point analysis of Employee Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

WhenToWork Software Tool
Schedule360 Software Tool

Product Basics

WhenToWork is a cloud-based solution that helps businesses create and manage schedules for hourly workers. It offers a free mobile app that supports time tracking, allowing employees to punch in and out of work remotely.

The platform’s standout feature is its one-click scheduling that uses a proprietary algorithm to generate optimal shift schedules, minimizing conflicts and reducing human error. With just a few clicks, you can create efficient work plans that ensure your team is adequately staffed at all times.

Employees can easily input their preferred, disliked and unavailable work times, allowing managers to make informed decisions when creating schedules. This feature enhances employee satisfaction and minimizes scheduling conflicts by ensuring that employees are working shifts that align with their availability and preferences.

This platform lets you prioritize clear communication and accountability within your team. It automatically sends notifications to employees when their shifts are created or updated, ensuring everyone stays informed. This enhances employee engagement and reduces the risk of missed shifts.

WhenToWork offers a 30-day trial period, allowing you to test the platform’s suitability for your scheduling needs. Its paid plans start from $38 per month, with pricing based on the number of employees and the subscription duration. Unlike other platforms, it doesn’t offer tiered plans based on features — every plan includes the full toolkit.

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Schedule360 is a comprehensive software solution designed to streamline employee scheduling and task management. It is particularly well-suited for industries with complex staffing needs, such as healthcare, retail, and public safety, due to its ability to handle intricate scheduling requirements and ensure optimal shift coverage. The software offers significant benefits, including reduced administrative workload, improved shift coverage, and enhanced employee satisfaction through better schedule transparency and flexibility.

Popular features of Schedule360 include automated shift assignments, real-time schedule updates, and robust reporting tools that provide insights into staffing patterns and labor costs. Users appreciate its intuitive interface and the ability to access schedules from any device, which enhances communication and coordination among team members. Compared to similar products, Schedule360 is often praised for its reliability and user-friendly design, making it a preferred choice for organizations seeking efficient scheduling solutions.

Pricing for Schedule360 typically varies based on the number of users and specific features required, with options for monthly or annual payments. This flexible pricing structure allows organizations to scale the solution according to their needs and budget.

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Product Insights

  • Effortless Schedule Management: WhenToWork’s scheduling toolkit is its highest-rated module, with an 89 rating from our analysts. From ad-hoc adjustments to automated scheduling, the platform provides a flexible, efficient solution. It also offers features like break scheduling, color-coded schedules and configurable options that improve the overall scheduling process.
  • Efficient Reporting: Rated 81 by our analysts, the platform’s reporting toolkit is its second highest-rated module. It offers customizable dashboards and pre-built reports to meet your unique reporting requirements. With the ability to create custom reports, apply filters and generate visualizations, you can easily drill down into data, identify trends and make data-driven decisions. Additionally, WhenToWork's report scheduling and sharing capabilities streamline communication and collaboration.
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  • Improved Efficiency: Automate scheduling tasks to save time and reduce administrative workload.
  • Enhanced Communication: Centralized platform for updates and notifications ensures all employees are informed in real-time.
  • Reduced Errors: Minimize scheduling conflicts and double-bookings with intelligent conflict detection.
  • Increased Flexibility: Easily adjust schedules to accommodate last-minute changes or employee requests.
  • Better Compliance: Ensure adherence to labor laws and company policies with built-in compliance checks.
  • Cost Savings: Optimize labor costs by aligning staffing levels with actual demand.
  • Employee Satisfaction: Empower employees with self-service options for shift swaps and availability updates.
  • Data-Driven Decisions: Utilize detailed reports and analytics to make informed staffing decisions.
  • Scalability: Adapt the system to grow with your business, accommodating more employees and locations seamlessly.
  • Enhanced Security: Protect sensitive employee data with robust security measures and access controls.
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  • Flexible Scheduling: You get multiple scheduling views, task templates and drag-and-drop tools to create different types of recurring schedules for multiple locations.
  • Import/Export: It lets you import shifts via Excel and .CSV files or export schedules in Excel format.
  • Automated Assignments: You can define rules to automatically assign shifts based on employee preferences and availability.
  • Employee Self-Service: Design unique portals for each team member based on their seniority, job roles and access requirements. Employees can log in via desktops or the mobile app to view and swap schedules, receive messages, and submit time off requests.
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  • Customizable Scheduling: Tailor schedules to meet the specific needs of your organization, whether it's for healthcare, retail, or any other industry.
  • Real-Time Updates: Instantly update and communicate schedule changes to employees, ensuring everyone is on the same page.
  • Shift Swapping: Allow employees to swap shifts with one another, subject to managerial approval, to accommodate personal needs without disrupting operations.
  • Automated Notifications: Send automatic alerts and reminders to employees about upcoming shifts, changes, or important announcements.
  • Compliance Management: Ensure schedules comply with labor laws and organizational policies, reducing the risk of violations and penalties.
  • Time-Off Requests: Streamline the process for employees to request time off, with an easy-to-use interface for both submission and approval.
  • Reporting and Analytics: Generate detailed reports on scheduling patterns, labor costs, and employee attendance to make data-driven decisions.
  • Mobile Access: Provide employees with the ability to view and manage their schedules from any mobile device, enhancing accessibility and convenience.
  • Integration Capabilities: Seamlessly integrate with other HR and payroll systems to ensure data consistency and streamline administrative tasks.
  • Role-Based Access Control: Assign different levels of access to users based on their roles, ensuring sensitive information is only available to authorized personnel.
  • Self-Scheduling Options: Empower employees to select their own shifts within predefined parameters, increasing job satisfaction and reducing administrative burden.
  • Overtime Management: Monitor and control overtime to manage labor costs effectively and prevent employee burnout.
  • Multi-Location Support: Manage schedules across multiple locations from a single platform, ideal for organizations with a dispersed workforce.
  • Employee Availability Tracking: Keep track of employee availability to ensure optimal shift coverage and minimize scheduling conflicts.
  • Custom Reporting: Create custom reports tailored to your specific needs, providing insights into various aspects of your scheduling operations.
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Product Ranking

#5

among all
Employee Scheduling Software

#31

among all
Employee Scheduling Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Collaboration Employee Management Leave And Absence Management Mobile Capabilities Platform Capabilities Reporting And Analytics Schedule Management Security And Compliance Shift Management Time And Attendance Management 52 62 79 55 67 81 89 37 82 27 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 226 reviews
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89%
of users recommend this product

WhenToWork has a 'great' User Satisfaction Rating of 89% when considering 226 user reviews from 4 recognized software review sites.

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Synopsis of User Ratings and Reviews

Ease of Use: Users praised the platform’s user-friendly interface and ease of use across all user types. Its intuitive navigation simplifies shift management, schedule swaps and coworker communication. The platform also provides useful "how-to" videos, making it easier for users to understand the system without needing live support.
Better Customization and Flexibility: Users appreciated the ability to customize schedules, permissions and worker roles. It’s easy to switch shifts and see assigned shifts in one place.
Easy Reporting: The one-click report generation feature helps users manage budgets and track employee hours. This is especially helpful for administrators manually comparing scheduling costs with budgetary constraints.
Improved Remote Workability: Reviews highlight the benefit of accessing the software from any mobile device, making it convenient for teams to check schedules, receive notifications and streamline internal communications.
Simple Implementation Process: Users from small and medium businesses appreciated the software’s lightweight nature. It requires minimal IT involvement and can be deployed quickly across multiple departments.
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Easy to Use: Users consistently praise Schedule360 for its intuitive interface, making it easy to navigate and manage schedules, even for those with limited tech experience.
Time-Saving Features: Schedule360's automated features, like shift scheduling and time-off requests, streamline the process, freeing up managers' time for other tasks.
Improved Communication: The platform's communication tools, such as notifications and messaging, help keep employees informed about schedule changes and updates, reducing confusion and missed shifts.
Mobile Accessibility: Schedule360's mobile app allows employees to view and manage their schedules on the go, providing flexibility and convenience.
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Lack of Live Support: Live representatives are unavailable, especially during troubleshooting. Instead, the platform relies on video tutorials, which may not be sufficient in urgent situations.
Complicated Staff Availability Settings: Some reviewers found the "date specific" availability options frustrating, as it often caused confusion when scheduling in advance. Also, the inability to fully turn off certain options, like the "dislike" function, can complicate determining worker availability.
Limited Enterprise Features: Users from larger businesses noted that the platform lacks advanced enterprise-level security settings and integration support, making it less ideal for organizations with complex needs.
Cluttered Interface: The schedule display can sometimes be confusing or cluttered, particularly when many shifts are on the board. This makes it harder to quickly view and understand schedules at times.
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Limited Customization: Some users find the scheduling options to be inflexible, making it difficult to accommodate unique employee needs or business requirements. For example, they may not be able to easily set up different shift types or break schedules.
Steep Learning Curve: The interface can be complex and overwhelming for new users, requiring significant time and effort to master the system. This can be frustrating for employees who are already busy with their daily tasks.
Mobile App Issues: The mobile app has been reported to have performance issues, such as slow loading times or crashes, which can disrupt scheduling and communication. This can be particularly problematic for employees who rely on their mobile devices for scheduling updates.
Lack of Integration: Schedule360 may not integrate seamlessly with other business systems, such as payroll or time tracking software. This can lead to data duplication and manual workarounds, which can be time-consuming and error-prone.
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WhenToWork is a user-friendly online scheduling solution for small and medium-sized businesses. Its intuitive interface and straightforward features make it a viable option for businesses looking to ditch paper trails and digitize their scheduling operations.My experience with WhenToWork began with a simple sign-up process that required minimal information. The platform guided me through a brief onboarding process, where I provided details about my business and team members. While the onboarding process was straightforward, I noticed the business category list didn’t offer many options for construction-related industries.Upon accessing the web platform, I was greeted by a somewhat outdated design that felt reminiscent of an earlier era. While the layout was clean and easy to navigate, a modern update could benefit its overall aesthetic. The main menu has sections for schedules, employees, trades, time off, messaging, reports and current on-duty employees.The mobile app, however, offers a more streamlined experience with a user-friendly interface. It provides quick access to schedules, shift trades, time off, messaging, staff information and a link to the full web version. The app's dashboard offers a clear overview of assignments, time off, shift trades and messages.The messaging features are designed for efficient team communication. You can send and receive messages, create urgent alerts, and post on a bulletin board. The “Reports” section offers customizable reporting options, allowing you to generate reports based on various criteria and export them for further analysis.Overall, WhenToWork is a suitable option for businesses with basic scheduling needs. Its user-friendly interface, straightforward features and robust reporting capabilities make it a viable choice for organizations that prioritize simplicity and ease of use. However, businesses seeking a more modern and feature-rich platform may need to explore other options.

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User reviews from the past year present a mixed bag when it comes to Schedule360. Some users praise its robust customization options, highlighting how it can be tailored to accommodate complex scheduling needs like varying shift lengths, employee roles, and departmental requirements. This granular control is lauded for improving efficiency and ensuring coverage for critical operations, particularly in healthcare settings. However, this strength is also cited as a weakness by some, who find the interface clunky and difficult to navigate, especially for new users. The learning curve is described as steep, requiring extensive training and leading to frustration among employees trying to access basic information like their schedules or request time off. While Schedule360 offers features like automated scheduling and shift-swapping, some users report these functionalities to be less intuitive and user-friendly compared to competitors like TrackSmart Scheduling or Buddy Punch. A common thread in negative reviews is the lack of responsive customer support, with users expressing dissatisfaction over delays and unhelpful responses. In conclusion, Schedule360 might be a good fit for larger organizations with dedicated administrative staff who can invest time in learning the system and training employees. However, smaller businesses or those seeking a more user-friendly and intuitive experience might find better alternatives in the market.

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