WhenToWork vs ShiftNote

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Our analysts compared WhenToWork vs ShiftNote based on data from our 400+ point analysis of Employee Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

WhenToWork Software Tool
ShiftNote Software Tool

Product Basics

WhenToWork is a cloud-based solution that helps businesses create and manage schedules for hourly workers. It offers a free mobile app that supports time tracking, allowing employees to punch in and out of work remotely.

The platform’s standout feature is its one-click scheduling that uses a proprietary algorithm to generate optimal shift schedules, minimizing conflicts and reducing human error. With just a few clicks, you can create efficient work plans that ensure your team is adequately staffed at all times.

Employees can easily input their preferred, disliked and unavailable work times, allowing managers to make informed decisions when creating schedules. This feature enhances employee satisfaction and minimizes scheduling conflicts by ensuring that employees are working shifts that align with their availability and preferences.

This platform lets you prioritize clear communication and accountability within your team. It automatically sends notifications to employees when their shifts are created or updated, ensuring everyone stays informed. This enhances employee engagement and reduces the risk of missed shifts.

WhenToWork offers a 30-day trial period, allowing you to test the platform’s suitability for your scheduling needs. Its paid plans start from $38 per month, with pricing based on the number of employees and the subscription duration. Unlike other platforms, it doesn’t offer tiered plans based on features — every plan includes the full toolkit.

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ShiftNote is a cloud-hosted solution that offers a manager’s logbook to create shift notes electronically while accessing them from anywhere. The intuitive logbook simplifies communication between employees and managers.

Businesses can design and edit shifts online, create and assign tasks, send messages and share documents across locations. It significantly reduces the time spent in creating weekly or monthly schedules. An internal email structure helps delegate shifts and roles. Businesses can access accurate forecasts to prepare for possible customer influx.
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$40 Monthly
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Tailored to your specific needs
$34.95 Monthly
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Tailored to your specific needs
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Product Assistance

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24/7 Live Support
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Product Insights

  • Effortless Schedule Management: WhenToWork’s scheduling toolkit is its highest-rated module, with an 89 rating from our analysts. From ad-hoc adjustments to automated scheduling, the platform provides a flexible, efficient solution. It also offers features like break scheduling, color-coded schedules and configurable options that improve the overall scheduling process.
  • Efficient Reporting: Rated 81 by our analysts, the platform’s reporting toolkit is its second highest-rated module. It offers customizable dashboards and pre-built reports to meet your unique reporting requirements. With the ability to create custom reports, apply filters and generate visualizations, you can easily drill down into data, identify trends and make data-driven decisions. Additionally, WhenToWork's report scheduling and sharing capabilities streamline communication and collaboration.
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  • Fast Scheduling: Use a duplication tool to repeat set shifts while expediting the scheduling process. Create new schedules using customizable templates while speeding up schedule-building processes. 
  • Streamline Communications: Use an internal email function to send prompt shift updates while establishing accountability. Inform teams about shift modifications using an internal messaging capability. 
  • Manage Multiple Locations: Scale it to manage multiple locations. Step in to resolve scheduling and other issues at any branch. 
  • Manage Leaves and Shift Swaps: Manage shift swaps and leaves while approving or rejecting the requests. Communicate decisions through appropriate channels. 
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  • Flexible Scheduling: You get multiple scheduling views, task templates and drag-and-drop tools to create different types of recurring schedules for multiple locations.
  • Import/Export: It lets you import shifts via Excel and .CSV files or export schedules in Excel format.
  • Automated Assignments: You can define rules to automatically assign shifts based on employee preferences and availability.
  • Employee Self-Service: Design unique portals for each team member based on their seniority, job roles and access requirements. Employees can log in via desktops or the mobile app to view and swap schedules, receive messages, and submit time off requests.
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  • Shift Scheduling: Plan employee schedules while making shift changes as per staff availability and requests. Maintain schedules for multiple departments while modifying them according to needs. 
  • Task Management: Share and manage annual task calendars using an advanced task management module. Schedule tasks while monitoring workflow processes. 
  • Performance Management: Monitor employee performance using the stat tracking and key performance indicator function. Maintain staff schedules and digital logbook entries while arranging meetings for multiple branches. 
  • Sales Forecasting: Forecast sales using historical data to set weekly labor and operational budgets. Generate MIS reports to get detailed business insights. 
  • Event Calendar: Use the calendar view to get information on upcoming events while broadcasting company-specific events. Mark dates, leave comments and share with teams to keep everyone on the same page. 
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Product Ranking

#5

among all
Employee Scheduling Software

#41

among all
Employee Scheduling Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Collaboration Employee Management Leave And Absence Management Mobile Capabilities Platform Capabilities Reporting And Analytics Schedule Management Security And Compliance Shift Management Time And Attendance Management 52 62 79 55 67 81 89 37 82 27 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 226 reviews
Great User Sentiment 8 reviews
89%
of users recommend this product

WhenToWork has a 'great' User Satisfaction Rating of 89% when considering 226 user reviews from 4 recognized software review sites.

86%
of users recommend this product

ShiftNote has a 'great' User Satisfaction Rating of 86% when considering 8 user reviews from 2 recognized software review sites.

4.7 (15)
3.75 (1)
4.3 (93)
n/a
4.5 (114)
4.4 (7)
4.5 (4)
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Synopsis of User Ratings and Reviews

Ease of Use: Users praised the platform’s user-friendly interface and ease of use across all user types. Its intuitive navigation simplifies shift management, schedule swaps and coworker communication. The platform also provides useful "how-to" videos, making it easier for users to understand the system without needing live support.
Better Customization and Flexibility: Users appreciated the ability to customize schedules, permissions and worker roles. It’s easy to switch shifts and see assigned shifts in one place.
Easy Reporting: The one-click report generation feature helps users manage budgets and track employee hours. This is especially helpful for administrators manually comparing scheduling costs with budgetary constraints.
Improved Remote Workability: Reviews highlight the benefit of accessing the software from any mobile device, making it convenient for teams to check schedules, receive notifications and streamline internal communications.
Simple Implementation Process: Users from small and medium businesses appreciated the software’s lightweight nature. It requires minimal IT involvement and can be deployed quickly across multiple departments.
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Easy to Use: Users have praised ShiftNote's user-friendly interface, finding it easy to navigate and utilize for scheduling and communication purposes.
Improved Communication: The platform facilitates better communication among team members, allowing for seamless shift changes and updates.
Performance Tracking: ShiftNote enables managers to monitor employee performance, providing insights into attendance, punctuality, and overall efficiency.
Shift Swaps: Employees can easily request and manage shift swaps through the platform, streamlining the process and reducing scheduling conflicts.
Reporting Features: ShiftNote offers reporting functionalities, allowing managers to generate reports on various metrics such as labor costs, attendance, and scheduling efficiency.
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Lack of Live Support: Live representatives are unavailable, especially during troubleshooting. Instead, the platform relies on video tutorials, which may not be sufficient in urgent situations.
Complicated Staff Availability Settings: Some reviewers found the "date specific" availability options frustrating, as it often caused confusion when scheduling in advance. Also, the inability to fully turn off certain options, like the "dislike" function, can complicate determining worker availability.
Limited Enterprise Features: Users from larger businesses noted that the platform lacks advanced enterprise-level security settings and integration support, making it less ideal for organizations with complex needs.
Cluttered Interface: The schedule display can sometimes be confusing or cluttered, particularly when many shifts are on the board. This makes it harder to quickly view and understand schedules at times.
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Limited Mobile App: The mobile app needs improvement, users say it could be more reliable and have more features.
Customization is Lacking: Users want more flexibility to customize reports and notifications to fit their specific needs.
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WhenToWork is a user-friendly online scheduling solution for small and medium-sized businesses. Its intuitive interface and straightforward features make it a viable option for businesses looking to ditch paper trails and digitize their scheduling operations.My experience with WhenToWork began with a simple sign-up process that required minimal information. The platform guided me through a brief onboarding process, where I provided details about my business and team members. While the onboarding process was straightforward, I noticed the business category list didn’t offer many options for construction-related industries.Upon accessing the web platform, I was greeted by a somewhat outdated design that felt reminiscent of an earlier era. While the layout was clean and easy to navigate, a modern update could benefit its overall aesthetic. The main menu has sections for schedules, employees, trades, time off, messaging, reports and current on-duty employees.The mobile app, however, offers a more streamlined experience with a user-friendly interface. It provides quick access to schedules, shift trades, time off, messaging, staff information and a link to the full web version. The app's dashboard offers a clear overview of assignments, time off, shift trades and messages.The messaging features are designed for efficient team communication. You can send and receive messages, create urgent alerts, and post on a bulletin board. The “Reports” section offers customizable reporting options, allowing you to generate reports based on various criteria and export them for further analysis.Overall, WhenToWork is a suitable option for businesses with basic scheduling needs. Its user-friendly interface, straightforward features and robust reporting capabilities make it a viable choice for organizations that prioritize simplicity and ease of use. However, businesses seeking a more modern and feature-rich platform may need to explore other options.

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Want to make a "shift" in how you manage employee scheduling? ShiftNote is generally well-received by users for its user-friendly design, effective communication features, and ability to simplify shift scheduling and management. Users praise its intuitive interface, which is accessible across multiple devices, making it a breeze to use on the go. However, some users have reported occasional technical glitches and expressed a desire for more advanced features and integrations. Despite these minor drawbacks, ShiftNote is lauded for its ability to enhance team coordination and operational efficiency across various sectors, particularly in the hospitality and retail industries. Its strength lies in its simplicity and ease of use, making it a great option for businesses looking to streamline their scheduling processes without a steep learning curve. While it may lack some advanced features found in other scheduling software like When I Work or Homebase, its intuitive design and focus on core scheduling functionalities make it a suitable choice for small to medium-sized businesses in fast-paced industries where efficient scheduling is paramount.

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