Qualifacts InSync vs One Touch EMR

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Our analysts compared Qualifacts InSync vs One Touch EMR based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

Qualifacts InSync Software Tool
One Touch EMR Software Tool

Product Basics

InSync is a cloud-based platform that facilitates communication and collaboration between healthcare providers, patients, and administrative staff. It allows users to schedule appointments, share documents, send secure messages, and manage patient information. InSync is well-suited for small and medium-sized practices looking to streamline their workflows and improve patient engagement.

Key benefits of using InSync include improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. Popular features include online appointment scheduling, secure messaging, document sharing, and patient portal access. Users report that InSync is user-friendly, reliable, and secure. It integrates seamlessly with popular EMR systems, making it a valuable tool for healthcare providers.

Pricing starts at $94/user/month, with discounts available for annual contracts.
Pros
  • User-friendly interface
  • Improved communication efficiency
  • Reduced administrative burden
  • Enhanced patient satisfaction
  • Seamless integration with EMR systems
Cons
  • Limited customization options
  • Occasional technical glitches
  • Learning curve for new users
  • Limited reporting capabilities
  • Cost may be prohibitive for some practices
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One Touch EMR is a medical record and practice organization platform for small to medium operations. It synthesizes medical records, schedules and supply management into one platform, with a dashboard showcasing daily schedules, pending orders and patient and coworker communications. It has robust patient encounter recording, with demographics, vitals, history, history of present illness, medications and allergies and more for each visit, and an encounter timeline to best put treatment into perspective.

It is web-delivered, with access portals from web browsers and the ability to access from internet-capable devices, and has apps for iPads and iPhones. It is HIPAA compliant and Meaningful Use certified. It has scalable billing with a free option.
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$94/user, /month
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$149/Doctor, Monthly, Freemium
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Tailored to your specific needs
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Mobile
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Product Assistance

Documentation
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Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Optimize Productivity and Efficiency: Ensure that patient appointments are booked correctly to prevent delays using the scheduling tools. Task automation and real-time data help physicians focus better on patient treatment. 
  • More Accurate Care: Increase the quality of healthcare with health analytics, telemedicine and insights to predict diagnosis and provide effective treatment. All patient information is readily available to providers for clarity about medical history. 
  • Increase Revenue: Provide better care in a more timely manner and optimize productivity to increase daily visits, leading to increased revenue opportunities. 
  • Mobility: Access patient information on the go, with handheld devices to provide care remotely to patients. Physicians can quickly update a patient’s notes, request refills and send messages. 
  • Configurable: A wide variety of specialty-specific health solutions are available to support varying specialties. 
  • Improve Patient Experience: Patients can communicate with their physicians online, look up lab results, manage medication and more. They can save time by filling out forms prior to their appointments. 
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  • Comprehensive Patient Encounters: Physicians give better care by having all patient information at their fingertips. Medical records are comprehensive, logging all patient encounters, medications, history, physical exams and more. Patient records and charts can be actionable, with exit links for billing, communication and more. 
  • Centralize Practice Management: Practices can manage their schedules, supplies and patient care all in-platform. A robust calendar feature lets physicians build their schedules around each others’ with multiple-person views. Advanced supply and prescription logging lets them determine the status of orders and inventory. Deep patient records are intertwined with the first two, synthesizing and streamlining care efforts. 
  • Reduce Costs: Scalable pricing lets practices decide what features are important and what they can afford. A free plan provides all basic features. Higher scales enable more advanced features, such as medical voice dictation and on-site data backup, and expand on included features, like e-prescribing and telemedicine video. 
  • Mobile Support: Practices can access the platform from nearly any web-enabled device. IOS apps and browser delivery mean providers can access all their information on-the-go. 
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  • Telemedicine: Schedule online appointments, check patient history and manage medication electronically. Recognize any potential drug-to-drug or drug-to-allergy interactions based on medication history or diagnosis. 
  • Patient Portal: Physicians can communicate with patients via messaging or video conference calls, as well as make updates to their health plan, using the patient portal. Both physicians and patients can look up lab results. 
  • Clearinghouse: Manage insurance claim submissions and avoid denied claims for faster reimbursement. Before submission, claims are automatically swept and scrubbed of any mistakes or coding errors to avoid rejection. 
  • Patient Progress: Track important patient data to identify patterns, address health issues before they worsen and monitor progress to determine treatment effectiveness. 
  • Global View: One centralized location with an easily navigable dashboard of all tools and features helps manage workflows and operations. 
  • Revenue Cycle Management: Educate staff on why claims are denied in the first place, receive an analysis of denial trends and recommendations on how to fix denied claims, and eliminate recurring denials. 
  • Credit Card Processing: Conduct seamless transactions while avoiding costly chargebacks, increasing patient convenience when updating information and making electronic payments. Avoid potential fines associated with lost, stolen or counterfeit credit cards. 
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  • Dashboard: An overarching welcome page gives practices a daily view of schedule, orders, labs, patient information and more. It lets physicians stay organized from an integrated space. 
  • Calendar: A calendar provides up to five providers’ schedules simultaneously, and allows for schedule altering, including creating appointments.  
  • Encounter Summary: Patient encounters go in-depth with all relevant information to give providers the complete picture when deciding on treatment. Patient history, history of present illness, vitals, medications and allergies, physical exams and more all have customizable templates for outlining patient encounters and treatment. 
  • Communications: Providers can communicate with coworkers or patients in-platform. It allows phone calls to be made from a patient’s chart, with internal faxing and document sending to internal and external locations.  
  • Superbill: A superbill is attached to the patient encounter summary. Service level can be selected from a drop-down list. Superbills can go through admin for approval, then can be exported as a PDF or printed. 
  • Reports: Reports include labs, prescription refills, clinical, meaningful use and health maintenance. These reports can be generated in-platform and exported. 
  • Treatment Plans: It supports future lab and procedure request management. It can enroll patients in health maintenance plans, fill prescriptions and request orders from outside facilities. 
  • Orders and Lab Feed: It tracks all orders and lab requests, logging specifics such as medications and supplies involved. Search filters allow providers to thoroughly sort through their orders and requests for administration purposes. 
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Product Ranking

#11

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#59

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User Sentiment Summary

Great User Sentiment 130 reviews
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89%
of users recommend this product

Qualifacts InSync has a 'great' User Satisfaction Rating of 89% when considering 130 user reviews from 3 recognized software review sites.

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1.6 (2)
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4.2 (10)
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4.5 (118)
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Synopsis of User Ratings and Reviews

Customer Support: The service team is knowledgeable and responsive according to 92% of users mentioning this aspect.
Customization: The ability to customize according to the needs of the facility is a key benefit, according to 96% of user feedback on this feature.
User-Friendly: Easily navigable interface and templates are noted by 90% of users who mentioned this aspect.
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Intuitive Design: One Touch EMR is designed to be user-friendly and easy to navigate, even for users with limited technical expertise.
Accessible from Anywhere: The cloud-based platform allows access from various devices, including iPads, iPhones, and Android devices, making it convenient for providers on the go.
Seamless Integration: One Touch EMR integrates with existing programs and other health IT applications, ensuring data flows smoothly between systems.
Multiple Support Channels: Users can access help through various channels, including help videos, online chat, and call-based support, ensuring their questions are answered promptly.
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Limited customization options: Users report InSync offers less flexibility in tailoring workflows and interfaces compared to competitors.
Occasional technical glitches: While generally reliable, users experience intermittent technical issues that disrupt their workflow.
Learning curve for new users: While user-friendly, the platform's comprehensive features require initial investment in user training and familiarization.
Limited reporting capabilities: While reporting features exist, they may not provide the level of detail and customization required by some practices.
Cost may be prohibitive for some practices: Compared to some competitors, InSync's pricing can be higher, particularly for smaller practices.
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Support Response Time: While One Touch EMR is praised for its customer support, some users have reported slow response times, leading to prolonged downtime and self-implemented fixes.
Template Functionality: Users have expressed frustration with limitations in template customization, particularly the inability to cut and paste templates, hindering efficient workflow.
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Insync receives generally positive user reviews, particularly from small and medium-sized practices. Users praise its user-friendly interface, improved communication efficiency, reduced administrative burden, and enhanced patient satisfaction. One user noted, "Insync has streamlined our workflows tremendously, freeing up valuable time for patient care." Others appreciate its seamless integration with existing EMR systems. A user commented, "I no longer need to switch between multiple platforms, saving me time and frustration." However, some users have expressed concerns about the limited customization options and occasional technical glitches. One user stated, "While I love the core features, I wish I had more flexibility in customizing the interface to my specific needs." When compared to competitors, users believe Insync stands out due to its robust reporting capabilities and telemedicine functionality. A user claimed, "Insync's reporting tools provide valuable insights into our practice performance, allowing us to make data-driven decisions." Another user remarked, "The built-in telemedicine feature has been a game-changer for our practice, improving access to care for patients who live in remote areas." Overall, Insync is a well-regarded EMR platform that offers a comprehensive set of features to improve practice efficiency and patient engagement. While some limitations exist, its strengths and differentiating factors make it a compelling choice for many healthcare providers.

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Is One Touch EMR the one to watch in the crowded EMR market? User reviews from the last year suggest it just might be, particularly for smaller practices looking for an intuitive and mobile-friendly solution. Users rave about its clean interface, praising its ease of navigation and accessibility across various devices. One user, for example, highlighted how One Touch EMR streamlined their pre-encounter process, making it a breeze to review patient charts and demographics. This echoes the sentiment that One Touch EMR is a breath of fresh air compared to more cumbersome systems. However, it's not all sunshine and roses. The most consistent gripe from users revolves around customer support. While some users find the support team helpful, others describe frustratingly slow response times, particularly during the initial setup phase. This inconsistency in customer experience, a common pain point for many software solutions, is something potential users should weigh carefully. Another recurring criticism targets the limitations of template customization. While One Touch EMR offers templates, users express a desire for greater flexibility in tailoring them to their specific workflows. Despite these drawbacks, the overall sentiment leans positive. Users consistently highlight One Touch EMR's intuitive design and robust functionality as major selling points, especially for practices seeking a user-friendly system that doesn't require extensive training. The ability to manage appointments, prescriptions, and even lab integrations seamlessly within a single platform is a significant draw for many. Ultimately, One Touch EMR appears well-suited for smaller practices or those transitioning from paper-based systems, prioritizing ease of use and accessibility over highly granular customization options.

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