Remote.com vs Safeguard Global

Is Remote.com the "remote control" for global hiring, or has it lost signal with its users? Recent reviews paint a mixed picture. While users have consistently praised the platform's user-friendly interface and comprehensive services, including robust payroll management and compliance support, a troubling trend has emerged in the past year. Users report a noticeable decline in service quality, particularly concerning customer support and billing accuracy. For instance, some have experienced double charges and accounting errors, leading to financial headaches. Additionally, concerns have been raised about unclear communication regarding changes in termination policies and potential legal risks. This shift in user sentiment is primarily attributed to a perceived decline in customer service quality and issues with billing and accounting. Users have reported frustrating experiences with the customer support team, citing difficulties in resolving complex issues due to language barriers and a lack of local knowledge among representatives. This decline in service quality, coupled with billing irregularities, has eroded user trust, making it difficult to wholeheartedly recommend Remote.com without reservations. Despite these drawbacks, Remote.com's intuitive platform and comprehensive suite of services make it a potentially viable option for businesses seeking to streamline their global hiring processes. However, companies should proceed with caution, carefully weighing the potential benefits against the reported risks. Thoroughly researching alternatives like Deel and Globalization Partners would be prudent to ensure they align with specific business needs and risk tolerance. Ultimately, Remote.com might be best suited for smaller businesses or those with less complex hiring needs who prioritize ease of use and are willing to accept potential trade-offs in customer service and billing accuracy.

How globally safe is Safeguard Global, really? Safeguard Global's Employer of Record (EOR) services have garnered a mixed bag of reviews from users over the past year. A key strength lies in its comprehensive global HR solutions, encompassing payroll, compliance, and localized HR support in over 170 countries. Users have highlighted Safeguard Global's extensive experience and adaptable solutions as invaluable assets for international success. For instance, one user lauded Safeguard Global's ability to "accommodate all of our EOR requests," streamlining processes by working with a single provider. However, a recurring pain point is the disconcerting frequency of invoicing errors, leading to a tedious cycle of credits and re-invoicing. Furthermore, concerns have been raised regarding timely employee payments, with some users reporting frustrating delays. Communication breakdowns and inadequate customer support, particularly outside of standard business hours and on weekends, have also been cited as areas needing improvement. One user expressed feeling like they were "passed around" between representatives, highlighting a lack of personalized attention. These issues, coupled with concerns about consistent compliance with country-specific regulations, have left some users questioning Safeguard Global's reliability. For example, one user recounted a negative experience with offboarding in Germany, citing "conflicting emails from different departments" and a failure to communicate crucial information about 13th-month dues, a fundamental requirement in the country. Overall, Safeguard Global might be best suited for larger, well-established companies with the resources to navigate potential hiccups and prioritize comprehensive global HR solutions over cutting-edge technology and immediate support. Smaller companies seeking a more agile and responsive EOR provider with a seamless user experience might find Safeguard Global's current offerings cumbersome.