SyteLine vs SAP Business One

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Our analysts compared SyteLine vs SAP Business One based on data from our 400+ point analysis of ERP Software, user reviews and our own crowdsourced data from our free software selection platform.

SAP Business One Software Tool

Product Basics

SyteLine, by Infor Inc., is enterprise resource planning (ERP) software. It can handle various production models, including make-to-stock, make-to-order, engineer-to-order and assemble-to-order. Core functions also include financials, inventory management, production planning, supply chain management and customer relationship management.

Recent reviews are positive about this flexibility. You can choose between on-premise, private cloud or cloud-based deployment options. Scalability is another major advantage. The system adapts as your business grows, making it a suitable solution for companies of various sizes.

Advanced features like production scheduling, shop floor control, quality management and regulatory compliance tools enhance visibility and control. SyteLine is particularly well-suited for companies with complex manufacturing processes, diverse product lines, and demanding customer requirements.

SyteLine offers a subscription-based model, starting at $200 per user per month. The final price depends on factors like the number of users, deployed modules and chosen deployment options.

To explore other popular solutions that Infor offers, visit our Infor company page.

Pros
  • Robust features
  • Scalable
  • Easy to use
  • Advanced production scheduling
  • Shop floor control
Cons
  • Customization challenges
  • Integration challenges
  • Occasional performance issues
  • Mid-range price
  • Subscription fees
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SAP Business One is a comprehensive ERP application that helps users manage all aspects of their business affordably. It supports inventory, accounting and financials, project management, purchasing, sales, customer service, operations and human resources. SAP Business One is easy to implement and scales with users’ businesses. It streamlines processes, gives insight and supports better decision making to drive growth and profitability.

SAP Business One runs on both Microsoft SQL and SAP HANA servers, allowing users to choose whichever suits them. Users can take advantage of functionalities, processes and best practices designed for specific industries with inclusions for small and mid-size organizations. They can align all the aspects of their operations to match the needs of modern customers. They can also predict, plan and streamline demand to deliver the goods shoppers want.

Pros
  • Affordable
  • Scalable
  • User-friendly
  • Integrations
  • Mobile access
Cons
  • Limited reporting
  • Customization needs coding
  • Lack of advanced features
  • Limited industry focus
  • Complex migration path
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$200/User, Monthly
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Tailored to your specific needs
$99/User, Monthly
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Tailored to your specific needs
Small 
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Medium 
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Large 
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Small 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Visibility and User Experience: Design, sell, and manage unique products with order management, customer relationship management (CRM), project and resource management, markup visibility and electronic collaboration tools. 
  • Optimize the Supply Chain: Improve visibility across the supply chain and reduce costs with robust capabilities that enable better sourcing and procurement, inventory management, and shipping and receiving. 
  • Reduce Operations Complexity: Facilitate productivity, planning and production to improve quality while reducing costs with quality management capabilities, advanced planning and scheduling, repetitive manufacturing tools, asset maintenance and more. 
  • Expand Service Revenues: Manage and deliver superior service by leveraging real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools. 
  • Support Digital Transformation: Leverage superior integration, extensibility, collaboration, analytics and mobile capabilities to drive digital transformation and compete in Industry 4.0. 
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  • User-Friendly Interface:  Gives users a single view of all verticals, applications and locations for complete control.  
  • Integrated and Customizable: Its integrated solution captures critical business data. Gives employees actionable insights they can spread across the company.  
  • Total Control over Finances:  Provides users with a set of tools to streamline and manage their financial operations. Automates daily accounting tasks like journal entries, maintaining general ledgers and supporting multi-currency transactions and tax calculations.  
  • Helps Create Customer Loyalty: Has tools to manage and streamline the sales process and customer lifecycle. Integrated capabilities give a complete view of customers and prospects, letting users increase sales and customer satisfaction.  
  • Increases Margins: Takes a systematic approach to the procurement process, from requesting and receiving vendor quotes to creating purchase requests and processing payments.  
  • Increased Transparency: Informs users about inventory, item location and inbound and outbound shipments. Assign value to inventory using multiple costing standards, track transfers and monitor stock levels, providing increased transparency into stocks and inventory.  
  • Generate Timely Reports: Reporting and analytical tools like SAP Crystal Reportsgather data from different sources to generate accurate and timely reports. Allows users to choose from multiple report formats.  
  • Make Better Decisions: Access pre-defined dashboards to accelerate decision making. Use custom-designed queries and forms to define exchange rates, authorization parameters, import and export functions for data and email.  
  • Provides Visibility: Captures critical information across all verticals like operations, sales, finance and customers and makes it available across the company. Integrate data into one system, eliminating double entries and related errors. Supports workflow-based alerts that prompt automatic responses.  
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  • Operation and Supply Chain Management: Enable better sourcing and procurement, inventory management, and shipping and receiving. Collaborate with vendors over a secure supplier portal. Regularly verify physical inventory levels to ensure accuracy.
  • Project Management: Access a single interface that provides a unified location to manage all projects and resources. Includes a defined task and resource structure, defined invoice milestones and revenue recognition, and quick cost-and-schedule-variance identification.
  • Advanced Planning and Scheduling (APS): Use demand forecasting tools to predict customer needs and track materials availability to ensure sufficient raw materials are always in stock. Use APS tools with mixed mode support for engineer-to-order, configure-to-order, highly repetitive, process and service-based manufacturing.
  • Shop Floor Management: Manage production activities on the factory floor in real time. Create, track and manage work orders associated with specific production runs. Track labor with visibility of employee time spent on different production tasks.
  • Purchase Orders and Requisitions: Generate purchase orders automatically based on purchase requisitions and approved vendor information. Manage communication with suppliers and track purchase order status.
  • Service Management: Manage and deliver tailored service with real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.
  • Industry 4.0 Integration: Connect with internet-of-things (IoT) devices on the factory floor to gather accurate data on machine performance, environmental conditions and other factors. Automate production processes based on real-time insights.
  • Collaboration Portals: Improve collaboration with customers, vendors and resellers with easy-to-use portals that provide quick access to data that users care about.
  • Financial Management: Coordinate production operations with financial and costing operations. Capabilities include:
    • Accounts payable and receivable can automatically input and calculate payments.
    • Tax management to ensure financial compliance through various business stages.
    • Parametric and rule-based calculations to automatically calculate pricing for individual materials.
    • Ability to link purchases, work orders and customer orders to calculate profit margins.
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  • Financial Management: Comes equipped with tools designed for financial operations to reduce errors, improve margins and support profit-oriented decision making.  
    • Accounting: Automates key accounting processes like accounts receivable, journal entries and accounts payable.  
    • Controlling: Control budgets, track fixed assets and cash flow and oversee project costs efficiently and accurately.  
    • Fixed Asset Management: Manage fixed assets virtually, removing the need for manual data entry.  
    • Banking and Reconciliation: Process payments, reconciliations and bank statements quickly through multiple methods like cash, checks and bank transfers.  
    • Financial Analysis and Reporting: Improve audit review and planning processes by creating customized and standard reports supported by real-time data.  
read more...

Product Ranking

#13

among all
ERP Software

#2

among all
ERP Software

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Analyst Rating Summary

86
72
100
94
68
0
82
82
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Analytics and Reporting
Order Management
Service Management
Finance and Accounting
Manufacturing
Project Management
Inventory Management
Finance and Accounting
Analytics and Reporting
Procurement

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SyteLine
SAP Business One
+ Add Product + Add Product
Analytics And Reporting Asset Management Customer Relationship Management Finance And Accounting Human Resource Management Inventory Management Manufacturing Order Management Procurement Project Management Service Management Supply Chain Management Warehouse Management 100 68 82 91 76 90 91 94 84 90 92 60 72 94 0 82 96 60 99 61 88 93 100 65 17 35 0 25 50 75 100
100%
0%
0%
94%
0%
6%
57%
0%
43%
0%
0%
100%
73%
9%
18%
82%
0%
18%
87%
4%
9%
96%
4%
0%
58%
17%
25%
58%
0%
42%
82%
9%
9%
100%
0%
0%
78%
11%
11%
56%
6%
38%
83%
17%
0%
83%
0%
17%
80%
0%
20%
90%
0%
10%
82%
0%
18%
100%
0%
0%
89%
0%
11%
67%
0%
33%
50%
0%
50%
17%
0%
83%
36%
59%
5%
32%
0%
68%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
0%
36%
71%
0%
29%

User Sentiment Summary

Great User Sentiment 197 reviews
Great User Sentiment 416 reviews
81%
of users recommend this product

SyteLine has a 'great' User Satisfaction Rating of 81% when considering 197 user reviews from 5 recognized software review sites.

83%
of users recommend this product

SAP Business One has a 'great' User Satisfaction Rating of 83% when considering 416 user reviews from 5 recognized software review sites.

2.1 (2)
4.7 (14)
3.9 (54)
4.2 (128)
3.9 (66)
4.2 (108)
4.5 (53)
4.0 (2)
3.8 (22)
4.0 (164)

Awards

SelectHub research analysts have evaluated SyteLine and concluded it earns best-in-class honors for Analytics and Reporting.

Analytics and Reporting Award

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Synopsis of User Ratings and Reviews

User Interface: With almost a 60% satisfaction rate amongst reviewers, SyteLine boasts a user-friendly interface and experience.
Functionality: According to 90% of reviewers, SyteLine provides robust functionality that can be managed and tailored to most business processes. Additionally, they provide industry-specific solutions so that users have the best fit for their business in terms of functionality.
Customization: Just over half of the reviewers who mentioned customization painted the process in a positive light. However, reviewers cautioned that extensive customization can lead to issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.
Robust Functionality: SyteLine offers a comprehensive suite of features covering core business processes like financials, inventory management, production planning, supply chain management and customer relationship management.
Scalability and Flexibility: SyteLine's adaptable architecture allows it to grow and evolve alongside your business, accommodating changing needs and expansion plans.
User-Friendly Interface: SyteLine's intuitive interface and design minimize training time and maximize user adoption, ensuring efficient and productive workflows.
Operational Efficiency: Streamlined processes, automated tasks, and integrated modules help eliminate manual data entry and duplication, optimizing resource allocation and boosting overall efficiency.
Enhanced Visibility and Control: Comprehensive dashboards and reporting tools provide real-time insights into key performance indicators, enabling informed decision-making and proactive problem-solving.
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User Friendly: The system is easy to use and intuitive, as noted by approximately 85% of users who mention the system’s usability.
Functionality: SAP Business One offers a robust suite of successful business management tools, as reported by 80% of the users who mention the product’s functionality.
Customizations: About 70% of users noted that this system is easy to customize as per their business’s needs.
Integrations: Available integrations help add value to the base product, as reported by 85% of reviewers who mention integrations.
Implementation: The physical implementation process is not quite up to the mark, and takes a lot of time to implement, according to 64% of reviewers who mention implementation.
Reporting: Nearly 73% of the users who mention the reporting feature said it is very useful and provides helpful insights.
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Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% of reviews that mentioned SyteLine support.
BI and Reporting: Of the users who mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.
Customization Challenges: While SyteLine offers a comprehensive set of features, some users report difficulties in customizing the software to meet their specific needs and workflows. This can be particularly challenging for businesses with unique processes or requirements.
Integration Challenges: Integrating SyteLine with other business applications can be complex and require significant technical expertise. This can lead to delays and additional costs during implementation.
Occasional Performance Issues: Some users have experienced occasional performance issues, such as slow response times and system crashes. These issues can disrupt workflows and impact productivity.
Mid-Range Price: SyteLine falls within the mid-range price bracket for ERP solutions, which may be too expensive for small businesses or those with limited budgets. Additionally, the subscription-based pricing model can be a significant ongoing expense for some businesses.
Limited Reporting Capabilities: While SyteLine provides standard reports, some users report that the built-in reporting capabilities are limited and lack customization options. This can make it challenging to generate specific reports needed for analysis and decision-making.
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Cost: Nearly 90% of users who mentioned cost reported that SAP Business One needs to be implemented by an experienced developer, and if the implementation is not done properly, it leads to additional costs. Users say that they charge for things that are a part of the setup package.
User Interface: About 88% of users who mentioned the platform’s interface noted that it was not very easy to navigate.
Learning Curve: The learning curve is quite steep and can be difficult according to 95% of reviewers who mention learning how to use this software.
Support: Support for the system can be slow, with some users noting that their support can be expensive and time-consuming, as reported by 50% of users who mention support.
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User reviews of Infor SyteLine paint a mixed picture, highlighting strengths and weaknesses.On the plus side, many users praise its robust functionality and scalability. Users particularly note that it can manage core business functions like finance, inventory, production, and customer management well and adjust to changing needs. This could be a major plus for businesses with ambitious plans.New to ERP systems? Many reviews suggest SyteLine's interface is intuitive and easy to learn, minimizing training time and getting teams up and running quickly. Streamlined workflows and automated tasks are also highlighted as efficiency boosters, improving resource allocation.Additionally, real-time insights and comprehensive reporting are popular among many users. Reviews expressed real-time insights on job shop visibility, equipment and stocks, allowing them to address potential issues before they snowball.Now, let’s consider some potential challenges. Some users express frustration with customization and integration challenges, finding it difficult to tailor the software to their specific requirements and connect it with other apps. This issue could be a deal-breaker if your business has unique workflows or relies heavily on specific integrations.There are occasional mentions of slow response times and system crashes. This problem can be disruptive and impact productivity, so consider your tolerance for such occurrences.Compared to similar products, SyteLine has a steeper learning curve but ultimately offers a more powerful and feature-rich experience. While reviewers note that it's user-friendly overall, they also report that the initial setup can be more complex than with options like Sage X3 or Epicor ERP.The mid-range price point can also deter small businesses with limited budgets. Others may find the subscription model less attractive than perpetual licensing options available in other solutions.Here’s our verdict: SyteLine is a powerful and versatile ERP system that’s well-suited for mid-sized businesses with complex processes and a desire for robust functionality. However, its customization and integration challenges, occasional performance issues and mid-range price are worth considering. Carefully weigh the pros and cons against your specific needs and budget before committing.

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SAP Business One receives mixed reviews, praised for its user-friendly interface and scalability but criticized for limited reporting and customization options. Users appreciate its intuitive design and ability to grow alongside their businesses, often citing its "smooth implementation" and "ease of use for non-technical staff." However, some lament the "lack of advanced features" compared to competitors like NetSuite and Acumatica, wishing for more robust reporting and analytics capabilities. One user shared, "It's great for basic tasks, but for in-depth analysis, I need something more powerful." Customization is another point of contention. While some users find the built-in tools sufficient for their needs, others feel limited by the "dependence on coding for complex modifications." This can be a deal-breaker for businesses with unique workflows or niche requirements. One reviewer, comparing SAP Business One to Acumatica, commented, "Acumatica offers more flexibility and customization options without needing to involve developers." Despite its limitations, many users commend SAP Business One's mobile access and industry-specific add-ons. The ability to access data and manage tasks on the go is a major plus for businesses with mobile workforces. Additionally, the availability of industry-specific modules, like those for manufacturing or retail, caters to specific needs and streamlines processes. One user, running a manufacturing business, stated, "The SAP Business One add-on for inventory management has been a game-changer for us, allowing us to track stock levels and optimize production in real-time." Overall, SAP Business One is a viable option for small and mid-sized businesses seeking a user-friendly and scalable ERP solution. However, its limitations in reporting, customization, and advanced features might pose challenges for businesses with complex needs or those looking for in-depth data analysis. Carefully evaluating your specific requirements against the strengths and weaknesses of SAP Business One and its competitors will help you determine if it's the right fit for your growing business.

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