SyteLine vs SAP S/4HANA Cloud

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Our analysts compared SyteLine vs SAP S/4HANA Cloud based on data from our 400+ point analysis of ERP Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SyteLine, by Infor Inc., is enterprise resource planning (ERP) software. It can handle various production models, including make-to-stock, make-to-order, engineer-to-order and assemble-to-order. Core functions also include financials, inventory management, production planning, supply chain management and customer relationship management.

Recent reviews are positive about this flexibility. You can choose between on-premise, private cloud or cloud-based deployment options. Scalability is another major advantage. The system adapts as your business grows, making it a suitable solution for companies of various sizes.

Advanced features like production scheduling, shop floor control, quality management and regulatory compliance tools enhance visibility and control. SyteLine is particularly well-suited for companies with complex manufacturing processes, diverse product lines, and demanding customer requirements.

SyteLine offers a subscription-based model, starting at $200 per user per month. The final price depends on factors like the number of users, deployed modules and chosen deployment options.

To explore other popular solutions that Infor offers, visit our Infor company page.

Pros
  • Robust features
  • Scalable
  • Easy to use
  • Advanced production scheduling
  • Shop floor control
Cons
  • Customization challenges
  • Integration challenges
  • Occasional performance issues
  • Mid-range price
  • Subscription fees
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Running a growing business comes with enough challenges — managing core processes shouldn’t be one of them. That’s where SAP S/4HANA Cloud by SAP steps in, a modern cloud-based ERP solution designed to simplify tasks like finance, procurement, manufacturing and supply chain management.

It’s built for mid-sized to large enterprises, offering real-time insights and advanced analytics to keep things running smoothly. It also integrates advanced technologies such as AI and machine learning.

Top features include its user-friendly interface, customizable dashboards and industry-specific workflows. It beats traditional on-premise ERPs with faster deployment, lower maintenance and automatic updates.

Users love the flexibility and accessibility, helping them simplify daily operations. It offers various deployment options to meet different business requirements, including public cloud, private cloud, on-premise and hybrid models.

SAP S/4HANA Cloud offers a 14-day free trial at no cost that includes guided tours and sample data to help you navigate the system. Pricing depends on company size, number of users and selected modules. However, SAP S/4HANA Cloud hasn’t mentioned it directly on the website.

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$200/User, Monthly
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$40/User, Monthly
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Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Boost Visibility and User Experience: Design, sell, and manage unique products with order management, customer relationship management (CRM), project and resource management, markup visibility and electronic collaboration tools. 
  • Optimize the Supply Chain: Improve visibility across the supply chain and reduce costs with robust capabilities that enable better sourcing and procurement, inventory management, and shipping and receiving. 
  • Reduce Operations Complexity: Facilitate productivity, planning and production to improve quality while reducing costs with quality management capabilities, advanced planning and scheduling, repetitive manufacturing tools, asset maintenance and more. 
  • Expand Service Revenues: Manage and deliver superior service by leveraging real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools. 
  • Support Digital Transformation: Leverage superior integration, extensibility, collaboration, analytics and mobile capabilities to drive digital transformation and compete in Industry 4.0. 
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  • Automate Business Processes: Use intelligent automation, AI and robotic process automation (RPA) to handle routine tasks while optimizing others. This capability reduces manual work and lets employees focus on more valuable tasks. Our analysts give it a 100 for its intelligent capabilities.
  • Reinvent Your Business Model: Implement industry-specific solutions and best practices to introduce new strategies. Create customized products and explore innovative strategies to elevate how you do business.
  • Make Data-Driven Decisions: Access real-time data, embedded analytics and digital assistants to make informed decisions quickly. Engage with visual reports and use a context-aware digital assistant for a seamless, intuitive experience. Its standout capabilities earn it a perfect 100 for reporting.
  • Adapt: Address changes with real-time analysis and flexible tools for configuration, pricing, and quotes. These features help users quickly identify and manage changes. The system also notifies users of issues and suggests solutions. Our analysts rated SAP S/4HANA Cloud as the best solution in its category for procurement.
  • Accelerate User Adoption: Access a wide range of onboarding resources through openSAP and the SAP Learning Hub. These online hubs offer various learning formats to ensure users can easily understand and adopt the new system, no matter their preferred learning style.
  • Increase Efficiency: Equip employees with automation tools and real-time data insights to improve decision-making. This strategy reduces errors, saves time and money, and boosts productivity, driving better overall business performance.
  • Improve Usability: Built with SAP Fiori, the system is responsive, intuitive and designed to be simplistic. It provides a personalized and role-based user experience that can be accessed from any device. The system also supports 85% of functional requirements out-of-the-box so you have the features you need from the get go.
  • Centralize Data: In-memory computing stores all data in one unified system, avoiding fragmented databases. This centralization enables users to analyze large volumes of data at once and quickly spot trends, making data management more efficient.
  • Boost Time to Value: Start with guided implementation, quick technical setup and an intuitive interface. This helps the team to adopt the system quickly and deliver results faster.
  • Lower Expenses: Minimize total cost of ownership (TCO) with a subscription-based model. This cuts hardware, maintenance and upgrade expenses when compared to traditional on-premise systems.
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  • Operation and Supply Chain Management: Enable better sourcing and procurement, inventory management, and shipping and receiving. Collaborate with vendors over a secure supplier portal. Regularly verify physical inventory levels to ensure accuracy.
  • Project Management: Access a single interface that provides a unified location to manage all projects and resources. Includes a defined task and resource structure, defined invoice milestones and revenue recognition, and quick cost-and-schedule-variance identification.
  • Advanced Planning and Scheduling (APS): Use demand forecasting tools to predict customer needs and track materials availability to ensure sufficient raw materials are always in stock. Use APS tools with mixed mode support for engineer-to-order, configure-to-order, highly repetitive, process and service-based manufacturing.
  • Shop Floor Management: Manage production activities on the factory floor in real time. Create, track and manage work orders associated with specific production runs. Track labor with visibility of employee time spent on different production tasks.
  • Purchase Orders and Requisitions: Generate purchase orders automatically based on purchase requisitions and approved vendor information. Manage communication with suppliers and track purchase order status.
  • Service Management: Manage and deliver tailored service with real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.
  • Industry 4.0 Integration: Connect with internet-of-things (IoT) devices on the factory floor to gather accurate data on machine performance, environmental conditions and other factors. Automate production processes based on real-time insights.
  • Collaboration Portals: Improve collaboration with customers, vendors and resellers with easy-to-use portals that provide quick access to data that users care about.
  • Financial Management: Coordinate production operations with financial and costing operations. Capabilities include:
    • Accounts payable and receivable can automatically input and calculate payments.
    • Tax management to ensure financial compliance through various business stages.
    • Parametric and rule-based calculations to automatically calculate pricing for individual materials.
    • Ability to link purchases, work orders and customer orders to calculate profit margins.
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  • Financial Management: The SAP S/4HANA financial and accounting management tool scored 100 in our assessment. Below are some key capabilities:
    • Run your business efficiently using built-in best practices, reporting and predictive analytics to maintain compliance and manage risks.
    • Analyze your revenue and costs in real time, allowing you to view data across various dimensions to understand profitability at any level of detail.
    • Automatically record financial transactions as they occur, ensuring reports are up-to-date while supporting multiple accounting principles for asset valuation.
    • Use KPIs to monitor and manage payables, receivables, and cash flow, giving you a real-time view of key financial metrics through a centralized dashboard.
    • Prioritize payments, track overdue invoices and identify high-risk customers to help your team manage costs more effectively and reduce the risk of bad debt.
    • Centralize tax and financial reporting, ensuring that all departments access the same consistent data, while guiding users through an interactive financial analysis process.
  • Sales Management: The SAP S/4HANA Sales module offers effective order and contract management, incentive and commission management, and support for sales teams. Its key capabilities include:
    • Manage the order-to-cash process efficiently across various revenue streams, including physical and digital goods, services, subscriptions, projects and bundles.
    • Oversee bundled orders from one place, tracking profit, cost and revenue for each order line item. Automate alerts for project changes, deadlines and expirations.
    • Equip sales reps to sell more effectively with a personalized home page, intuitive interface and quick access to tasks, applications and reports.
    • Create sales orders from unstructured data like PDF or image-based purchase orders using machine learning to extract information automatically.
    • Simplify incomplete sales order documentation with AI-powered autocomplete, which suggests missing fields based on historical data.
    • Automate invoicing by integrating billing and accounting, improving cash flow accuracy and simplifying accounts receivable, all while meeting local requirements.
  • Supply Chain Management: The SAP S/4HANA Supply Chain tool achieved an outstanding score of 100 in our assessment, surpassing Visibility ERP and Oracle Fusion Cloud. It offers users a range of capabilities, including:
    • Get real-time visibility into your supply chain with customizable dashboards. Track inventory, predict stock trends with AI and monitor deliveries instantly.
    • Automatically confirm and process customer orders, ensuring that they align with business priorities to meet customer expectations.
    • Help teams cut costs and reduce waste with easy-to-use mobile apps for packing goods more efficiently as part of the logistics process.
    • Shorten delivery times by making sure you have the right vehicles, optimized routes, and the right quantity of goods, saving both time and fuel.
  • Manufacturing Management: The SAP S/4HANA Manufacturing module is built on methods like lean control, continuous improvement and just-in-time replenishment. It can:
    • Optimize production by integrating processes smoothly, whether you're manufacturing to stock, order or custom specifications.
    • Meet customer demands by identifying and fixing capacity issues, bottlenecks or shortfalls early, using planning simulations to find the best solutions.
    • Balance supply and demand with real-time material requirements planning (MRP). The system immediately flags MRP exceptions and helps you resolve them quickly.
    • Ensure timely product delivery by tracking each container’s status with a real-time graphical Kanban board.
    • Deliver high-quality products by running quality inspections throughout the production process.
  • Procurement Management: The SAP S/4HANA Procurement module offers a scalable, value-driven and compliant process for managing operations. Its key features include:
    • Easily view and update all purchase requisitions at once. The Joule copilot simplifies how employees collaborate during procurement tasks.
    • Efficiently manage the entire procure-to-pay process, with real-time insights available at every stage.
    • Identify bottlenecks and cost-saving opportunities with a customizable dashboard that shows all key tasks. Automate workflows for purchase orders, contracts and invoices, and analyze them in detail.
    • Improve purchase contracts by setting up approval workflows. Track contract usage, plan renewals and negotiate long-term discounts with suppliers.
    • Predict delivery dates for purchase orders to improve planning and avoid production delays.
    • Make informed decisions by accessing real-time purchasing data without needing to open multiple reports.
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Product Ranking

#13

among all
ERP Software

#61

among all
ERP Software

Find out who the leaders are

Analyst Rating Summary

86
85
100
99
68
84
82
70
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Analytics and Reporting
Order Management
Service Management
Finance and Accounting
Manufacturing
Inventory Management
Procurement
Supply Chain Management
Analytics and Reporting
Finance and Accounting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SyteLine
SAP S/4HANA Cloud
+ Add Product + Add Product
Analytics And Reporting Asset Management Customer Relationship Management Finance And Accounting Human Resource Management Inventory Management Manufacturing Order Management Procurement Project Management Service Management Supply Chain Management Warehouse Management 100 68 82 91 76 90 91 94 84 90 92 60 72 99 84 70 99 87 100 92 92 100 91 65 100 83 0 25 50 75 100
100%
0%
0%
100%
0%
0%
57%
0%
43%
86%
0%
14%
73%
9%
18%
73%
0%
27%
87%
4%
9%
100%
0%
0%
58%
17%
25%
75%
17%
8%
82%
9%
9%
100%
0%
0%
78%
11%
11%
94%
0%
6%
83%
17%
0%
92%
0%
8%
80%
0%
20%
100%
0%
0%
82%
0%
18%
82%
0%
18%
89%
0%
11%
67%
0%
33%
50%
0%
50%
100%
0%
0%
36%
59%
5%
82%
0%
18%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
0%
36%
86%
0%
14%

User Sentiment Summary

Great User Sentiment 197 reviews
Great User Sentiment 2815 reviews
81%
of users recommend this product

SyteLine has a 'great' User Satisfaction Rating of 81% when considering 197 user reviews from 5 recognized software review sites.

87%
of users recommend this product

SAP S/4HANA Cloud has a 'great' User Satisfaction Rating of 87% when considering 2815 user reviews from 4 recognized software review sites.

2.1 (2)
n/a
3.9 (54)
4.5 (730)
3.9 (66)
4.3 (338)
4.5 (53)
4.2 (388)
3.8 (22)
4.3 (1359)

Awards

SelectHub research analysts have evaluated SyteLine and concluded it earns best-in-class honors for Analytics and Reporting.

Analytics and Reporting Award

SelectHub research analysts have evaluated SAP S/4HANA Cloud and concluded it earns best-in-class honors for Finance and Accounting, Procurement and Supply Chain Management.

Finance and Accounting Award
Procurement Award
Supply Chain Management Award

Synopsis of User Ratings and Reviews

User Interface: With almost a 60% satisfaction rate amongst reviewers, SyteLine boasts a user-friendly interface and experience.
Functionality: According to 90% of reviewers, SyteLine provides robust functionality that can be managed and tailored to most business processes. Additionally, they provide industry-specific solutions so that users have the best fit for their business in terms of functionality.
Customization: Just over half of the reviewers who mentioned customization painted the process in a positive light. However, reviewers cautioned that extensive customization can lead to issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.
Robust Functionality: SyteLine offers a comprehensive suite of features covering core business processes like financials, inventory management, production planning, supply chain management and customer relationship management.
Scalability and Flexibility: SyteLine's adaptable architecture allows it to grow and evolve alongside your business, accommodating changing needs and expansion plans.
User-Friendly Interface: SyteLine's intuitive interface and design minimize training time and maximize user adoption, ensuring efficient and productive workflows.
Operational Efficiency: Streamlined processes, automated tasks, and integrated modules help eliminate manual data entry and duplication, optimizing resource allocation and boosting overall efficiency.
Enhanced Visibility and Control: Comprehensive dashboards and reporting tools provide real-time insights into key performance indicators, enabling informed decision-making and proactive problem-solving.
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Real-Time Inventory Visibility: It optimizes stock levels and avoids stockouts with instant inventory updates, reducing carrying costs and boosting customer satisfaction.
Purchase Order Accuracy: Some users say automating purchase order generation based on real-time inventory and demand has minimized errors in procurement.
Production Planning: It refines production schedules and resource allocation with real-time data insights from connected machines and sensors, increasing efficiency and output.
Financial Reporting: Many users appreciate the ability to generate accurate and timely financial reports with automated data consolidation from all departments.
Sales Team Productivity: It gives the sales team the ability to access customer data and manage orders directly from mobile devices. This increases overall productivity and works efficiently from anywhere.
Automatic Updates: Users say that SAP manages regular updates and maintenance, ensuring up-to-date features and security patches without the need for external resources.
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Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% of reviews that mentioned SyteLine support.
BI and Reporting: Of the users who mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.
Customization Challenges: While SyteLine offers a comprehensive set of features, some users report difficulties in customizing the software to meet their specific needs and workflows. This can be particularly challenging for businesses with unique processes or requirements.
Integration Challenges: Integrating SyteLine with other business applications can be complex and require significant technical expertise. This can lead to delays and additional costs during implementation.
Occasional Performance Issues: Some users have experienced occasional performance issues, such as slow response times and system crashes. These issues can disrupt workflows and impact productivity.
Mid-Range Price: SyteLine falls within the mid-range price bracket for ERP solutions, which may be too expensive for small businesses or those with limited budgets. Additionally, the subscription-based pricing model can be a significant ongoing expense for some businesses.
Limited Reporting Capabilities: While SyteLine provides standard reports, some users report that the built-in reporting capabilities are limited and lack customization options. This can make it challenging to generate specific reports needed for analysis and decision-making.
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Steep Learning Curve: It can be tough to transition from traditional ERPs to a new interface and cloud-based model. This could affect initial productivity, requiring user training to get fully up to speed.
Limited Customization: Users say the customization options are limited compared to on-premise systems. The ability to tailor the system for specific business needs is restricted.
Integration Challenges: Users find integrating with older, non-S/4HANA systems challenging. The process often requires additional tools and expertise, which can increase the complexity and overall costs.
Vendor Lock-in: Some users mention the reliance on SAP's cloud infrastructure makes it harder to switch to alternative solutions later. This dependency can reduce flexibility for future expansion.
High Subscription Costs: Some users say the cost of the software is a big barrier for small businesses since the initial implementation and ongoing subscription fees are relatively high.
Response Time: Customer support could be more responsive and efficient in addressing issues. Users mentioned that providing more thorough assistance would enhance the overall customer experience.
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User reviews of Infor SyteLine paint a mixed picture, highlighting strengths and weaknesses.On the plus side, many users praise its robust functionality and scalability. Users particularly note that it can manage core business functions like finance, inventory, production, and customer management well and adjust to changing needs. This could be a major plus for businesses with ambitious plans.New to ERP systems? Many reviews suggest SyteLine's interface is intuitive and easy to learn, minimizing training time and getting teams up and running quickly. Streamlined workflows and automated tasks are also highlighted as efficiency boosters, improving resource allocation.Additionally, real-time insights and comprehensive reporting are popular among many users. Reviews expressed real-time insights on job shop visibility, equipment and stocks, allowing them to address potential issues before they snowball.Now, let’s consider some potential challenges. Some users express frustration with customization and integration challenges, finding it difficult to tailor the software to their specific requirements and connect it with other apps. This issue could be a deal-breaker if your business has unique workflows or relies heavily on specific integrations.There are occasional mentions of slow response times and system crashes. This problem can be disruptive and impact productivity, so consider your tolerance for such occurrences.Compared to similar products, SyteLine has a steeper learning curve but ultimately offers a more powerful and feature-rich experience. While reviewers note that it's user-friendly overall, they also report that the initial setup can be more complex than with options like Sage X3 or Epicor ERP.The mid-range price point can also deter small businesses with limited budgets. Others may find the subscription model less attractive than perpetual licensing options available in other solutions.Here’s our verdict: SyteLine is a powerful and versatile ERP system that’s well-suited for mid-sized businesses with complex processes and a desire for robust functionality. However, its customization and integration challenges, occasional performance issues and mid-range price are worth considering. Carefully weigh the pros and cons against your specific needs and budget before committing.

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As a free trial user of SAP S/4HANA Cloud, I can confidently say it excels in simplifying core business processes and offers top-notch capabilities. Our analysts give a perfect 100 for their Finance, Procurement and Supply Chain Management modules.SAP S/4HANA Cloud is a robust ERP solution widely used across various industries due to its flexible, modular design and comprehensive functionality. After trying it firsthand, I was surprised by the initial setup. It was smooth and intuitive, with sample data and guided tours provided to explore all modules easily.The main menu and search bar were easy to navigate without redirects. I also liked how user-friendly the interface felt, especially for a first-time user.The finance module stood out to me. It provides a centralized dashboard where you can store and generate all sorts of reports, and it's easy to keep track of payments and overdue invoices. For someone looking to optimize manufacturing, it offers real-time visibility into operations, making it easier to meet customer demands efficiently.That said, the free trial had its limitations. I couldn’t access all features or sample data completely, which made it harder to fully explore the system’s potential.That being said, our analysts rated the Finance, Procurement, and Supply Chain Management modules a perfect 100. Many recent reviews have echoed the same sentiment, praising its real-time inventory view and automated workflows. However, others mentioned the inability to customize workflows during the trial.Users also pointed out the system’s complexity, but I personally found it easier to navigate than expected with the sample data. Still, I’m unsure how it would perform with real-time data in an actual business setting.Pricing wasn’t listed directly on the site, but compared to competitors, SAP S/4HANA costs—including implementation, licensing and training—are higher, especially for smaller organizations with tighter budgets.Overall, SAP S/4HANA Cloud is a powerful tool with advanced capabilities, though its learning curve and customization limitations may be challenging for some. For larger organizations with the budget and resources to implement it fully, it can significantly improve operations and drive growth.

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Screenshots

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