Corrigo vs ServiceChannel

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Our analysts compared Corrigo vs ServiceChannel based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Corrigo Software Tool

Product Basics

Corrigo offers a comprehensive software solution designed to streamline Facility Management tasks, making it an invaluable tool for businesses seeking efficiency in maintenance operations. The platform excels in work order management, asset tracking, and vendor coordination, providing a centralized hub for all facility-related activities. It is particularly well-suited for large enterprises and multi-site operations due to its robust scalability and integration capabilities.

Users benefit from real-time data analytics, which enhance decision-making and operational transparency. Popular features include automated scheduling, mobile access for field technicians, and detailed reporting tools. These functionalities collectively reduce downtime and improve service quality. Compared to similar products, Corrigo is often praised for its user-friendly interface and comprehensive support services.

Pricing for Corrigo typically varies based on the number of users and the specific modules required, with options for monthly or annual payments. This flexibility allows businesses to tailor the solution to their unique needs and budget constraints.

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ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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$45 Monthly
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Product Assistance

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24/7 Live Support
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Product Insights

  • Efficiently Manage a Team: Optimize team management and workflows via a centralized hub. Facility managers can dispatch technicians, assign tasks, track costs and gain visibility into the whole asset management process.
  • Maximize Facility Value: Automated processes reduce data entry tasks and make administration much more efficient, freeing managers to focus on the important work. The platform simplifies work orders, technician management and invoicing, improving a team’s overall productivity. Better maintenance also reduces the chances of asset failures, improving ROA.
  • Optimize Asset Decisions: Choices made based on business data are better than those made on gut instinct, and Corrigo facilitates data-driven decision-making for expensive physical assets. Managers can schedule repairs based on detailed maintenance histories and preventive maintenance plans that predict the best time to perform key tasks.
  • Plan For the Future: Accurate budgeting depends on knowing how much an organization spent in previous years. Users also have access to predictive algorithms that help them forecast the end of usefulness timeframes and weigh when an asset costs more to repair than to replace.
  • Gain Transformative Insights: Turn asset data into action with an intelligent platform and built-in business intelligence. This platform can track service calls, repair history, preventive maintenance plans, asset monitoring, condition assessments and more to turn raw data into actionable insights.
  • Get Real-Time Visibility: Real-time dashboards offer transparency into what tasks are in progress, which ones are in the queue and what needs attention. Administrators can stay connected to the metrics they need to perform their job better and efficiently direct their teams.
  • Manage Labor: Use the system to compare prices and costs with comparable ones across industries or regions to ensure the organization is paying a fair price. The system lets managers evaluate technician effectiveness and productivity, making pain points more visible and easier to address.
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  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • Work Order Management: View a master list of jobs or view jobs happening at specific locations, as well as when each job is due. Administrators can also assign tasks to technicians and view their performance.
  • CorrigoPro Network: Users can connect with providers through the service platform. Choose from a pre-vetted selection of performance-oriented professionals for any job.
  • Asset Evaluation: Advance analytics guide management through an asset’s profitability and usefulness to facilitate smart capital planning and accurate budgeting.
  • Automated Warranty Management: Warranty information is automatically captured and stored in asset profiles. Users can set up alerts to track warranty expiration as well as access them from their mobile devices.
  • Benchmarking: Evaluate progress on jobs, market value for materials, technician productivity and other key metrics through the benchmarking comparison feature.
  • Service Records: All service records are maintained in real-time, and asset information is automatically captured as techs perform tasks.
  • Mobile Access: Techs have access to a checklist of tasks, asset history, compliance regulations and more right on their phones.
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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Product Ranking

#2

among all
Facility Management Software

#5

among all
Facility Management Software

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Corrigo
ServiceChannel
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Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 73 26 17 65 71 97 88 48 17 99 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 34 reviews
Great User Sentiment 188 reviews
77%
of users recommend this product

Corrigo has a 'good' User Satisfaction Rating of 77% when considering 34 user reviews from 3 recognized software review sites.

84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

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4.8 (5)
4.1 (20)
4.0 (77)
3.3 (10)
4.3 (91)
4.0 (4)
4.5 (15)

Awards

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SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Work Order Management.

Work Order Management Award

Synopsis of User Ratings and Reviews

Work Order Management: Corrigo offers a full suite of features that help manage work orders, making it easier to track and fulfill maintenance requests.
User-Friendly: Many users find the software intuitive and easy to navigate.
Streamlined Processes: Corrigo helps organizations streamline their maintenance operations, reducing inefficiencies and improving productivity.
Mobile App: The mobile app receives positive feedback for its ability to enable on-the-go work order management, allowing technicians to receive, update, and complete tasks from the field.
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Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Complexity: Corrigo can be difficult to learn, especially for teams not familiar with similar software.
Support Concerns: Users have occasionally reported slow response times from Corrigo's customer support team.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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Can Corrigo correct common facility management woes? Users say yes, particularly praising its robust work order management and preventive maintenance features. They find the reporting tools especially helpful for streamlining operations and identifying areas for improvement. However, some users point out a steep learning curve, making it somewhat challenging for new adopters to quickly grasp the software's full potential. Occasionally, users have reported slower-than-ideal customer support responses. This mixed bag suggests that Corrigo, while powerful, might be best suited for larger organizations with dedicated resources for training and implementation. Smaller teams with limited bandwidth might find the initial learning phase and occasional support hiccups a bit challenging.

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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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Screenshots

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