Home > Facility Management Software > eSPACE > eSPACE vs ServiceChannel

eSPACE vs ServiceChannel

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Our analysts compared eSPACE vs ServiceChannel based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
eSPACE Software Tool
ServiceChannel Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

51 Detailed Analysis

User Sentiment

we're gathering data
( Reviews)

Analyst Rating

50 Detailed Analysis

User Sentiment

Great User Sentiment (188 Reviews)
eSPACE is an all-in-one software that can schedule and track maintenance tasks, reserve rooms and resources, and manage HVAC systems.

It offers event management, maintenance and work orders, scheduling, and more to cover various aspects of commercial and private facilities. Additionally, it includes smart IoT integrations to HVAC and building operations using the events calendar.
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ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.


Pros

  • Easy to use interface
  • Centralized work orders
  • Real-time data & reports
  • Mobile app access
  • Large contractor network

Cons

  • Limited customization
  • Reporting complexity
  • Integration challenges
  • Cost may vary
  • Limited offline access
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$60 Monthly
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Tailored to your specific needs
$50/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance Efficiency: Streamline facility management processes, making them more efficient and reducing manual work. Save time and resources, allowing staff to focus on other important tasks. 
  • Reduce Costs: Reduce energy consumption and avoid costly repairs in your facilities. Keep operating costs low and maximize budget resources. 
  • Improve Communication: Ease communication and collaboration among staff or departments with a centralized database. Reduce miscommunication and improve overall coordination and efficiency. 
  • Increase Accountability: Enable staff to better track work completion and monitor facility performance. Increase accountability and informed decision-making. 
  • Refine Planning and Coordination: Optimize facility planning and coordination with scheduling and event management, reducing conflicts and maximizing resource use. 
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  • Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
  • Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
  • Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
  • Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
  • Real-Time Information: View asset information, work order progress and reports in real time from any location.
  • Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
  • Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.
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  • Facility Scheduling and Management: Schedule and manage resources, including rooms, equipment and personnel. Efficiently use your resources and eliminate scheduling conflicts. 
  • Preventive Maintenance: Stay on top of routine maintenance tasks, like changing air filters or inspecting equipment, to optimize performance and prevent costly breakdowns. 
  • Work Order Management: Track and assign work orders to teams, ensuring timely and efficient task completion. 
  • HVAC Integration: Integrate with HVAC systems, providing real-time monitoring and control over temperature, humidity and energy usage. Reduce energy costs and ensure optimal comfort for occupants. 
  • Event Management: Plan and coordinate events, including room and resource reservations, catering, and more. Simplify event planning processes and ensure successful events. 
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  • Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
  • Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
  • Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
  • Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
  • Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
  • Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
  • Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
  • Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.
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Product Ranking

#33

among all
Facility Management Software

#5

among all
Facility Management Software

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Analyst Rating Summary

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73
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60
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17
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Reporting and Dashboard
Work Order Management
Mobile
Reporting and Dashboard

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

eSPACE
ServiceChannel
+ Add Product + Add Product
Asset Management Facility Booking Management Human Resources Management Inventory Management Maintenance Management Mobile Reporting And Dashboard Safety And Security Management Space, Key, And Lock Management Visitor Management Work Order Management 73 60 0 69 50 57 98 10 0 83 73 26 17 65 71 97 88 48 17 99 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

29%
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User Sentiment Summary

we're gathering data
Great User Sentiment 188 reviews
we're gathering data
84%
of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

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4.8 (5)
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4.0 (77)
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4.3 (91)
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4.5 (15)

Awards

No awards.

SelectHub research analysts have evaluated ServiceChannel and concluded it earns best-in-class honors for Work Order Management.

Work Order Management Award

Synopsis of User Ratings and Reviews

Comprehensive Facility Management: Users appreciate eSPACE for its all-encompassing approach to facility management, covering everything from event scheduling to work order management, making it a one-stop solution.
User-Friendly Interface: The platform is consistently praised for its intuitive design, allowing users of all tech levels to navigate and utilize its features with ease.
Efficient Scheduling: eSPACE's event scheduling capabilities are a standout, enabling seamless coordination of events, reducing conflicts, and improving facility usage.
Robust Reporting Tools: The software offers detailed reporting features that help users track maintenance requests, event outcomes, and overall facility usage, aiding in informed decision-making.
Excellent Customer Support: Many users highlight the responsive and helpful customer service team, which significantly enhances the overall user experience.
Mobile Accessibility: The availability of a mobile app makes it convenient for users to manage facilities on-the-go, ensuring they can address issues and update schedules from anywhere.
Customizable Features: eSPACE allows for a high degree of customization, enabling facilities to tailor the software to their specific needs and preferences.
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Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.
User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.
Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.
Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.
Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.
Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.
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Limited Functionality for Specific Industries: eSPACE may not be the best fit for industries with specialized facility management needs, such as healthcare or manufacturing, as it may lack industry-specific features and integrations.
Learning Curve and Complexity: The software's extensive features and functionalities can lead to a steep learning curve for new users, requiring significant time and effort to master the system effectively.
Customization Challenges: While eSPACE offers some customization options, it may not provide the level of flexibility required by organizations with unique workflows or complex facility management processes.
Integration Limitations: Integrating eSPACE with existing software systems or third-party applications can be challenging, potentially requiring additional development or custom solutions.
Mobile App Functionality: The mobile app version of eSPACE may have limited features or functionality compared to the desktop version, which can hinder users who require on-the-go access to facility management tools.
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Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.
Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.
Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.
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eSPACE has garnered a reputation for its comprehensive suite of features, particularly in the realm of preventive maintenance and work order management. Users appreciate the platform's ability to streamline maintenance processes, enhance efficiency, and provide valuable insights into asset performance. Its robust reporting capabilities empower facility managers with data-driven decision-making tools, enabling them to optimize maintenance strategies and reduce operational costs. However, some users have noted that the initial setup and configuration of eSPACE can be complex, requiring a significant investment of time and effort. Additionally, the user interface, while functional, has been described as somewhat outdated and less intuitive compared to some newer competitors in the market. Despite these drawbacks, eSPACE distinguishes itself through its extensive industry experience and proven track record. The platform's maturity and stability are highly valued by organizations seeking a reliable and feature-rich solution for their facility management needs. Its comprehensive functionality, coupled with its scalability, makes eSPACE well-suited for large enterprises and organizations with complex facility operations. Furthermore, eSPACE's strong focus on preventive maintenance aligns perfectly with industries that prioritize asset uptime and operational continuity, such as manufacturing, healthcare, and education.

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ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

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Screenshots

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ServiceChannel

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