Home > Facility Management Software > ServiceChannel > ServiceChannel vs eFacility

ServiceChannel vs eFacility

Last Updated: November 25th, 2024

Our analysts compared ServiceChannel vs eFacility based on data from our 400+ point analysis of Facility Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

ServiceChannel is a cloud-based facilities management software designed to streamline the maintenance and repair processes of buildings and equipment. It caters to businesses of all sizes, particularly those with multiple locations. The platform offers a centralized hub for managing work orders, contractor sourcing, and budget tracking. Users can submit service requests, track progress, and receive invoices electronically, improving transparency and efficiency.

Popular features include real-time data, analytics, and reporting, allowing users to identify trends and make informed decisions about maintenance strategies. Additionally, the mobile app provides on-the-go access for facility managers and maintenance personnel.

While user experiences with similar software vary, ServiceChannel generally receives positive feedback for its user-friendly interface, robust features, and comprehensive service provider network. However, some users mention occasional challenges with customization and reporting capabilities.

Pricing information for ServiceChannel is not publicly available and may vary depending on specific needs and the number of facilities managed. It's recommended to contact ServiceChannel directly for a personalized quote.

Pros

Easy to use interface
Centralized work orders
Real-time data & reports
Mobile app access
Large contractor network

Cons

Limited customization
Reporting complexity
Integration challenges
Cost may vary
Limited offline access

eFacility is a comprehensive facility management software designed to streamline operations for businesses of all sizes. It offers a range of key features such as asset management, space optimization, maintenance management, visitor management, and real-time analytics. With eFacility, businesses can efficiently track and manage assets, allocate spaces effectively, schedule and monitor maintenance tasks, enhance security with visitor management, and gain valuable insights through analytical reports. The software helps businesses improve operational efficiency, reduce costs, and ensure a productive work environment. Whether it's small, medium, or large businesses, eFacility offers a flexible and scalable solution to meet their facility management needs.

$50/User, Monthly

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$600 Monthly

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Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Secure Data: SSAE 16 compliance ensures data is safe as it moves between server and software.
Anywhere Access: Work order status is visible via mobile devices with proper internet connection.
Data-Driven Decision Making: Use dashboards to leverage actionable insights from collected data in order to improve operational efficiency.
Reduce Cost: Improve organizational ROI by reducing asset downtime, streamlining preventive maintenance (PM) schedules and more.
Real-Time Information: View asset information, work order progress and reports in real time from any location.
Receive Event-Driven Alerts:Set the system to send alerts based on predefined triggers such as a scheduled maintenance task, asset shutdown and more.
Simplify Contractor Management: Leverage proposal and RFP management to more easily find and hire contractors. Compose, send, track and log all interactions with contractors directly from the system, reducing the chances of lost emails.

Streamlined Facility Management: eFacility simplifies and centralizes facility management processes, allowing organizations to efficiently track and manage various aspects of their facilities, such as work orders, assets, and maintenance schedules.
Improved Productivity: By automating manual tasks and providing a user-friendly interface, eFacility enables facility managers and maintenance teams to be more productive, eliminating time-consuming paperwork and reducing administrative overhead.
Enhanced Asset Tracking: With eFacility, organizations can easily track and manage all their assets, from equipment and machinery to furniture and fixtures. Real-time data and asset visibility help optimize asset utilization, minimize downtime, and improve maintenance planning.
Efficient Work Order Management: The software simplifies work order creation, assignment, and tracking. Facility managers can prioritize and allocate tasks, assign technicians, monitor progress, and ensure timely completion, resulting in streamlined workflows and improved operational efficiency.
Proactive Maintenance Planning: eFacility offers preventive maintenance scheduling and tracking capabilities, allowing organizations to create maintenance plans, schedule routine inspections, and proactively address potential issues. This helps prevent unplanned downtime, reduces maintenance costs, and prolongs asset lifespan.
Space Optimization: The software provides tools to manage and optimize space allocation within facilities. Organizations can effectively plan and allocate office space, meeting rooms, and storage areas. This helps maximize space utilization, reduce wastage, and optimize overall facility layouts.
Comprehensive Reporting and Analytics: eFacility generates detailed reports and provides analytics to help organizations gain insights into various facility management aspects. Customizable dashboards, data visualization, and trend analysis enable informed decision-making, resource planning, and performance monitoring.
Sustainability and Energy Efficiency: eFacility supports organizations in adopting environmentally friendly practices by facilitating energy monitoring, consumption analysis, and sustainability initiatives. It helps reduce carbon footprint, optimize energy usage, and achieve sustainability goals.
Mobile Accessibility and Remote Management: The software can be accessed via mobile devices, allowing facility managers and maintenance teams to stay connected and manage operations from anywhere. Remote access to work orders, asset data, and reports enables efficient collaboration and expedited issue resolution.
Scalability and Customization: eFacility accommodates the needs of organizations of all sizes and can be customized to suit specific requirements. It scales with organizational growth and offers flexibility to adapt to evolving facility management needs.

Provider Management: A commercial contractor directory makes sourcing and qualifying contractors simpler and more effective. Check provider credentials and insurance to stay compliant. Contractor scorecards help measure performance and cost based on detailed metrics.
Service Automation: Automate events, tasks, processes and business functions. Helps promote multidimensional visibility into business operations and streamline service processes.
Financial Management: Manage financial planning, budgeting, forecasting, asset lifespans and more, directly from the interface.
Reporting: Provides pre-built reports, data analytics and business intelligence features to help answer business questions. Receive reports that explain the breakdown of spending and work order volume based on details like trade and provider. Immediately identify issues with locations, spend and jobs, and decide the priority of work.
Work Order Management: Create, assign, monitor and complete work orders and maintenance requests easily.
Planned Maintenance Scheduling: Calendar-based maintenance scheduling helps create maintenance events in advance, set alerts to trigger when the events are due and execute maintenance plans to upkeep assets.
Asset and Energy Management: Track real-time asset data, repair and maintenance history, initial and operating cost, installation dates, warranties and asset failure reports in a centralized view. Keep track of and plan for preventative maintenance to reduce asset downtime.
Site Management: Create and manage plans for capital upgrades and repairs, status, costs and multi-level approvals. Tailor and automate maintenance plans by specifying locations, frequency and providers to ensure uptime of assets. Create a centralized catalog for staff to directly order critical supplies.

Work Order Management: eFacility allows organizations to create, assign, and track work orders efficiently. Facility managers can prioritize tasks, assign technicians, and monitor progress, ensuring timely completion and streamlined workflows.
Asset Tracking: The software provides comprehensive asset tracking capabilities, allowing organizations to effectively manage and track their assets. From equipment and machinery to furniture and fixtures, eFacility enables real-time asset visibility, maintenance tracking, and optimization.
Preventive Maintenance: eFacility enables organizations to proactively plan and schedule preventive maintenance activities. It helps in creating maintenance plans, scheduling routine inspections, and generating notifications for timely service and maintenance, reducing unplanned downtime and associated costs.
Space Management: With eFacility, organizations can efficiently manage space allocation within their facilities. The software helps optimize space utilization by planning and allocating office spaces, meeting rooms, storage areas, and other facilities.
Reporting and Analytics: eFacility offers comprehensive reporting and analytics features. It generates detailed reports, provides customizable dashboards, and offers analytics tools for data visualization, trend analysis, and informed decision-making.
Mobile Accessibility: eFacility can be accessed via mobile devices, allowing facility managers and maintenance teams to stay connected and manage operations remotely. Mobile accessibility provides convenience, improves collaboration, and enables swift issue resolution.
Energy Monitoring: The software supports energy monitoring and consumption analysis. eFacility helps organizations measure, analyze, and optimize energy usage, enabling them to reduce carbon footprint, meet sustainability goals, and lower utility costs.
Vendor Management: eFacility enables organizations to effectively manage their vendor relationships. It helps in storing vendor information, tracking service contracts, managing procurement processes, and facilitating communication with vendors.
Document Management: The software provides robust document management capabilities, allowing organizations to store, organize, and access important documents related to their facilities, equipment, maintenance procedures, and safety guidelines.
Security and Compliance: eFacility helps organizations maintain security and compliance standards. It facilitates tracking security measures, logging incidents, maintaining safety records, and ensuring compliance with regulatory requirements.

Product Ranking

#5

among all
Facility Management Software

#31

among all
Facility Management Software

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Analyst Rating Summary

100

Show More Show More

Work Order Management

Mobile

Reporting and Dashboard

Human Resources Management

Inventory Management

Space, Key, and Lock Management

Reporting and Dashboard

Asset Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceChannel

eFacility

+ Add Product + Add Product

75%

25%

88%

12%

27%

73%

82%

18%

17%

83%

100%

71%

29%

100%

75%

25%

63%

37%

100%

80%

20%

83%

17%

83%

17%

50%

67%

33%

17%

83%

100%

71%

29%

100%

75%

25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

29%

71%

29%

User Sentiment Summary

84%

of users recommend this product

ServiceChannel has a 'great' User Satisfaction Rating of 84% when considering 188 user reviews from 4 recognized software review sites.

80%

of users recommend this product

eFacility has a 'great' User Satisfaction Rating of 80% when considering 2 user reviews from 2 recognized software review sites.

4.8 (5)

n/a

4.0 (77)

4.0 (1)

4.3 (91)

4.0 (1)

4.5 (15)

n/a

Awards

Synopsis of User Ratings and Reviews

Customer Support: Customer Support is very helpful and quick to reply, according to 78% of reviews referring to it.

User-Friendly: The product has a user-friendly interface and intuitive features, as 90% of reviewers mention this aspect note.

Work Order: Over 88% of users referencing this feature state that it’s made the process of assigning and creating work orders easy.

Invoices: This feature helps reduce manual labor in the experience of all reviewers talking about invoices.

Frequent Updates: Its frequent and market-relevant updates are helpful, according to all reviews citing this aspect.

Analytics: Personalized analysis helps make data-driven decisions, according to 80% of users reviewing analytics.

Minimalistic Design: Users appreciate the clean and minimalistic design of eFacility, making it easy to navigate and use.

User-Friendly Interface: The platform offers a user-friendly interface, allowing users to quickly learn how to use the system and maximize its features.

Comprehensive Facility Management: eFacility provides a comprehensive set of tools and features for effective facility management, including real-time monitoring, maintenance scheduling, and resource allocation.

Efficient Energy Management: Users find the energy management capabilities of the product to be highly efficient, helping them optimize energy consumption and reduce costs.

Intelligent Analytics: The platform offers robust analytics capabilities, allowing users to gather and analyze data on various aspects of facility operations for better decision-making.

Customization Options: Users appreciate the ability to customize eFacility to match their specific needs and requirements.

Responsive Customer Support: Users highlight the prompt and responsive customer support provided by the SIERRA ODC team, ensuring that any issues or concerns are addressed quickly.

Multi-Platform Access: The product is accessible on multiple platforms, including web browsers and mobile devices, allowing users to manage their facility from anywhere at any time.

Integration Capabilities: eFacility offers integration capabilities with other systems and devices, enabling seamless data exchange and enhancing overall efficiency.

Cost Savings: Users report that implementing eFacility has led to significant cost savings by optimizing resource utilization and energy consumption.

Vendor Interface: All users mentioning this feature observe that the vendors have to choose to work with the system and the training takes a long time.

Tickets: More than 65% of reviews on this topic say that no notification for closing a ticket is sent to contractors.

Issue List: Creating an issue list takes a long time and has to be done manually, according to more than 65% of reviewers specifying issue lists.

Lack of features: Some users feel that eFacility lacks certain features that would enhance its functionality and usability.

Poor user interface: Several users find the user interface of eFacility to be confusing, unintuitive, and not visually appealing.

Technical issues: Some users have reported experiencing technical glitches and bugs while using eFacility, impacting their overall experience and productivity.

Complicated setup: A few users have mentioned that setting up eFacility can be a complex process, requiring technical knowledge and support.

Inflexible customization: Certain users have expressed frustration over the limited ability to customize eFacility to suit their specific needs and workflows.

Slow performance: There are user complaints regarding slow loading times and performance issues with eFacility, leading to delays and decreased efficiency.

Poor customer support: Some users have reported dissatisfaction with the customer support provided by SIERRA ODC, citing slow response times and ineffective problem-solving.

ServiceChannel helps users manage work orders, invoices, analysis and reporting via an intuitive interface. Users specifically call out invoicing, analytics, relevant updates and customization as advantages of using the software. However, there are no reminders for contractors when closing a ticket, and creating issue lists isn’t among the tasks that users can automate. Furthermore, the vendor training process is long. Overall, despite the product’s drawbacks, it can be a good fit for companies looking to save time and support key processes with a user-friendly CMMS.

The user reviews for eFacility are generally positive. Users praise its easy-to-use interface and comprehensive features for managing office facilities. They appreciate the ability to track and monitor various aspects of facility management, such as maintenance, inventory, and visitor management. Users find the software to be intuitive and user-friendly, allowing them to easily navigate through different modules and access relevant information. One of the strengths mentioned by users is the robust reporting capabilities of eFacility. They find the reporting feature to be highly customizable and valuable for generating detailed reports on various metrics. Users also appreciate the customer support provided by the company, citing prompt responses and helpful assistance in resolving any issues or queries. On the downside, some users mention that eFacility can be a bit overwhelming initially due to the wide range of features and customization options available. They suggest that the software could benefit from more streamlined workflows and improved onboarding resources to help new users get up to speed quickly. In comparison to similar products, users believe that eFacility offers a more comprehensive and integrated solution for facility management. They find the software to be more feature-rich, providing a holistic approach to managing various aspects of facility operations. Users also appreciate the scalability of the software, allowing it to cater to the needs of both small and large organizations. Overall, eFacility receives positive feedback from users for its user-friendly interface, comprehensive features, robust reporting capabilities, and excellent customer support.

Screenshots

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FAQ

How can I do a in-depth comparison of ServiceChannel and eFacility? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Facility Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Facility Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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