Home > Field Service Management Software > BuildOps > BuildOps vs ServiceM8

BuildOps vs ServiceM8

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Our analysts compared BuildOps vs ServiceM8 based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
BuildOps Software Tool
ServiceM8 Software Tool
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Product Basics

BuildOps is a cloud-based field service management (FSM) software designed to streamline field operations. It's ideal for businesses with mobile teams, like contractors and service providers, who need to manage work orders, schedule appointments, track employee time and location, and generate reports. One of BuildOps' key benefits is its user-friendly interface and intuitive workflow. This makes it easy for both office staff and field technicians to adopt and use the software. The platform also offers features that improve field communication and collaboration, such as real-time updates, task management, and GPS tracking. BuildOps is known for its customizable dashboards and reporting capabilities, allowing businesses to track key metrics and gain insights into their field operations. Additionally, the software integrates with popular accounting and CRM systems, providing a comprehensive solution for managing field service businesses. Compared to other FSM solutions, BuildOps offers a competitive price range with different pricing tiers based on the number of users and required features. The software is available on a monthly subscription basis, making it affordable for businesses of all sizes.

Pros
  • User-friendly interface
  • Improved field communication
  • Customizable dashboards
  • Integrates with popular systems
  • Competitive price range
 Cons
  • Limited reporting features
  • Occasional bugs and glitches
  • Learning curve for new users
  • Limited mobile app functionality
  • May not be suitable for large businesses
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ServiceM8 is a cloud-based system that helps field service professionals minimize paperwork and manage all aspects of field activities. Some of these processes include sending quotes, scheduling jobs, tracking field staff and handling invoices, reports and on-site payments.

It opens up communication with real-time updates between field, back office and management staff as well as customers, ensuring faster services and time-efficient business operations.
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$50 Monthly, Quote-based
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$29 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Consolidate Data: Achieve greater data visibility by keeping all crucial business information in one centralized digital location. Quickly find, edit and manage every document throughout the job cycle. 
  • Increase Revenue: Identify operational and service trends that provide the greatest ROI and areas that need improvement. Decrease time spent performing suboptimal, time-consuming processes and allow staff to focus on critical tasks. 
  • Boost Productivity: Optimize scheduling and dispatching, and assign the best tech to the job to boost productivity and improve first-time fix rate. Field and office staff have instant access to the information, documents and tools they need when they need them. 
  • Reduce Errors: Automated features and third-party application integrations prevent human error and unnecessary double-entry from impacting your bottom line. Identify and adjust scheduling or workload issues before they arise. 
  • Make Smart Business Decisions: Leverage real-time data, comprehensive reports and instant updates from the field to make well-informed, data-driven decisions. 
  • Go Mobile: The cloud-based mobile application allows technicians and office staff to access organization and job data from anywhere in the world via a desktop or mobile device. 
  • Improve the Customer Experience: Provide technicians and office staff with the information and tools to meet customer needs and expectations better. The customer portal keeps customers in the loop and up to date with their job progression. 
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  • Manage Invoicing Easily:  Simplify invoicing and payments. Create and share invoices from anywhere at any time, and get them processed through electronic signatures and payments. 
  • Ease of Communication:  Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications. 
  • Maintain Service Levels:  With quick communication, real-time updates and simplified service delivery management, maintain service levels and get repeat work from existing customers. 
  • Minimize Paperwork:  Minimize paperwork and save time by generating invoices, collecting signatures and payments electronically, as well as storing digital photos and diagrams to maintain job requirements, progress and service history. 
  • Secure Cloud Storage:  Store all user data and records in an encrypted, remote server with cloud-hosted software, and get a backup in case of system failure or incompetency. 
  • Integrations:  Leverage pre-built integrations with numerous accounting, staffing and email marketing apps, or build custom integrations through an open API and SDK and app integrators such as Workato and Zapier to create a seamless operational environment. 
  • Mobile Access:  Get a fast and reliable iOS app for communication, invoicing and job management in the field. 
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  • Smart Scheduling & Dispatching: Schedule jobs as they come in and assign technicians based on location, skill and availability. 
    • Scheduling & Dispatching Dashboard: View all job information and technician availability on one screen. Plan appointments days, weeks and months in advance and toggle between assigned and unassigned views. 
    • Maintenance Scheduling: Schedule preventative maintenance or part replacement for equipment, vehicles and assets. 
    • Drag-and-Drop Functionality: Assign, reschedule, shorten or extend jobs with one click. 
  • Report Generation: Generate reports on any data point generated by business operations in less than a minute. Create accurate KPI snapshots using up-to-the-moment data, analyze profitability down to asset level and determine profitability per customer. 
  • Field Service App: Technicians can view work orders, gated workflows, site plans, equipment manuals and other critical job information while deployed in the field. Technicians update the office from the field and attach site photos and videos to assignments for proof of work and job history documentation. 
    • Compatibility: The app is compatible with smartphones, tablets and other mobile devices that use Android or iOS. 
  • Quote Creation: Generate accurate quotes from the office or the field using pricing and parts information from the built-in equipment catalog. Attach photos or videos directly to quotes. Instantly turn approved quotes into jobs with one click. 
    • Quote Management: Keep and track all quotes in one digital location. If a customer has yet to respond to a quote, follow up with them in real time via email. 
  • Paperless Invoicing: Built-in price books allow managers to pre-set pricing and markup rates to create accurate invoices quickly. Multiple payment options are available, such as the deposit of paper checks via photo or the integrated mobile card reader. 
  • Automatic Notifications: Automatic notifications alert technicians to new jobs, schedule changes, and job and customer updates. 
  • Accounting Integrations: Integrate with preferred or legacy accounting platforms, such as QuickBooks, Sage, Vista and Spectrum. 
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  • Job Management:  Access all job and client details anytime, anywhere. Send all the information related to an assigned job to field staff directly through the platform, eliminating the need for repeated calls. 
  • Checklists and Tasks:  Ensure that each job is completed during the first delivery service by breaking it down into smaller tasks and checklists. 
  • Technician Management:  Track and manage technicians and field staff with access to their live location, navigation and check-in at job arrival and job progress. 
  • Service History:  Record, maintain and access service history for each client along with details like order, materials used, notes, photos, emails, messages and invoices. 
  • Job Scheduling:  Drag and drop jobs onto the desired staff members and booking window or specific timings to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Notify field staff of schedule changes instantly. 
  • Dispatch Map:  Get access to all field staff’s live location to make smart dispatch and routing decisions without calling for manual updates. 
  • Integrated Navigation:  Guide field staff to the job site through the fastest possible route in two simple clicks with integrated navigation. 
  • Job Reminders:  Send timely reminders to the allocated field staff regarding navigation and travel time to the job site so that no appointment is missed or delayed. 
  • Quote Management:  Create, manage and share quotes with customers using customizable templates. Issue multiple quote options for the customers that can be viewed and accepted online.  
  • Invoices:  Create professional invoices using pre-set templates and share them with customers via mail, text or printed media while on the job site. 
  • Payment Management:  Facilitate online and instant invoice payments through credit card, debit card and Apple Pay. 
  • Deposits and Pre-Payments:  Prompt customers to pay in advance for their bookings using cards, Google Pay, Apple Pay and Microsoft Pay. 
  • Communication Management:  Communicate directly with staff and clients via email and message services from the platform. Pre-built customizable templates also help save time and maintain a consistent tone. 
  • Activity Feed:  Utilize a live activity feed to access updates from all the jobs and service deliveries and request and share information when required. 
  • Staff Messaging:  Use built-in instant messaging for communication between the back office and field teams. 
  • Offline Access:  Enable the field teams to access and update all relevant information from the job site, even if there is no internet connectivity. Updates are synced to the system once connectivity is restored. 
  • Document and Barcode Scanning:  Use the software to auto-detect, scan and store documents in a high-resolution PNG format. Add materials to invoices through barcode scanning. 
  • Custom Forms::  Create, save and share customized forms and reports suited to a business’s requirements, using an online form editor with flexible question type options. 
  • Asset Management:  Create customer-owned assets, save them on site and generate PDF reports of all assets. 
  • 24/7 Online Booking:  Let customers request quotes or services, book services and pay in advance online any time, from anywhere. Booked jobs are synced directly to the calendar. 
  • Knowledge Sharing:  Record, save and share business expertise, tips and procedures with staff members in the form of videos and articles. 
  • Customer Feedback:  Collect feedback about service delivery and overall experience to consistently improve operations. 
  • Reports:  Get automated reports on business operations, jobs and service deliveries, activity feeds, timesheets and revenue. These reports can be further customized as required. 
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Product Ranking

#83

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Field Service Management Software

#18

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Field Service Management Software

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User Sentiment Summary

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Excellent User Sentiment 288 reviews
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94%
of users recommend this product

ServiceM8 has a 'excellent' User Satisfaction Rating of 94% when considering 288 user reviews from 2 recognized software review sites.

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4.3 (6)
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4.7 (282)

Awards

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ServiceM8 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Improves Efficiency: Streamlines workflows, optimizes scheduling, and reduces travel time, leading to increased productivity.
Enhances Communication: Facilitates real-time communication between field technicians and back office, ensuring everyone is on the same page.
Data-Driven Insights: Provides comprehensive reporting and analytics tools for informed decision making and process improvement.
Reduces Paperwork: Eliminates paperwork and automates tasks, saving time and minimizing errors.
Mobile Workforce Management: Enables technicians to access work orders, schedules, and reports on the go, boosting efficiency.
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Cost: About 100% of the users who consider the price to be a determining factor recommend the software for its affordability.
Overall Functionality: Nearly 100% of the users who refer to the overall features and functionality agree that it's a well-rounded product with improved features being added at every update.
Ease of Use: As many as 80% of the users who talk about ease of use note that the product is user-friendly.
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Limited Reporting Features: May not offer the level of reporting customization and advanced analytics required by some businesses.
Occasional Bugs and Glitches: Users have reported experiencing occasional bugs and glitches within the platform.
Learning Curve for New Users: The interface may require some time and effort for new users to learn and become comfortable with.
Limited Mobile App Functionality: The mobile app may not offer all the features and functionalities available on the desktop version.
May Not Be Suitable for Large Businesses: The platform may not be scalable enough to meet the needs of very large businesses with complex workflows.
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Mobile App: Approximately 67% of the users who mention the mobile app find the lack of an Android app a limitation to field use.
User Interface: About 75% of the users who refer to the user interface concur that the interface is clunky and difficult to navigate.
Customization: A lack of customization proves detrimental to nearly 67% of the users who mention it.
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BuildOps garners mixed reviews from users, often praised for its user-friendly interface, improved communication capabilities, and data-driven insights. One user emphasizes, "Our techs picked up the app extremely well. Love that BuildOps is constantly improving the software." This ease of use is a major draw compared to competitors, with some users finding other platforms "clunky and difficult to navigate." However, some users voice concerns about limitations in reporting and mobile app functionality. One user notes, "The reporting features could be more robust, especially for larger businesses with complex needs." Additionally, some users report occasional bugs and glitches, impacting their workflow. Despite these drawbacks, users highlight BuildOps' strengths as differentiators. One user points out, "BuildOps integrates seamlessly with our accounting system, which saves us a lot of time and effort." This seamless integration with popular business software sets BuildOps apart from some competitors that require manual data entry or complex configuration. Overall, BuildOps presents a valuable solution for field service businesses seeking a user-friendly platform with robust features to streamline workflows and improve communication. While some limitations exist, BuildOps' strengths in user experience, data insights, and integration capabilities make it a strong contender in the field service management software market, especially for smaller to mid-sized businesses.

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ServiceM8 is an affordable solution for field service professionals to schedule and manage their daily operations. Its ease of use and constantly improving functionality makes it a favorable solution for growing businesses. However, its user interface needs to be updated and simplified. Moreover, offering customizable solutions and an Android app for field operations are things users wish existed.

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