CompanyCam vs Service Fusion

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Our analysts compared CompanyCam vs Service Fusion based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Service Fusion Software Tool

Product Basics

CompanyCam is a robust software solution designed to streamline Field Service Management by enabling real-time photo documentation, project organization, and team communication. It is particularly well-suited for contractors, construction companies, and service professionals who need to manage multiple job sites efficiently. The platform's ability to capture and share photos instantly ensures that all team members are on the same page, reducing miscommunication and enhancing productivity.

Key benefits include improved project transparency, enhanced accountability, and seamless collaboration. Popular features encompass photo annotations, GPS tagging, and cloud storage, which collectively facilitate meticulous project tracking and documentation. Users appreciate the intuitive interface and the significant time savings it offers compared to traditional methods.

Pricing for CompanyCam typically ranges from $15 to $19 per user per month, with options for annual billing that provide cost savings. Compared to similar products, users often highlight its ease of use and the comprehensive nature of its features, making it a preferred choice for field service management.

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Service Fusion migrates customer details in a digital format, streamlining users’ workflows. Users can view business operations across verticals through a centralized repository for reporting, invoicing, payments, scheduling and customer management. It combines AI and VoIP expertise for improved ease of use, tracks where users get their business and analyzes metrics to improve outcomes. Businesses gain visibility into their remote workforces and fleets to increase technician productivity and fleet tracking capabilities.

Users can manage team safety and health with no-touch support. Remote scheduling and dispatch, bill payments and online estimates, email options and integrated VoIP support field teams. It provides enterprise-level inclusions to small business owners and comes with a flat-rate pricing plan.
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$19/User, Monthly
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Tailored to your specific needs
$195 Monthly
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Tailored to your specific needs
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Product Assistance

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24/7 Live Support
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Product Insights

  • Enhanced Communication: Streamline team interactions with real-time photo and video sharing, ensuring everyone is on the same page.
  • Improved Accountability: Document job progress with time-stamped photos, reducing disputes and enhancing transparency.
  • Efficient Documentation: Automatically organize photos by project, making it easy to find and reference past work.
  • Client Trust: Share visual updates with clients, building trust through transparency and keeping them informed.
  • Reduced Errors: Visual documentation helps prevent misunderstandings and mistakes, leading to higher quality work.
  • Time Savings: Quickly capture and share job site conditions, reducing the need for lengthy written reports.
  • Seamless Integration: Integrate with other software tools, creating a cohesive workflow and reducing data entry duplication.
  • Enhanced Collaboration: Allow multiple team members to contribute to a project, fostering a collaborative environment.
  • Legal Protection: Maintain a visual record of work completed, which can be crucial in resolving legal disputes.
  • Cost Efficiency: Reduce the need for site visits by sharing detailed visual updates, saving on travel expenses.
  • Project Management: Track project progress visually, making it easier to manage timelines and resources effectively.
  • Quality Assurance: Ensure work meets standards by reviewing visual documentation, leading to higher customer satisfaction.
  • Training Tool: Use documented projects as training material for new employees, speeding up the onboarding process.
  • Remote Accessibility: Access project information from anywhere, enabling remote work and quick decision-making.
  • Scalability: Easily manage multiple projects simultaneously, supporting business growth without overwhelming resources.
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  • Centralized Platform:  A centralized platform helps complete tasks like scheduling, managing customer calls and monitoring their fleet. 
  • Touchless Communication:  Send email estimates, e-signs documents and send confirmation emails to customers via touchless communication. Assign jobs and projects to sales representatives. 
  • Easy Scheduling and Dispatch: Schedule jobs for representatives without any overlap. Share job information with field workers’ smart devices using mobile accessibility. Inform customers when a technician is on the way. 
  • Step-by-Step Onboarding: Get started with thorough onboarding procedures designed to get employees up to speed quickly.  
  • Convert From Estimates to Jobs: Create and send job estimates with pre-populated service lines and products. Convert job quotes to assigned jobs. Prioritize jobs, assign jobs to sales representatives, schedule on-site visits for technicians, calculate commissions and more. 
  • Organized Platform: Complete 30-minute tasks in 30 seconds using organized dashboards. Simplify daily tasks while ensuring proper management of technicians, staff and customers. 
  • Communicate in Real-Time: Send SMS notifications to customers and technicians about on-the-way alerts, scheduled jobs and more. 
  • Reduce Paperwork: Send job details to field workers using the mobile app. Mobile employees can view and edit jobs on-the-go and reduce the amount of paperwork needed to process jobs with the mobile app. 
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  • Photo Documentation: Capture and organize job site photos with timestamps and GPS location data.
  • Project Timelines: Create visual timelines of project progress with photos and notes.
  • Team Collaboration: Share project updates and photos with team members in real-time.
  • Customizable Tags: Use tags to categorize and filter photos for easy retrieval.
  • Client Sharing: Generate shareable photo galleries to keep clients informed about project status.
  • Annotations: Add drawings, text, and shapes directly onto photos to highlight important details.
  • Reports: Compile and export detailed photo reports for documentation and client communication.
  • Integrations: Seamlessly integrate with other software like QuickBooks, Zapier, and more.
  • Offline Mode: Capture and save photos even without an internet connection, syncing once back online.
  • Task Management: Assign tasks to team members and track their completion within the app.
  • Voice Notes: Record and attach voice notes to photos for additional context.
  • Unlimited Storage: Store an unlimited number of photos and videos without worrying about running out of space.
  • Mobile and Web Access: Access CompanyCam from both mobile devices and web browsers for flexibility.
  • Security: Ensure data protection with secure cloud storage and user permissions.
  • Activity Feed: Monitor real-time updates and activities across all projects in a centralized feed.
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  • Customer Management: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes. 
  • Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard. 
  • Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool’s pre-built free payment gateway. 
  • GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, allowing users to improve driving behavior without any reliance on drivers’ mobile devices. 
  • QuickBooks Integration: Integrate with QuickBooks to get discounts and automatic syncing of job invoices, deposits and payments. 
  • Estimate Options: Give customers the option to choose between option 1/2/3, good/better/best and replacement vs. repair and more. Create multi-page proposals. Customers can accept or decline estimates online. 
  • Job Photo Upload: Upload photos using a mobile app from the job site. Track jobs back to a technician or customer support session. 
  • Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay. 
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Product Ranking

#37

among all
Field Service Management Software

#6

among all
Field Service Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 94 98 76 69 78 75 87 60 57 70 98 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 33 reviews
Great User Sentiment 334 reviews
91%
of users recommend this product

CompanyCam has a 'excellent' User Satisfaction Rating of 91% when considering 33 user reviews from 1 recognized software review sites.

88%
of users recommend this product

Service Fusion has a 'great' User Satisfaction Rating of 88% when considering 334 user reviews from 3 recognized software review sites.

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4.2 (46)
4.55 (33)
4.38 (161)
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4.5 (127)

Awards

CompanyCam stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Real-Time Photo Sharing: CompanyCam allows users to instantly capture and share photos from job sites, improving collaboration and transparency among team members and with clients.
Streamlined Project Documentation: The app simplifies project documentation by providing a centralized platform for storing and organizing job site photos, making it easy to track progress and manage projects efficiently.
Improved Communication: With CompanyCam, users can easily share photos with clients and team members, facilitating clear communication and reducing the likelihood of misunderstandings.
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Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes customer databases, adds contacts according to service locations, tracks delivery, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product’s functionality.
Support: The system is backed by efficient customer support that is quick to answer questions about the product, resolve queries and fix issues, said nearly 81% of the reviewers who talked about support.
Cost: Nearly 83% of the users noted that the system doesn’t charge per user and offers flat-rate plans, making it affordable for growing businesses.
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Occasional Bugs: Users have reported experiencing occasional bugs within the app, which can be frustrating and disrupt workflows.
Limited Editing Features: Some users have expressed a need for more advanced photo editing features within the app, finding the current options somewhat limiting for their needs.
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Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
Inventory Management: Nearly 82% of reviewers said that the system’s inventory management requires a major overhaul as it lacks manual entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
Offline Mode: The product requires a steady internet connection and doesn’t work in places with low bandwidth, said nearly 74% of the reviewers that talked about offline mode.
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Users praise CompanyCam for its user-friendly platform, making it a breeze for even tech-challenged team members to use effectively. This ease of use is essential in fast-paced industries where time is money, as it allows teams to quickly adopt and benefit from the software without extensive training. The ability to effortlessly manage photos directly within the app, tagging and organizing them for easy retrieval, is another major plus. This streamlines project documentation and keeps everyone on the same page, which is crucial for maintaining consistency and accountability. Users also rave about the enhanced communication and collaboration facilitated by CompanyCam's real-time photo sharing and project updates. This real-time communication keeps everyone in the loop, reducing delays and misunderstandings, which is particularly important in field service management where teams are often dispersed. However, some users have reported occasional bugs and a need for more advanced features and integrations, indicating that there's still room for improvement. Overall, CompanyCam is highly recommended for construction and field service businesses, especially those seeking to improve project management, communication, and documentation. Its user-friendly design, robust photo management capabilities, and emphasis on real-time collaboration make it a valuable tool for teams that need to stay connected and organized while on the go.

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Service Fusion streamlines day-to-day business operations by keeping track of employees and delivery. It organizes customer databases, stores employee information at a central place, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company’s needs to efficiently handle more volume. Its diverse capabilities help replace smaller products and reduce cost. However, the system offers limited reporting functionalities, requires an overhaul of its inventory management features, doesn’t function in offline mode and lacks a smooth mobile interface.

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Screenshots

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