Home > Field Service Management Software > FieldAware > FieldAware vs Wintac

FieldAware vs Wintac

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Our analysts compared FieldAware vs Wintac based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
FieldAware Software Tool
Wintac Software Tool
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Product Basics

FieldAware is a cloud-based solution that helps field service businesses manage their daily operations such as scheduling, dispatching, routing, work order management, asset management, customer management, time tracking, invoicing and reporting. It increases productivity, expedites payment cycles, generates more revenue and improves customer satisfaction.

Its mobile-first technology and open API enable a bidirectional flow of information and data between field and back-office staff as well as other web-based products to provide a complete ecosystem for service automation.
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Wintac is an on-premise business management tool that organizes, automates and tracks all aspects of the service industry. Combining key pieces of relevant and popular offerings in the industry, it manages everything from scheduling and dispatching, inventory management, customer information management, work order management to invoicing and accounting.

It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and optimized efficiency. Its one-time license fee makes it one of the most affordable options on the market.
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$70/User, Monthly
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$3,145 One-Time
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Tailored to your specific needs
Small 
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Medium 
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Large 
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Small 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Automate Workflows: Automate daily operations such as scheduling and dispatch, invoicing and work order management to save time, eliminate manual errors and boost revenue. 
  • Easy to Use and Adopt: Access the system via optimal screen resolutions, intuitive menus, legible data fields and seamless workflows to facilitate faster work order completion. 
  • Configurable and Flexible: Accommodate unique business and workflow requirements for multiple types of fieldwork and industries with its highly configurable, extensible and flexible software. 
  • Improve Operational Visibility: Get complete operational visibility and control with live status updates for work orders, technicians, assets and invoices from a central dashboard. 
  • Increase Customer Satisfaction: Improve first-time fix rates and meet service level compliances to improve customer satisfaction and decrease customer churn. 
  • Rapid ROI: Facilitate fast implementations and easy adoption to get the business up and running, contributing to rapid ROI.  
  • Scalability: Scale enterprise-level features and capabilities to accommodate unique business requirements with efficient toolkits for product enhancements, implementations, training and support. 
  • Made-for-Mobile Solution: Enable field technicians to access work orders, track assets, plan efficient routes, add job documentation, access customer work history, raise invoices, communicate with back-office staff and get customer signatures through fully-featured native apps for iOS and Android devices. 
  • Offline Accessibility: Leverage offline accessibility for remote locations. Sync data as soon as the internet is available. 
  • Open API: Integrate FieldAware with existing business software for ERP, accounting, CRM or custom solutions with an API based on the JSON data-interchange format. 
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  • Organized Information and Processes:  Organize contacts, work orders, service history, accounting and operations seamlessly on a central platform. 
  • Accessibility:  Get remote and offline access with iOS and Android apps to manage work on-the-go. 
  • Automation:  Automate multiple business aspects such as marketing, sales, communication and accounting to save time and boost revenue. 
  • User Friendliness:  Access easy-to-use tools to manage business operations efficiently. 
  • Integrations:  Integrate with leading business software to synchronize data and expedite work. 
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  • Scheduling and Dispatch: Automate job scheduling and dispatch based on service regions, technician skills, location and route efficiency. View real-time location and availability of field workers to assign jobs and dispatch resources efficiently. 
  • Route Optimization: Cut down transit time, and optimize route planning with the most cost-, time and fuel-efficient route for each field technician and corresponding work orders. 
  • Work Order Management: Create work orders with customer location, contact information and service requests, associated tasks and checklists, required assets and equipment, service history, photos and manuals. 
  • Asset Management: Maintain a detailed record of assets to schedule maintenance, recognize upsell opportunities, and document issues and repairs. 
  • Barcode Scanner: Enable field staff to scan barcodes to pull up item or asset details, including make, model and serial number while adding notes, photos and attachments to assets and tasks. 
  • Customer Portal: Create a branded customer portal to let customers submit word order requests, check job statuses and service history, access invoices and pay bills. 
  • Forms:  Create and maintain editable PDF forms to manage incident reports, safety checklists and customer surveys. Form data automatically synchronizes with jobs and other business solutions to maintain transparency of information. 
  • Knowledge Management: Maintain a knowledge base for field staff to share business expertise, standard operating procedures and tips in the form of documents, videos and images. 
  • Alerts and Notifications: Send real-time updates to field staff about work order allocation. Notify customers through email and SMS at all stages of the service cycle. 
  • Time Management: Manage employee timesheets for each work order and record labor costs for seamless payroll processing. 
  • External Integrations: Get pre-built integrations with NetSuite, QuickBooks, Salesforce, Xero and CentralBOS. Open API facilitates custom integrations with other accounting, ERP, CRM and business solutions, as required. 
  • Invoicing: Create and share customizable and brandable estimates, quotations, invoices, waiver forms and work orders on the field through SMS or email. Capture client signatures, collect payments and sync transactional data with accounting tools. 
  • Reporting and Insights: Access 12 standard reports and an intuitive report builder to monitor key performance indicators and visualize data at a glance. 
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  • Job Scheduling:  Track & schedule service jobs. Assign jobs to most suitable and nearest available field staff for efficient scheduling and quick service delivery. Create flexible schedules for all available services, work orders and field staff members. 
  • Dispatch Management: Dispatch Management: Get live locations of field staff for real-time dispatch. Send optimized routes, track arrival and send live updates and notifications to customers for a better customer experience. 
  • Work Order Management:  Create, update and manage work orders for one-time and recurring jobs, including details like addresses, issues, materials required, field staff assigned, estimates, checklists and more. 
  • Contact Management:  Manage, organize, segment and communicate with all contacts, including leads, prospects, clients, vendors, field staff and back-office employees, from a central location. 
  • Sales Management:  Track and manage leads. Ensure targeted communication and quick response rates for conversion. Send estimates and proposals using readymade customizable templates. 
  • Inventory Management:  Track, update and manage inventory items for multiple locations and vendors. Get built-in support for inventory barcode scanning and label printing. 
  • Accounting:  Manage unlimited accounts receivable and accounts payable through seamless integration with accounting tools such as QuickBooks, Peachtree, Timberline and more. 
  • Billing:  Manage over the counter sales along with an integrated billing system. Generate automated invoices based on service agreement terms. Track partial payments, dues and overpayments to manage finances efficiently. 
  • Equipment and Agreement Tracking:  Track equipment location, details and history through electronic serialization. Manage warranties and agreements with reminders for renewal. 
  • Dashboard:  Get a visual overview and analytical insights into key business operations with a drag-and-drop widget-based dashboard. 
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Product Ranking

#69

among all
Field Service Management Software

#7

among all
Field Service Management Software

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User Sentiment Summary

Fair User Sentiment 62 reviews
Great User Sentiment 701 reviews
66%
of users recommend this product

FieldAware has a 'fair' User Satisfaction Rating of 66% when considering 62 user reviews from 1 recognized software review sites.

84%
of users recommend this product

Wintac has a 'great' User Satisfaction Rating of 84% when considering 701 user reviews from 2 recognized software review sites.

n/a
2.7 (11)
3.28 (62)
n/a
n/a
4.2 (690)

Synopsis of User Ratings and Reviews

Easy to Use: FieldAware is designed with a user-friendly interface that is simple and straightforward for both office staff and field technicians to navigate.
Streamlined Scheduling and Dispatching: The software provides efficient tools for scheduling and dispatching technicians, optimizing routes, and providing real-time job tracking.
Real-Time Job Tracking: FieldAware allows for real-time tracking of job progress and status updates, keeping everyone informed and improving communication between the office and field teams.
Mobile Accessibility: The FieldAware mobile app empowers field technicians to access job details, customer information, and complete tasks on-the-go, increasing efficiency and productivity.
Integration with Other Software: FieldAware integrates with popular business software such as QuickBooks, streamlining accounting and other business processes.
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Functionality: The system offers robust scheduling tools for everyday operations and keeps track of dispatches and customer databases for easy access. It is easy to navigate, manages multiple inventories and keeps track of vehicles, noted 81% of users who talked about the product’s functionality.
Cost: The product is affordable for small and growing businesses as it is offered on a flat-rate and doesn’t incur monthly charges, said nearly 75% of reviewers that talked about cost.
Invoice: Nearly 72% of users that mentioned invoicing noted that the system generates professional invoices and is good for billing purposes.
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Limited Reporting: FieldAware's reporting features are not as robust as some users would like, limiting the ability to analyze business data in depth.
Minimum User Requirement: A minimum of 20 users is required to use FieldAware, which can be a barrier for smaller businesses.
Customer Support Issues: Some users have reported experiencing challenges with FieldAware's customer support, such as slow response times or difficulty getting issues resolved.
Team Visibility Limitations: Team members cannot view their dispatch assignments directly and rely on the Team Lead for this information, potentially hindering proactive communication and coordination.
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Cloud-Based: The system is not in sync with its competitors as it is only offered as an on-premise solution, which makes it difficult to access remotely, said nearly 83% of the reviewers.
CRM: Nearly 78% of users that spoke about CRM support noted that the system lacks basic CRM functionalities like lead management and tools to communicate with customers outside of the system.
Mobile App: The product doesn’t offer a mobile application to make it accessible from internet-connected devices, said nearly 74% of the reviewers who talked about its accessibility.
Reporting: Nearly 86% of users that mentioned reporting said that it is cumbersome to generate reports like lead sources, sales and service rates to extract valid data on an organization’s operations.
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Is FieldAware software really as keen as it seems in the field service management arena? User reviews from the past year reveal a mixed bag. On the upside, FieldAware consistently earns praise for its user-friendly interface, particularly for field technicians who find it intuitive and easy to navigate. This ease of use extends to features like scheduling, dispatching, and time tracking, streamlining daily operations for field teams. Users also appreciate the software's ability to improve back-office efficiency, citing faster invoicing and more detailed job records as key benefits. However, FieldAware isn't without its drawbacks. Some users point to limitations in reporting features, making it difficult to extract in-depth insights from their data. Occasional issues with customer support have also been reported, potentially hindering timely problem resolution. Moreover, FieldAware has been criticized for lacking certain advanced features found in competitors like ServiceTitan, such as automated customer communication tools. For instance, one user pointed out the absence of automatic text message notifications for customers when a technician is on the way. Overall, FieldAware appears best-suited for small to mid-sized businesses with mobile workforces seeking a user-friendly solution for managing core field service operations. Its strengths lie in its intuitive interface, efficient scheduling and dispatching capabilities, and seamless integration with other business software like QuickBooks. However, companies requiring robust reporting features or seeking more advanced automation capabilities might find FieldAware lacking and should explore alternative options.

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Wintac offers an easy-to-use software suite that eliminates the hassle of dealing with several tools while solving everyday business management problems. It organizes inventory, customer databases and vehicles. However, the product is dated, not cloud-based and is difficult to access remotely. It has a clunky user interface, requires a steep learning curve to get acquainted to its features and doesn’t offer automatic updates. It also lacks GPS tracking, a mobile application and has sluggish customer support.

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Screenshots

Top Alternatives in Field Service Management Software

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