Home > Field Service Management Software > Housecall Pro > Housecall Pro vs Pricebook Plus

Housecall Pro vs Pricebook Plus

Last Updated: November 18th, 2024

Our analysts compared Housecall Pro vs Pricebook Plus based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Housecall Pro, sometimes referred to as HCP, is a service industry and fieldwork software solution that exists both as a cloud and mobile application.

It helps users do away with pen and paper bookkeeping by streamlining essential back-office tasks. It also takes standard field service workflows and integrates them into its mobile and cloud-based applications.

Pricebook Plus is a comprehensive software solution designed to streamline Field Service Management tasks. It excels in managing scheduling, dispatching, invoicing, and customer relationship management, making it particularly well-suited for service-based businesses such as HVAC, plumbing, and electrical services. The software's robust features include real-time job tracking, inventory management, and detailed reporting, which enhance operational efficiency and customer satisfaction.

Users appreciate the intuitive interface and the ability to customize workflows to fit specific business needs. The software's integration capabilities with other business tools further amplify its utility. Pricebook Plus stands out for its user-friendly design and the significant reduction in administrative overhead it offers. Pricing typically falls within a mid-range bracket, often based on the number of users or service calls, with options for monthly or annual payments.

Compared to similar products, Pricebook Plus is praised for its reliability and comprehensive feature set, making it a preferred choice for businesses aiming to optimize their field service operations.

$49 Annual, monthly

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$169/User, Monthly

Free Trial is available →

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Tailored to your specific needs

Small

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Small

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Large

Windows

Mac

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Android

Chromebook

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Mac

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Cloud

On-Premise

Mobile

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On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

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Live Online

Videos

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Phone

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Knowledge Base

24/7 Live Support

Phone

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24/7 Live Support

Product Insights

A Full-Featured Product: Run and streamline all aspects of a field service business with an ‘all-in-one’ product.
Competitive Cost: Reduce overhead expenses and software installation fees with comparatively low priced software, starting at just $19.99 per month.
Better Serves Customers: Handle a myriad of field and back-office tasks, boosting customer satisfaction and securing the user’s revenue stream in an easy and cost-effective manner.
Replaces Cumbersome Back-Office Tasks: Manage cumbersome and repetitive back-office tasks such as billing, scheduling and bookkeeping at one place, reducing the need for archaic technologies like spreadsheets or pen and paper.

Increased Efficiency: Streamline scheduling and dispatching to reduce downtime and improve productivity.
Enhanced Customer Satisfaction: Provide real-time updates and accurate ETAs to keep customers informed and happy.
Improved Resource Allocation: Optimize the use of field technicians and equipment to ensure maximum utilization.
Accurate Billing: Automate invoicing and ensure precise billing based on actual work completed and materials used.
Better Compliance: Maintain adherence to industry regulations and standards through automated compliance checks.
Data-Driven Decisions: Utilize comprehensive analytics and reporting to make informed business decisions.
Reduced Operational Costs: Minimize travel time and fuel expenses by optimizing routes and schedules.
Enhanced Communication: Facilitate seamless communication between field technicians and office staff for better coordination.
Scalability: Easily scale operations to accommodate business growth without compromising service quality.
Real-Time Tracking: Monitor the status and location of field technicians in real-time for better oversight.
Inventory Management: Keep track of inventory levels and ensure that necessary parts and tools are always available.
Customizable Workflows: Tailor workflows to meet the specific needs of your business and improve operational efficiency.
Enhanced Accountability: Track technician performance and job completion rates to ensure accountability and continuous improvement.
Reduced Paperwork: Digitize forms and documentation to reduce manual paperwork and streamline administrative tasks.
Proactive Maintenance: Schedule regular maintenance tasks to prevent equipment failures and reduce downtime.
Customer Self-Service: Allow customers to book appointments and track service status through a user-friendly portal.
Integration Capabilities: Seamlessly integrate with other business systems for a unified and efficient workflow.
Mobile Access: Enable field technicians to access job details, update statuses, and capture signatures on the go.
Enhanced Safety: Implement safety protocols and ensure compliance with health and safety regulations.
Cost Transparency: Provide customers with clear and transparent pricing to build trust and avoid disputes.

Android and iOS: Equip technicians with mobile apps that have cross-platform compatibility across iPhone and Android devices.
Low Processing Rates: Process payments quickly and efficiently and pay comparatively small processing fees. The average processing fee ranges from 1.5% to 3.5% in other industries.
Message Customers: Allow field technicians to send “on my way” messages, pull up customer histories, book and pay via text, with a built-in mobile communications system.
Fast Customer Onboarding: Get assistance in onboarding new customers, managing accounts, handling payment, scheduling, emailing and marketing while saving up to 15 hours per week.
Book Directly Online: Enable customers to book appointments online from the business website, Facebook page, Google page and more.
Website Builder: Get a free, custom website that is deeply integrated with the software.
Advanced Payment Features: Streamline money management with advanced features such as instant pay, money management, QuickBooks integrations, billing, expense cards and more.

Comprehensive Pricebook Management: Easily manage and update pricing for all services and products in one centralized location.
Customizable Service Packages: Create tailored service packages to meet specific customer needs, enhancing service flexibility.
Real-Time Updates: Ensure all team members have access to the latest pricing and service information with instant updates.
Integration with Field Service Software: Seamlessly integrate with existing field service management tools to streamline operations.
Automated Pricing Rules: Set up automated rules for discounts, markups, and special pricing scenarios to maintain consistency.
Detailed Reporting and Analytics: Generate comprehensive reports to analyze pricing trends, service profitability, and customer preferences.
Mobile Access: Access and update the pricebook from any mobile device, ensuring field technicians have the information they need on the go.
Customer-Specific Pricing: Offer personalized pricing for different customer segments, enhancing customer satisfaction and loyalty.
Inventory Management Integration: Link with inventory systems to ensure accurate pricing based on current stock levels and availability.
Secure Data Management: Protect sensitive pricing information with robust security measures and user access controls.
Multi-Currency Support: Handle pricing in various currencies to accommodate international customers and operations.
Historical Data Tracking: Keep track of historical pricing changes and service adjustments for audit and analysis purposes.
User-Friendly Interface: Navigate and manage the pricebook with an intuitive and easy-to-use interface designed for efficiency.
Customer Feedback Integration: Incorporate customer feedback directly into the pricebook to refine and improve service offerings.
Training and Support: Access comprehensive training resources and support to ensure effective use of the software.

Product Ranking

#1

among all
Field Service Management Software

#89

among all
Field Service Management Software

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Analyst Rating Summary

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User Sentiment Summary

94%

of users recommend this product

Housecall Pro has a 'excellent' User Satisfaction Rating of 94% when considering 5185 user reviews from 5 recognized software review sites.

100%

of users recommend this product

Pricebook Plus has a 'excellent' User Satisfaction Rating of 100% when considering 4 user reviews from 1 recognized software review sites.

5.0 (11)

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4.3 (90)

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4.72 (2661)

5.0 (4)

4.7 (2420)

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5.0 (3)

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Awards

Synopsis of User Ratings and Reviews

User Friendly: 100% of the users who mention ease of use recommend the software for its user-friendliness.

Customer and Tech Support: Nearly 82% of the users who talk about customer and tech support laud their promptness and friendly demeanor.

QuickBooks Integration: Seamless QuickBooks integration makes finance and accounting operations easy to manage, as noted by about 77% of the users who refer to integrations.

Scheduling and Dispatching: The ease of scheduling and dispatching streamlines logistics and service delivery for almost 90% of the users who mention the feature.

Customer Communications: More than 96% of users who talk about customer communications concur that prompt communication and regular updates improve customer satisfaction.

Implementation, Onboarding and Training: Nearly 82% of the users who mention implementation, onboarding and training were pleased with its migration assistance and user adaptation level.

Easy to Use: Users find the interface intuitive and easy to navigate, even for those new to field service management software. They appreciate the straightforward setup and the ability to quickly find the information they need.

Streamlined Scheduling: Pricebook Plus helps businesses optimize their scheduling by providing a clear view of technician availability, service requests, and customer locations. This allows for efficient dispatching and reduces wasted time.

Improved Communication: The platform facilitates seamless communication between technicians, dispatchers, and customers. Users appreciate the ability to send updates, track progress, and resolve issues quickly.

Mobile-Friendly: Pricebook Plus offers a mobile app that allows technicians to access important information and complete tasks on the go. This enhances productivity and reduces reliance on desktop computers.

Reporting and Analytics: The software provides valuable insights into business performance through detailed reports and analytics. Users can track key metrics, identify areas for improvement, and make data-driven decisions.

Customization: About 80% of the users who mention a lack customized workflows and processes wish those features would be added.

Glitches: 100% of the users who refer to glitches note that the software has occasional glitches and data lags, resulting in delays and redundancy.

Reporting: Limited reporting capabilities and lack of customized reports are noted by about 57% of the users who mention the feature.

Limited Customization: Pricebook Plus doesn't allow for much flexibility in setting up pricing structures, making it difficult to accommodate unique service needs or complex pricing models. For example, if you need to offer discounts based on specific customer segments or service bundles, you might find yourself limited by the available options.

Lack of Integration: Pricebook Plus can be challenging to integrate with other systems, especially if you're using a variety of software for your field service operations. This can lead to data silos and manual workarounds, which can be time-consuming and error-prone. For instance, if you need to sync pricing data with your CRM or inventory management system, you might encounter difficulties.

Steep Learning Curve: Pricebook Plus can be complex to learn and use, especially for users who are not familiar with Salesforce. This can lead to frustration and slow adoption, particularly for field technicians who need to quickly access and understand pricing information. For example, navigating the interface and understanding the various pricing options can be a challenge for new users.

Housecall Pro is a user-friendly solution for field service businesses to manage scheduling, dispatching and customer communications. Its seamless integration with QuickBooks also assists with finance and accounting operations, making it a well-rounded product. Similarly, its prompt customer and technical support, as well as implementation and onboarding support, are lauded by users. However, its lack of customization, limited reporting functionality and occasional data lags and glitches need more work.

User reviews suggest that Pricebook Plus is a solid choice for businesses looking for a user-friendly and affordable field service management solution. Users consistently praise the software's ease of use, particularly for creating quotes and estimates. They appreciate the intuitive interface and the ability to quickly generate proposals with multiple options, which saves them time and effort. Pricebook Plus also shines in its customer support, with users highlighting the responsiveness and helpfulness of the team. They are impressed by the team's willingness to go above and beyond to resolve issues and provide personalized assistance. This level of support is crucial for businesses that rely on their software to operate efficiently. However, some users have expressed a desire for more customization options. They would like to be able to tailor certain features to their specific needs and workflows. While Pricebook Plus offers a good range of features, it may not be the perfect fit for businesses with highly specialized requirements. Despite these minor drawbacks, Pricebook Plus is a strong contender in the field service management market. It is particularly well-suited for small to medium-sized businesses that need a reliable and affordable solution to manage their operations. The software's ease of use, robust features, and exceptional customer support make it a valuable asset for any field service business looking to streamline their processes and improve their efficiency.

Screenshots

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FAQ

How can I do a in-depth comparison of Housecall Pro and Pricebook Plus? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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