Top Jobber Alternatives & Competitors For 2024

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Looking for alternatives to Jobber? Many users crave user-friendly and feature-rich solutions for tasks like Customer Management, Mobile Capabilities, and Work Order Management. Leveraging crowdsourced data from over 1,000 real Field Service Management Software selection projects based on 400+ capabilities, we present a comparison of Jobber to leading industry alternatives like Oracle Field Service, Wintac, ServiceTitan, and Workiz.

Wintac Software Tool

Product Basics

Jobber is a field service management (FSM) solution designed for small businesses with under 50 employees. Tools like automated follow-up texts and emails, and route optimization, help field service technicians overcome common challenges like missed follow-ups and delays caused by traffic.

It's ideal for teams that want to improve their customer communication and satisfaction with on-the-way texts, job notes, saved payment methods and flexible scheduling. Key benefits include simplifying job management by automatically converting quotes into jobs (and then generating invoices), managing project expenses, streamlining payments and tracking employee time. Plus, it’s available in Spanish.

User reviews praise how easy it is to get started on the app, even without technical knowledge and how visually simple the design is to find what you need, from timesheets to schedules. In contrast, some users have experienced app slowness and lengthy wait times for customer support.

Pricing is broken into monthly or annual plans. It varies depending on the number of users and features:
  • 1 user: $19/mo
  • Up to 5 users: $89/mo
  • Up to 15 users: $149/mo
  • Individual users can be added to any package for $29/mo
There's also a free trial for 14 days that doesn't require a credit card.

Pros
  • User-friendly platform
  • Easy Scheduling
  • Mobile-friendly
  • Friendly customer support
  • Easy invoicing and payments
  • Detailed reports and client histories
Cons
  • Limited customization
  • Time tracking only available on select plans
  • Requires internet connection
  • Limited integrations
  • Slow customer support response time
read more...
Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Pros
  • Scalable
  • Customizable
  • Robust features
  • Improved efficiency
  • Increased customer satisfaction
Cons
  • Steeper learning curve
  • Higher cost
  • Complex interface
  • Limited reporting capabilities
  • Not ideal for small businesses
read more...
Wintac is an on-premise business management tool that organizes, automates and tracks all aspects of the service industry. Combining key pieces of relevant and popular offerings in the industry, it manages everything from scheduling and dispatching, inventory management, customer information management, work order management to invoicing and accounting.

It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and optimized efficiency. Its one-time license fee makes it one of the most affordable options on the market.
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ServiceTitan is a cloud-based solution that provides small to mid-sized businesses with capabilities such as scheduling, dispatching, invoicing, payroll, timesheets, contract management, marketing, sales and customer communications.

It helps companies streamline day-to-day operations, boost customer satisfaction and access data insights anytime and anywhere. With comprehensive reporting inclusions and mobile modules to facilitate field operations, it saves money and time while improving operational efficiency and bottom-line revenue.
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Workiz is a comprehensive software solution designed to streamline the complexities of Field Service Management. It is particularly well-suited for small to medium-sized businesses in the service sector, such as HVAC, plumbing, and cleaning services, due to its ability to manage tasks efficiently, from scheduling and dispatching to invoicing and payments. One of the key benefits of Workiz is its user-friendly interface, which simplifies the management of day-to-day operations, allowing businesses to focus more on service delivery and less on administrative tasks. Popular features include real-time job tracking, customer communication tools, and detailed reporting, which collectively contribute to improved productivity and customer satisfaction. When compared to similar products, users often highlight Workiz's affordability and the adaptability of its features to a wide range of service industries. Pricing considerations for Workiz typically involve a monthly subscription model, with costs varying based on the number of users and the level of functionality required, making it a flexible option for businesses of different sizes and budgets.

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$19
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$398
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Android
Chromebook
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Mac
Linux
Android
Chromebook
Windows
Mac
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Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Knowledge Base
24/7 Live Support
Email
Phone
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24/7 Live Support
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24/7 Live Support

Product Ranking

#33

among all
Field Service Management Software

#9

among all
Field Service Management Software

#7

among all
Field Service Management Software

#2

among all
Field Service Management Software

#12

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

74
90
we're gathering data
85
73
98
65
we're gathering data
98
100
100
98
we're gathering data
100
97
74
100
we're gathering data
73
63
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Customer Management
Billing and Invoicing
Work Order Management
Dispatching
Mobile Capabilities
Routing
Inventory Management
Customer Management
Billing and Invoicing
Customer Management
Dispatching
Equipment and Asset Management
Mobile Capabilities
Customer Management
Billing and Invoicing
Equipment and Asset Management
Mobile Capabilities
Reporting and Dashboards
Billing and Invoicing
Customer Management
Reporting and Dashboards

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Jobber
Oracle Field Service
Wintac
ServiceTitan
Workiz
+ Add Product + Add Product
Billing and Invoicing Customer Management Dispatching Equipment and Asset Management Inventory Management Mobile Capabilities Reporting and Dashboards Routing Scheduling Technician and Contractor Management Work Order Management 98 100 74 69 20 70 79 58 69 81 89 65 98 100 98 99 100 95 100 86 89 96 98 100 73 93 86 92 92 65 86 82 83 100 97 63 57 80 83 87 30 71 63 78 0 25 50 75 100
100%
0%
13%
87%
0%
100%
100%
0%
100%
0%
100%
0%
100%
0%
0%
100%
100%
0%
100%
0%
75%
25%
100%
0%
0%
100%
75%
25%
63%
37%
71%
29%
100%
0%
0%
100%
86%
14%
57%
43%
13%
87%
100%
0%
0%
100%
88%
12%
88%
12%
64%
36%
100%
0%
0%
100%
91%
9%
82%
18%
78%
22%
89%
11%
0%
100%
89%
11%
89%
11%
50%
50%
100%
0%
0%
100%
50%
50%
25%
75%
71%
29%
86%
14%
0%
100%
86%
14%
71%
29%
83%
17%
92%
8%
0%
100%
83%
17%
67%
33%
88%
12%
100%
0%
0%
100%
88%
12%
75%
25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

55%
45%
55%
45%
0%
100%
45%
55%
36%
64%

User Sentiment Summary

Excellent User Sentiment 617 reviews
Great User Sentiment 332 reviews
Great User Sentiment 701 reviews
Excellent User Sentiment 208 reviews
Excellent User Sentiment 266 reviews
91%
of users recommend this product

Jobber has a 'excellent' User Satisfaction Rating of 91% when considering 617 user reviews from 2 recognized software review sites.

80%
of users recommend this product

Oracle Field Service has a 'great' User Satisfaction Rating of 80% when considering 332 user reviews from 5 recognized software review sites.

84%
of users recommend this product

Wintac has a 'great' User Satisfaction Rating of 84% when considering 701 user reviews from 2 recognized software review sites.

90%
of users recommend this product

ServiceTitan has a 'excellent' User Satisfaction Rating of 90% when considering 208 user reviews from 4 recognized software review sites.

92%
of users recommend this product

Workiz has a 'excellent' User Satisfaction Rating of 92% when considering 266 user reviews from 2 recognized software review sites.

n/a
5.0 (1)
n/a
1.0 (1)
n/a
n/a
4.0 (127)
2.7 (11)
4.2 (45)
n/a
4.53 (600)
n/a
n/a
4.6 (154)
4.6 (189)
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5.0 (3)
4.2 (690)
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4.6 (77)
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4.0 (1)
n/a
n/a
n/a
4.75 (17)
4.0 (200)
n/a
4.1 (8)
n/a

Awards

User Favorite Award
Customer Management Award
Analysts' Pick Award
Dispatching Award
Inventory Management Award
Mobile Capabilities Award
Routing Award
we're gathering data
User Favorite Award
Customer Management Award
User Favorite Award
Billing and Invoicing Award

Synopsis of User Ratings and Reviews

Getting Started: Generally, users found Jobber easy to set up and user-friendly.
Reduces Unpaid Invoices: Users found payment reminders helpful.
Customer Communication: Users enjoyed automated follow-ups for clients, reducing late responses and incomplete jobs.
Scheduling Flexibility: Users could easily add jobs and move schedules as needed, also enjoying the notes function for added transparency.
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Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
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Functionality: The system offers robust scheduling tools for everyday operations and keeps track of dispatches and customer databases for easy access. It is easy to navigate, manages multiple inventories and keeps track of vehicles, noted 81% of users who talked about the product’s functionality.
Cost: The product is affordable for small and growing businesses as it is offered on a flat-rate and doesn’t incur monthly charges, said nearly 75% of reviewers that talked about cost.
Invoice: Nearly 72% of users that mentioned invoicing noted that the system generates professional invoices and is good for billing purposes.
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Core Features and Functionality: Nearly 95% of users who mention the core features and functionality concur that this system is a well-rounded product built to meet industry-specific requirements.
Customer Support: Approximately 53% of users who talk about customer support mention that the support staff is quick to respond, friendly and knowledgeable.
Easy to Use: About 80% of users who mention user-friendliness recommend the software for its ease of usage.
User Interface: As many as 54% of users who refer to the user interface note that the software is intuitive and easy to navigate.
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Easy to Use: As many as 94% of users who mention user-friendliness as a deciding criteria laud the software for its ease of use.
Scheduling and Dispatching: Nearly 88% of users who talk about this feature note that it helps them streamline their fleet logistics and optimize for faster service delivery.
Customization: About 84% of users who refer to customization report that the software can be easily customized to fit business requirements.
Customer Support: Approximately 74% of users who talk about customer support recommend the software for its responsive and helpful support.
Accounting and Finance: The software makes it easier to manage invoices, payments and taxes, as noted by 70% of the users who mention accounting and finance capabilities.
User Interface: A simple, intuitive and easy-to-use interface makes Workiz a prefered solution, as reported by nearly 59% of users who refer to the interface.
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Scheduling Limitations: The scheduling function left some users wanting more types to choose from, like bi-weekly or monthly.
Navigating the App: Some users experienced a learning curve when setting up payments.
Mobile App Issues: Some users experienced duplicate invoices when using the mobile app.
Customer Support Responsiveness: Some customers reported waiting days to weeks for resolution from customer support.
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Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.
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Cloud-Based: The system is not in sync with its competitors as it is only offered as an on-premise solution, which makes it difficult to access remotely, said nearly 83% of the reviewers.
CRM: Nearly 78% of users that spoke about CRM support noted that the system lacks basic CRM functionalities like lead management and tools to communicate with customers outside of the system.
Mobile App: The product doesn’t offer a mobile application to make it accessible from internet-connected devices, said nearly 74% of the reviewers who talked about its accessibility.
Reporting: Nearly 86% of users that mentioned reporting said that it is cumbersome to generate reports like lead sources, sales and service rates to extract valid data on an organization’s operations.
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Cost: 100% of the users who talk about pricing report that it is a pricey product, which can be a detrimental deciding factor.
QuickBooks Integration: Approximately 60% of users who mention QuickBooks integration note that the integration is glitchy and requires double inputs in both solutions, making it redundant.
User Adaptation: Nearly 100% of the users who refer to onboarding and user adaptation agree that the product has a steep learning curve.
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Mobile Apps: About 86% of users who mention mobile apps report regular lags, glitches and synchronization issues.
QuickBooks Integration: Nearly 67% of users who talk about QuickBooks integration complain that it is erroneous and needs manual inputs.
Inventory Management: Approximately 60% of users who refer to this feature maintain that it is hard to keep track of inventory stock levels and replenishments for tools and equipment.
Integrations: The software offers limited integrations, restricting seamless operations, as noted by up to 67% of users who mention integrations.
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Jobber, a popular field service management software, caters to businesses operating on the go. It’s suitable for small or medium sized teams and larger companies with dispersed technicians, though the pricing structure may be less ideal for smaller start-ups. Its standout features include online booking, automated reminders and follow-ups, scheduling, dispatching and route optimization. The software also facilitates email marketing through Mailchimp, enabling users to reach their client base effectively and even assisting in customer prospecting via Facebook and Instagram ads. Additionally, Jobber offers booking assistance through Google's Local Services Ads, allowing customers to schedule appointments directly through a Google search.The mobile app enhances flexibility by allowing users to schedule jobs, create invoices and stay updated on schedule changes, client messages and booking requests with push notifications.Users commend Jobber for its user-friendly interface, effective payment reminders and scheduling flexibility. However, some users report drawbacks, including limitations in the scheduling function, a learning curve, duplicate invoices and delays in customer support responsiveness. Additionally, Jobber is more expensive than some of its competitors.Overall, Jobber is a comprehensive FSM solution providing a range of features for efficiency and better customer communication.

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User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax. One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth. However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs. Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface. While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights. Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

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Wintac offers an easy-to-use software suite that eliminates the hassle of dealing with several tools while solving everyday business management problems. It organizes inventory, customer databases and vehicles. However, the product is dated, not cloud-based and is difficult to access remotely. It has a clunky user interface, requires a steep learning curve to get acquainted to its features and doesn’t offer automatic updates. It also lacks GPS tracking, a mobile application and has sluggish customer support.

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ServiceTitan garners praise for its user-friendly interface and comprehensive features, particularly its scheduling, dispatching, inventory management, and reporting capabilities. Users appreciate the software's ability to streamline operations and enhance productivity, highlighting features like automated job confirmations, technician bios, real-time customer notifications, and convenient payment options. The platform's robust project management tools, including real-time project tracking, budget management, and automated payment applications, are also commended for their effectiveness in keeping projects on track and profitable. Despite its strengths, some users express concerns about ServiceTitan's cost, which can be a barrier for smaller businesses. Additionally, the software's limited integration with other systems can pose challenges for businesses with existing technology stacks. While ServiceTitan offers a competitive feature set comparable to platforms like Salesforce Service Cloud and Microsoft Dynamics 365 Field Service, its affordability often sets it apart. ServiceTitan is best suited for businesses, regardless of size, seeking to optimize their field service operations. Its comprehensive features cater to various industries, including HVAC, plumbing, electrical, and pool services. The software's ability to automate tasks, improve communication, and provide real-time insights empowers businesses to enhance efficiency, customer satisfaction, and profitability.

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Workiz is an easy-to-use, intuitive and customizable solution that helps field service professionals optimize their operations. Users highly recommend its seamless accounting and finance management, efficient scheduling and robust dispatching. Similarly, customer support is credited for being prompt and helpful. However, the product offers limited integrations. The pre-built QuickBooks integration is glitchy and needs manual inputs. Moreover, the inventory management feature and mobile apps need further improvement.

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Related Categories

Top Alternatives in Field Service Management Software


Dynamics 365 Field Service

FieldEdge

Housecall Pro

IFS Field Service Management

Kickserv

mHelpDesk

Oracle Field Service

Salesforce Field Service

Service Fusion

ServiceMax

ServicePower

ServiceTitan

simPRO

Workiz

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