Home > Field Service Management Software > ServiceM8 > ServiceM8 vs Oracle Field Service

ServiceM8 vs Oracle Field Service

Last Updated: November 18th, 2024

Our analysts compared ServiceM8 vs Oracle Field Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ServiceM8 is a cloud-based system that helps field service professionals minimize paperwork and manage all aspects of field activities. Some of these processes include sending quotes, scheduling jobs, tracking field staff and handling invoices, reports and on-site payments.

It opens up communication with real-time updates between field, back office and management staff as well as customers, ensuring faster services and time-efficient business operations.

Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Pros

Scalable
Customizable
Robust features
Improved efficiency
Increased customer satisfaction

Cons

Steeper learning curve
Higher cost
Complex interface
Limited reporting capabilities
Not ideal for small businesses

$29 Monthly

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Tailored to your specific needs

$100 Monthly

Free Trial is available →

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Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Manage Invoicing Easily: Simplify invoicing and payments. Create and share invoices from anywhere at any time, and get them processed through electronic signatures and payments.
Ease of Communication: Communicate seamlessly with technicians, staff members and customers through instant messaging, emails and notifications.
Maintain Service Levels: With quick communication, real-time updates and simplified service delivery management, maintain service levels and get repeat work from existing customers.
Minimize Paperwork: Minimize paperwork and save time by generating invoices, collecting signatures and payments electronically, as well as storing digital photos and diagrams to maintain job requirements, progress and service history.
Secure Cloud Storage: Store all user data and records in an encrypted, remote server with cloud-hosted software, and get a backup in case of system failure or incompetency.
Integrations: Leverage pre-built integrations with numerous accounting, staffing and email marketing apps, or build custom integrations through an open API and SDK and app integrators such as Workato and Zapier to create a seamless operational environment.
Mobile Access: Get a fast and reliable iOS app for communication, invoicing and job management in the field.

Increase Customer Satisfaction: Pair the right tech to the right customer automatically, increasing overall satisfaction and driving customer retention.
Dispatch Automatically: Free up resources and time with automatic dispatch features that assign workers based on factors like schedule, location, skills and more.
Tackle Critical Issues: Get instant notifications about business-critical issues, such as safety hazards or emergency maintenance, all without human intervention.
Run Anywhere: Get seamless accessibility with a system designed to run on network computers, set-top devices, PCs, workstations, minicomputers, mainframes and massively parallel systems.
Reduced Service Costs: Save money through optimized resource allocation, minimized paperwork, and improved first-time fix rates.
Enhanced Customer Satisfaction: Improve customer loyalty by providing faster response times, real-time updates, and a more transparent service experience.
Increased Productivity: Empower technicians with mobile access to work orders, customer information, and real-time updates to complete jobs efficiently.
Optimized Inventory Management: Ensure technicians have the right parts and materials on hand to fix problems on the first visit, reducing re-calls and improving efficiency.
Improved Decision Making: Gain valuable insights from data analytics to optimize scheduling, resource allocation, and service delivery strategies.
Streamlined Invoicing and Billing: Reduce errors and improve cash flow with automated invoice generation and accurate billing processes.
Enhanced Compliance: Meet regulatory requirements and ensure data security with robust compliance features.
Increased Scalability and Flexibility: Adapt to changing business needs and grow with a scalable solution that accommodates your evolving requirements.
Future-Proofed Technology: Invest in a field service management platform that leverages cutting-edge technology and remains relevant in the years to come.

Job Management: Access all job and client details anytime, anywhere. Send all the information related to an assigned job to field staff directly through the platform, eliminating the need for repeated calls.
Checklists and Tasks: Ensure that each job is completed during the first delivery service by breaking it down into smaller tasks and checklists.
Technician Management: Track and manage technicians and field staff with access to their live location, navigation and check-in at job arrival and job progress.
Service History: Record, maintain and access service history for each client along with details like order, materials used, notes, photos, emails, messages and invoices.
Job Scheduling: Drag and drop jobs onto the desired staff members and booking window or specific timings to manage advance bookings, maintenance and recurring jobs, instant dispatches and flexible jobs. Notify field staff of schedule changes instantly.
Dispatch Map: Get access to all field staff’s live location to make smart dispatch and routing decisions without calling for manual updates.
Integrated Navigation: Guide field staff to the job site through the fastest possible route in two simple clicks with integrated navigation.
Job Reminders: Send timely reminders to the allocated field staff regarding navigation and travel time to the job site so that no appointment is missed or delayed.
Quote Management: Create, manage and share quotes with customers using customizable templates. Issue multiple quote options for the customers that can be viewed and accepted online.
Invoices: Create professional invoices using pre-set templates and share them with customers via mail, text or printed media while on the job site.
Payment Management: Facilitate online and instant invoice payments through credit card, debit card and Apple Pay.
Deposits and Pre-Payments: Prompt customers to pay in advance for their bookings using cards, Google Pay, Apple Pay and Microsoft Pay.
Communication Management: Communicate directly with staff and clients via email and message services from the platform. Pre-built customizable templates also help save time and maintain a consistent tone.
Activity Feed: Utilize a live activity feed to access updates from all the jobs and service deliveries and request and share information when required.
Staff Messaging: Use built-in instant messaging for communication between the back office and field teams.
Offline Access: Enable the field teams to access and update all relevant information from the job site, even if there is no internet connectivity. Updates are synced to the system once connectivity is restored.
Document and Barcode Scanning: Use the software to auto-detect, scan and store documents in a high-resolution PNG format. Add materials to invoices through barcode scanning.
Custom Forms:: Create, save and share customized forms and reports suited to a business’s requirements, using an online form editor with flexible question type options.
Asset Management: Create customer-owned assets, save them on site and generate PDF reports of all assets.
24/7 Online Booking: Let customers request quotes or services, book services and pay in advance online any time, from anywhere. Booked jobs are synced directly to the calendar.
Knowledge Sharing: Record, save and share business expertise, tips and procedures with staff members in the form of videos and articles.
Customer Feedback: Collect feedback about service delivery and overall experience to consistently improve operations.
Reports: Get automated reports on business operations, jobs and service deliveries, activity feeds, timesheets and revenue. These reports can be further customized as required.

Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
Job Assignment: Route resources automatically to an urgent work assignment.
Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
Multilingual Support: Support for multiple languages to meet the needs of global businesses.
Robust Security Features: Ensure data security and compliance with industry standards.

Product Ranking

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#9

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Analyst Rating Summary

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User Sentiment Summary

94%

of users recommend this product

ServiceM8 has a 'excellent' User Satisfaction Rating of 94% when considering 288 user reviews from 2 recognized software review sites.

80%

of users recommend this product

Oracle Field Service has a 'great' User Satisfaction Rating of 80% when considering 332 user reviews from 5 recognized software review sites.

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5.0 (1)

4.3 (6)

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Awards

Synopsis of User Ratings and Reviews

Cost: About 100% of the users who consider the price to be a determining factor recommend the software for its affordability.

Overall Functionality: Nearly 100% of the users who refer to the overall features and functionality agree that it's a well-rounded product with improved features being added at every update.

Ease of Use: As many as 80% of the users who talk about ease of use note that the product is user-friendly.

Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.

Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.

Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.

Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.

Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.

Mobile App: Approximately 67% of the users who mention the mobile app find the lack of an Android app a limitation to field use.

User Interface: About 75% of the users who refer to the user interface concur that the interface is clunky and difficult to navigate.

Customization: A lack of customization proves detrimental to nearly 67% of the users who mention it.

Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.

Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.

Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.

Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.

Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.

ServiceM8 is an affordable solution for field service professionals to schedule and manage their daily operations. Its ease of use and constantly improving functionality makes it a favorable solution for growing businesses. However, its user interface needs to be updated and simplified. Moreover, offering customizable solutions and an Android app for field operations are things users wish existed.

User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax. One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth. However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs. Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface. While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights. Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

Screenshots

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FAQ

How can I do a in-depth comparison of ServiceM8 and Oracle Field Service? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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