Home > Field Service Management Software > ServiceMax > ServiceMax vs Smart Service

ServiceMax vs Smart Service

Last Updated: November 18th, 2024

Our analysts compared ServiceMax vs Smart Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

Get Free Demo Demo Request Pricing Pricing

Product Basics

ServiceMax is an enterprise-grade solution designed for field technicians and back-office managers to help manage essential tasks such as job scheduling, inventory management, onboarding, employee routing and more. It addresses key issues in the field service industry for businesses of any size and scope.

It’s cloud-based, so it is deliverable across several platforms, including cell phones, tablets, desktop computers or embedded devices. It is designed to integrate into new or pre-existing IT infrastructures in medical, education, energy, manufacturing, mining and utilities.

Smart Service is a dispatching and scheduling solution that caters to the field service industry. It streamlines daily operations by taking services like pest control, HVAC, plumbing, maid service, irrigation, appliance repair, pet food delivery and more online. Its QuickBooks integration helps users automatically import data while scheduling employee work without hassles.

It streamlines dispatching field staff by sending service details and work orders promptly. Businesses can create service routes, schedule jobs, monitor daily employee progress, generate invoices, dispatch work, and track employees and equipment. Users can use the inventory module to get updates about the parts or equipment needed for field work.

$59/User, Monthly

Free Trial is unavailable →

Get a free price quote

Tailored to your specific needs

$250 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Replace Pen-and-Paper: Old, inefficient systems for field service management (such as pen-and-paper management) are made obsolete by management products. They can help automate tasks and take a significant load off of back-office managers.
Built on Salesforce Chatter: This product takes advantage of Salesforce’s robust messaging and communication platforms. Technicians can utilize picture sharing and instant messaging features to communicate with not only each other, but with home-base officials and managers.
Improve Customer Satisfaction: The software is capable of matching the right tech with the right job based on a number of factors including skill-level, location, schedule, aptitude and more. This way customers receive quick and efficient help.
Net Return Customers: When customers have their needs met, they often return to a user’s business when future needs arise. Field service software helps users keep in constant communication with their customers.
Run Anywhere: With a cloud-based delivery system, the app can run anywhere at anytime, even offline. Users can equip their team with a myriad of devices to help them stay focused and connected in the field.
Tackle Critical Issues: The system provides rapid notifications for mission-critical issues, be it low inventory stock of a technician requiring additional services in the field. By handling critical issues before they arise or as they happen, business processes can be optimized and customer satisfaction can be bolstered

Simplify Scheduling: Schedule new jobs and appointments while communicating with employees in real time. Assign tasks as per employee availability and qualifications. Handle multiple jobs while optimizing the time taken for each task using an intelligent scheduling plugin.
Optimize Field Operations: Electronically dispatch work to oversee field operations efficiently. Prevent wasteful trips to drop off paperwork to the office and vice versa. Delegate assignments using mobile apps to increase overall productivity.
Leverage QuickBooks Integration: Centralize operations while reducing time wastage in delegating employees. Tackle administrative challenges efficiently by adding scheduling and dispatching functions to QuickBooks. Use a direct add-on to duplicate processes while reducing data entry errors.
Streamline Travel Routes: Streamline travel routes to optimize fieldwork processes while managing dispatching and scheduling. Standardize field management lifecycles using dynamic capabilities with built-in compliances.
Digitize Processes: Embrace digitalization by organizing forms, contacts, work orders, job notes and service schedules on mobile apps. Send work orders to field technicians using any device. Keep teams on track by avoiding wasted mornings and task confusion.

Makes technicians 23% more productive: ServiceMax’s cloud-based delivery helps technicians and field service software increase their productivity by as much as 23%. Colloquially, recent studies show that it can also increase customer satisfaction by as much as 20%.
IoT Management: The internet of things (IoT) can greatly augment the field service experience, and ServiceMax comes equipped with features to handle real-time data from IoT devices. These tools help managers and technicians to get to them before they reach a point of failure. IoT integrations can also increase service revenue by 25% and improve uptime by 12% in ServiceMax studies.
Work Order Management: Leveraging a 23% productivity bump, the product’s work order management system is robust and equipped to handle work orders from numerous sources. It offers customer self-service, automated scheduling and a salesforce CRM integration to make receiving orders, scheduling techs and assessing customer data a breeze.
Real-Time Scheduling and Dispatch: Scheduling and dispatching technicians is a monumental task, but with real-time scheduling, dispatch and optimization users can automate these tedious tasks. The system takes into account a number of different factors, including job location, technician skill level and prior job commitments. It can then automatically dispatch the proper tech and optimize his or her route to save time and wear on their vehicle.
Mobile Technician Enablement: Field workers will never be out of sync with their back-office managers. The app can run on numerous devices and connect to home-base easily. This gives techs access to schematics, important data points, maps and tutorials.
Contractor Management: With over 20% of the field service workforce predicted to be contractors by 2020, ServiceMax seamlessly integrates contractors into its payment and scheduling system, enabling a hybrid field service workforce.
Built-In Analytics: The app measures a user’s bottom line and key performance indicators (KPIs). It capitalizes on metrics like SLA achievement, contract leakage, engineer utilization and many more. These metrics are then displayed in intuitive dashboards and reports.

Scheduling: Tackle multi-day, one-off or recurring tasks using scheduling and dispatch tools. Transition to digital dispatch jobs to remove guesswork while letting employees know what needs to be done and when. Avoid margin errors with electronic work orders from office to field and back. Streamline operations and bring team coherency.
QuickBooks Integration: Schedule work for customers by importing existing employees, contacts, products and service information from QuickBooks. Reduce double data entry with a direct add-on to update work in real time.
Flexibility: Track customer information with user-defined fields while optional modules expand data for niche industries. Personalize it to meet business needs while maintaining a company’s unique functions.
Digital Work Orders and Forms: Schedule a job while sending digital work orders to field technicians with one click. Avoid confusion and wasted hours by sending electronic schedules and special instructions to field techs every morning. Let techs file and fill digital forms from the field.
Time and Equipment Tracking: Let field techs clock in and out using mobiles while simplifying logging time for payroll and billing. Get information about tools and technology required for the job by looking up customer equipment data.
Invoicing: Convert work orders into invoices after work and get paid instantly. Directly send email receipts to customers.
Customer Management: Store all data in one place. Simplify looking for customer information, payment information and service histories.

Product Ranking

#4

among all
Field Service Management Software

#73

among all
Field Service Management Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data

100

we're gathering data

Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ServiceMax

Smart Service

+ Add Product + Add Product

63%

37%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

89%

11%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

89%

11%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

75%

25%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

92%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

88%

12%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

45%

55%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

User Sentiment Summary

79%

of users recommend this product

ServiceMax has a 'good' User Satisfaction Rating of 79% when considering 96 user reviews from 4 recognized software review sites.

86%

of users recommend this product

Smart Service has a 'great' User Satisfaction Rating of 86% when considering 529 user reviews from 3 recognized software review sites.

3.7 (40)

4.5 (10)

n/a

4.3 (261)

4.2 (38)

4.3 (258)

4.4 (9)

n/a

3.4 (9)

n/a

Awards

Synopsis of User Ratings and Reviews

Streamlined Work Order Management: ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips.

Enhanced Technician Productivity: Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates.

Improved Customer Satisfaction: Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback.

Data-Driven Insights: ServiceMax facilitates data collection and analysis, enabling businesses to gain valuable insights into field service operations, identify trends, and make informed decisions for continuous improvement.

Scalability and Flexibility: The platform's scalability allows it to adapt to the evolving needs of businesses, accommodating growth and changing requirements with ease.

Functionality: The product efficiently schedules field employees, manages dispatches and accurately tracks hours devoted to each task, noted 86% of users who mentioned functionality.

Mobile App: Approximately 83% of reviewers said that the mobile application tracks field employees in real time while providing smooth navigation and accessibility.

Customer Support: The system offers tech and customer support that resolves issues promptly, said 80% of users who mentioned support.

Customization Challenges: The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs.

Usability Concerns: Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience.

Integration Complexities: Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization.

Learning Curve: The application has a steep learning curve, and it takes some time to get used to its interface and features, said 84% of users who talked about the learning curve.

Cost: Nearly 88% of the reviewers said that add-ons and plugins are costly for small businesses.

Glitches: The application occasionally encounters glitches and lag, noted approximately 83% of reviewers who talked about glitches.

ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness. However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions. ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction.

Smart Service is a comprehensive workforce tracking and field management solution that streamlines dispatching, equipment handling, routing and employee scheduling. It centralizes and digitizes organizational processes to prevent wasteful expenses and time while boosting overall productivity. It offers prompt customer support and stores all customer data and information in one place for accessibility. However, the application has a steep learning curve and the interface takes time to understand, offers costly add-ons and encounters occasional glitches and lag.

Screenshots

Top Alternatives in Field Service Management Software

Dynamics 365 Field Service

FieldEdge

Housecall Pro

IFS Field Service Management

Jobber

Kickserv

mHelpDesk

Oracle Field Service

Salesforce Field Service

Service Fusion

ServicePower

ServiceTitan

simPRO

Workiz

Related Categories

Carpet Cleaning Software

Cleaning Service Software

Dispatch Software

GPS Tracking Software

HVAC GPS Tracking Software

HVAC Software

Job Management Software

Job Scheduling Software

Lawn Care Software

Locksmith Software

Pest Control Software

Plumbing Software

Pool Service Software

Routing Software

Service Scheduling Software

Construction Dispatching Software

Construction Scheduling Software

HVAC GPS Tracking Software

Compare other software products using the SelectHub platform

Head-to-Head Comparison

ServiceMax VS Dynamics 365 Field Service

ServiceMax VS FieldEdge

ServiceMax VS Housecall Pro

ServiceMax VS IFS Field Service Management

ServiceMax VS Jobber

ServiceMax VS Kickserv

ServiceMax VS Oracle Field Service

ServiceMax VS Salesforce Field Service

ServiceMax VS Service Fusion

ServiceMax VS ServicePower

FAQ

How can I do a in-depth comparison of ServiceMax and Smart Service? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Field Service Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Field Service Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics

Build Your Requirements

SelectHub Products Cost and Pricing Guide

Get Your Free Comparison Report

Table settings

Expand all details

Expand all scores

Collapsed view

Priority order