ServicePower vs Wintac

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Our analysts compared ServicePower vs Wintac based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Wintac Software Tool

Product Basics

ServicePower is a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses looking to optimize their field service operations, from small enterprises to large corporations. The software offers significant benefits including improved scheduling efficiency, enhanced customer satisfaction, and increased operational visibility. Among its most popular features are intelligent scheduling, mobile workforce management, and real-time updates, which collectively help businesses manage their field service tasks more effectively. When compared to similar products, users often highlight ServicePower's user-friendly interface and its ability to integrate seamlessly with existing systems, which enhances its appeal. Pricing considerations for ServicePower typically involve a range based on the size of the business and specific needs, with payment options that may include monthly or annual subscriptions. This flexibility in pricing ensures that businesses can find a plan that suits their budget and service management requirements.

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Wintac is an on-premise business management tool that organizes, automates and tracks all aspects of the service industry. Combining key pieces of relevant and popular offerings in the industry, it manages everything from scheduling and dispatching, inventory management, customer information management, work order management to invoicing and accounting.

It eliminates paperwork and saves time while optimizing information and business processes for maximum productivity and optimized efficiency. Its one-time license fee makes it one of the most affordable options on the market.
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$200/User, Monthly
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$3,145 One-Time
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Product Assistance

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Product Insights

  • Enhanced Customer Experience: ServicePower offers its users numerous features to enhance customer experience. Its automated insights inform users of the necessary parts needed for a job, and can direct clients through a customer portal.
  • Increased Visibility: The product provides a bevy of built-in mapping tools, adding logistical insights to the customer's field service business.
  • Gain Control of a Chaotic Work Environment: Field service software can help users gain control over many functions of their business, from third-party management to analytics, bookkeeping and more. 
  • Increased Efficiency: The software has several efficiency and optimization tools built in, enabling users to streamline their field service operations with ease.
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  • Organized Information and Processes:  Organize contacts, work orders, service history, accounting and operations seamlessly on a central platform. 
  • Accessibility:  Get remote and offline access with iOS and Android apps to manage work on-the-go. 
  • Automation:  Automate multiple business aspects such as marketing, sales, communication and accounting to save time and boost revenue. 
  • User Friendliness:  Access easy-to-use tools to manage business operations efficiently. 
  • Integrations:  Integrate with leading business software to synchronize data and expedite work. 
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  • Customer Engagement: This feature comes in the form of real-time, cross-channel interactive communication outreach solutions, such as email, phone and text. The scheduling system will assign the most appropriate tech for the customer’s specific needs, delighting customers and retaining business.
  • Schedule Optimization: Productivity is improved, and costs are reduced by ServicePower’s intelligent, AI-optimized scheduling and dispatch. Schedules are automatically assigned based on time, location, availability and even skill level.
  • Contractor Onboarding: Third-party contractors are an important part of the field service industry, and this software accommodates them by creating a “hybrid workforce.” Workers are integrated into the employee pool and dynamically dispatched based on available resources.
  • Mobility: Technicians can carry out field service operations almost anywhere and on almost any mobile device. Techs have access to parts, inventory, pricing data and customer data on-demand.
  • Claims Management: Claims are managed automatically to reduce fraud and to pay contractors quickly. This also reduces claims turnaround time by ensuring only valid claims are eligible for payment.
  • Embedded Analytics: ServicePower comes with built-in analytics functions that allow users to quickly track and measure against KPIs and to optimize their business. The analytics dashboard is fully customizable with metrics and visualizations built-in.
  • ServicePower HUB: ServicePower HUB is an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses and much more — all with a revamped and updated UI.
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  • Job Scheduling:  Track & schedule service jobs. Assign jobs to most suitable and nearest available field staff for efficient scheduling and quick service delivery. Create flexible schedules for all available services, work orders and field staff members. 
  • Dispatch Management: Dispatch Management: Get live locations of field staff for real-time dispatch. Send optimized routes, track arrival and send live updates and notifications to customers for a better customer experience. 
  • Work Order Management:  Create, update and manage work orders for one-time and recurring jobs, including details like addresses, issues, materials required, field staff assigned, estimates, checklists and more. 
  • Contact Management:  Manage, organize, segment and communicate with all contacts, including leads, prospects, clients, vendors, field staff and back-office employees, from a central location. 
  • Sales Management:  Track and manage leads. Ensure targeted communication and quick response rates for conversion. Send estimates and proposals using readymade customizable templates. 
  • Inventory Management:  Track, update and manage inventory items for multiple locations and vendors. Get built-in support for inventory barcode scanning and label printing. 
  • Accounting:  Manage unlimited accounts receivable and accounts payable through seamless integration with accounting tools such as QuickBooks, Peachtree, Timberline and more. 
  • Billing:  Manage over the counter sales along with an integrated billing system. Generate automated invoices based on service agreement terms. Track partial payments, dues and overpayments to manage finances efficiently. 
  • Equipment and Agreement Tracking:  Track equipment location, details and history through electronic serialization. Manage warranties and agreements with reminders for renewal. 
  • Dashboard:  Get a visual overview and analytical insights into key business operations with a drag-and-drop widget-based dashboard. 
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Product Ranking

#15

among all
Field Service Management Software

#7

among all
Field Service Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 26 reviews
Great User Sentiment 701 reviews
86%
of users recommend this product

ServicePower has a 'great' User Satisfaction Rating of 86% when considering 26 user reviews from 3 recognized software review sites.

84%
of users recommend this product

Wintac has a 'great' User Satisfaction Rating of 84% when considering 701 user reviews from 2 recognized software review sites.

3.9 (7)
2.7 (11)
4.3 (7)
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4.2 (690)
4.5 (12)
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Awards

SelectHub research analysts have evaluated ServicePower and concluded it earns best-in-class honors for Customer Management and Mobile Capabilities.

Customer Management Award
Mobile Capabilities Award

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Synopsis of User Ratings and Reviews

Scheduling and Dispatch: The platform offers robust scheduling and dispatching tools, enabling efficient management of field service operations. Users can optimize schedules, assign tasks to technicians, and track job progress in real-time.
Mobile Access: Technicians can access and update job information, customer details, and work orders through mobile devices, improving communication and productivity in the field.
Customer Portal: ServicePower provides a customer portal that allows customers to schedule appointments, track service requests, and provide feedback, enhancing customer satisfaction and engagement.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key performance indicators, technician productivity, and customer satisfaction. This data can be used to identify areas for improvement and optimize service delivery.
Integrations: ServicePower integrates with various third-party systems, such as CRM, ERP, and accounting software, enabling seamless data exchange and streamlining business processes.
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Functionality: The system offers robust scheduling tools for everyday operations and keeps track of dispatches and customer databases for easy access. It is easy to navigate, manages multiple inventories and keeps track of vehicles, noted 81% of users who talked about the product’s functionality.
Cost: The product is affordable for small and growing businesses as it is offered on a flat-rate and doesn’t incur monthly charges, said nearly 75% of reviewers that talked about cost.
Invoice: Nearly 72% of users that mentioned invoicing noted that the system generates professional invoices and is good for billing purposes.
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Scheduling Issues: Users have reported problems with scheduling jobs and managing technician availability, leading to inefficiencies and customer dissatisfaction.
Mobile App Concerns: The mobile app has received negative feedback for its user interface and functionality, making it difficult for technicians to use effectively in the field.
Customer Support Challenges: Some users have expressed frustration with the level of customer support provided by ServicePower, citing slow response times and difficulty resolving issues.
Integration Complexities: Integrating ServicePower with other business systems can be a complex process, requiring significant time and resources.
Cost Considerations: The pricing structure of ServicePower may be a concern for some businesses, particularly smaller organizations with limited budgets.
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Cloud-Based: The system is not in sync with its competitors as it is only offered as an on-premise solution, which makes it difficult to access remotely, said nearly 83% of the reviewers.
CRM: Nearly 78% of users that spoke about CRM support noted that the system lacks basic CRM functionalities like lead management and tools to communicate with customers outside of the system.
Mobile App: The product doesn’t offer a mobile application to make it accessible from internet-connected devices, said nearly 74% of the reviewers who talked about its accessibility.
Reporting: Nearly 86% of users that mentioned reporting said that it is cumbersome to generate reports like lead sources, sales and service rates to extract valid data on an organization’s operations.
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ServicePower garners praise for its robust scheduling and dispatch capabilities, effectively streamlining field service operations and boosting technician productivity. Users appreciate the platform's ability to optimize routes, automate scheduling tasks, and provide real-time visibility into job progress. The user-friendly interface and mobile accessibility further enhance its appeal, empowering technicians with on-the-go access to essential information. However, some users note that the initial setup and configuration process can be complex, requiring careful planning and potentially additional support. Compared to competitors like Salesforce Field Service and ServiceMax, ServicePower stands out with its specialized focus on field service management and its comprehensive suite of features tailored to this industry. Its strength lies in its ability to handle complex scheduling scenarios, particularly for organizations with large, geographically dispersed workforces. The platform's AI-powered optimization algorithms and robust reporting tools provide valuable insights for data-driven decision-making. ServicePower is particularly well-suited for businesses with intricate field service operations, such as those in the utilities, telecommunications, and home services sectors, where efficient scheduling and dispatch are critical for success.

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Wintac offers an easy-to-use software suite that eliminates the hassle of dealing with several tools while solving everyday business management problems. It organizes inventory, customer databases and vehicles. However, the product is dated, not cloud-based and is difficult to access remotely. It has a clunky user interface, requires a steep learning curve to get acquainted to its features and doesn’t offer automatic updates. It also lacks GPS tracking, a mobile application and has sluggish customer support.

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Screenshots

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