Home > Field Service Management Software > ServiceTitan > ServiceTitan vs WorkWave Route Manager

ServiceTitan vs WorkWave Route Manager

Last Updated: November 25th, 2024

Our analysts compared ServiceTitan vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

ServiceTitan is a cloud-based solution that provides small to mid-sized businesses with capabilities such as scheduling, dispatching, invoicing, payroll, timesheets, contract management, marketing, sales and customer communications.

It helps companies streamline day-to-day operations, boost customer satisfaction and access data insights anytime and anywhere. With comprehensive reporting inclusions and mobile modules to facilitate field operations, it saves money and time while improving operational efficiency and bottom-line revenue.

WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.

$398 Monthly

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$54/Vehicle, Monthly

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Product Insights

Increased Efficiency: ServiceTitan automates scheduling, dispatching, and routing, reducing manual efforts and freeing up time for more strategic tasks.
Enhanced Customer Experience: With real-time updates and easy booking options, ServiceTitan helps businesses provide a seamless and responsive service experience to their customers.
Improved Financial Management: The software offers robust invoicing, billing, and financial tracking tools that simplify financial operations and improve cash flow management.
Better Decision Making: ServiceTitan's comprehensive reporting and analytics features enable businesses to make informed decisions based on accurate data and insights.
Streamlined Inventory Management: The platform provides tools for tracking inventory in real-time, ensuring that businesses have the right parts and supplies when they need them.
Increased Sales Opportunities: ServiceTitan includes features for upselling and cross-selling, helping businesses identify and capitalize on additional revenue opportunities.
Enhanced Team Communication: With built-in messaging and notification systems, ServiceTitan keeps teams connected and informed, improving coordination and reducing errors.
Compliance and Safety: The software helps businesses stay compliant with industry regulations and maintain high safety standards through systematic record-keeping and reminders.
Mobile Accessibility: ServiceTitan's mobile app enables technicians to access job details, customer information, and work orders from anywhere, enhancing flexibility and responsiveness.
Customer Retention: By providing personalized service histories and follow-up tools, ServiceTitan helps businesses build lasting relationships with their customers, encouraging loyalty and repeat business.

Streamlined Operations: Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours.
Complete Visibility: Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS.
Enhanced Customer Satisfaction: With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction.
Optimized Routes: Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times.
Improved ROI: Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management.
Mobile Application for Drivers: With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning.

Financial Growth
- Call Booking: CSRs can access auto-populated customer details before picking up calls. Offer undivided attention to customers by choosing from easy drop-down menus instead of a keyboard. Record and manage incoming customer calls to save call booking information.
- Marketing: Create, monitor and edit marketing campaigns. Track and analyze total incoming calls with ads to measure ROI. Create phone numbers for new ads quickly.
- Memberships and Contracts: Simplifies building of equipment-based contracts and maintenance memberships. Tailor-make service agreements and contracts for customers. Customize monthly expenses, choose additional maintenance tasks and add service upgrades. Access agreement performance summaries with completed visit details, cost and revenue.
- Local Services Ads: Appear among top Google search results when customers search for a relevant product or service. Auto-populates bookings directly to the system dashboard.
Operational Tools
- Dispatching: Ensure that the right tech handles the right job by automatic assignment and dispatch based on factors such as technician location, schedule, skill set and more. Other features include a notification center, automatic job confirmations, job history, ACP, project filter, property data display and dispatch notifications.
- Scheduling: Schedule complex jobs in advance with suitable technicians. Custom tags allow technicians to flag jobs with details like prior rescheduling, languages spoken and special tool requirements.
- Payroll: Offers integrated payroll processing tools, including automated bonuses and live timesheet tracking. Apply performance-based incentives and pay, or import additional pay items through spreadsheets or API for job costing.
- Timesheets: Automatically documents wrench time, vendor runs and technician drive hours on individual timesheets for field employees. Configure start and overtime in a single click. Office employees can view payroll histories and clock in and out in real time.
Real-time Insights
- Reporting: Dynamic dashboards offer tailored KPIs and metrics. Track KPI goals, gain insights into call times and filter transactions based on date range or business unit. Receive live updates on membership sales and revenue generated by each technician.
- QuickBooks: Integrates with QuickBooks to handle accounting. Capture customer purchases and export invoices to QuickBooks in real time.
- Sage Intacct: Offers integration with Sage Intacct. Office networks can operate in synchronization and update financial records with a single entry. Authorized employees and owners can access financial information on mobile devices.
- Job Costing: Access and monitor costing breakdowns like labor, equipment and raw material and receive real-time updates. Get alerts whenever a bill is due to be accepted.
- TitanAdvisor: Get a best-practices guide and receive personalized tool recommendations suitable for a specific business. Utilize features to their optimum value with in-built playbooks guided setup.
Customer Assistance
- Mobile: Enable quick and better field operations with mobile apps for field technicians to download schematics, handle bills and orders and manage inter-staff communication.
- Customer Experience: Send ETAs with technician bios for appointment reminders to customers. Confirm or reschedule appointments and ask questions over SMSs. Enables customers to track service technicians.
- Payments: Automatically processes recurring membership payments in custom intervals and batches. Field staff can capture images, credit cards and checks or send personalized links to the payment portal.
- Financing: Complete applications with easy data access to customer profiles. Facilitates instant approvals, automatic finance calculations and customizable financing rules for individual customers.
- Property Data: The property data display offers CSRs with crucial information such as property size, age, interiors and location.

Profile Management: Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency.
Order Management: Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process.
Route Planner: Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework.
Mobile Dispatch Management: Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices.
Arrival and Departure Notifications: Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs.
GPS Tracker: Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.
Quickbooks Integration: Keep track of finances and manage invoicing and payment in the field with QuickBooks integration.
Analytics: Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans.

Product Ranking

#2

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Field Service Management Software

#19

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Analyst Rating Summary

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User Sentiment Summary

90%

of users recommend this product

ServiceTitan has a 'excellent' User Satisfaction Rating of 90% when considering 208 user reviews from 4 recognized software review sites.

86%

of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

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4.3 (43)

4.6 (154)

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4.1 (8)

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Awards

Synopsis of User Ratings and Reviews

Core Features and Functionality: Nearly 95% of users who mention the core features and functionality concur that this system is a well-rounded product built to meet industry-specific requirements.

Customer Support: Approximately 53% of users who talk about customer support mention that the support staff is quick to respond, friendly and knowledgeable.

Easy to Use: About 80% of users who mention user-friendliness recommend the software for its ease of usage.

User Interface: As many as 54% of users who refer to the user interface note that the software is intuitive and easy to navigate.

Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.

Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.

Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.

GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.

User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.

360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.

Cost: 100% of the users who talk about pricing report that it is a pricey product, which can be a detrimental deciding factor.

QuickBooks Integration: Approximately 60% of users who mention QuickBooks integration note that the integration is glitchy and requires double inputs in both solutions, making it redundant.

User Adaptation: Nearly 100% of the users who refer to onboarding and user adaptation agree that the product has a steep learning curve.

Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.

Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.

Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.

ServiceTitan garners praise for its user-friendly interface and comprehensive features, particularly its scheduling, dispatching, inventory management, and reporting capabilities. Users appreciate the software's ability to streamline operations and enhance productivity, highlighting features like automated job confirmations, technician bios, real-time customer notifications, and convenient payment options. The platform's robust project management tools, including real-time project tracking, budget management, and automated payment applications, are also commended for their effectiveness in keeping projects on track and profitable. Despite its strengths, some users express concerns about ServiceTitan's cost, which can be a barrier for smaller businesses. Additionally, the software's limited integration with other systems can pose challenges for businesses with existing technology stacks. While ServiceTitan offers a competitive feature set comparable to platforms like Salesforce Service Cloud and Microsoft Dynamics 365 Field Service, its affordability often sets it apart. ServiceTitan is best suited for businesses, regardless of size, seeking to optimize their field service operations. Its comprehensive features cater to various industries, including HVAC, plumbing, electrical, and pool services. The software's ability to automate tasks, improve communication, and provide real-time insights empowers businesses to enhance efficiency, customer satisfaction, and profitability.

WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

Screenshots

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FAQ

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