Home > Field Service Management Software > ServSuite > ServSuite vs WorkWave Route Manager

ServSuite vs WorkWave Route Manager

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Our analysts compared ServSuite vs WorkWave Route Manager based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
ServSuite Software Tool
WorkWave Route Manager Software Tool
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Product Basics

Built by ServicePro, ServSuite is web-based software that helps field service businesses increase productivity and improve baseline revenue through functionalities like scheduling, invoicing, inventory management, marketing management and customer management.

It is suited for enterprise-level businesses and has tailored capabilities to meet the business needs of the individual service industries it serves. With paperless work environments and remote monitoring offerings, it automates business processes to save time and costs.
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WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.
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$55 Monthly, Freemium
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$54/Vehicle, Monthly
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Gain Operational Visibility: Get a complete overview of operational and financial activities across the business in real time. 
  • Ensure Smooth Flow of Information: Utilize built-in communication tools to ensure that critical information is relayed to field technicians, back-office staff and customers in a timely manner. 
  • Move to Paperless Operations: Digitize all documents, reports, invoices and payment receipts to minimize manual errors. 
  • Access Cloud Storage: Store all critical information and documents in safe cloud storage with tiered access and user permissions for viewing and editing. 
  • Expand Business: Run business anywhere through a cross-platform and multi-browser enabled solution and usage of cloud-based technology. 
  • Access Mobile Apps: Enable field and back-office staff to communicate and exchange information while working smoothly from a remote location with fully-featured Android and iOS apps. 
  • Enable Integrations with API: Streamline work by integrating business-critical apps using an open API and accessing information through a single platform. 
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  • Streamlined Operations:  Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours. 
  • Complete Visibility:  Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS. 
  • Enhanced Customer Satisfaction:  With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction. 
  • Optimized Routes:  Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times. 
  • Improved ROI:  Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management. 
  • Mobile Application for Drivers:  With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning. 
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  • Activity Dashboard: Access a customizable, visual drag-and-drop widget-based dashboard to quickly access, monitor and analyze business-critical information. Check work orders, job statuses, job progress, client information, financial figures, scheduled alerts and activity reminders at a glance. 
  • Alerts and Notifications: Send real-time updates to field staff about work order allocation, route changes and any other specifications related to the job. Communicate with customers through email and SMS at all stages of the service cycle to ensure there are no information gaps. 
  • Billing and Invoicing: Create and share customizable individual or group invoices using pre-built templates. Track sent invoices for timely payments and follow-up on past due invoices. 
  • Contract Management: Create and maintain contracts and agreements with customers and vendors to establish deliverables and terms of service while ensuring smooth service delivery. 
  • Customer Management: Manage a central database of all customers with details including address, phone numbers, email ID and more to aid communication and improve customer satisfaction. 
  • Customer Portal: Let customers submit work order requests, view open jobs, access invoices and pay bills through a branded self-service portal. 
  • Customer Service History: Maintain and access service history records for each customer along with details like address, order requests, resources used, photos and invoices. 
  • Inventory Management: Accurately track fleet and inventory metrics like products, equipment counts, usage, returns to vendors and returns from customers. Check, update and adjust inventory in real time with GPS tracking. 
  • Marketing Management: Engage leads and customers using customizable mass mailing and print-to-mail features. Customize mailing campaigns for different target audiences while personalizing content for each target group. 
  • Quotes and Estimates: Create customizable and brandable quotes and estimates. Share with third-party vendors and customers through email and SMS. Track sent quotes and estimates through follow-up notifications. 
  • Reporting and Analytics: Access business critical operational and financial reports to monitor key performance indicators and explore the scope for further optimization. 
  • Scheduling, Dispatch and Routing: Schedule one-time and recurring work orders in a color-coded drag-and-drop calendar. Use search and filter options to view and segregate tasks by their status, location and assigned field technician. Assign and dispatch technicians to job locations based on their skills, availability and location. Notify technicians of assigned jobs along with optimized route and task details. 
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  • Profile Management:  Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency. 
  • Order Management:  Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process. 
  • Route Planner:  Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework. 
  • Mobile Dispatch Management:  Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices. 
  • Arrival and Departure Notifications:  Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs. 
  • GPS Tracker:  Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.  
  • Quickbooks Integration:  Keep track of finances and manage invoicing and payment in the field with QuickBooks integration. 
  • Analytics:  Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans. 
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Product Ranking

#45

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Field Service Management Software

#19

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Field Service Management Software

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User Sentiment Summary

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Great User Sentiment 83 reviews
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86%
of users recommend this product

WorkWave Route Manager has a 'great' User Satisfaction Rating of 86% when considering 83 user reviews from 2 recognized software review sites.

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4.3 (43)
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4.3 (40)

Synopsis of User Ratings and Reviews

Feature Rich: ServSuite offers comprehensive pest control functions, including scheduling and routing capabilities, along with customer management tools.
Integrations: Users can integrate ServSuite with other systems, streamlining operations and data flow between different platforms.
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Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.
Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.
Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.
GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.
User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.
360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.
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Steep Learning Curve: ServSuite's robust functionality can be initially overwhelming for some users, requiring a significant time investment to master.
Technical Issues: Some users have reported experiencing occasional technical problems, which can disrupt operations.
Inconsistent Customer Support: Experiences with customer support have been mixed, with some users encountering delays in getting assistance.
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Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.
Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.
Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.
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Some users sing its praises, highlighting its comprehensive features like scheduling, routing, and customer management as major strengths, especially when compared to competitors with less integrated systems. They particularly appreciate the robust reporting tools and seamless integration capabilities with other business software. However, a sour note emerges with the user interface, often criticized as outdated and clunky. This complexity contributes to a steep learning curve, making it challenging for new users to quickly adapt and utilize the software effectively. While some find customer support helpful, others report delays and unhelpful responses, leaving them frustrated and in a bind. ServSuite seems best suited for larger pest control businesses with the resources and technical expertise to navigate its complexities and leverage its powerful features. Smaller companies or those seeking a more intuitive, user-friendly experience may find ServSuite's learning curve and occasional performance hiccups a significant drawback.

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WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

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Screenshots

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