Home > Field Service Management Software > Workiz > Workiz vs Oracle Field Service

Workiz vs Oracle Field Service

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Our analysts compared Workiz vs Oracle Field Service based on data from our 400+ point analysis of Field Service Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Workiz Software Tool
SelectHub Award Winner
Oracle Field Service Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

73 Detailed Analysis

User Sentiment

Excellent User Sentiment (266 Reviews)

Analyst Rating

90 Detailed Analysis

User Sentiment

Great User Sentiment (332 Reviews)

Workiz is a comprehensive software solution designed to streamline the complexities of Field Service Management. It is particularly well-suited for small to medium-sized businesses in the service sector, such as HVAC, plumbing, and cleaning services, due to its ability to manage tasks efficiently, from scheduling and dispatching to invoicing and payments. One of the key benefits of Workiz is its user-friendly interface, which simplifies the management of day-to-day operations, allowing businesses to focus more on service delivery and less on administrative tasks. Popular features include real-time job tracking, customer communication tools, and detailed reporting, which collectively contribute to improved productivity and customer satisfaction. When compared to similar products, users often highlight Workiz's affordability and the adaptability of its features to a wide range of service industries. Pricing considerations for Workiz typically involve a monthly subscription model, with costs varying based on the number of users and the level of functionality required, making it a flexible option for businesses of different sizes and budgets.

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Oracle Field Service is a cloud-based software solution designed to streamline service operations for businesses with mobile workforces. It helps schedule, dispatch, and manage field technicians, optimize routes, track inventory, and capture customer signatures. Popular features include mobile apps for technicians, real-time insights into service performance, and integration with other Oracle applications. Benefits include improved first-time fix rates, reduced service costs, and increased customer satisfaction. However, some users report complexity and a steep learning curve. Compared to similar products, Oracle Field Service is praised for its comprehensive functionality and tight integration with the Oracle ecosystem, but criticized for its higher price point. Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Pros
  • Scalable
  • Customizable
  • Robust features
  • Improved efficiency
  • Increased customer satisfaction
 Cons
  • Steeper learning curve
  • Higher cost
  • Complex interface
  • Limited reporting capabilities
  • Not ideal for small businesses
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$198 Monthly, Freemium
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$100 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Easy Job Scheduling, Dispatching and Tracking:  Schedule jobs, dispatch best-matched and nearest available technicians to service locations and track job progress through a central platform. 
  • Faster Payments:  Generate invoices and collect payments instantly in the field. Get paid faster for completed jobs. Backend payment processing is available. 
  • Improved Coordination and Communication:  Communicate and coordinate with staff as well as clients through built-in phone and messaging systems. Send appointments, routes and important information to field staff. Send reminders, trackers, ETAs and relevant documents to clients. 
  • Better Client Management:  Manage client information, location, service history, payments, details and call recordings centrally for easy access and reference. 
  • Increase Revenue:  Users report nearly a 37% increase in revenue when leveraging this system. 
  • Integrations:  Pre-built and third-party integrations through Zapier allow seamless operations across multiple apps and systems. 
  • Mobile Apps:  Android and iOS apps enable field staff, team leaders and managers to get notifications, coordinate with each other, update job progress and collect payment on the go. 
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  • Increase Customer Satisfaction: Pair the right tech to the right customer automatically, increasing overall satisfaction and driving customer retention.
  • Dispatch Automatically: Free up resources and time with automatic dispatch features that assign workers based on factors like schedule, location, skills and more.
  • Tackle Critical Issues: Get instant notifications about business-critical issues, such as safety hazards or emergency maintenance, all without human intervention.
  • Run Anywhere: Get seamless accessibility with a system designed to run on network computers, set-top devices, PCs, workstations, minicomputers, mainframes and massively parallel systems.
  • Reduced Service Costs: Save money through optimized resource allocation, minimized paperwork, and improved first-time fix rates.
  • Enhanced Customer Satisfaction: Improve customer loyalty by providing faster response times, real-time updates, and a more transparent service experience.
  • Increased Productivity: Empower technicians with mobile access to work orders, customer information, and real-time updates to complete jobs efficiently.
  • Optimized Inventory Management: Ensure technicians have the right parts and materials on hand to fix problems on the first visit, reducing re-calls and improving efficiency.
  • Improved Decision Making: Gain valuable insights from data analytics to optimize scheduling, resource allocation, and service delivery strategies.
  • Streamlined Invoicing and Billing: Reduce errors and improve cash flow with automated invoice generation and accurate billing processes.
  • Enhanced Compliance: Meet regulatory requirements and ensure data security with robust compliance features.
  • Increased Scalability and Flexibility: Adapt to changing business needs and grow with a scalable solution that accommodates your evolving requirements.
  • Future-Proofed Technology: Invest in a field service management platform that leverages cutting-edge technology and remains relevant in the years to come.
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  • Job Scheduling:  Schedule and manage jobs with a drag-and-drop, color-coded calendar. View schedules using filters for days, weeks, months, employee location and availability for maximum efficiency and complete visibility. Allow clients to request services from a business website or social listings through an integrated widget. 
  • Job Management:  Segregate field staff and teams by location for efficient dispatch and scheduling. Track clock-in and clock-out times, progress and current status of the job, pending tasks, and more to competently manage each service order. Manage multiple franchises from a single platform. 
  • Lead Management:  Track leads and job opportunities from various sources. Maintain communication with estimates, quotes and adequate follow-ups to increase conversions. 
  • Team Management:  Assign jobs to best-suited and available field staff. Track staff in real time and optimize routes with live locations and a map overview of jobs. Communicate in real time through SMS and email. 
  • Client Management:  Track, organize and manage client information like contact details, service history, notes, documents and transactions. Avoid data duplicity with client-property matches. Engage clients and prospects through email via MailChimp integration. 
  • Inventory Management:  Build and manage inventory centrally by adding items, assigning brands and categories and taking stock counts. Track inventory items across locations like the main office, warehouse and service vehicles. Manage inventory items in real time and maintain stock levels by setting up reorder points. Filter and search the entire inventory in a few clicks. Log every stock change, usage, return, cancellation and movement of items from one inventory storage location to another. Get usage reports for specific date ranges and time-stamps with a list of used items and their billing amounts across jobs and users. 
  • Online Booking:  Use an online booking widget as a standalone page, or integrate with business websites, social media profiles and listing websites to allow clients to access availability and services while making online bookings. Real-time sync with Workiz Calendar ensures that there are no discrepancies or overlapping of schedules. 
  • Invoicing:  Create estimates, invoices, waiver forms and work orders using readymade templates. These templates are customizable, brandable and shareable with clients over mail. Capture client signatures with touch-enabled devices. All invoices, waiver forms, work orders and transaction receipts are stored for future reference. Integrate with QuickBooks online to keep accounting and financial operations updated. 
  • Online Payments:  Setup WorkizPay to invoice clients and get paid faster in the field. Send payment requests through mail or SMS and get paid in minutes. Powered by WePay, and backed by Chase Bank, processing fees of WorkizPay start at 2.96%. Clients can either physically swipe credit cards or manually enter details for seamless payments. 
  • Phone System:  Log, record and track client calls and add a custom call greeting to improve client satisfaction. Mask phone numbers of clients and field staff to maintain privacy. Send automated appointment reminders, ETA of field staff and payment requests via text. Set up call routing, call flows and enable one-click dialing for robust communication. 
  • Service Chatbot:  Set up and integrate a service chatbot to engage visitors and assist them in inquiring about available services and make online service requests. 
  • User Permissions:  Customize user access to important data and features through permissions based on roles and responsibilities. 
  • Reports:  Accurately get real-time data for every aspect of your business. Use smart filters and date ranges to build dynamic reports. Track and analyze cancelation rates, profits, advertising ROI, sales-based commissions and more at a glance. 
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  • Precise Geo-Coding: Access rich geographical information using advanced analytics and corroborating map data. This can be useful in optimizing service routes or in assisting field technicians.
  • Job Assignment: Route resources automatically to an urgent work assignment.
  • Dispatch: Match the most skilled technician with the right job automatically and dispatch field representatives efficiently — all optimized to fit the technician’s schedule.
  • Omni-Channel Communication: Enable customer communications through a variety of channels, such as email, text, phone calls and more.
  • Mobile Work Order Management: Assign, manage, and update work orders in real-time from any mobile device.
  • Inventory Tracking: Maintain accurate inventory levels and ensure technicians have the necessary parts and materials.
  • Real-Time Updates: Receive instant updates on work order status, technician location, and customer interactions.
  • Customer Signature Capture: Electronically collect customer signatures for proof of service and streamlined workflows.
  • Knowledge Management: Provide technicians with easy access to technical documentation and service procedures.
  • IoT Service Monitoring: Proactively monitor connected assets to prevent downtime and optimize maintenance schedules.
  • Contract Management: Manage service contracts, track warranty information, and ensure compliance with terms.
  • Reporting and Analytics: Gain valuable insights into service performance, identify areas for improvement, and make data-driven decisions.
  • Integrations: Connect with other enterprise applications, including CRM, ERP, and accounting systems.
  • Customizable Workflow Automation: Automate repetitive tasks and streamline service processes to improve efficiency.
  • Advanced Scheduling and Routing: Optimize technician schedules and routes based on real-time data to minimize travel time and maximize productivity.
  • Mobile App for Technicians: Equip technicians with a user-friendly mobile app to access work orders, customer information, and service resources.
  • Web Portal for Customers: Provide customers with self-service options to track service requests, view service history, and manage their accounts.
  • Multilingual Support: Support for multiple languages to meet the needs of global businesses.
  • Robust Security Features: Ensure data security and compliance with industry standards.
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Product Ranking

#12

among all
Field Service Management Software

#9

among all
Field Service Management Software

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Analyst Rating Summary

73
90
100
65
97
98
63
100
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Billing and Invoicing
Customer Management
Reporting and Dashboards
Dispatching
Mobile Capabilities
Routing
Inventory Management
Customer Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Workiz
Oracle Field Service
+ Add Product + Add Product
Billing And Invoicing Customer Management Dispatching Equipment And Asset Management Inventory Management Mobile Capabilities Reporting And Dashboards Routing Scheduling Technician And Contractor Management Work Order Management 100 97 63 57 80 83 87 30 71 63 78 65 98 100 98 99 100 95 100 86 89 96 0 25 50 75 100
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13%
88%
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100%
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63%
0%
37%
100%
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57%
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43%
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88%
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12%
100%
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82%
0%
18%
100%
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89%
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11%
89%
11%
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25%
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75%
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71%
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29%
86%
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14%
67%
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33%
92%
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8%
75%
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25%
100%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

36%
0%
64%
55%
0%
45%

User Sentiment Summary

Excellent User Sentiment 266 reviews
Great User Sentiment 332 reviews
92%
of users recommend this product

Workiz has a 'excellent' User Satisfaction Rating of 92% when considering 266 user reviews from 2 recognized software review sites.

80%
of users recommend this product

Oracle Field Service has a 'great' User Satisfaction Rating of 80% when considering 332 user reviews from 5 recognized software review sites.

n/a
5.0 (1)
n/a
4.0 (127)
4.6 (189)
n/a
4.6 (77)
5.0 (3)
n/a
4.0 (1)
n/a
4.0 (200)

Awards

SelectHub research analysts have evaluated Workiz and concluded it earns best-in-class honors for Billing and Invoicing. Workiz stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Billing and Invoicing Award

SelectHub research analysts have evaluated Oracle Field Service and concluded it deserves the award for the Best Overall Field Service Management Software available today and earns best-in-class honors for Dispatching, Inventory Management, Mobile Capabilities and Routing.

Analysts' Pick Award
Dispatching Award
Inventory Management Award
Mobile Capabilities Award
Routing Award

Synopsis of User Ratings and Reviews

Easy to Use: As many as 94% of users who mention user-friendliness as a deciding criteria laud the software for its ease of use.
Scheduling and Dispatching: Nearly 88% of users who talk about this feature note that it helps them streamline their fleet logistics and optimize for faster service delivery.
Customization: About 84% of users who refer to customization report that the software can be easily customized to fit business requirements.
Customer Support: Approximately 74% of users who talk about customer support recommend the software for its responsive and helpful support.
Accounting and Finance: The software makes it easier to manage invoices, payments and taxes, as noted by 70% of the users who mention accounting and finance capabilities.
User Interface: A simple, intuitive and easy-to-use interface makes Workiz a prefered solution, as reported by nearly 59% of users who refer to the interface.
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Increased First-Time Fix Rates: Accurate information and knowledge management empower technicians to resolve issues on the first visit.
Improved Efficiency: Streamlined workflows and real-time updates enhance technician productivity and reduce service times.
Reduced Operational Costs: Optimized resource allocation, minimized paperwork, and improved first-time fix rates lower service costs.
Enhanced Customer Satisfaction: Real-time communication and self-service options improve customer experience and satisfaction.
Scalable and Flexible: Adapts to changing business needs and grows with a flexible and scalable solution.
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Mobile Apps: About 86% of users who mention mobile apps report regular lags, glitches and synchronization issues.
QuickBooks Integration: Nearly 67% of users who talk about QuickBooks integration complain that it is erroneous and needs manual inputs.
Inventory Management: Approximately 60% of users who refer to this feature maintain that it is hard to keep track of inventory stock levels and replenishments for tools and equipment.
Integrations: The software offers limited integrations, restricting seamless operations, as noted by up to 67% of users who mention integrations.
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Steeper Learning Curve: New users may require additional training to become proficient with the platform's complexity.
Higher Cost: Compared to simpler alternatives, Oracle Field Service can be a more expensive solution.
Complex Interface: The user interface can be overwhelming for new users and require some navigation effort.
Limited Reporting Capabilities: While reporting features exist, they may not be as comprehensive as some users require.
Not Ideal for Small Businesses: The feature-richness and cost may not be suitable for smaller businesses with simpler needs.
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Workiz is an easy-to-use, intuitive and customizable solution that helps field service professionals optimize their operations. Users highly recommend its seamless accounting and finance management, efficient scheduling and robust dispatching. Similarly, customer support is credited for being prompt and helpful. However, the product offers limited integrations. The pre-built QuickBooks integration is glitchy and needs manual inputs. Moreover, the inventory management feature and mobile apps need further improvement.

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User reviews of Oracle Field Service reveal a spectrum of opinions, highlighting both its strengths and weaknesses when compared to competitors like Salesforce Field Service Lightning and ServiceMax. One of its most lauded aspects is its remarkable scalability and flexibility, enabling businesses to adapt to evolving requirements and grow alongside the platform. As one user aptly stated, "Oracle Field Service played a crucial role in scaling our service operations as we entered new markets." This adaptability sets it apart from less versatile solutions, making it ideal for complex enterprises experiencing rapid growth. However, several users raised concerns about its steeper learning curve and higher cost compared to competitors. "The initial learning curve was definitely more challenging than we expected," commented a user during platform migration. This complexity, coupled with the cost, might not be ideal for smaller businesses or those with simpler needs. Another recurrent criticism targeted the complexity of the interface, which some users found overwhelming and difficult to navigate. This stood in stark contrast to competitors like Salesforce Field Service Lightning, known for its user-friendly interface. While the reporting capabilities met the needs of most users, some felt they lacked the depth and customization offered by ServiceMax. This could be a significant drawback for businesses requiring highly detailed service data insights. Overall, user reviews portray Oracle Field Service as a powerful and adaptable platform, ideal for large organizations seeking comprehensive field service management capabilities. While its complexity and cost might deter smaller businesses or those seeking a simpler solution, those comfortable with the initial learning curve will find in Oracle Field Service a robust platform with the potential to significantly enhance service operations and deliver a positive return on investment.

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Screenshots

Top Alternatives in Field Service Management Software

Dynamics 365 Field Service
FieldEdge
Housecall Pro
IFS Field Service Management
Jobber
Kickserv
mHelpDesk
Oracle Field Service
Salesforce Field Service
Service Fusion
ServiceMax
ServicePower
ServiceTitan
simPRO

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Head-to-Head Comparison

Workiz VS Dynamics 365 Field Service
Workiz VS FieldEdge
Workiz VS Housecall Pro
Workiz VS IFS Field Service Management
Workiz VS Jobber
Workiz VS Kickserv
Workiz VS Oracle Field Service
Workiz VS Salesforce Field Service
Workiz VS Service Fusion
Workiz VS ServiceMax

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