Donorbox vs Raiser's Edge NXT

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Our analysts compared Donorbox vs Raiser's Edge NXT based on data from our 400+ point analysis of Fundraising Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

DonorBox is a digital system that helps receive online donations and payments, ensures easy campaign management through seamless website integrations and allows users to manage recurring donation plans. The dashboard helps build and distribute donation forms, offers text-to-give messages for free, and manages crowdfunding pages. It encourages donations by letting users embed donation forms or create custom pop-ups.

Its anti-fraud wizardry, SSL/TLS encryption, strong customer authentication and secure payment gateway help organizations circumvent any false or fraudulent donations.
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Designed for nonprofit organizations, Raiser’s Edge NXT from Blackbaud is a cloud-based donor management and fundraising system. Apart from managing fundraising programs, users can accomplish targets, improve customer relationships, organize events and webinars, find prospects, monitor performance, and manage funds including grants and contributions.
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$139 Monthly, Freemium
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$3,375 Monthly
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Tailored to your specific needs
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Product Assistance

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24/7 Live Support
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Product Insights

  • Streamlined Donation Process: Donorbox simplifies the donation experience, making it quick and easy for supporters to contribute, thereby increasing the likelihood of completed donations.
  • Recurring Donations: It enables organizations to set up and manage recurring donations effortlessly, ensuring a steady stream of income and fostering long-term relationships with donors.
  • Customizable Forms: Donorbox allows for the customization of donation forms to match the branding of the organization, creating a seamless experience for donors and enhancing brand recognition.
  • Efficient Fund Management: The platform provides tools for tracking and managing funds, enabling organizations to allocate resources more effectively and make informed financial decisions.
  • Multi-Currency and Payment Method Support: Donorbox supports multiple currencies and payment methods, making it accessible for international donors and expanding the potential donor base.
  • Integration Capabilities: It offers integration with various platforms and services, such as websites and social media, facilitating broader outreach and engagement opportunities.
  • Enhanced Security: Donorbox prioritizes the security of donor information and transactions with industry-standard encryption, ensuring trust and confidence among users.
  • Automated Receipts and Notifications: The software automates the generation and sending of donation receipts and notifications, saving time and ensuring prompt communication with donors.
  • Analytics and Reporting: Donorbox provides detailed analytics and reporting tools, helping organizations to track performance, understand donor behavior, and refine fundraising strategies.
  • Peer-to-Peer Fundraising: It enables supporters to create personal fundraising pages, leveraging their networks for increased reach and donations.
  • Event Registration and Management: Donorbox offers features for event registration and management, streamlining the organization of fundraising events and enhancing participant engagement.
  • Customer Support: It provides robust customer support, offering assistance and resources to ensure organizations can make the most out of the platform.
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  • Increased Donor Database: Look for new supporters and explore existing donors’ potential using cultivation tools to increase donor databases. 
  • Enhanced Reach: Reach more prospects using enriched data that helps find the missing information about contacts such as emails, addresses and phone numbers. 
  • Improved Communication: Engage constituents using dynamic email campaigns, generate mission awareness and deliver the right message to target audience timely, using integrated multichannel techniques and tools. 
  • Saved Time and Money: Consolidate different processes, communications and data in a central solution so that everyone in the organization can access it as and when needed. 
  • Smooth Collaboration: Distribute information and coordinate seamlessly by accessing a holistic view of donors, prospects and volunteers. 
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  • Recurring Donations: Stabilize revenue flow through one-time or weekly, monthly, quarterly and yearly donations with a single click. Allow donors to cover the processing fees through flexible donation modules. 
  • Company Donations: Maximize campaign donations through company contributions and gift matching. Integration with Double the Donation simplifies donation matching, motivating employers to match their gifts. 
  • Donor Management: Optimize outreach, eliminate duplicate entries, record communications and build consolidated databases. Campaigners can create segmented donor lists using advanced filters and get notified of crucial moments like anniversaries or plan upgrades. Recurring donors can create profiles to set up and regulate donation plans. 
  • Mobile Giving: Text-to-give simplifies the donation process for mobile donors. Fundraisers can include campaign details by checking the option to receive donations instantly. 
  • Payment Processing: Ensure a fast and secure payment process, complying with authentication regulations and depositing donations directly into campaign funds. Accept one-time and recurring donations through Apple Pay, Google Pay, PayPal, electronic bank transfers and credit and debit cards, without storing any card details. 
  • Integrations: Streamline workflows and build consistent donor relationships by connecting with a host of solutions, including Salesforce, Mailchimp, Slack, QuickBooks, Airtable and more. 
  • Donation Forms: Create a personalized donation page free of cost or choose a pre-existing layout. Customize forms by adding colors, logo, images, hyperlinks, backgrounds and more. Donors can easily fill out the pop-up form by clicking the donate button. Nonprofits can access Custom CSS to add code segments. 
  • Analytics: Evaluate a campaign’s progress and glean valuable insights through Google Analytics. Facebook Pixel tracking code lets nonprofits monitor visitors’ interactions with the campaign website after watching advertisements. 
  • Campaign Management: Organize, implement and monitor initiatives through email marketing and other digital tools. 
    • Crowdfunding Management: Create engaging campaigns in minutes, with customizations to include campaign-centric branding. Nonprofits can discuss campaign details, share goals and track progress by posting text, images and videos on the crowdfunding page. 
    • Social Media: Increase outreach and generate online donations by sharing fundraisers on Facebook, Twitter and LinkedIn. 
    • Donor Engagement: Increase involvement by allowing donors to subscribe, sending personalized emails and creating elaborate campaigns with stories, images, and videos. Tap into the donor wall option and embed it onto a website to share messages from donors. 
  • Global Support: Accepts donations in more than 20 currencies and offers localized forms in 11 languages. 
  • Goal Meter: Visualize a fundraiser’s progress towards its fundraising goal and track incoming donations through a campaign thermometer which can be included in donation forms, embedded separately or added to live events. 
  • Tax Receipt: Offers automated one-time and year-end tax receipts with customizable templates to fill in required details. Nonprofits based in the U.K. can reclaim tax by allowing U.K. donors to mark their donations as Gift Aid. 
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  • Detailed Analytics: Make the right business decisions using robust analytics that offer smart recommendations such as soon-to-be-lapsed donors, most promising prospects, suggested ask amounts and more. 
  • Reports and Metrics: Detailed reports about campaign performance show which type of content works best for contacts. Gain insights through metrics on diverse programming, events, members and volunteers, and maximize programming. Track donor retention and acquisition through dashboards. 
  • Automation: Automate processes such as online donations, pledges and payment through a website, eliminating manual efforts. 
  • Performance Management: Manage and track performance of individuals as well as teams, monitor recent touch points and manage portfolios using role-based work centers. 
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Product Ranking

#6

among all
Fundraising Software

#37

among all
Fundraising Software

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Analyst Rating Summary

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Marketing and Online Advocacy
Data Hygiene
Volunteer Management
Platform Capabilities, Security and Compliances
Dashboard and Reporting
Donor Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Donorbox
Raiser's Edge NXT
+ Add Product + Add Product
Dashboard And Reporting Data Hygiene Document Management Donation Management Donor Management Event Management Fundraising Programs Marketing And Online Advocacy Mobile Capabilities Payment Processing And Receipts Platform Capabilities, Security And Compliances Volunteer Management 46 50 25 65 70 48 83 85 50 73 71 50 91 100 83 88 90 87 81 61 75 86 93 98 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

50%
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User Sentiment Summary

Excellent User Sentiment 266 reviews
Good User Sentiment 1436 reviews
95%
of users recommend this product

Donorbox has a 'excellent' User Satisfaction Rating of 95% when considering 266 user reviews from 4 recognized software review sites.

78%
of users recommend this product

Raiser's Edge NXT has a 'good' User Satisfaction Rating of 78% when considering 1436 user reviews from 4 recognized software review sites.

4.5 (9)
n/a
4.5 (19)
3.9 (401)
4.8 (234)
4.2 (413)
n/a
3.8 (16)
4.7 (4)
3.7 (606)

Awards

Donorbox stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Raiser's Edge NXT and concluded it earns best-in-class honors for Data Hygiene, Document Management and Donor Management.

Data Hygiene Award
Document Management Award
Donor Management Award

Synopsis of User Ratings and Reviews

Simple Setup: Donorbox is known for its user-friendly interface and straightforward setup process, making it accessible even for those with limited technical expertise. The platform guides users through each step, from creating donation forms to embedding them on websites or social media.
Recurring Donations: The platform simplifies the management of recurring donations, allowing donors to set up automated contributions on a regular basis (weekly, monthly, or annually). This feature helps organizations secure predictable revenue streams and cultivate long-term donor relationships.
Multiple Payment Options: Donorbox supports various payment methods, including major credit cards, debit cards, ACH transfers, Apple Pay, Google Pay, and PayPal. This flexibility caters to a wider range of donor preferences and increases the likelihood of successful donations.
Data Security: Donorbox prioritizes data security and compliance with industry standards, such as PCI DSS. The platform employs encryption and other security measures to protect sensitive donor information, ensuring a safe and trustworthy donation experience.
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Comprehensive Fundraising Tools: Raiser's Edge NXT provides a wide array of features that cater to various fundraising needs, such as donor management, grant tracking, online giving, and event management. This comprehensive suite of tools allows organizations to streamline their fundraising operations and improve efficiency.
Customizable Reporting: The platform offers robust reporting capabilities, enabling users to generate customized reports that provide insights into fundraising performance, donor behavior, and campaign effectiveness. These reports help organizations make data-driven decisions and track progress towards fundraising goals.
Cloud-Based Accessibility: Raiser's Edge NXT is a cloud-based solution, which means users can access the platform from anywhere with an internet connection. This accessibility allows for greater flexibility and collaboration among fundraising teams, regardless of location.
Integration with Microsoft Products: The software integrates seamlessly with Microsoft products such as Outlook and Office 365, which enhances user productivity and streamlines workflows. This integration allows for easy data sharing and communication between different platforms.
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Limited Functionality: Donorbox may not be suitable for organizations with complex fundraising needs, as it lacks advanced features such as peer-to-peer fundraising and event management.
Customer Support: Some users have reported challenges in receiving timely and effective support from Donorbox, particularly for technical issues or account inquiries.
Pricing Structure: The platform's pricing model, which includes a percentage-based fee on donations, may be less cost-effective for organizations with high donation volumes.
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Steep Learning Curve: Many users report Raiser's Edge NXT as quite complex and challenging to learn, especially for those transitioning from other fundraising platforms or with limited technical expertise. The interface can feel overwhelming due to its extensive features and functionalities, leading to a prolonged onboarding process and potential frustration for new users.
Customization Challenges: While Raiser's Edge NXT offers customization options, some users find them to be rigid and limited, particularly regarding reporting and data visualization. Users often express the desire for more flexibility in tailoring the software to their specific needs and workflows, which can hinder efficiency and data analysis.
Cost Considerations: Raiser's Edge NXT's pricing structure can be a significant factor for some non-profit organizations, especially smaller ones with limited budgets. The subscription-based model and additional fees for certain features or modules may pose financial challenges and require careful budget planning.
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Ready to "box up" your fundraising woes? Donorbox might just be the answer you've been searching for. Reviews from the past year paint a picture of a platform that's a hit with nonprofits of all sizes, lauded for its user-friendly interface, affordability, and robust features. Users rave about the ease of setting up donation forms, managing donor information, and tracking campaign progress, all within a single, centralized platform. The ability to accept recurring donations and integrate with other popular apps is also a major plus. Donorbox seems to outshine competitors with its emphasis on donor engagement. Features like donor filters and milestone alerts help nonprofits build stronger relationships with their supporters, ultimately leading to increased donations and long-term sustainability. However, no platform is perfect. Some users have noted that Donorbox's reporting capabilities could be more comprehensive, and that certain advanced features may require a bit of a learning curve. Yet, these minor drawbacks seem to be overshadowed by the platform's overall value and ease of use. Donorbox appears to be the ideal choice for nonprofits seeking a straightforward, cost-effective, and efficient way to manage their fundraising efforts. Its intuitive design, coupled with excellent customer support, makes it a winner for both tech-savvy and less tech-inclined users. Whether you're a small grassroots organization or a large charity, Donorbox provides the tools you need to streamline your fundraising and focus on what truly matters – making a difference in the world.

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Raiser's Edge NXT has received a mixed bag of user reviews over the past year. Many users appreciate its comprehensive suite of features, particularly its robust reporting capabilities and constituent relationship management tools. The ability to generate custom reports, track donor interactions, and manage fundraising campaigns efficiently are frequently cited as strengths. However, users often express frustration with the software's complexity and steep learning curve. Navigating the interface and mastering its functionalities can be challenging, especially for new users or those transitioning from simpler systems. Compared to competitors like Salesforce Nonprofit Cloud and Blackbaud CRM, Raiser's Edge NXT offers deeper functionality specifically tailored to fundraising needs, but at the cost of a more intricate user experience. A key differentiating factor for Raiser's Edge NXT is its integration with other Blackbaud products, creating a seamless ecosystem for managing various aspects of nonprofit operations. This integration is particularly beneficial for organizations already invested in the Blackbaud suite, streamlining data flow and enhancing efficiency. However, this can also be a drawback for organizations seeking a standalone fundraising solution or those using competing software. The cost of Raiser's Edge NXT is another consideration, as it tends to be more expensive than some alternatives. Despite its complexities, Raiser's Edge NXT remains a popular choice for established nonprofits with complex fundraising needs and the resources to invest in training and implementation. Its comprehensive features and scalability make it well-suited for organizations seeking a powerful solution to manage their donor relationships and fundraising efforts effectively.

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