OneCause vs Neon CRM

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Our analysts compared OneCause vs Neon CRM based on data from our 400+ point analysis of Fundraising Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

OneCause is an easy-to-use platform for nonprofits of all sizes that provides features to manage multiple fundraisers all through the year. It supports virtual fundraising, offers best practices and insights from different nonprofit organizations, and helps companies engage, learn and share to amplify fundraising success. For greater flexibility, users can opt for support with specific causes using customized branding, registration and launch options.
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Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation.

Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
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$500 Annually
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Tailored to your specific needs
$179 Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Customized Plan: Pick from customized plans ranging from virtual, professional, full service, essential, enterprise and DIY, based on fundraising requirements. 
  • Silent Auctions: Host and manage silent auctions with tools that simplify usage and offer mobile-friendly functionalities. 
  • Text2Give: Provides intuitive and easy-to-use text-based fundraising, along with a real-time scoreboard to keep a record of funds raised. 
  • Auction Ideas: Receive fundraising ideas along with a supporting bonus for each to better support causes. 
  • Easy-to-Use Technology: Leverage an intuitive dashboard for raising funds, hosting events and managing operations. 
  • End-to-End Engagement: Handle all fundraising tasks such as event planning, ticketing, tables, registration, checkout, reporting and more. 
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  • Central Dashboard: Leverage customizable widgets and automatic syncing for a complete overview of the activities across the organization. Track growth and retention across supporters and donations, volunteers and events as well as upcoming activities and campaigns in one glance. 
  • Enhanced Fundraising: Centralize donor data, segment it to identify prospects and solicitations, tweak communications and campaigns and raise more money. Customized online donation forms, automated follow up receipts and workflow post-donation also help build better relationships and subsequently get supporters to pledge more donations. 
  • Comprehensive Relationship Management: Comprehensive supporter profiles, constituent portals to manage donations and customizable online forms form the foundation of a relationship-focused system that fosters deeper connections. 
  • Integrated Communication: Along with donor segmentation, integrate mass communication through emails and social media, and build a brand with storytelling and interpersonal communication. 
  • Mobile App: Available on both iOS and Android. Makes it easier to review upcoming activities, stay connected to supporters and add new donations on the go. 
  • Integrations: Use certified integrations as well as open APIs to manage multiple tools and create a streamlined, intuitive system with data consistency across the organization. 
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  • Mobile Bidding and Auctions: Offers paperless bidding that allows bidding at any time, anywhere. Silent auctions, live auctions and online auctions can all be hosted and managed. 
  • Events and Ticketing: Simplifies event fundraising campaigns with a dedicated dashboard and custom event setup, helping ease administrative tasks. 
  • Peer-to-Peer: Acquire, motivate and empower new supporters and encourage existing supporters to raise more funds through rewards, recognition and better tools. 
  • Virtual Fundraising: It’s designed to manage virtual events and campaigns, which help raise funds remotely from individuals interested in the cause. Also allows hosting a range of events to cater to different audiences. 
  • Online Giving: Helps engage donors by offering free-standing landing pages, embedded forms, gamification participation, customized donation forms, tribute and memorial giving, and secure payment processing that’s SSL/PCI compliant. 
  • SmartPay: Facilitates easy payment anytime, anywhere and also supports online fundraising and mobile bidding. Provides onsite ticketing, purchases, instant sales and donations. 
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  • Accounts and Relationship Tracking: Create and maintain donor accounts, along with a history of contact, communication and transaction receipts. Relationships between individual accounts can be traced and tracked as a household, company or custom relationship for better communication, campaigning and event planning. 
  • Activities and Notes Tracking: Keep record of all actions performed on fields including users, constituents, accounts, donations, pledges, events, memberships, communication and purchases to audit databases as well as track previous and current data states. Trace changes in data records and maintain priority tasks using the activity and notes tracking feature. 
  • Volunteer Management: Accept, train, certify and manage volunteers. Once trained, volunteers can be assigned to different groups and projects, and the progress of the volunteer program can be measured regularly. 
  • Grant Management: Track and manage research, apply to and receive grants, track statuses, and take the requisite steps to receive grants. 
  • Constituent Login Portal: Exclusive members can access timesheets and custom web pages. Constituents can manage peer-to-peer fundraising, events and recurring transactions, upload required files and renew memberships. 
  • Credit Card and Check Processing: NeonPay is a single-source, PCI-compliant tool to manage, authorize and capture payments from all major credit cards as well as eCheck and ACH. Make payments void, issue full or partial refunds and manage disputes. 
  • Event Management: Manage all types of events, ranging from get-togethers, seminars and classes to conferences and fundraisers. Also enables dynamic event listing, conditional ticketing and attendee management. 
  • Email Marketing: Segment members and customize communication per segment using in-built templates and graphics. Segmentation can also be used to create print mail and material that can be dispatched to physical addresses. 
  • Online Web Forms and Surveys: Offers customizable, mobile-friendly and responsive web forms for events, surveys and donation collections. The forms can be branded and have support follow up communication. 
  • Reports and Analytics: Tracks the performance and growth of the organization via statistical analysis. Access detailed reports on various features and aspects of the tool, such as mailing and communication, donors, memberships, donations, transactions and payments, events, campaigns, and more. 
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Product Ranking

#14

among all
Fundraising Software

#25

among all
Fundraising Software

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Analyst Rating Summary

67
81
83
83
25
50
25
67
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Marketing and Online Advocacy
Event Management
Fundraising Programs
Donation Management
Volunteer Management
Payment Processing and Receipts
Event Management
Fundraising Programs

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

OneCause
Neon CRM
+ Add Product + Add Product
Dashboard And Reporting Data Hygiene Document Management Donation Management Donor Management Event Management Fundraising Programs Marketing And Online Advocacy Mobile Capabilities Payment Processing And Receipts Platform Capabilities, Security And Compliances Volunteer Management 83 25 25 71 57 89 88 93 82 71 84 0 83 50 67 100 77 90 86 53 75 91 86 100 0 25 50 75 100
83%
0%
17%
83%
0%
17%
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0%
100%
33%
0%
67%
20%
0%
80%
60%
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40%
67%
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33%
100%
0%
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32%
0%
68%
73%
0%
27%
91%
0%
9%
91%
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9%
85%
0%
15%
77%
0%
23%
88%
0%
12%
38%
13%
49%
88%
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12%
75%
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25%
73%
0%
27%
91%
0%
9%
81%
0%
19%
88%
0%
12%
0%
0%
100%
100%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
0%
60%
65%
0%
35%

User Sentiment Summary

Excellent User Sentiment 793 reviews
Great User Sentiment 722 reviews
93%
of users recommend this product

OneCause has a 'excellent' User Satisfaction Rating of 93% when considering 793 user reviews from 3 recognized software review sites.

87%
of users recommend this product

Neon CRM has a 'great' User Satisfaction Rating of 87% when considering 722 user reviews from 4 recognized software review sites.

n/a
4.4 (5)
4.7 (366)
4.3 (185)
4.7 (313)
4.4 (516)
4.5 (114)
4.3 (16)

Awards

OneCause stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Neon CRM and concluded it earns best-in-class honors for Volunteer Management.

Volunteer Management Award

Synopsis of User Ratings and Reviews

Streamlined Donation Process: The platform simplifies the donation process, making it easy for donors to contribute with minimal steps, ultimately boosting fundraising success.
Comprehensive Event Management: OneCause provides tools to manage various aspects of fundraising events, such as ticketing, guest management, and auction facilitation, streamlining the planning and execution process.
Effective Donor Engagement: The platform offers features like personalized communication and targeted campaigns, enabling nonprofits to cultivate stronger relationships with donors and potentially increase their support.
Data-Driven Insights: OneCause delivers valuable data and analytics, empowering organizations to track progress, measure campaign effectiveness, and make informed decisions to optimize fundraising strategies.
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Customizable Interface: Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.
Comprehensive Fundraising Tools: The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.
Membership Management: Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.
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Limited Customization: OneCause's customization options may not be extensive enough to meet the unique branding and workflow needs of some organizations, potentially leading to a generic look and feel for fundraising campaigns.
Reporting Challenges: Generating specific reports or extracting data in desired formats can be cumbersome, potentially hindering data analysis and informed decision-making for fundraising strategies.
Learning Curve: The platform's interface and features may require a significant investment of time and effort to master, potentially posing challenges for users with limited technical expertise or those seeking a more intuitive experience.
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Limited Customization: Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.
Reporting Challenges: While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.
Usability Concerns: The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.
Integrations: Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.
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OneCause has been making waves in the nonprofit sector, but is it all smooth sailing? Users rave about its user-friendly interface and comprehensive features, making it a one-stop shop for managing all things fundraising, from online donations and event planning to donor management. It's like having a Swiss Army knife for your fundraising needs! However, some users find the platform's customization options a bit rigid and have expressed concerns about customer support responsiveness. Think of it as a well-stocked toolbox – it has everything you need, but you might need some extra help figuring out how to use all the tools. What truly sets OneCause apart is its focus on innovation, constantly evolving to meet the changing needs of nonprofits. They're like the tech-savvy friend who always knows the latest gadgets! Despite minor drawbacks, OneCause is a top pick for organizations of all sizes looking to streamline their fundraising efforts. It's particularly beneficial for those who value a user-friendly experience and a wide range of features, even if they're not tech wizards. So, if you're ready to take your fundraising to the next level, OneCause might just be the answer you've been searching for!

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Neon CRM stands out for its robust reporting capabilities, allowing users to generate insightful reports on various fundraising metrics. This feature is particularly valuable for organizations that rely on data-driven decision-making. The software's ability to track donor interactions and giving history provides a comprehensive view of fundraising efforts, enabling organizations to identify trends and optimize strategies. Additionally, Neon CRM's customization options empower users to tailor the platform to their specific needs, ensuring a personalized experience. For instance, users can create custom fields to capture unique data points relevant to their organization. Neon CRM is best suited for small to medium-sized nonprofit organizations seeking a comprehensive fundraising solution. Its user-friendly interface and intuitive design make it accessible to users with varying levels of technical expertise. The software's affordability and scalability further enhance its appeal for growing organizations. While Neon CRM offers a wide range of features, some users have noted that the learning curve can be steep, particularly for those new to donor management systems. Additionally, certain advanced features may require additional configuration or support. Compared to similar products like Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT, Neon CRM offers a more cost-effective solution with a focus on ease of use. However, it may lack some of the advanced customization and integration capabilities of its competitors.

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Screenshots

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